Vodafone UK Reviews 

Very helpful throu everything from phone braking to purchasing a new one

Came in to upgrade my phone and find a better deal and was really happy with the outcome. Indie was so helpful and found a great deal for both me and my mom to upgrade to. Really happy with her customer service.

Where do I start? I had a 4g Mobile Hotspot. Connection not good. Eventually sent it back. That was eight weeks ago. Vodafone response nothing. Told them to cancel DD. They still haven't. Then they sent me a text quoting last digit of my phone. Not my number. Talked about roaming charges. I've never had roaming chances. So phone okay BUT 4G mobile hotspot was reurned asking them to cancel DD. They haven't No answer, No response. No service. Keep away from Vodafone. Service appalling
Have tried twice reaching out and talking to what you call customer services. You have all these conversation. You have two letters. You have the return of thr 4G Mobile Hotspot. All you have to do is acknowledge all this and CANCEL the DD for this product. At the moment I will continue with the mobile phone but getting very near the point of returning this as well. Now, don't ask me to reeat what I have already said in two chats and two details letters. You have all this info. ACT . Let me put it this way. I ran my own company. Okay no way as big as Vodaphe. If I had learnt a client had written two letter, returned the product, tried twice to talk, and was writing to this site, I wouldn't say, "okay you've had five attempts, why not try for a fifth and maybe you will get lucky" Vodafone if that is your service all who read this should run a mile from you. Had enough of Vodafone. This complaint is now going to Ofcom. I say again to anybody else. Be very wary of Vodafone. Obviously they do not believe in customer service

Customer Service helped me out and gave me relief in terms of replacing my sim card

Very helpful dealing with my iPhone when wasn’t working couldn’t fault Jamie and Brad at the folkstone store

Chris sorted out a new one as my old one was broken

Vodafone — 22 years of loyalty, but I’ve had enough

I’ve been with Vodafone for 22 years, and unfortunately the standard of customer service has declined dramatically over that time. The last seven years in particular have been extremely disappointing.

Over the past six months alone, I’ve experienced repeated problems with mis-selling, billing, poor communication and an app that simply doesn’t work properly. One of the most concerning issues has been Secure Net, which was added to two separate Vodafone contracts despite me explicitly declining it.

I have two Vodafone numbers. One is a SIM-only contract. When I took this out, Secure Net was offered to me three times and I explicitly declined it each time. Despite this, it was still added to my account without my knowledge.

I then upgraded my second Vodafone number — a phone and SIM contract — in the first week of July 2026. Secure Net was offered again, and once again I explicitly said I did not want it. Despite this, it was added to that account too.
I subsequently received a message telling me that the free period was ending and that I would be charged £2. I cancelled the Secure Net on the upgraded phone, only to discover that £2 had already been charged to me in July. I then received another message saying I would be charged a further £2. That's when I discovered that this was actually relating to the SIM-only contract — the other Secure Net service that I had never agreed to in the first place. Had I not noticed the messages and taken the time to contact Vodafone, I would have been charged another £2 at the end of August.So, despite explicitly declining Secure Net on two separate occasions and two separate contracts, Vodafone had added it to both of my accounts. I was charged £2 on one and was about to be charged another £2 on the other — £4 a month for services I had explicitly said I did not want.And this is what concerns me most: what happens to customers who don't have the time, confidence or ability to scrutinise every charge on their bills? £4 may seem insignificant to a huge corporation, but if 100 customers were incorrectly charged £4 a month for 12 months, that's £4,800 taken from customers in a year. Across a much larger customer base, the cumulative amount could become substantial.This isn't about £2 or £4. It's about the principle. If a customer explicitly says no, the service should not be added. I also expect staff to take ownership when something has clearly gone wrong, rather than minimising the issue or making the customer feel as though they have misunderstood something.The amount of time spent trying to resolve simple issues is another major problem

Nothing seems to be quick or straightforward with Vodafone. Even when I am calling about something that should take a few minutes — such as “Can you explain this charge on my account?” — I can easily spend 30–40 minutes on the phone.

There are often very long periods of silence while the adviser supposedly checks information. I've been left sitting on the phone for one, two or even three minutes at a time with absolutely no communication, wondering whether the call has even disconnected. Then there are transfers between departments and further periods of waiting while information is supposedly being checked.Between 31 July and 13 August 2026, I've had to spend a significant amount of time contacting Vodafone about the Secure Net issue, the billing problems and the wider customer-service concerns. Something that should have been simple to resolve has turned into repeated calls, lengthy waits and having to explain the same issue over and over again.

Billing is unnecessarily confusing

I've also found Vodafone's billing incredibly difficult to understand. A simple question about my bill can take 45 minutes or more to resolve. I have been given partial figures without a clear explanation of the remaining charges, including handset payments. I have then received further payment requests or direct-debit attempts for amounts I was never clearly told about.On one occasion, Vodafone initially told me they had not attempted to take a particular amount from my account. I provided evidence showing that they had, and only then was I given an explanation of what the payment related to. This shouldn't be happening.

The Vodafone app also has an ongoing login issue which I have reported repeatedly, but it still hasn't been resolved.

What makes all of this particularly frustrating is the lack of accountability when these issues are raised. Rather than simply acknowledging an error and putting it right, I often feel that the problem is minimised or that I'm made to feel as though I have misunderstood something. After 22 years with Vodafone, I am exhausted and disappointed by their conduct.

Great customer service by Tony. Very polite and friendly thank you

Gr8 service Heeba & Priyanka very helpful got all the queries solved quickly happy to come again will recommend to others also keep up the gr8 work

Had a great experience with a lovely man named Richard he was very patient with me and we had a jolly laugh. Great service smooth upgrade. Very happy with the service.

Very helpful, polite, found us a good deal

Can’t give zero stars so has to be one! Just transferred to vodaphone from virgin yesterday. BT installed fibre and engineer setup Vodaphone router. I chose the WiFi 7 pro package - paying extra per month for the better router and booster. All good, except the router was missing one of its plastic “feet”. Just meant it wobbles on desk but I thought it would be a simple request to get a foot sent out as the router was brand new…… sadly not. 40mins on chat, 4 people later and the answer is that is should go to a DIY store and find something myself. Not able to send parts and not willing to send new router. Welcome to Vodaphone!

find it absolutely disgraceful that a company can reportedly hand out thousands of free SIM cards to criminals, yet chase a pensioner like my grandmother over a £20 missed bill.

Definitely will be switching providers me and my whole family.

I had a really good experiance in this store with Todd today, my phone had locked me out so he set me up with a new device and gave me lits of goos advice with other savings.

Charlie has been a wonderful help with helping me upgrade, and arranging fixing paths for my bad phone upgrade from a fault with pixel phones.

Staff like Charlie is one of the reasons I keep coming back to vodafone every couple years

The staff at the Truro store are amazing. The were so helpful and saved me loads on money. Megan was especially helpful- even though she is new to vodaphone.

Great staff great product
Very satisfied