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Vodafone UK Reviews 

138,740
•
TrustScore 4.5 out of 5

4.7

Mobile Network Operator•381 Locations
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Review summary

Created with AI, based on recent reviews

Considering 42,863 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff members for providing great support during phone upgrades, contract renewals, and device setups. Reviewers note that store advisors consistently take their time to carefully explain available options and efficiently resolve technical problems with a very friendly attitude. However, some people mentioned frustrations when trying to reach human support through automated phone systems and online chat services. Many consumers also reported occasional challenges regarding unexpected billing notices, contract adjustments, and local network reliability issues that negatively affected their daily connectivity.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and willingness... See more

Service

People report positive experiences with service, often highlighting helpful staff and great deals in store.... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives were incredibly... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful, knowledgeable,... See more

Product

Consumers find product to be positive, regularly securing great deals on new devices and upgrading their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, witho... See more

Company replied

Rated 5 out of 5 stars

Sabrina is absolutely amazing!!! Her service is unmatched after numerous calls to Vodafone I decided to try my luck and pop into store…. She managed to sort my problem and made it look so easy. I will... See more

Company replied

Rated 5 out of 5 stars

Thalia and Viv , were exceptional issue’with overseas phone resolved immediately to save my data charges a d the new Vodafone sim , got me back on board in UK Strongly recommend, good staff are t... See more

Company replied

Rated 5 out of 5 stars

I went to Vodafone on the weekend in Wembley and was served by a lovely gentleman Reeyan, who was smiley and happy to help. I had a few pricing queries on a phone contract and he helped me out and exp... See more

Company replied

Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

139K reviews

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Asks customers to review

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4.7

All reviews

(138,740)

40,969 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Super service in store byblee and jack

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Mustafa,

Thanks for the lovely review and fantastic support for Blee and Jack
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

great customer service from Aashiq!

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hi Olivia, thank you so much for your wonderful review and the amazing support you’ve shown for Aashiq, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

I would like to mention Vodafone

I would like to mention Vodafone, Eltham store. Demi, the Assistant Manager, who was absolutely amazing. Nothing was ever too much trouble for her, and she went above and beyond to help me with everything I needed.

We actually visited the store twice, and on both occasions Demi was incredibly helpful, friendly and professional. Her customer service was outstanding, and she made us feel genuinely valued.

A huge thank you to Demi for all her help — she is a real credit to the store!

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Paul,

Thanks for the lovely review and fantastic support for Demi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very experienced and professional

Very experienced and professional

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Ian,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service very helpful and…

Brilliant service very helpful and friendly

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

"Hey Lisanne,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Very good service & even good service thou very busy…

Very good service & even thou very busy we were looked after all the time& multitasking was great from this member of staff who’s name is Zafal.

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Pat,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Understanding staff member

Understanding staff member. Helped me practically and emotionally. Really great service

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hi Sam, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Oliver in Peterborough was really…

Oliver in Peterborough was really helpful

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

"Hey Anil,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Iftab was helpful and he got a good…

Iftab was helpful and he got a good costumer service skills and very professional and very polite. Iftab keep the good work you are amazing person.

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryoush was great at sorting a complex…

Daryoush was great at sorting a complex problem with setting up a business account

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Vincent,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taz was brilliant and really helpful

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Paul,

Thanks for the lovely review and fantastic support for Taz.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I met Sam and Ramz today

I met Sam and Ramz today, and they were both really helpful, especially Sam. He went above and beyond to help me switch my SIM over to Vodafone and made the whole process easy and stress-free. It was a great experience, and Sam was friendly, patient, knowledgeable and very professional. He has excellent customer service skills. Thank you, Sam and Ramz! Highly recommended. ⭐⭐⭐⭐⭐

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Ifueko,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chester ,was brilliant really helped us…

Chester ,was brilliant really helped us at vodafone in yeovil , cant praise him enough .

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

"Hey Sharon,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Brad

Brad

Brilliant service. Very helpful and kind and explained things well to me when I struggled to understand things.

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Grace,

Thanks for the lovely review and fantastic support for Brad.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly & knowledgeable service from…

Friendly & knowledgeable service from simon

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Chantelle,

Thanks for the lovely review and fantastic support for Simon.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from ryhan helped me with…

Great service from ryhan helped me with my Vodafone app !

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hi Ionelia, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

David

David, the Store Manager in Ballymena was great. He explained everything so thoroughly and delivered amazing customer service.

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Razvan,

Thanks for the lovely review and fantastic support for David.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

What makes a difference?

What makes a difference is a happy face by Hayley who explains every details patiently.
Well done and thank you.

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Efficient

Qit was a very good experience. Most efficient service.

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Heather,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I visited the Hinckley branch and was…

I visited the Hinckley branch and was happy with the immense amount of help provided by Zee who was very knowledgeable and helpful.

12 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Mrs Dawes,

Thanks for the lovely review and fantastic support for Zee.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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