We went into their little office across from Lopesan resort in Meloneras, Gran Canaria where we were staying, to rent a car for an upcoming day. They swiped my card, assuming as places do for a reservation. We changed our mind because the places we wanted to see that day would be closed (holiday), so I emailed to cancel. Their website says clearly, “cancel ANYTIME” no problem, no payment needed in advance. I never got a response email so I visited their office on my way to the airport. Ah yes, he had been waiting to hear from me and had emailed me (must have typed my email wrong because I had nothing, not even in junk). He can’t refund me because I PAID in office and I could get a voucher to use anytime in the next year. I’m not coming back, don’t want a voucher, refund me! Nope, sorry, policy is voucher. He even called his supervisor to check again. So if I had just reserved it online I could have cancelled but because they got to swipe my card, they steal my money. I have filed a complaint with my bank and will get my money back, but I promised the man I would write reviews wherever I could to warn other people about their scam and he wasn’t so happy! So be warned!