I have telephoned this company several times, emailed them, tried chat box, sent a complaints letter and still no reply regarding property damage by a vehicle insured by them despite being told by their customer service that they are liable for the damage and not to carry out any repairs. I have now contacted the ombudsman and taking this to the small claims court. This company thinks that if they ignore people, people will give up. Will now let the courts deal with them
After several weeks of trying to get the Birmingham branch to answer their telephone, I finally contacted another branch who kindly said they would pass my details onto the Birmingham branch and would be sent an email containing information about the 3 courses i intended to take. I have more chance of speaking to Elvis than what I have with this branch. I find it ironic that Pitman teach secretarial courses when their own staff cannot carry out basic admin tasks such as answering the telephone and emailing. Have given up on this company before even starting a course -Disappointing
6 July 2023
Unprompted review
Reply from Pitman Training
Dear Maria
We would like to offer our sincerest apologies for the lack of response to your recent enquiry. It was an oversight on our part, and we take full responsibility for the delay.
First and foremost, we assure you that this lapse was due to human error and not a reflection of our usual commitment to prompt and attentive customer service. We deeply value your interest in our services and understand the importance of timely communication.
We understand that our delayed response may have caused inconvenience and frustration, and for that, we apologise. We strive to provide exceptional customer service, and this incident is an unfortunate exception to our usual standards.
We kindly request you to reconsider using our services. We assure you that if given another chance, we will go above and beyond to make your experience truly exceptional. In addition to this apology, we extend to you the offer of a 10% discount on the enrolment fees for your chosen course, should you elect to enrol at any point in 2023.
We encourage you to take a moment to browse through the numerous excellent reviews we have received over the preceding months and years. These testimonials reflect the care and attention we consistently provide to our valued customers like yourself.
If there is anything that we can assist you with, please do not hesitate to reach out to us directly on 0121 4481313. We truly appreciate your understanding and look forward to the opportunity of serving you in the near future.
Thank you for considering us as your training provider.
