Sam

We booked our flights through BudgetAir.nl and were unfortunately very dissatisfied with the level of service received, particularly after sales.

When our outbound flight was cancelled and the replacement flight was delayed, causing us to miss our connection, we contacted BudgetAir.nl for assistance. Instead of offering meaningful support, their only suggestion was to cancel our return tickets in exchange for compensation—leaving us to arrange our own return flights and all related expenses. This was not a helpful or reasonable solution in a stressful situation.

In addition, prior to travel, BudgetAir.nl advised us to add extra luggage through their platform at a cost of more than €200. We later discovered that the exact same service purchased directly from the airline cost less than €100. This left us with the impression that the platform is more interested in upselling than in providing value or transparency to customers.

Overall, the lack of support during a critical travel disruption and the misleading upsell around baggage fees has convinced us not to use BudgetAir.nl again. Professional after-sales service and genuine customer care are essential in the travel industry, and unfortunately we did not experience either in this case.

Support is really bad. I tell them exactly about the problems I am having with my bike and without further analysis, they give suggestions that are completely irrelevant to my question. Really annoying! My bike is only 6 months old and within warranty and the PA is already malfunctioning. They sent me a throttle to install but that is not allowed in the Netherlands, otherwise the e-bike becomes a scooter or moped and then you need license and registration. The support team has been sending me links to videos for more than a month while in fact it is a hardware problem. There is no local support to help. I have given up!

Update March 8th, 2025: I eventually got in touch with someone from the Support Team who has been really dedicated and helpful! She tried to resolve the issue by arranging transport and having the bike sent to their local office in Germany. Unfortunately, there were some challenges each time. Eventually she had a replacement bike sent to me which works like a charm! So I am really grateful to her, thank you!

Never do business with Goedkoopparkeren/Parkcare and Aeropark1000, they are unprofessional and liars. They had cancelled our booking without any notification. We only found out once we got there, and the owner acted surprised that we hadn't received the cancellation notification. Furtunately we had some time for our flight and drove directly to the airport parking P3, which was a bit more expensive (10-15 euros extra for 8 days) but well worth it. No reservation needed for P3 holiday parking! No need to park anywhere else ever. Hope this helps other travellers.

Vandaag een bestelling geplaatst en de order werd netjes op tijd bezorgd, maar de pizza's waren koud en droog. Het leek wel pizza's van gisteren. Ik bestel vaker bij NY Pizza maar dit ben ik niet gewend, erg teleurstellend.

We have flown with Corendon for many years, but this time everything was beyond our comprehension. We travelled from BRU to AYT and back, and were charged twice for 1) not checking in online (which btw is quite new and has not been mentioned anywhere on the website or the brochures), and 2) the luggage. Check-in costs at the counter were 10 euros pp which totalled 100 eur for our family two ways, and luggage costs were 30 eur from BRU to AYT (case weighed 22kgs) and 65 eur from AYT to BRU (case weight 19kgs). I was completely shocked at the different fares for luggage; discussion/questions are not tolerated by the staff, they will ask you to move aside ! How is it possible that the SAME airline charges different rates in different countries ?!!! Also, do something about your service: the staff at the counter were unfriendly, not helpful and lied to us that online check-in had closed !!! That was not true as we saw other passengers next to us checking in online next to the counter. I would advise fellow passengers to look for alternatives before flying with Corendon: the service has become disappointing, and they will charge you for almost anything nowadays.

Update 19:00 CET: @Corendon, explain to me why dropping in a suitcase weighing 22kgs would cost me 30 euros at the Brussel airport, and the same suitcase weighing 19kgs on the way back cost me 65 euros at the Antalya airport !!! Both amounts were paid at the counter