My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, witho... See more
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Review summary
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Sabrina is absolutely amazing!!! Her service is unmatched after numerous calls to Vodafone I decided to try my luck and pop into store…. She managed to sort my problem and made it look so easy. I will... See more
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Thalia and Viv , were exceptional issue’with overseas phone resolved immediately to save my data charges a d the new Vodafone sim , got me back on board in UK Strongly recommend, good staff are t... See more
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I went to Vodafone on the weekend in Wembley and was served by a lovely gentleman Reeyan, who was smiley and happy to help. I had a few pricing queries on a phone contract and he helped me out and exp... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
139K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great experience in Stirling store.
Great experience in Stirling store.
Susie was a fantastic help to me, I’m not the best on tech.
She took her time with me, explained everything thoroughly.
A massive asset to Vodafone
6 August 2026
Unprompted review
Reply from Vodafone UK
Hey James,
Thanks for the lovely review and fantastic support for Susie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was served by a lady called Jade
I was served by a lady called Jade, she was absolutely amazing. She made everything effortless. She picked a phone that suited me, data plan that suited me, and then swapped everything from 1 phone to the other. She was brilliant. Many thanks
11 August 2026
Unprompted review
Reply from Vodafone UK
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodaphone staff excel in looking after customers.
Was in the Vodaphone shop in the Eden Centre High Wycombe today and was seen by Shimal, he resolved my phone issue very quickly and talked me through waht to do to use the fix.
After this he was looking at my Vodaphone contract and could see savings that I could make on my Broadband connection, we went through the paperwork, and now saving £7 a month on my contract, so left happy and my phone is smiling.
11 August 2026
Unprompted review
Reply from Vodafone UK
Hey William,
Thanks for the lovely review and fantastic support for Shimal.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience
Rebecca was amazing! Walking thru the whole process. Felt at ease. Great customer service.
11 August 2026
Unprompted review
Reply from Vodafone UK
Hey Debbie,
Thanks for the lovely review and fantastic support for Rebecca.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hayley the rep was a credit to the…
Hayley the rep was a credit to the company,she was competent and thorough in her dealings with us,excellent customer service.
11 August 2026
Unprompted review
Reply from Vodafone UK
Hey Peter,
Thanks for the lovely review and fantastic support for Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Becca was a legend
11 August 2026
Unprompted review
Reply from Vodafone UK
Hey Allun,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Becca.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Positive Support from David
David was extremely helpful in switching my phone to Vodafone and finding the most suitable contract. His communication was consistently positive and clear, making the whole process easy and stress‑free.
11 August 2026
Unprompted review
Reply from Vodafone UK
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
being punished for a medical crisis. Thanks Vodafone
I have been a loyal Vodafone customer for over fifteen years. I have been stuck in the hospital since June 2024 due to a medical emergency. Because I was unable to use my Pay As You Go phone, Vodafone disconnected my number for inactivity.Regular customer service and automated live chats are telling me the number is gone forever and they were extremely rude being hung up thrice in one day, live chat was also very unhelpful with very slow automated replies even though I’m talking to a “customer agent”. However, I know the number has not been reassigned yet and is sitting in Vodafone’s internal quarantine holding pool. It is incredibly cruel to be punished like this over a medical crisis. I need a high-level UK complaints manager or network engineer to step in, look at my account history, and do a manual "number grab" to restore my line. It is tied to all of my critical personal and medical accounts.
11 August 2026
Unprompted review
Reply from Vodafone UK
Hey,
Thank you for bringing this to our attention. I've read your message, and I'm truly sorry to hear about the circumstances you've been facing, especially given the medical emergency and the impact this situation has had on access to a number that is linked to your important personal and medical accounts. I completely understand how distressing and frustrating this must be after being a Vodafone customer for many years.
I sincerely apologize for the difficulties you have encountered with our service. I completely understand the significance of a seamless network experience, and I truly regret the inconvenience caused. Please be assured that this is not the level of service we aim to provide to our customers.
Given the nature of the issue and the need for a detailed review of the account and number status, I would recommend contacting our dedicated support team by calling 0333 304 0191 or by engaging with them through Live Chat here: http://vodafone.uk/2LCJiTm.
Thanks,
Vodafone Social Media Team
Friendly and excellent service
I was served by Tolis and he was so friendly, professional and proactive. He helped me find the airtime plan that perfectly suits my need. I will highly recommend Vodafone Oxford given the impeccable service I received.
11 August 2026
Unprompted review
Reply from Vodafone UK
Hey Ming,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fab experience
Fab experience, easy going but professional staff. Jay was amazing. Would recommend
11 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Jord,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Amazing staff leon and paddy so much…
Amazing staff leon and paddy so much fantastic customer service nothing too much trouble thank you
11 August 2026
Unprompted review
Reply from Vodafone UK
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly and helpful
Very friendly and helpful. Sorted my problem and gave a good solution. Trustworthy.
11 August 2026
Unprompted review
Reply from Vodafone UK
Hey Lin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience
Today I visited the Newport branch due to having several queries with my 2 phones. I saw Lottie who was so helpful, polite and professional. I cannotbtgank her enough for sorting my queries and I am very pleased that we have a Vodafone shop to go to for help. Long may it reign. And a big thank u.
10 August 2026
Unprompted review
Reply from Vodafone UK
Hey Emily,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lewis has helped brilliantly setting up…
Lewis has helped brilliantly setting up my banking app and getting me a new broadband contract .
11 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Magdah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Reply from Vodafone UK
Hey Claire,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and friendly
Dan was very knowledgeable, helpful and friendly. Sorted mine and my daughter’s accounts and broadband with no fuss and great explanations and options. Plus excellent chat about The Greatest Showman!
11 August 2026
Unprompted review
Reply from Vodafone UK
Hey Liz,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Anthony was a perfect example of what…
Anthony was a perfect example of what customer service is suposed to be. He helped my friend find the best phone for her needs and explained everything in detail.
He has a great bubbly personality and we were very happy with his service.
Thank you Anthony and we will be back soon!
6 August 2026
Unprompted review
Reply from Vodafone UK
Hey Mieke,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Were Dante Alighieri with us still i'm…
Were Dante Alighieri with us still i'm sure he would add a 10th circle of hell and call it Vodafone Wifi. Today i have been told by the Broadband team that the "Always Connected" dongle shouldnt be always connected as it creates a disturbance in the unknown forces of my router.
I'm not sure what purpose having a shiny new dongle lying in a draw now serves, but fingers crossed it stops my wifi failing, because nothing else has worked so far.
In my house facebook is the kids photo album and insta is coffee. Im sure the Voda trust pilot bot will pick up on these facts and actually send me an email adress or human who is actually solutions focused.
11 August 2026
Unprompted review
Reply from Vodafone UK
"Hey there,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please be aware that this is not the level of service we aim to provide to our customers. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team"
All the team absolutely fantastic and…
All the team absolutely fantastic and couldn’t have sorted everything without them. Super team and would absolutely recommend to anyone and everyone!
11 August 2026
Unprompted review
Reply from Vodafone UK
Hey Emma,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
River helpful and saved me money 👍
11 August 2026
Unprompted review
Reply from Vodafone UK
Hey Chelle,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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