Vodafone UK Reviews 

Supporting illegal migrants, cancelled contract

I am giving the review on behalf of my friend Tanya which I went with her today to the Vodafone store at gyle centre to enquire about the issues she was facing with her phone and home broadband contract. The person name George in-store was serving us and was very helpful in dealing with all her quires. Our experience with George about his customer service was best and impressive as he was having a good knowledge about the company offers, devices, contracts. George offered my friend with the best new deal of sim only contract. Which she was so glad that she was actually paying much less than what she was paying before. The reason for giving overall 5 star is due to the quick customer service, the staffs was polite and helpful, and George was extraordinary in his job and she also plan to return back to the gyle centre store for any future enquiries.

5G was an unmitigated disaster.
The order was not available for pickup on the date that was said it would be when I signed up - and this was the main reason why I chose Vodafone.
After I picked it up at a later date, it status wasn't update to collected and so the service was unavailable.
Talked to customer service twice and was told that the order status would be updated within 24 hours and the service would become active.
After over 30 hours without any progress, talked to customer service again and was told that a form would be filled and the issued would be resolved, again, within 24 hours.
Cancelled the order and delivered the equipment.

Jack was really helpful and efficient in sorting my phone contract

Beckie was extremely helpful and talked me through all of the options available to transfer my wife’s phone over to Vodafone from her current provider. She clearly explained each step and all of the costs.

UPDATE

I have already called and used chat function twice and was told no resolution possible I did complete the online claims form yesterday after help from family searching the website on how to do so. So not much help I am afraid and i did say on chat that I wished to complain!! If this is unresolved and Vodafone cannot help then I will be cancelling both broadband and mobile contracts due to being forced to so so. I was also not given the complaint policy and procedure this was refused on chat. And they would not help or escalate the matter!!

Vodafone – extremely disappointing treatment of a vulnerable customer

I have been a Vodafone customer for several years, but I am extremely disappointed with how my recent broadband home move has been handled.

I had to move home unexpectedly and contacted Vodafone to arrange the transfer of my broadband. I have explained that I am disabled and vulnerable, yet I have now been told that it could be September before my broadband can be connected.

I simply don’t understand how a long-standing customer who has made Vodafone aware of their vulnerability can be left without an essential service for such a long period without Vodafone doing more to find an alternative or earlier solution.

I am asking Vodafone to urgently review my case, escalate it to the appropriate specialist team and find an earlier installation date or provide a temporary solution until the broadband can be connected.

I sincerely hope Vodafone sees this review and takes the opportunity to resolve the situation properly.

David at Gyle Edinburgh was a star. He made the upgrade super easy, understood what I needed and checked stock before going through options with me (I needed it that day due to travel). He outlined my choices simply and was quick and efficient. It was all done with a smile, great service. I couldn’t ask for more.

I am writing to make a formal complaint regarding the very poor service I have received with my SIM order and number portability request.

I purchased a SIM card online from Vodafone and specifically requested to transfer/port my existing mobile number to Vodafone. However, the portability never took place.

When I contacted Vodafone to find out what had happened, I was simply told that the portability request had been cancelled. No clear explanation or reason was provided as to why it had been cancelled, which I find extremely frustrating.

I was then advised to make another request, and I was told that the number transfer would be completed by 13 August 2026. However, it is now 15 August 2026, and the portability has still not been completed.

I have already spent time contacting customer services and trying to resolve an issue that should have been handled properly in the first place. The lack of communication and the failure to provide a clear reason for the cancellation have been very disappointing.

I chose Vodafone expecting a reliable service, but unfortunately my experience so far has been extremely disappointing.

Bonnyson Macwan

Yusuf was really helpful whilst we was juggling our children! Gave us an option of deals and really knowledgable! Thank you! Good customer service

I have recently added another plan onto my account and Vicky was helpful again and set up another upgrade for myself and my wife.

Fantastic experience of switching providers and setting up a new phone. Vicky was brilliant and really patient. Highly recommend

Very nice experience,very professional
Maria

We visited the store in clacton with our advisor being Rebecca, excellent service, went through all our options and gave us an great shopping experience,thank you very much..

Very knowledgeable and helpful staff, and a pleasant expericence...would recommend

Great experience in shop today. Ryan was so easy to speak to, and he talked everything through with me. Everything was so easy to sort, and I left very happy with my upgrade. I’ll definitely visit again in future.

Went into the branch to discuss sim upgrades, as my partners bills were high, and spent time with staff member Wayne, who found offers that dropped the bill to a more manageable monthly price.

He gave us an informative, helpful, understanding, and professional service

Daniel was very helpful, knowledgeable and friendly. Quickly helped to upgrade my and my mums plans. Explained everything clearly. Would recommend him to anyone.

Rebecca had been a star getting not my sim and home broadband cheaper definitely worth 5 stars

I went the vodofone store Camberley, the store manger fix my eSIM activation process. She is jan . He is good service for customer
I am happy with service,

Amazing experience with Ibz, he helped me out with a new phone with everything i needed. He also helped me out doing the transfer.