Sam

I had a very pleasnt experince of picking up and returing an item. easy and accessible.

I booked my ticket through them, but the flight was cancelled. When I contacted BudgetAir to reschedule or get a refund, they told me to contact Pegasus Airlines directly. That already didn’t make sense because I bought the ticket from BudgetAir — they should handle the whole process.

I then called Pegasus from the Netherlands and paid around €20 in roaming charges, only to be told they couldn’t help me because the booking was made through an agency (BudgetAir). So BudgetAir sent me to the airline, and the airline sent me back.

After more than 1 month of constant calling and trying to reach both sides, I still could not reschedule or refund my ticket. I was just stuck between them with no solution.

They may come up with excuses like the ticket is no longer under their control, but that is not my concern. I paid BudgetAir and they were responsible for the full process — instead they kept pushing their responsibility onto me.

Extremely disappointing service and zero accountability.

I received a call from them a couple of days ago claiming that I was already their customer and that they were moving all customers from the old provider to a new one. I made it very clear that I did NOT want to change my current contract, but they insisted that I have no choice and replied “You must change it, we’re moving thousands of customers.”

I had recently applied for my current service through a third-party comparison website, I initially thought this call was related to that, so I was confirming the offer of moving to the new provider. However, when I checked my emails later, I realised the third party website I applied through was not the same at all.

As soon as I understood that the call was only to register me as their customer, I cancelled my contract with the new provider. Thankfully, they processed the cancellation since I was still within the cooling-off period.

The fact that they told me I “must” change my contract felt extremely misleading and came across like a scam. Overall, I’m very disappointed with the experience.