BudgetAir.nl Reviews 8,536

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers expressed mixed opinions regarding the booking process, with some finding it easy and smooth, while others encountered issues such as incorrect email registration for tickets. Similarly, there was no clear consensus on pricing, as some found good deals and no hidden charges, while others felt overcharged for services like seat reservations and luggage. The website's usability also received varied feedback, with some praising its ease of use, while others faced challenges with information transparency, especially concerning baggage costs. Service quality was ambiguous, with some reporting smooth transactions and quick responses, while others experienced significant problems, including issues with service delivery and inconsistencies in information provided. However, there was a strong consensus among consumers regarding negative experiences with customer service, citing issues like non-existent support, long wait times, unhelpful agents, and a lack of accountability.

What people talk about most

Booking process

Customers had ambiguous experiences with the booking process. While some found it easy to book flights and... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the platform for affordable flight tickets, good... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers appreciate the website for finding... See more

Service

Users describe ambiguous interactions with service. Many reviewers express disappointment, citing issues like... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing extreme dissatisfaction.... See more

Based on these reviews

Rated 4 out of 5 stars

⭐ 4 out of 5 stars BudgetAir is a great platform for finding affordable flight tickets. I booked a return flight from Amsterdam to Dhaka at a very good price. The only downside is that changing the f... See more

Company replied

Rated 4 out of 5 stars

My first experience with them was good. I received the tickets and all documents very fast and I had no issue with my flights. The only problem is they registered tickets with unknown email and phone... See more

Company replied

Rated 3 out of 5 stars

It would have been very helpful if they added “ Check visa/ETA requirements for your nationality” next to Self-transfer so we knew in time Visa was needed. Instead had to buy new tickets

Company replied

Rated 5 out of 5 stars

It’s first time I used Budgetair.nl as, my regular travel agency did not deal with the airline that was offering me direct flight. Because of my illness and on my doctors advice, I had to cancel my t... See more

Rated 5 out of 5 stars

Smooth booking process, with ticket received almost simultaneously with payment. The only issue was that the e-mail and frequent flyer details were not captured by the airline's booking system. This w... See more

Company replied

Rated 5 out of 5 stars

Your confirmation email is really not ideal - have you ever seen how other aggregators do this?

Company replied

Rated 1 out of 5 stars

We made a Budgetair booking for a flight from Auckland to Brisbane on March 7, 2026 with Qantas. On February 27 we fly from Amsterdam to Auckland with a stop in Doha Qatar. Just before leaving D... See more

Company replied

Rated 1 out of 5 stars

Goedkoop=duurkoop ze bedienen vluchten aan onder valse voorwendselen, hebben geen lokaal telefoon nummer alleen callcenters exempel low-wage countries! Please be warned! For me never ever again! T... See more

Company replied

Rated 1 out of 5 stars

Total scam — avoid at all costs. I booked two-way tickets and the company failed to honor one leg of the trip. Normally, in situations like this, a full refund is standard. Instead, they claimed... See more

Company replied

Rated 1 out of 5 stars

Booked seats , got cancelled, did not receive any refund, budgetair says it takes 8 weeks, after one whole year, no refund, after mailing up and down with their lazy costumer service it still did not... See more

Company replied

Rated 1 out of 5 stars

They overcharge for seat reservation. I had to pay €160 extra for the flights even when the site of the airline itself says it’s free! When I called customer service they kept saying that th... See more

Company replied

Rated 1 out of 5 stars

This company is really the worst if your flight is cancelled/changed. Their customer service is an AI bot / Indian webcare team that will always reply with the same message. They keep your mon... See more

Company replied

Rated 1 out of 5 stars

I booked return flights via Budgetair. After multiple e-mails and calls to both budgetair.nl, and the airline in question, Budgetair failed to assist me with adding a piece of check-in luggage to my f... See more

Company replied

Rated 1 out of 5 stars

The worst company for booking airline tickets. Unfortunately, I booked hand luggage for two people on the plane, and they stole the cost and did not book us a hand luggage with the ticket. I contacted... See more

Company replied

Rated 1 out of 5 stars

Never ever book through this shitty company, I purchased the insurance for 100% cancel for any reason thing. They now tell me to contact Hopper, which again is worse than this. No customer support, no... See more

Company replied

Rated 1 out of 5 stars

I booked my ticket through them, but the flight was cancelled. When I contacted BudgetAir to reschedule or get a refund, they told me to contact Pegasus Airlines directly. That already didn’t... See more

Company replied

Rated 1 out of 5 stars

Pathetic service, booked a flight trip and they have given their contact details when booking the ticket. When I asked them to update mine they are saying can't do it for free of charge, what world ar... See more

Company replied

Rated 1 out of 5 stars

I booked an Emirates Super Saver Economy Class seat (one way) via their platform, stated upon purchase that the fare included flexibility to change the ticket and a reasonable change fee. Absolutely n... See more

Company replied

Rated 1 out of 5 stars

I bought some tickets with them I needed to cancel it. They were nor helpful and tried to make it hard to cancel it. Even trying to hide from me the booking number from the airline itself (I wan... See more

Company replied

Rated 1 out of 5 stars

Dear BudgetAir, I am extremely disappointed with your service. Just one day before my scheduled flight, I received notice that the flight had been cancelled. While I understand that cancellatio... See more

Company replied

Rated 1 out of 5 stars

In the covid time I asked for a refund of my one way ticket that was not used with Malaysia airlines. They never paid back in total it was 700 euro. Until today they never solved it. They always have... See more

Company replied

Rated 1 out of 5 stars

My return ticket was canceled, and I was not offered an alternative. I had to book a much more expensive ticket to get back on time. Since this was not my fault. They refuse to pay me the price differ... See more

Company replied

Rated 1 out of 5 stars

We booked a trip to Egypt via BudgetAir. Our first booking failed — confirmed by their own email telling us "payment failed, please book again." So we did. A few days later, the... See more

Company replied

Rated 1 out of 5 stars

We booked our flights through BudgetAir.nl and were unfortunately very dissatisfied with the level of service received, particularly after sales. When our outbound flight was cancelled and the... See more

Company replied

Rated 1 out of 5 stars

BudgetAir literally sold me a trip that cannot be completed. They sold me two separate flights: Barcelona → Madrid Then 2h30 later Madrid → Punta Cana ⚠️ This was NOT a co... See more

Company replied

Rated 1 out of 5 stars

The name of my partner was too long, therefore after booking the tickets I got multiple emails that they had to cancel the booking.

Company replied

Rated 1 out of 5 stars

I booked a TUI fly ticket through BudgetAir (booking BA-20571237) for the route Amsterdam–Cancun–Bogotá. At no point during the booking process was it clearly stated that one additional c... See more

Company replied

Rated 2 out of 5 stars

Why on Earth you don't provide English language? Should I hire a translator to tranlsate the tickets and the page?

Company replied

Rated 1 out of 5 stars

48 hours have passed, and I have not received any contact from your customer service.

Company replied

Rated 1 out of 5 stars

I purchased two tickets from Toronto for my uncle and aunt: Toronto to London with Air Transat, and London to Saudi Arabia with Wizz Air. Due to an issue, I had to contact the airlines di... See more

Company replied

Rated 1 out of 5 stars

It first went wrong when my flights were rescheduled, no longer meeting the minimum transfer time. Not the fault of Budgetair, but what is, is firstly that I had to call in to alert them of th... See more

Company replied

Rated 1 out of 5 stars

I booked a flight through BudgetAir and requested a proper invoice for my business expense reporting. BudgetAir repeatedly responded that, as an "online travel agency," they are unable to p... See more

Company replied

Rated 2 out of 5 stars

EDIT1: they commented the will come back within 48 hours (the flight is in 10 hours). They already told me 15 hours ago they would come back to me in 2h and then in 6h. So their comm... See more

Company replied


Company details

  1. Airline Ticket Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Op zoek naar goedkope vliegtickets? Wil je de beste kwaliteit, veel keuze en uitstekende service voor elk vliegticket dat je boekt? Vergelijk en boek dan vandaag nog bij BudgetAir.nl! Waarom vluchten boeken bij BudgetAir.nl? ✓ Beste deals ✓ Veilig & eenvoudig


Contact info

3.5

Average

TrustScore 3.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Would be nice if they informed that visa can be required for self-transfer

It would have been very helpful if they added “ Check visa/ETA requirements for your nationality” next to Self-transfer so we knew in time Visa was needed. Instead had to buy new tickets

30 August 2025
Unprompted review
BudgetAir.nl logo

Reply from BudgetAir.nl

Thank you for your review, Olav! We appreciate your feedback, as it helps us improve our service.

We look forward to seeing you again soon on our website.

Kind regards,
Ibrahim
BudgetAir.nl

Rated 1 out of 5 stars

Poor After-Sales Service and Lack of Support During Flight Disruptions

We booked our flights through BudgetAir.nl and were unfortunately very dissatisfied with the level of service received, particularly after sales.

When our outbound flight was cancelled and the replacement flight was delayed, causing us to miss our connection, we contacted BudgetAir.nl for assistance. Instead of offering meaningful support, their only suggestion was to cancel our return tickets in exchange for compensation—leaving us to arrange our own return flights and all related expenses. This was not a helpful or reasonable solution in a stressful situation.

In addition, prior to travel, BudgetAir.nl advised us to add extra luggage through their platform at a cost of more than €200. We later discovered that the exact same service purchased directly from the airline cost less than €100. This left us with the impression that the platform is more interested in upselling than in providing value or transparency to customers.

Overall, the lack of support during a critical travel disruption and the misleading upsell around baggage fees has convinced us not to use BudgetAir.nl again. Professional after-sales service and genuine customer care are essential in the travel industry, and unfortunately we did not experience either in this case.

7 August 2025
Unprompted review
BudgetAir.nl logo

Reply from BudgetAir.nl

Hello Sam,

It's unfortunate that the booking didn't go smoothly, but we appreciate you letting us know.

We would be happy to look into a solution with you. A customer service specialist will contact you within 48 hours.

Best regards,
Ibrahim
BudgetAir.nl

Rated 1 out of 5 stars

Useless company

Useless company, avoid at all cost.

1 August 2025
Unprompted review
BudgetAir.nl logo

Reply from BudgetAir.nl

Hello Maarten,

We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.

We would like to find a solution together with you. Within 48 hours customer services will contact you.

Kind regards,
Sara
BudgetAir

Rated 1 out of 5 stars

Booked seats

Booked seats , got cancelled, did not receive any refund, budgetair says it takes 8 weeks, after one whole year, no refund, after mailing up and down with their lazy costumer service it still did not get solved, made a dispute with my payment provider to get the money back. I will not book with budget air again.

31 July 2025
Unprompted review
BudgetAir.nl logo

Reply from BudgetAir.nl

Hello Wes,

I'm sorry to hear that you booked seats with us and it got cancelled.

We would like to find a solution together with you, but we don’t have the correct contact information to contact you.

Would you please send an email to complaints@travix.com stating: TrustPilot EN? We will contact you as soon as we receive your email.

Kind regards,
Ashraqat
BudgetAir

Rated 1 out of 5 stars

Goedkoop=duurkoop ze bedienen vluchten…

Goedkoop=duurkoop ze bedienen vluchten aan onder valse voorwendselen, hebben geen lokaal telefoon nummer alleen callcenters exempel low-wage countries!
Please be warned!
For me never ever again! This DUCH world traveler.

24 July 2025
Unprompted review
BudgetAir.nl logo

Reply from BudgetAir.nl

Hallo Ronaldo,

Vervelend om te horen dat je een onaangename ervaring met ons had en bedankt dat je dit hebt gedeeld. Je feedback is waardevol omdat het ons helpt om onze diensten voortdurend te verbeteren en je de best mogelijke ervaring te bieden.

Houd er rekening mee dat we bereikbaar zijn via chat, telefoon en e-mail.

Met vriendelijke groet,
Ashraqat
BudgetAir

Rated 1 out of 5 stars

You are a fraudulent and thieving…

You are a fraudulent and thieving company that does not respect customers. I bought a ticket and a day before the trip I sent a message to change the flight and I did not receive a response. When the trip went, your employee told me that my ticket has been canceled and that you do not have conditions for change or cancellation. How is this possible? Do you think that we get money from the street? What a failed company you are.

30 May 2025
BudgetAir.nl logo

Reply from BudgetAir.nl

Hello Fayz,

We're always happy to help, but we must adhere to the conditions of your ticket.

Please note that any changes must be made before the original departure date to avoid being marked as a no-show.
In addition, all changes or cancellations are subject to the airline’s fare conditions. In this case, your ticket is non-changeable and non-refundable, meaning no modifications or cancellations are permitted.

Best regards,
Ibrahim
BudgetAir.nl

Rated 1 out of 5 stars

In the covid time I asked for a refund…

In the covid time I asked for a refund of my one way ticket that was not used with Malaysia airlines. They never paid back in total it was 700 euro. Until today they never solved it. They always have send me to Malaysia airlines and they told me to contact budget air. I will never book again with them they are a big scam. There is even a Facebook group with all the horrible things they do and never paying back. So better run for them.

20 November 2024
Unprompted review
BudgetAir.nl logo

Reply from BudgetAir.nl

Hallo Moira,

Vervelend dat de boeking niet vlekkeloos verliep, maar fijn dat je ons dit laat weten. Ik snap hoe dit je ervaring heeft beïnvloed en bied mijn excuses aan voor het ongemak.

We kijken graag samen met je naar een oplossing. Helaas hebben we niet de juiste gegevens om contact met je op te nemen. Via TrustPilot sturen we je een verzoek (die je in je email ontvangt) om gegevens met ons te delen. Zodra we je informatie ontvangen hebben, nemen we contact met je op.

Met vriendelijke groet,
Ibrahim
BudgetAir.nl

Rated 1 out of 5 stars

They overcharge for seat reservation

They overcharge for seat reservation. I had to pay €160 extra for the flights even when the site of the airline itself says it’s free!

When I called customer service they kept saying that this are their prices. They would not help.

I highly recommend using another booking site, because some of them do not, or do lesser, charge you for seat reservation.

Also first time I tried to call customer service I waited for 30 minutes and could not reach anyone.

10 July 2025
Unprompted review
BudgetAir.nl logo

Reply from BudgetAir.nl

Hallo Rick,

Vervelend dat de boeking niet vlekkeloos verliep, maar fijn dat je ons dit laat weten.

We geven onze klanten altijd de optie om de producten te kiezen die ze willen of niet, en bij de laatste stap van het boekingsproces, voordat je betaalt, kun je de totale boekingskosten controleren.

We stellen ook je feedback op prijs, dit helpt ons om onze service te verbeteren.

Met vriendelijke groet,
Ibrahim
BudgetAir.nl

Rated 1 out of 5 stars

Do not book here they are scammers

30 June 2025
Unprompted review
BudgetAir.nl logo

Reply from BudgetAir.nl

Hello Abdulhamid,

I'm sorry to hear you had an unpleasant experience with us, and thank you for sharing it. Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.

Kind regards,
Ashraqat | Customer Service
BudgetAir

Rated 5 out of 5 stars

Super top

Super top 5 star i give you

9 June 2025
BudgetAir.nl logo

Reply from BudgetAir.nl

Hartelijk dank, Nawid! Er gaat niets boven het zien van een geweldige recensie op onze pagina.

Met vriendelijke groet,
Sara
BudgetAir

Rated 4 out of 5 stars

Good Experience

This company made is so easy to book my flight and even to cancel it

9 June 2025
BudgetAir.nl logo

Reply from BudgetAir.nl

Hello Ellen,

Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.

Kind regards,
Basmala
BudgetAir

Rated 5 out of 5 stars

The easiest and cheapest

I like Dutch companies. They are cheaper, faster and safer for me to pay because I live in the Netherlands.

7 June 2025
BudgetAir.nl logo

Reply from BudgetAir.nl

Hello Hesham,

Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.

Kind regards,
Basmala
BudgetAir

Rated 5 out of 5 stars

Good service

2 June 2025
BudgetAir.nl logo

Reply from BudgetAir.nl

Hello Mohammed,

Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.

Kind regards,
Basmala
BudgetAir

Rated 5 out of 5 stars

Smooth booking

Smooth booking process, with ticket received almost simultaneously with payment. The only issue was that the e-mail and frequent flyer details were not captured by the airline's booking system. This was sorted out by calling the airline's service desk.

4 June 2025
BudgetAir.nl logo

Reply from BudgetAir.nl

Thank you for the amazing review, Kristensen! We look forward to seeing you on our website again soon.

Best regards,
Ibrahim
BudgetAir.nl

Rated 5 out of 5 stars

Just ok without stupidity

Just ok without stupidity

3 June 2025
BudgetAir.nl logo

Reply from BudgetAir.nl

Thank you for the great review, Van ! We look forward to seeing you again soon on our website.

Kind regards,
Mahitab
BudgetAir

Rated 5 out of 5 stars

Great price

3 June 2025
BudgetAir.nl logo

Reply from BudgetAir.nl

Hello Rufus,

Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.

Kind regards,
Basmala
BudgetAir

Rated 4 out of 5 stars

It went smoothly

It went smoothly

2 June 2025
BudgetAir.nl logo

Reply from BudgetAir.nl

Hello Nisar,

Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.

Kind regards,
Basmala
BudgetAir

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look