My policy was cancelled without any proper attempt to clarify my circumstances. When completing the application, I listed my employment honestly. However, the form only allowed me to enter one job, despite the fact that I have two. At no point was I given the opportunity to explain this before my policy was cancelled.

What has made this situation worse is the complete lack of accessible customer support. I have been unable to speak to a real person on the phone, and the chatbot has been unhelpful and unable to deal with my issue. This has left me with no way to properly resolve what appears to be a misunderstanding.

I expect a fair review of my case, including a proper explanation for the cancellation and an opportunity to provide accurate information about my employment. I would also like clarification on whether this cancellation will affect my record going forward.

Overall, this experience has been extremely frustrating and disappointing due to both the handling of my policy and the lack of customer support.