Omega Rental Cars Reviews 28,466

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the streamlined and easy process from airport pickup to vehicle collection and drop-off. Many appreciate the friendly, welcoming, and professional staff who are often described as helpful and efficient. The vehicles are frequently noted as clean, comfortable, reliable, and exactly as described, with many finding the pricing to be very attractive and competitive, especially for added insurance. However, some customers also noted occasional issues. A few people were dissatisfied with the condition of their rented car, mentioning scratches, rattles, or a dirty interior upon pickup. There were also instances where the car received was not what was expected, such as an older model lacking modern features like a rearview camera or phone connectivity, or a car with a non-full fuel tank despite being promised a full one.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the efficiency and ease of the rental... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

Product

Consumers generally express satisfaction with the product. Many reviewers describe the cars as clean,... See more

Price

Customers had positive experiences with price, finding it fair, affordable, and competitive. Many reviewers... See more

Quality

Users describe positive interactions with quality. Customers frequently praise the mechanical condition of... See more

Based on these reviews

Rated 5 out of 5 stars

We hired two cars from Omega Car Rentals in Queenstown and Auckland after reading numerous reviews and researching car rental companies in New Zealand. We liked their down to earth approach and prices... See more

Rated 5 out of 5 stars

Very grateful for being there as we struggled with traffic to get to our pickup time. Fortunately made it before office closed - but thanks for the call to remind to be there asap! Car was exactly... See more

Rated 5 out of 5 stars

Friendly and welcoming team at Christchurch. Right from the pickup at the airport to driving away from the depot the process was so streamlined and just easy. Originally booked a smaller vehicle,... See more

Rated 5 out of 5 stars

Booking was incredibly easy, and this was by far the most affordable option we found, even with insurance included. Communication throughout the process was clear and prompt, which gave us peace of mi... See more

Rated 5 out of 5 stars

The reservation process was simple, pick up at Picton was terrific and the drop off service at Christchurch was spot on. The car (Toyota Yaris) was ideal for the two of us. Comfortable and economi... See more

Rated 5 out of 5 stars

Super cheap and competitive pricing. We had an absolute breeze dealing with Omega Rentals. Conveniently located close to the airport so easy to get to and from. Easy process to collect and drop off t... See more

Rated 5 out of 5 stars

My experience with Omega Car Rental was excellent. I had rented out a Yaris for about a week. The car was in excellent condition. The signing up process was smooth and I faced no trouble while handing... See more

Rated 5 out of 5 stars

We have used your company many times, always easy booking system, lovely staff at the end of the phone if you have queries and the staff at the pick up/drop points are so friendly. Pricing is good, e... See more

Rated 4 out of 5 stars

The experience is good. Fuel consumption is good. Instructions on pick up & drop off are clear (via the email), especially when we pick up car at Auckland airport & drop off at Wellington airport. Rat... See more

Rated 5 out of 5 stars

We were really impressed with the service and the vehicle. We were promptly collected from the Airport Terminal and taken to collect the car. It suited our needs perfectly. A thorough inspection was d... See more

Rated 5 out of 5 stars

5 stars is not a high enough rating. Kelvin at Christchurch was fun, thoughtful and amazing at helping us out when our car was booked to be returned to the wrong place, during a very busy period wh... See more

Rated 5 out of 5 stars

Easy process to book and pay online and organise after hours pick up. The car was ready for collection in the early hours of the morning. The car itself was great, nothing flash but did the job, relia... See more

Rated 5 out of 5 stars

Cheaper than all of the rental companies. They missed looking at the booking the night before, and I had to book again before I could get the car the following morning. Service that morning was quick... See more

Rated 5 out of 5 stars

The online service is straightforward to use; Omega offers a wide range of options that made it easy to find a vehicle that matched my needs; the airport pickup was prompt; the vehicle pickup was quic... See more

Rated 5 out of 5 stars

Our experience with Omega was great. The whole check-in / out process was super easy and staff were friendly. The car itself was perfect. Car was super clean upon pickup and driving a hybrid around... See more

Rated 4 out of 5 stars

Friendly service, apart from a very dirty back window the car presented well. I took out the comprehensive insurance when booking, l was not aware until l picked up the car in that this full insu... See more

Rated 5 out of 5 stars

Having used Omega on all my returns to home for the past 15 years. I have always had a easy & good experience with booking online to the shuttle bus drivers being very happy. The office staff & the ca... See more

Rated 2 out of 5 stars

I was expecting a better car as I paid for what you term 'Premium Elite'. Instead, I got a scratched all over car with excess of 100k's on the clock and constant rattles. This car should be retired i... See more

Company replied

Rated 4 out of 5 stars

Easy to book originally and easy to change booking at short notice. Increased costs due to school holidays was disappointing. Finding the pick up spot at 0030hrs was a bit challenging mainly due to po... See more

Rated 5 out of 5 stars

The car we rented was clean and the staff at both Wellington and Auckland were friendly and efficient. We were driven to the airport at Auckland straight after our car was handed back. The only probl... See more

Rated 5 out of 5 stars

Great price,good location for pickup.car was exactly as advertised. Clean ,well maintained. Staff were friendly and helpful. Only thing that would improve the experience is later drop off times

Rated 5 out of 5 stars

We had a great experience with omega rentals. Our van was just what we needed for our family trip in New Zealand. They have a shuttle service to and from the airport and everyone who worked there was... See more

Rated 5 out of 5 stars

Easy & efficient. From the booking through to final return was a seemless process. As a return customer I can say (very happily)that I have never had a problem with my bookings. I usually alway come... See more

Rated 5 out of 5 stars

Really easy experience. I hired a car for 10 days for my recent trip to NZ. The team were really easy to get in touch with beforehand, and the car was great. A few minor scratches but otherwise perfec... See more

Rated 5 out of 5 stars

The service both online and in person was faultless and fast. The car older but zippy and jst what we needed. Price excellent. We had to change our plans while on holiday and a reimbursement was not... See more

Rated 5 out of 5 stars

Omega was quick to respond and eager to accommodate! The car itself was a little banged up when I picked it up, but that didn't bother me as they acknowledged that. They seem to have a large range of... See more

Rated 1 out of 5 stars

Scam alert. Be aware you'll be quoted one price by the van driver and then told its a higher price when you get to the office. I advise avoiding this company or at minimum lock in a price with the... See more

Company replied

Rated 5 out of 5 stars

As always, the daily rental cost is very competitive. The cars are not new but well maintained and serviced. The airport pickup and return was prompt and the counter service efficient and friendly.

Rated 5 out of 5 stars

Very kind staffs. Really appreciated. Easy explanation and tolerance for foreign customers. I rented the car and got that excellent service from Auckland citycenter. Thank you very much. I wish you be... See more

Rated 5 out of 5 stars

Great price and vehicle. Car was exactly as described and pick up “out of normal hours” was a very easy process. Staff were friendly and efficient. Would definitely recommend and will use their se... See more

Rated 5 out of 5 stars

Very price competive and friendly staff If your looking fto hire a small economical rental car close to Fullers 360 Ferry Omega Rentals are a good choice

Rated 1 out of 5 stars

The headlights automatically dipped too low on the open road when we passed cars at night. They were so low you could hardly see what was on the road. Very dangerous. Everything else fine.

Rated 5 out of 5 stars

Always a big fan of your service and the cleanliness of your vehicles… I’ve been using you guys for years in conjunction with the OzSnow Tours, and can recommend you at the highest level as the R... See more

Rated 5 out of 5 stars

Great intro at pick up . Excellent explanation and tips re driving in snow and ice and application of chains. Vehicle was flawless. Good experience all round

Rated 5 out of 5 stars

I found Omega Cars to be a great choice for my rental car. It was easy to book and the price was affordable. I chose a hybrid and it was a good reliable little car. Picking up the car was a quick proc... See more

Rated 5 out of 5 stars

We rented our first Omega rental vehicle in Auckland for a week. We picked it up Downtown Auckland and returned it to the Auckland airport. We did not use the vehicle till we headed out of Auckland.... See more

Rated 4 out of 5 stars

I was told that I would get the car with one full tank and would have to bring it back with a full tank again. The tank of the car when I got it was not full, which I unfortunately only realized after... See more

Rated 1 out of 5 stars

We went into their little office across from Lopesan resort in Meloneras, Gran Canaria where we were staying, to rent a car for an upcoming day. They swiped my card, assuming as places do for a reserv... See more

Rated 5 out of 5 stars

The whole process, from on-line booking prior to arriving in Auckland to the return of car and airport shuttle was simple and straightforward. The car was comfortable and reliable. Staff were courteou... See more

Rated 5 out of 5 stars

Extremely cheap, very quick transaction without taking up too much time for paperwork. Great to have free transfer to airport as well.

Rated 5 out of 5 stars

Booking the vehicle was very easy. The older model Toyota Corolla Hatch we rented was in good condition and we thought very good value for the money. The staff were both friendly and professional.... See more

Rated 5 out of 5 stars

Good price for a good clean car. If you don't need the latest new model but are happy with a model a few years older but tidy, then definitely a bit cheaper than the big players

Rated 5 out of 5 stars

Excellent service,handover was flawless and quick.the lady who picked us up at the ferry was extremely friendly. Highly recommend Omega Picton

Rated 5 out of 5 stars

Close to airport, friendly and very speedy service. The car was very clean, no issues when driving and the navigator system was up to date. The price was reasonable. There was a shuttle service to the... See more

Rated 5 out of 5 stars

9 day driving tour of Northland NZ We were extremely happy with our car hire choice of Omega. It had many recommendations on NZ travel sites and we were pleased we listened! All the staff were fr... See more

Rated 5 out of 5 stars

Hassle free pickup & drop off including transfers from / to airport. Excellent rate offered for a late model vehicle.

Rated 5 out of 5 stars

Quick, easy and super helpful when we dropped the car up. Great car - exactly what we needed and returning it was simple and efficient. Transferred to airport was great and quick as well.

Rated 5 out of 5 stars

Good all round service, plus very competitive prices.. love the gold card rebate! We're coming to Queenstown again in September 26 and will book again with you.

Rated 1 out of 5 stars

No problems at all this time but.... That was the last rental I'll get from them. I booked another week long rental for early Feb'26 but had to cancel , did that 3 weeks before scheduled pickup... See more

Company replied

Rated 2 out of 5 stars

The staff was nice and helpful, however the car was dirty when we received it. There were beef jerky bits on the steering wheel, oil stains on the seats, unfinished bag of chips in the seat pocket

Rated 1 out of 5 stars

I rented a car for six weeks from Auckland CBD Omega Car Rental NZ at the time of pick up they could not find a cover for the luggage area, and I asked about the tire safety. They reassured me the ti... See more

Rated 1 out of 5 stars

Due to unforeseen circumstances (Cyclone Alfred) closing the airport in Brisbane, we could not fly out to Auckland for our car hire pick up. When I called the agency to explain the situation and to s... See more

Company replied

Rated 5 out of 5 stars

Good car at a reliable price. Nice staff, quick procedure. Maybe the nicest location due to its natural beauty to rent a car.

Rated 5 out of 5 stars

We hired a vehicle for 6 days and we found the process great. Booked online through their website, on arrival the guys were great, vehilce was brand new and ready to roll. Dropping back the vehilce wa... See more


Company details

  1. Car Rental Agency
  2. Car Accessories Store

About Omega Rental Cars

Written by the company

Omega Rental Cars

25 yrs

Trusted by customers from around the world for over 25 years!


Why book with Omega

Upfront and Honest Service

With no hidden extras

24hr AA Roadservice

In the unlikely event of a breakdown, you're covered

Unbranded vehicles for added security

Our cars are completely free of rental car company stickers and branding, which many of our customers prefer.

Trusted by 400,000+ customers

We've been around for over 25 years and have satisfied the rental car requirements of over 400,000 customers in this time.

Free stuff!

We provide free children's car seats, free additional drivers, maps and unlimited kilometre rates.

Great value insurance options

Our CDW (Collision Damage Waiver) is one of the most competitive in the NZ market and gives you the option of a NIL Excess

Senior Saver 65 Years+

Written by the company

10% discount for our most experienced drivers
We recognise that we all get better with age, once we have the wisdom that comes from life experience on our side. As a recognition to our customers who are over 65 years of age, we would like to provide a 10% discount to celebrate our most experienced drivers. Simply book online and use promo code ‘seniorsaver’ with your booking.

COVID-19 Promise: Free Cancellation

Free Cancellation if Alert L3 or L4 Lockdown Prevents Your Travel

Free Cancellation if Alert L3 or L4 Lockdown Prevents Your Travel
If you have a booking with us, and the NZ or AU governments brings in NZ Lockdown Alert Level 3 or 4 or Australian border closures which prevent you from travelling (or the bubble is suspended), we won’t charge you any cancellation or amendment fees.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very attentive and helpful staff

The pick up is quite a walk from international arrival. That is not Omega’s fault, it is Christchurch Airport.
After the pickup, everything went super smooth: registration was very easy. We received quite a new car. The staff helped us starting up Apple Car. Without them we would have been lost. When leaving alarms went off. We returned and the staff immediately identified the problem: we had put luggage on the back seat without closing the rear passenger seat belt.
Problem free travel.
Highly recommended

20 March 2026
Unprompted review
Rated 5 out of 5 stars

50th wedding anniversary trip…

For our 50th wedding anniversary trip we hired a little Corolla from Omega for 25 days. We were greeted by the cheery manager who made us feel most welcome. The vehicle had quite a few little spots and marks on the outside but was spotlessly clean on the inside. Most importantly, it was in tip-top mechanical condition and we had no issues at all. Highly recommended

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Check your car thoroughly for basic safety

I rented a car for six weeks from Auckland CBD Omega Car Rental NZ at the time of pick up they could not find a cover for the luggage area, and I asked about the tire safety. They reassured me the tires were just fine. Within three days one was running low, so I stopped in at a national tire chain with excellent customer reviews and was told that one of my tires was absolutely unsafe to be driving on and should not have been rented out. I’m currently losing a day of travel and the company rearrange their schedule to fit me in immediately. That’s after it took almost a half hour to get approval from Omega Car Rental NZ to get the wheel alignment and replacement tire approved. While I had agreed for an older vehicle, I did not realize that meant no rearview camera, no ability to connect my phone to the speaker system, a hub cap held on by zip/cable ties, no luggage cover and squealing brakes. This is very different than my experience at the Christchurch outlet.
Follow-up: After having lost half a day of touring New Zealand’s Northlands, I received a phone call response to my email, and Omega has offered me a free upgrade to a premium hybrid, if I don’t mind detouring to the AKL airport centre.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Rented a YARIS CROSS for 3 wks from…

Rented a YARIS CROSS for 3 wks from Christchurch to Auckland Airport. Vehicle was in excellent condition with ideal performance for New Zealand’s varied road surfaces. Collection and drop off from Omega was excellent, very professional inc booking of the ferry. Recommend taking gold cover with 0 excess which includes windscreen protection an absolute necessary given the condition of the roads.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

5 stars is not a high enough rating

5 stars is not a high enough rating. Kelvin at Christchurch was fun, thoughtful and amazing at helping us out when our car was booked to be returned to the wrong place, during a very busy period when most places were booked out.
He juggled things around to make it work and we even got an upgrade in the process.
We can't thank him enough.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam alert.


Scam alert.
Be aware you'll be quoted one price by the van driver and then told its a higher price when you get to the office. I advise avoiding this company or at minimum lock in a price with the office, preferably in writing, before being taken to the office. The driver was insistent it was an innocent mistake because she was hard of hearing. Make of that what you will.

7 January 2026
Unprompted review
Omega Rental Cars logo

Reply from Omega Rental Cars

Hi Roelof, thank you for your review, albeit baffling with regard to quotes. Our standard protocol for quotes is provided by our website, in some cases, by our Call Centre Team (which is locked in for 7 days at the time of the quote), not by our shuttle drivers. Do note, we have dynamic pricing - the prices update constantly based on our competitors. We will submit, based on our pricing structure, that the prices may very well have been updated during that time. We highly recommend obtaining a quote directly from our website, where the pricing is secured. Alternatively, our call Centre Team would be able to. Hope this helps.

Rated 4 out of 5 stars

Auckland City Rentals

We booked for a car in Auckland City.

The lady wanted me to sign the form that I had inspected the car -before she let me inspect the car and I kept telling her I haven't seen it yet but she kept trying to get me to sign it beforehand.
And the other sales guy at the counter said I should have paid for the gold insurance (I paid for the silver one) because cars always come back with 'a chip'.
When I inspected the car to mark off all the imperfections, it had sooo many small dents, horrible gutter rashes, and scatches and multiple window chips. The car worked well though.

I was nervous that the company might blame me for one of the marks left when I didn't do it - due to the way the staff were acting.

Luckily I returned it and they didn't charge me when we returned it to the airport.

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Website says no problem cancellation, not if you let them swipe your card in office…then they would only give me a voucher!!

We went into their little office across from Lopesan resort in Meloneras, Gran Canaria where we were staying, to rent a car for an upcoming day. They swiped my card, assuming as places do for a reservation. We changed our mind because the places we wanted to see that day would be closed (holiday), so I emailed to cancel. Their website says clearly, “cancel ANYTIME” no problem, no payment needed in advance. I never got a response email so I visited their office on my way to the airport. Ah yes, he had been waiting to hear from me and had emailed me (must have typed my email wrong because I had nothing, not even in junk). He can’t refund me because I PAID in office and I could get a voucher to use anytime in the next year. I’m not coming back, don’t want a voucher, refund me! Nope, sorry, policy is voucher. He even called his supervisor to check again. So if I had just reserved it online I could have cancelled but because they got to swipe my card, they steal my money. I have filed a complaint with my bank and will get my money back, but I promised the man I would write reviews wherever I could to warn other people about their scam and he wasn’t so happy! So be warned!

26 December 2025
Unprompted review
Rated 5 out of 5 stars

The service both online and in person…

The service both online and in person was faultless and fast. The car older but zippy and jst what we needed. Price excellent.
We had to change our plans while on holiday and a reimbursement was not a problem.
Highly recommend.

10 December 2025
Unprompted review
Rated 3 out of 5 stars

Don't arrive "After Hours"!

We did not realise that after ticking "pick up Queenstown Airport" would cost a $50 taxi ride as the depot is not actually at the airport, and our arrival was "after hours". You would think as Queenstown is basically a tourist destination that a flight arriving before 5pm on a weekday would not be classed as after hours.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Vehilce

We hired a vehicle for 6 days and we found the process great. Booked online through their website, on arrival the guys were great, vehilce was brand new and ready to roll. Dropping back the vehilce was again provided with excellent service. Thank you team, we will be back.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Good value with trustworthy company

We hired two cars from Omega Car Rentals in Queenstown and Auckland after reading numerous reviews and researching car rental companies in New Zealand. We liked their down to earth approach and prices. We did have to wait to find out by email if the car we wanted was available, but had no problems either picking up or returning the cars. Recommended.

4 November 2025
Unprompted review
Rated 4 out of 5 stars

Rental Car Relocation

I was told that I would get the car with one full tank and would have to bring it back with a full tank again. The tank of the car when I got it was not full, which I unfortunately only realized after some hours of driving. Besides that, I relocated the car for Omega from Queenstown to Auckland, which means that they paid the ferry from Picton to Wellington which was awesome.

16 September 2025
Rated 5 out of 5 stars

Great Customer Service!

Great customer service! The staff were amazing, both online & in person. The vehicle was nice & I felt very well looked after. I highly recommend them.

2 September 2025
Rated 5 out of 5 stars

Zero problems.

I rented a car for 2.5 months during the winter ski season. Price was fair and I had zero problems. I would definitely rent from them again.

2 October 2025

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