I just reviewed on Google but I thought I would review here too. I had been having issues with my phone and SD card and couldn't seem to get them to work but a worker named Luke had a look at my devic... See more
Company replied
Location
Switch location1 Commercial Road, RG21 7LJ Bournemouth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic customer service. I was inquiring about the 5g internet. I was walked through how it works and what needed to be done regarding installation. What speed I should expect. Dara was brillia... See more
Company replied
Ashley was very personable and it was a pleasure having her help. She listened to what I wanted to achieve during my visit and she looked in to what was available and made my choice of new plan very... See more
Company replied
Visited Vodafone Basingstoke this afternoon to upgrade my partners mobile contract. We were greeted by Dara, pleasant introduction, meet and great. Quickly sitting down our queries were answered and... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Basingstoke
Written by the company
Contact info
1 Commercial Road, RG21 7LJ, Bournemouth, United Kingdom
5.0
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Peter for helping me find the…
Thank you Peter for helping me find the best SIM only option
22 July 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Aga,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
SD card trouble
I just reviewed on Google but I thought I would review here too. I had been having issues with my phone and SD card and couldn't seem to get them to work but a worker named Luke had a look at my device and I don't know what he did but he fixed the issue for me! Have had no further problems with my device since coming into this store!
14 July 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Luke
Luke, great service in store, explained it all very well.. one happy customer
11 July 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Amanda,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was listened to
Ashley was very personable and it was a pleasure having her help. She listened to what I wanted to achieve during my visit and she looked in to what was available and made my choice of new plan very clear and easy.
10 July 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey C,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Basingstoke
Hey Ivor,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic customer service
Fantastic customer service. I was inquiring about the 5g internet. I was walked through how it works and what needed to be done regarding installation. What speed I should expect. Dara was brilliant and even saved me money on my phone service as well.
4 July 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dara was very helpful indeed .
6 July 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey John,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in for a new sim
Came in for a new sim, was seen by Jane, she was very clear and I got a good deal
5 July 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Hannah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
James was super helpful today
James was super helpful today. There was quite a few issues that came up when trying to set up my new sim. James managed to overcome all of them.
4 July 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey York,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing help given by Lauren today what…
Amazing help given by Lauren today what a credit to your company.
2 July 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Mikaela,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Peter is amazing
Peter is amazing, his personal approach and knowledge is of a world class level and is a credit to Basingstoke branch and the Vodafone brand, we return to speak to him specifically whenever we deal with Vodafone
24 June 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Mark,
Thanks for the lovely review and fantastic support for Peter.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited on the 10th June with two…
I visited on the 10th June with two small issues l was experiencing and met by warm and friendly staff who although busy found time to greet me and advise me that someone would be with me within the next few minutes.
The branch manager came over for a chat and then introduced me to Ashley who would address my queries and this she was able to resolve within the next 15 minutes. From start to finish Ashley was very knowledgeable,professional and very infomative and when I left the store l was a very happy customer with a much better airtime plan and a reduced bill.
My thanks to Ashley in particular and also to her colleagues in that day who gave such good customer care.
10 June 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I spoke to Dara about a voicemail issue
I spoke to Dara about a voicemail issue and he was extremely helpful, efficient and patient. Nothing was too much trouble.
11 June 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Luke in basingstoke…
Visited Vodafone in Basingstoke and saw Luke. He helped with an upgrade and was fantastic throughout helped with any questions we had and was very professional throughout
11 June 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Katie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Basingstoke
Hey Therlisa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Good Experience at Vodafone Basingstoke
Very kind, helpful service from Lauren.
4 June 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Carolina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Peter for helping me find a…
Thank you Peter for helping me find a great SIM only upgrade
3 June 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Cristi,
Thanks for the lovely review and fantastic support for Peter.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mark at Vodafone Basingstoke was very…
Mark at Vodafone Basingstoke was very friendly and super helpful. Would visit again
2 June 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Benjamin,
Thanks for the lovely review and fantastic support for Mark.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ashley was really helpful today…
Ashley was really helpful today appreciate her advice
1 June 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Lynn,
Thanks for the lovely review and fantastic support for Ashley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Peter was exceptionally helpful helping…
Peter was exceptionally helpful helping to set up a new phone , he went above and beyond to ensure we understood what we had on the phone. Thank you Peter.
1 June 2026
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Alison,
Thanks for the lovely review and fantastic support for Peter.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.