Mike

Netherlands

Reviews

Review of BudgetAir.nl

Rated 1 out of 5 stars

Don’t buy your tickets here

This company is really the worst if your flight is cancelled/changed.

Their customer service is an AI bot / Indian webcare team that will always reply with the same message. They keep your money (€1600) for longer than 3 months before they (MIGHT) refund you. I had to claim the money back by filing a dispute with my creditcard company.

Flights might be cheaper, but if your flight gets cancelled, good luck with getting your money back.



16 November 2024
Unprompted review

Reply from BudgetAir.nl

Hello Mike,

It's unfortunate that the booking didn't go smoothly, but we appreciate you letting us know. I understand how this has affected your experience and apologize for the inconvenience.

We would like to work with you to find a solution. Unfortunately, we do not have the correct information to contact you. We will send you a request via TrustPilot (which you will receive in your email) to share your details with us. Once we have received your information, we will get in touch with you.

Best regards,
Ibrahim
BudgetAir.nl

Review of BudgetAir.nl

Rated 1 out of 5 stars

IMPORTANT READ before booking;

IMPORTANT READ before booking;
Just like anyone I was skeptic of booking flights through BudgetAir, but some positive reviews here made me do it. WORST decision ever.

Our flights have been cancelled 5 days prior to departure. The airline (Qatar) has issued a voucher for BudgetAir to receive payment. BudgetAir is telling us that they are still waiting for payment, even though Qatar is saying they already send it.

It has now been 2 months later, and still 0 progress on receiving back our 1500 EUR.

DONT book through BudgetAir. Its not worth the couple of EUR that you are saving by not booking directly.

11 November 2024
Unprompted review

Reply from BudgetAir.nl

Hello Mike,

Our sincere apologies for the inconvenience you have experienced.

I would like to clarify that the change to your flight schedule, whether your flight is altered or canceled, is made by the airline itself and not by us. However, if that happens, we do our best to find a suitable alternative or provide a full refund.

Upon checking your booking, we are still waiting for your refund from the airline, and the delay is on their part. Rest assured that once we receive the refund from them we will transfer it to your bank account immediately, so please contact us via chat or whatsapp to investigate further.

We greatly appreciate your understanding and patience.

Kind regards,
Ibrahim | Customer Service
BudgetAir

Review of PrimeCarRent

Rated 5 out of 5 stars

Car rental Riga

We rented a car here for our trip in the Baltics and were happy with the service and the car. We got the exact car that we had booked and the car was totally new. The pick up was very easy and went smoothly.

We were helped by Daniel who explained everything in a friendly manner and who’s communication was excellent. I would definitely recommend anyone to book here!

19 May 2023
Unprompted review

Reply from PrimeCarRent

Hello there, thank you so much for you positive feedback. This means a lot to us. Hope to see you again soon.