Marshmallow Reviews 40,136

Smooth navigation on the app. Only problem is that my renewal price was way higher than the current monthly insurance rate and was only reduced after confirmation that I had a cheaper deal elsewhere.... See more

As I am not the best person to ask, as I am not very good in computers etc due to my age. However I found this company to be good and the experience was smooth and efficient. But I wish there could b... See more

Renewing insurance policy was a pain as it meant shopping around every year and switching companies as they offered better rates for new policies. Now they offer competitive prices even for renewals.... See more

Found a competitive quote on a comparison website and decided to proceed. The process was easy and the comms were good. Documentation was available on my online account for when my policy started. I’v... See more

Reina has been very helpful towards me today. Very understanding and patient . If you guys ever have any issues with your policy I would suggest you ask for her specifically. Thank you again! 10star s... See more

Dee was very helpful throughout the process. She responded promptly, communicated clearly, and handled everything efficiently. It made the whole experience smooth and stress-free. Thank you, Dee!

I had a really positive experience with this company. Everything was straightforward from start to finish, and the process was quick and easy. The pricing was competitive, and I appreciated how clea... See more

Was expecting to be talking to a robot, however, the online chat was excellent. They helped with everything I needed plus offered a lot more than I was expecting! It was a very personal touch and not... See more

Amazing company. Excellent communication all online and someone always responds. Best quote around. They also accept multi car insurance. Best company around. Better then hasting direct. They wou... See more

I asked for a better price and they were great at quickly coming back to me with a new renewal offer which I was happy to accept

Shocking expensive renew £1k+ other companies £210... £130 to cancel which is over a days pay for me. Cant contact them to cancel, just use of livechat with multiple hours wait time. Contacting bank t... See more

Easy to use app,the process was quick navigation excellent with clear information st competitive price. It provides updated info at a glance making things easy. I would recommend anyone to try Marshma... See more

The Best, Affordable and Reliable Insurance One can use. And when it comes Response to Breakdown Marshmallow is the best

One of the worstone in incurance. Access fee is 750£ !!!!!!!!!! Policy renewal would cost you +48.06£ increase. Marshmalow is very bad joke. Please read everything carefully before choosing them. M... See more

really professional from Zeke understood what I was saying. He was really helpful honestly was not expecting this so 10/10 for Zeke.

LYRA is a great customer service team member, she helped a lot what is my expectations and fair pricing. her patience and knowledge added too much value to my renewal.

I have telephoned this company several times, emailed them, tried chat box, sent a complaints letter and still no reply regarding property damage by a vehicle insured by them despite being told by the... See more

I had problems with documents I needed help how to do it. Johnny helped me with them even more than I expected. Johnny you are a super star 🌟

Great service! Arthur was very helpful, gave clear information, and handled my request quickly and efficiently. Highly recommended.

Best insurance company I’ve ever had, always helpful and quite cheap too

Best company with best service I am really proud that I join to this company Really reliable and great service

Eclipse , one of the staff is very helpful and compose. She knows what she’s doing to treat customer nicely. Asset to the company.

Had issues with my insurance renewal as the price was coming up too high but Tommy handled it very nicely and offered me the best price i could afford to pay. Thank you for your amazing service

Great insurance company !Easy to manage policies ,clear communication and good prices .Very satisfied with the service. Highly recommended 👌

Best option If you have driving licence in home country but got the UK licence recently. Been 3 years now always with best price.

I was greatly impressed with the human agent that attended to me this evening by the name Arthur, he was prompt and my need met with satisfaction within few minutes. For this Arthur, I m giving marshm... See more

Cancelling insurance should be a 2 minute stuff. But they drag you all over. I asked for cancellation of my insurance within 24 hours of my start date. Because I end up not buying the car. But there i... See more

Agent Johny saved me in the last moment! Quick response and very helpfull!

Review for Jules from Marshmallow, Jules helped me with my policy - customer service is great. They have a nice app to get what you need them. The whole experience feels great and simple f... See more

Its very easy process Its gives me better price than other

Easy to do and great price definatly good value for my money,quick customer service on contacting them so definitely would recommend this company

I had a renewal of over £1000 and Tommy sorted it for me to just over £600 which is amazing

I urgently need to update the vehicle on my insurance policy, but your app won’t let me complete the change. I’ve followed all the steps multiple times and keep getting an error message at the f... See more

Been with them for years always competitive renewal prices. excellent and efficient when having to make a claim

Dear Marshmallow team! Dear Landon! Thank you for your insurance cover and help with renewal policy. All was done very quickly and professionally!

I used this insurance service about two years ago and switched to another provider. Today, they withdrew money from my bank account without my permission.

Thanks a lot to Marshmallow for their professionalism and quick response Thank you!

Stacey was accommodating and patient. Thank you for good service and helping me.

If you are buying, then the process is quick and efficient. When you have ANY issues, prepare for long waits, no ability to speak with an actual person or the company to look after you. They are no... See more

It was very nice when I joined with you , I am so happy with the service, thank you again

well, the response was okay and Zeke did his best to make me continue with the company and attended to all my issues step by step. the company recognizes existing customers which is good in given us... See more

the company’s handy for straightforward car insurance coverage. the customer team’s fab when you managed to get connected to them and the service impeccable. But to have only live chat and no phone li... See more

The agent was very polite, professional and quick to resolve my issues

Had a very good customer experience today, the team manage to help me to change the dates of direct debit and all on Live chat. I really do recommend them for car insurance company,

I really thankful to marshmallow. This is my first experience of claim while my driving life. Someone hit me from side And I don’t know how to deal with all this but the team helped me very well and... See more

The app is absolutely awful for communicating, I tried several times over several weeks. Once the app finally worked I was able to get through to Lynne, who was fantastic, resolved my problem with g... See more

Writing I am extremely disappointed with Marshmallow’s handling of my situation. Since November I have been asking for my card details to be removed from a policy that is not in my na... See more

Very unprofessional car insurance company. It is almost impossible to contact them when you actually need assistance. I tried to cancel my policy through the app after contacting customer support.... See more

Dealt with my query fast and efficiently, thank you 🤩

Took a while to get through via the Live Chat, had to do it via desktop not the mobile app. Once connected to an agent it was very easy to discuss my renewal and have the price adjusted to a better op... See more