Massive shout ot to Elliott and Lana in your Worthing branch. Two employees who went way beyond the extra mile to ensure I could get my broadband up and running today. Despite not having what I neede... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Visited the Plymouth Vodafone store today, to have a new connection sorted after relocating... We have had some issues with another office in Exeter, when we originally joined Vodafone, but I cannot... See more
Company replied
I visited Vodafone in Buchanan St Glasgow after visiting local shops in my area, to find an answer to my phone problem of viruses and ads popping up EVERYWHERE. Local shops quoted £35/45 to "fix i... See more
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The professional advice, quick service and friendly helpful staff is why I dont renew my contracts over the phone. You get the one to one service and dont feel silly asking questions. You can actually... See more
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Company details
- Mobile Network Operator
- also in
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
145K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Vodafone UK
Hey Christine,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Had help from Aiyaz
Had help from Aiyaz. So competent and efficient! Resolved numerous issues efficiently and effectively. Great customer service! Thank you.
15 October 2026
Unprompted review
Reply from Vodafone UK
Hey Farris,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
James was really helpful today with…
James was really helpful today with fixing up my phone for me would recommend again for anything
15 October 2026
Unprompted review
Reply from Vodafone UK
Hey Rose,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey John,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Came into the as I had lots of viruses…
Came into the as I had lots of viruses and pop ups on my phone. Nathan was brilliant he assisted with everything and helped lower my bill. Please keep him around and wage rise.
15 October 2026
Unprompted review
Reply from Vodafone UK
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you to Courtney at Vodafone
I went in for a new phone, Courtney answered all my questions, offered up better deals and options. She also suggested updating my home broadband with the relevant information for me to make an informed decision. I now have a new phone on a more suitable contract. It was easy and a pleasure. Thank you.
15 October 2026
Unprompted review
Reply from Vodafone UK
Hey Ryan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Joey was great
Joey was great, she fixed my issue with my online account
15 October 2026
Unprompted review
Reply from Vodafone UK
Hey there,
Thanks for the lovely review and fantastic support for Joey.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The worker that helped us was…Martin
The worker that helped us was absolutely fantastic in helping especially since I’m not the best at technology and he helped walk through me through all the options would 100% recommend
15 October 2026
Unprompted review
Reply from Vodafone UK
Hey Faith,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Met Manoj on oct15th and he is such a…
Met Manoj on oct15th and he is such a nice guy and did me a big favor.
15 October 2026
Unprompted review
Reply from Vodafone UK
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolute awful company
Absolute awful company, have spent months receiving bills for money we DO NOT owe every time we try to speak to someone they hang up the phone on us. Awful customer service they have been absolutely no help. Not only this but we have been paying for a phone for years that we do not even own!! and they have known this the entire time. They lie and say they have sorted things when they never have so clearly have issues with communication throughout their team. Horrendous company and I will never use their services again, neither should anyone else.
15 October 2026
Unprompted review
Reply from Vodafone UK
Hey Ella,
Thank you for taking the time to share your experience. We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm or use webchat through this link: vodafone.uk/2LCJiTm. Alternately you can contact our social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK
Hey Rahul,
Thanks for the lovely review and fantastic support for Anil.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Venkat helped with my paygo SIM card
Venkat helped with my paygo SIM card , great service .
15 October 2026
Unprompted review
Reply from Vodafone UK
Hey,
Thanks for the lovely review and fantastic support for Venkat.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jan the manager was very helpful in…
Jan the manager was very helpful in getting our phones back on line for us.
15 October 2026
Unprompted review
Reply from Vodafone UK
Hey Janet,
Thanks for the lovely review and fantastic support for Jan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Staff are Absolutely Awesome
The Staff are Absolutely Awesome, my problem was solved and so efficiently,
I’m happy this shop is in my area,
12 October 2026
Unprompted review
Reply from Vodafone UK
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dont know how got 4.7 they treated me…
Dont know how got 4.7 they treated me bad caused me ense stress daniel has caused this from the customer realtions team doesnt get back to me targeted me when i had a problem and outage i was given compensation and then daneil blocked my account if there is a problem then shudnt of done it so please avoid this company
10 July 2026
Unprompted review
Reply from Vodafone UK
Hey Billy,
Thank you for taking the time to share your experience with the service. It’s not the experience we wish to create for any of our customers.
You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm or use webchat through this link: https://www.vodafone.co.uk/paymcd. Alternately you can contact our Social media team via Facebook at http://vodafone.uk/3lCYUxW or on Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Huntingdon branch
Visited Huntingdon branch today, the atmosphere wasn’t great to start with as lots of customers had been waiting for sometime due to staff shortage however we had a positive experience with Oliver. He was very helpful and resolved our issues despite technical issues with Vodafone’s own computers. They need to update the computers to speed customers up as we spent 2 hours in store today so not a quick process. Would recommend going to see Oliver.
14 October 2026
Unprompted review
Reply from Vodafone UK
Hey,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey Mrs Rafferty,
Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Moved from sky full fibre 500 speed…
Moved from sky full fibre 500 speed yesterday, to Vodaphone full fibre 910 speed, we always had on speed tests for Sky above 500 typically 540. When we tested the speed on six web site speed tests of our new Vodaphone 910 full fibre including Vodaphone's own speed test we got 441 speed. I complained and was told it was nearly in their own contract which was 455. How can you order 910 speed and told they only need to meet 455. Eight people in the village have full fibre 910 with EE, BT and Sky, all have above 910. I explained Open Reach have accidentaly put a limit of 400 and that is why we have 441, I was a consultant IT to CNN television a few years back now and understand this technology but they will not listen. Here is an example : I visit my butcher and ask for 9kg of steak, he charges me for 9kg but only gives me 4kg, i complain and he says, it is in my terms and conditions i can charge you for 9kg but only need to give you 4kg. Finally it seems that i need to look elsewhere, nowhere does it say on Vodaphone web site, we provide 910 full fibre but only need to give you 455 exactly half of what you are expecting. Disgusting service and will not listen regardless of whoever you talk to.
13 October 2026
Unprompted review
Reply from Vodafone UK
Hey Nigel,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
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