My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, witho... See more
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Review summary
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Sabrina is absolutely amazing!!! Her service is unmatched after numerous calls to Vodafone I decided to try my luck and pop into store…. She managed to sort my problem and made it look so easy. I will... See more
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Thalia and Viv , were exceptional issue’with overseas phone resolved immediately to save my data charges a d the new Vodafone sim , got me back on board in UK Strongly recommend, good staff are t... See more
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I went to Vodafone on the weekend in Wembley and was served by a lovely gentleman Reeyan, who was smiley and happy to help. I had a few pricing queries on a phone contract and he helped me out and exp... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
139K reviews
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This company invites their customers to review, whether positive or negative
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Reply from Vodafone UK
Hey Billy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Delighted with my new device plan and …
Delighted with my new device plan and airtime contract. Olly in the Newmarket store was really helpful and made the process very smooth.
Thanks !
9 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Steve,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Thanks Adam
Adam went the extra mile to make my phone collection a smooth process, greatly appreciated
12 August 2026
Unprompted review
Reply from Vodafone UK
Hey Inea,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Handing out sims.
Just cancelled my Vodafone sim only after watching GB news and finding out they’ve handed out thousands of sims to illegal immigrants. I’m on a low income and still have to pay for my sim everyday so I don’t agree with what Vodafone are currently doing. I’m now with giff gaff and my new sim is actually cheaper a month with the same deal and I get to keep my number.
12 August 2026
Unprompted review
Reply from Vodafone UK
Hey Emily,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Waqar helped both me and my partner…
Waqar helped both me and my partner with two separate matters, and he was amazing! Very helpful and super patient with us. Thanks so much
12 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Martine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
The lady name Jan was very good she…
The lady name Jan was very good she explain everything to me.
12 August 2026
Unprompted review
Reply from Vodafone UK
Hey Surrey,
Thanks for the lovely review and fantastic support for Jan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Huge shoutout to Thomas
Huge shoutout to Thomas for making what usually feels like a headache so effortless! I hate setting up mobile plans because it often comes with hidden fees or confusion, but Thomas was completely transparent and helped me find the most cost-effective option for my budget. Top-tier support and genuinely caring service. 10/10 experience!
12 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
I am very satisfied with the services
I am very satisfied with the services I received from the employee Sam. Very friendly staff. 🙂
12 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jemma at Vodafone in Newbury was great…
Jemma at Vodafone in Newbury was great and really helped me with my phone setup and was very knowledgeable! Great customer service- will go to her again if need any more help with my phone and contract. Thanks Jemma
12 August 2026
Unprompted review
Reply from Vodafone UK
Hey josh,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jemma at Vodafone Newbury store was…
Jemma at Vodafone Newbury store was extremely helpful in helping me understand settings on my phone and helping to keep my controls safe! Thanks Jemma you are a star! Great service!
12 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolute Scam
Honestly, Vodafone doesn’t even deserve 1 star.
This has been an absolute joke from start to finish. I’m paying £29 a month for a 900 Mbps broadband package, yet I’m getting around 250 Mbps — nowhere near what I’m paying for.
I’ve called Vodafone multiple times, had numerous tests carried out and even had an engineer sent to my property. The engineer himself tested the Wi-Fi in my home, yet Vodafone still have the nerve to tell me there’s supposedly “no Wi-Fi issue.”
So let me get this straight: I’m paying for 900 Mbps, receiving around 250 Mbps, your own engineer has tested it, and you still claim there’s no problem?
What exactly am I paying £29 a month for?
This is beyond frustrating. You pay for a premium broadband package and then have to waste your time repeatedly contacting customer service just to be told there’s nothing wrong, while the actual service clearly isn’t delivering what you’re paying for.
Vodafone needs to stop making excuses and start taking responsibility. If you can’t provide the service customers are paying for, don’t sell it in the first place.
Absolutely shocking experience. I would strongly advise anyone considering Vodafone broadband to think twice.
12 August 2026
Unprompted review
Reply from Vodafone UK
Hey Kinza,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how disappointing this must be, particularly after multiple contacts with our support teams and an engineer visit.
We appreciate your concerns regarding the speeds you are receiving and recognise the frustration caused when the service does not meet your expectations. We would like the opportunity to review this further and ensure that all testing and findings have been fully explained.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Excellent experience at Vodafone
No wait, was given all options of updates or without. Waked off with much cheaper deal. Very knowledgeable and friendly staff
12 August 2026
Unprompted review
Reply from Vodafone UK
Hey Bella,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by chan upgraded phone and moved…
Served by chan upgraded phone and moved stuff over very happy
12 August 2026
Unprompted review
Reply from Vodafone UK
Hey Tina,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you for everything you did today
12 August 2026
Unprompted review
Reply from Vodafone UK
Hey Gwawr,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tabitha did a fantastic job
Tabitha did a fantastic job
Thank you
Richard B
12 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Richard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Georje have a great service
Georje have a great service! & was very knowledgeable of deal.
Am very happy with his attitude to me, the customer!
12 August 2026
Unprompted review
Reply from Vodafone UK
Hey Dino,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly
Friendly, helpful, professional, money saving - Kevin and Finley 23/7 and 11/8 and 12/8
23 July 2026
Unprompted review
Reply from Vodafone UK
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful and brilliant customer…
Very helpful and brilliant customer service well done sam
12 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Danni,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Reply from Vodafone UK
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kasim was helpful and got my sim sorted
12 August 2026
Unprompted review
Reply from Vodafone UK
Hey Ajmal,
Thanks for the lovely review and fantastic support for Kasim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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