My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, witho... See more
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Review summary
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Reviews shaping this summary
Sabrina is absolutely amazing!!! Her service is unmatched after numerous calls to Vodafone I decided to try my luck and pop into store…. She managed to sort my problem and made it look so easy. I will... See more
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Thalia and Viv , were exceptional issue’with overseas phone resolved immediately to save my data charges a d the new Vodafone sim , got me back on board in UK Strongly recommend, good staff are t... See more
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I went to Vodafone on the weekend in Wembley and was served by a lovely gentleman Reeyan, who was smiley and happy to help. I had a few pricing queries on a phone contract and he helped me out and exp... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
139K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Kieran the Sales Assistant was really…
Kieran the Sales Assistant was really helpful & friendly and gave me a great deal.
14 August 2026
Unprompted review
Reply from Vodafone UK
Hey Tracy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very pleasant adviser's professionally…
Very pleasant adviser's professionally dealt with. No issues and everything well explained
14 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gave me a good deal on the phone and…
Gave me a good deal on the phone and helped to set it up
14 August 2026
Unprompted review
Reply from Vodafone UK
Hey John,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
Absolutely terrible service
Absolutely terrible service — avoid Vodafone at all costs!
I had the broadband installed only 8 months ago. For the first 6 months it worked reasonably well, but since then it has become almost unusable. The Wi-Fi constantly drops, making it impossible to work from home properly, and even WhatsApp calls are so bad that conversations regularly become impossible.
I was told a technician would come out to investigate the problem. I had to book a day off work, only for the technician to never show up. When I contacted Vodafone afterwards, they simply told me they had checked everything remotely and that the line was fine on their side.
Their response was basically: the line works, and they only guarantee the connection through an Ethernet cable, not Wi-Fi. Seriously? Then what exactly am I paying for? Most people use their broadband through Wi-Fi, and I expect a service that actually works throughout my home.
To make matters worse, some of the staff I spoke to were reasonable and tried to help, but others were rude, dismissive and clearly had no interest in actually solving the problem.
They even offered me the option to pay more to upgrade to a supposedly more powerful package. I found that extremely insulting. Why should I pay extra when the service I am already paying for doesn’t work properly?
I don’t expect miracles, I simply expect to receive the service I am paying for.
Save yourself the frustration, wasted time and money. I would strongly recommend staying away from Vodafone broadband.
14 August 2026
Unprompted review
Reply from Vodafone UK
Hey, We’re sorry to hear about the issues with your internet installation. We understand how frustrating and inconvenient this must be, and we’re here to help.
To discuss this matter further, you can reach us by calling 191 from any Vodafone phone or 0333 304 0191 from any other number.
Alternatively, our Livechat team is available to assist you here: https://vodafone.uk/livechat.
If you’d like to raise this as an official complaint and have already spoken to the Broadband Teams without receiving the resolution you were seeking, you’re welcome to contact our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or vodafone.uk/3LXh2xl.
We truly appreciate your patience and hope to get this resolved for you as soon as possible.
Thanks again,
Vodafone Social Media Team
Amazing customer service Gup is really…
Amazing customer service Gup is really friendly and welcoming and the deals are amazing!
14 August 2026
Unprompted review
Reply from Vodafone UK
Hey Dijon,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Service from start to finish, excellent. New SIM contact sorted in minutes . Thank you.
13 August 2026
Unprompted review
Reply from Vodafone UK
Hey Alan,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, upgraded SIM without any issues. Very professional, friendly and easy to talk to. Thank you .
13 August 2026
Unprompted review
Reply from Vodafone UK
Hey Janice,
Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super Service
From the moment we entered the store until we left we were treat with respectful and friendly service.
The level of expertise and genuine desire to provide what we needed was amazing and gave us an immediate sense of confidence and trust in both Tom and Issac.
I really can't fault them in any way and my wife and I left the store totally satisfied with the experience. SUPER SERVICE!!
13 August 2026
Unprompted review
Reply from Vodafone UK
Hey Brian,
Thanks for the lovely review and fantastic support for Tom and Issac.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5 star for aaliah she was very good and…
5 star for aaliah she was very good and gave me good deal
14 August 2026
Unprompted review
Reply from Vodafone UK
Hey Samrat,
Thanks for the lovely review and fantastic support for Aaliah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience in store
Great experience in store. So helpful and nothing was too much trouble. Connor found me an excellent deal and gave lots of really good advice. Also cheaper than what was being offered online.
Similarly,Tony on the trade in visit made the experience equally easy and enjoyable which for a technophobe is saying a lot !! Would recommend you go to store and not buy online.
Thanks
14 August 2026
Unprompted review
Reply from Vodafone UK
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent service from aamir
Excellent service from aamir , thanks you for helping me out with my account issues .
14 August 2026
Unprompted review
Reply from Vodafone UK
Hey Laurence,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Free sim cards and data for Asylum…
Free sim cards and data for Asylum seekers how about 6 months half price Broadband for your actual loyal paying customers.🤷♂️🤦♂️
14 August 2026
Unprompted review
I’ve had a very positive experience…
I’ve had a very positive experience with Vodafone home broadband. The service has been reliable, the setup was straightforward, and overall I’ve been happy with what I’ve received.
However, I’ve recently read reports that Vodafone has been providing free SIM cards to people who are in the UK illegally. If this is accurate, I’m extremely disappointed and strongly disagree with this use of my money as a customer. It has unfortunately changed my view of the company, and I’m now considering terminating my contract.
It’s a real shame because, based purely on the broadband service I’ve received, I would have been happy to recommend Vodafone.
3 August 2026
Unprompted review
Reply from Vodafone UK
Hey Dave,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our home broadband team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Broadly Positive
I was very happy with the service while I was using it and made good use of Vodafone Rewards. However, when I decided to leave and move to another provider, they made the process unnecessarily difficult. They also continued charging me for a couple of months after I had left.
14 August 2026
Unprompted review
Reply from Vodafone UK
Hi Jake, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
Bt installed a new telegraph pole…
Bt installed a new telegraph pole outside my house 7 days ago and since all 10 houses connected to pole have no broadband. Contacted Vodaphone who tested line and stated there is no problem. Well there is s PROBLEM. NO BROADBAND. ACCOUNT 7093363662
7 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
I am sorry to hear that you have been experiencing issues with your broadband, I appreciate how frustrating this can be and this wasn’t a problem you experienced previously. Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
I went into the Llanelli shop and was…
I went into the Llanelli shop and was served straight away by joey &aaronn. They helped me fix my issues I had with my data and photos. They were great and did not rush me even though it was the end of the day. They r a credit to your company x
12 August 2026
Unprompted review
Reply from Vodafone UK
Hi Leanne, thank you so much for your wonderful review and the amazing support you’ve shown for Joey & Aaronn, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Avoid Vodafone like the plaque.
Imagine it was technically impossible for me to continue with Vodafone at the excessive out of contract charges they were making.
So I gave 1 months notice which expired on July 14th. Vodafone very cleverly say do not cancel your DD as you might be due a refund. So I didn't cancel.
My payments have always been paid in full on time, there have never been any arrears.
Yesterday August 14. Vodafone took £39.12 out of my account!
They stopped providing any service on July 14th. and were paid in full up to that date.
How can any Company justify this?
Your offer of help is no good to me.
I ( like many others ) do not do social media.
Put a link up with an internet address and I will take up your offer of help. If you do not I shall be making a formal complaint to your Head Office in Newbury.
I simply cannot afford Vodafone which is why I am leaving but for you to drain every last penny from me because I have the temerity to leave is quite simply extremely unfair and possibly unlawful business practice.
After some years with Vodafone my contract expired. The price was immediately jacked up. Not once or twice but 3 times. Was unable to upgrade to fibre as another occupant already had Open Reach terminal. So had to give notice. Vodafone increased monthly amount from £29 to £39.
14 August 2026
Unprompted review
Reply from Vodafone UK
Hey Gary,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
I visited the store on 11/08/2026…
I visited the store on 11/08/2026 around 10.15 to resolve an issue with the sound on my iPad, which I purchased from Vodafone a few months ago. Despite arriving before three other customers, we were kept waiting for over 30 minutes while staff served those who came after us.
We were prioritised behind people who arrived later, even though we were there first with a product fault issue. No apology or explanation was given for the wait. I decided to walk out of the store and told them how unhappy I was.
We came to get a known fault resolved and instead received poor customer service and unfair queue handling. Very disappointed — I expect much better from a major provider.
I do not recommend coming to this store as the service is disappointing.
11 August 2026
Unprompted review
Reply from Vodafone UK
Hello Sam,
I'm really sorry to hear about the issues with your connection and that our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
This company are just rip off…
This company are just rip off merchants, aviod using them at all costs.
1 July 2026
Unprompted review
Reply from Vodafone UK
Hey Nigel,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
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