We hired two cars from Omega Car Rentals in Queenstown and Auckland after reading numerous reviews and researching car rental companies in New Zealand. We liked their down to earth approach and prices... See more
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About Omega Rental Cars
Written by the company
Trusted by customers from around the world for over 25 years!
Why book with Omega
Upfront and Honest Service
With no hidden extras24hr AA Roadservice
In the unlikely event of a breakdown, you're coveredUnbranded vehicles for added security
Our cars are completely free of rental car company stickers and branding, which many of our customers prefer.Trusted by 400,000+ customers
We've been around for over 25 years and have satisfied the rental car requirements of over 400,000 customers in this time.Free stuff!
We provide free children's car seats, free additional drivers, maps and unlimited kilometre rates.Great value insurance options
Our CDW (Collision Damage Waiver) is one of the most competitive in the NZ market and gives you the option of a NIL ExcessSenior Saver 65 Years+
Written by the company

- 10% discount for our most experienced drivers
- We recognise that we all get better with age, once we have the wisdom that comes from life experience on our side. As a recognition to our customers who are over 65 years of age, we would like to provide a 10% discount to celebrate our most experienced drivers. Simply book online and use promo code ‘seniorsaver’ with your booking.
COVID-19 Promise: Free Cancellation
Free Cancellation if Alert L3 or L4 Lockdown Prevents Your Travel

Contact info
75 Beach Rd, 1140, Auckland, New Zealand
- 0800 52 52 10
- rent-car@omegarentalcars.com
- omegarentalcars.com
Replied to 56% of negative reviews
Typically replies within 1 week
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Very attentive and helpful staff
The pick up is quite a walk from international arrival. That is not Omega’s fault, it is Christchurch Airport.
After the pickup, everything went super smooth: registration was very easy. We received quite a new car. The staff helped us starting up Apple Car. Without them we would have been lost. When leaving alarms went off. We returned and the staff immediately identified the problem: we had put luggage on the back seat without closing the rear passenger seat belt.
Problem free travel.
Highly recommended
50th wedding anniversary trip…
For our 50th wedding anniversary trip we hired a little Corolla from Omega for 25 days. We were greeted by the cheery manager who made us feel most welcome. The vehicle had quite a few little spots and marks on the outside but was spotlessly clean on the inside. Most importantly, it was in tip-top mechanical condition and we had no issues at all. Highly recommended
Check your car thoroughly for basic safety
I rented a car for six weeks from Auckland CBD Omega Car Rental NZ at the time of pick up they could not find a cover for the luggage area, and I asked about the tire safety. They reassured me the tires were just fine. Within three days one was running low, so I stopped in at a national tire chain with excellent customer reviews and was told that one of my tires was absolutely unsafe to be driving on and should not have been rented out. I’m currently losing a day of travel and the company rearrange their schedule to fit me in immediately. That’s after it took almost a half hour to get approval from Omega Car Rental NZ to get the wheel alignment and replacement tire approved. While I had agreed for an older vehicle, I did not realize that meant no rearview camera, no ability to connect my phone to the speaker system, a hub cap held on by zip/cable ties, no luggage cover and squealing brakes. This is very different than my experience at the Christchurch outlet.
Follow-up: After having lost half a day of touring New Zealand’s Northlands, I received a phone call response to my email, and Omega has offered me a free upgrade to a premium hybrid, if I don’t mind detouring to the AKL airport centre.
Rented a YARIS CROSS for 3 wks from…
Rented a YARIS CROSS for 3 wks from Christchurch to Auckland Airport. Vehicle was in excellent condition with ideal performance for New Zealand’s varied road surfaces. Collection and drop off from Omega was excellent, very professional inc booking of the ferry. Recommend taking gold cover with 0 excess which includes windscreen protection an absolute necessary given the condition of the roads.
5 stars is not a high enough rating
5 stars is not a high enough rating. Kelvin at Christchurch was fun, thoughtful and amazing at helping us out when our car was booked to be returned to the wrong place, during a very busy period when most places were booked out.
He juggled things around to make it work and we even got an upgrade in the process.
We can't thank him enough.
Scam alert.
Scam alert.
Be aware you'll be quoted one price by the van driver and then told its a higher price when you get to the office. I advise avoiding this company or at minimum lock in a price with the office, preferably in writing, before being taken to the office. The driver was insistent it was an innocent mistake because she was hard of hearing. Make of that what you will.

Reply from Omega Rental Cars
Auckland City Rentals
We booked for a car in Auckland City.
The lady wanted me to sign the form that I had inspected the car -before she let me inspect the car and I kept telling her I haven't seen it yet but she kept trying to get me to sign it beforehand.
And the other sales guy at the counter said I should have paid for the gold insurance (I paid for the silver one) because cars always come back with 'a chip'.
When I inspected the car to mark off all the imperfections, it had sooo many small dents, horrible gutter rashes, and scatches and multiple window chips. The car worked well though.
I was nervous that the company might blame me for one of the marks left when I didn't do it - due to the way the staff were acting.
Luckily I returned it and they didn't charge me when we returned it to the airport.
Website says no problem cancellation, not if you let them swipe your card in office…then they would only give me a voucher!!
We went into their little office across from Lopesan resort in Meloneras, Gran Canaria where we were staying, to rent a car for an upcoming day. They swiped my card, assuming as places do for a reservation. We changed our mind because the places we wanted to see that day would be closed (holiday), so I emailed to cancel. Their website says clearly, “cancel ANYTIME” no problem, no payment needed in advance. I never got a response email so I visited their office on my way to the airport. Ah yes, he had been waiting to hear from me and had emailed me (must have typed my email wrong because I had nothing, not even in junk). He can’t refund me because I PAID in office and I could get a voucher to use anytime in the next year. I’m not coming back, don’t want a voucher, refund me! Nope, sorry, policy is voucher. He even called his supervisor to check again. So if I had just reserved it online I could have cancelled but because they got to swipe my card, they steal my money. I have filed a complaint with my bank and will get my money back, but I promised the man I would write reviews wherever I could to warn other people about their scam and he wasn’t so happy! So be warned!
Excellent
Had a really great experience with this company. No issues at all. Loved the car. Thank you!
The service both online and in person…
The service both online and in person was faultless and fast. The car older but zippy and jst what we needed. Price excellent.
We had to change our plans while on holiday and a reimbursement was not a problem.
Highly recommend.
Good car at a reliable price
Good car at a reliable price. Nice staff, quick procedure. Maybe the nicest location due to its natural beauty to rent a car.
Don't arrive "After Hours"!
We did not realise that after ticking "pick up Queenstown Airport" would cost a $50 taxi ride as the depot is not actually at the airport, and our arrival was "after hours". You would think as Queenstown is basically a tourist destination that a flight arriving before 5pm on a weekday would not be classed as after hours.
Excellent Service and Vehilce
We hired a vehicle for 6 days and we found the process great. Booked online through their website, on arrival the guys were great, vehilce was brand new and ready to roll. Dropping back the vehilce was again provided with excellent service. Thank you team, we will be back.
Good value with trustworthy company
We hired two cars from Omega Car Rentals in Queenstown and Auckland after reading numerous reviews and researching car rental companies in New Zealand. We liked their down to earth approach and prices. We did have to wait to find out by email if the car we wanted was available, but had no problems either picking up or returning the cars. Recommended.
Great people
Great people, car, and so easy to manage - will be using them again whenever necessary!
Rental Car Relocation
I was told that I would get the car with one full tank and would have to bring it back with a full tank again. The tank of the car when I got it was not full, which I unfortunately only realized after some hours of driving. Besides that, I relocated the car for Omega from Queenstown to Auckland, which means that they paid the ferry from Picton to Wellington which was awesome.
Great Customer Service!
Great customer service! The staff were amazing, both online & in person. The vehicle was nice & I felt very well looked after. I highly recommend them.
Booking the vehicle was very easy
Booking the vehicle was very easy. The older model Toyota Corolla Hatch we rented was in good condition and we thought very good value for the money.
The staff were both friendly and professional.
Zero problems.
I rented a car for 2.5 months during the winter ski season. Price was fair and I had zero problems. I would definitely rent from them again.
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