The AA Smart Care Reviews 17,355

The mechanic (Kev) was great with the service I received, would recommend the mechanic to everyone. But the actual smart care office where shocking I tried to rebook the same mechanic to do few other things that needed doing but couldn’t access online, when I phoned was told I couldn’t book over the phone, the women seemed more interested in ending the conversation rather than help with what I needed. Then they told me I hadn’t paid when had and had the invoice was hounded with 20/30 emails daily saying I needed to pay I phoned up and all of a sudden they told me the account was settled that morning, the following day I again received 20 odd emails, spoke to somebody else who was rude and unprofessional, on a whole if you can cope with the rude unprofessional office, then book because the mechanic was really good

A1 service!

It took two visits as the mechanics had been given the wrong parts.
Second visit was efficient and satisfactory.

I should've booked straight at the garage for my car's MOT and service. I didn't felt that I had any help from this third party service, won't give any updates, they're uncontactable.

Failed to advise garage of MOT request and advised to drop car off one hour before the garage opened for business. When missed mot was realised your operator applied for the error and agreed that the MOT should have been booked as the half price MOT offer has been applied. He apologised and whilst holding my call arranged with the garage to book vehicle for MOT the following day. Messages and emails confirmed the booking (although shown as diagnostics and as follow up work specified by the garage). Upon attending the following day the garage informed me that you had cancelled the booking and they didn't know what was going on.

They found me a place to take my car for the mot close to were I was working as I work all over the place and because it was through AA I trusted it 100% so you actually gave me piece of mind

Booked for 8th June heard nothing by 12.30 even though emails and texts were still coming the before saying what to expect having rajen s day off work this has to then be rescheduled fir the next day at my work address the engineer turned up that time and was pleasant knew nothing of the fiasco either no show day before

Incorrectly diagnosed fault. Second opinion found to be a completely separate issue and the original diagnosis was not the problem, Parts had been purchased at great cost and having to be returned to suppliers with the vehicle now off the road for an extended period whilst new parts are arranged

Helpful, timely and reliable garage, even though there was an hiccup with initial AA Mobile Mechanic cancellation and not communicated. Eventually, it was resolved and apologies accepted, and the required service delivered.

Very good customer service

My car was held at the garage because AA took so long to come back to me with the quote for the windscreen washers to be fixed. I couldn’t approve by phone it had to be done online.
I had to chase twice. Both times I was told someone was dealing with it. They weren’t.
Definitely wouldn’t use them again.

Very dissapointed with the customer experience when using AA smart care. The primary reason for me using the service and booking through them was price. I was quoted £163 for interim service and MOT. As this was a good price I booked through them despite the only garages available being quite a distance away. But when it came to paying I was charged £195 not making the extra effort worth it and also above the quote with no explination to why. When I emailed AA smart care team for an explanation or response I got nothing in reply. Very poor customer service. Would not reccomend.

Major service and inspection booked. Prompt attendance. Did what was expected. Completely hassle free. (Ben) Very courteous and knowledgeable, explaining the vehicles condition, and what if anything to expect cropping up in the future. Given a clean report, and reasonably priced.

The booking part was good. However, once a car was collected, I had no communication until I called the garage who informed me at 4:30 that I had to speak to the AA. The AA then informed me that there was an issue with the MOT and that the garage would not return the vehicle to me. I would have to collect it myself. Whilst the garage themselves are trying to be helpful, the communication with the AA was very poor if I had not rung to find out what was going on I would’ve just been left in the lurch. I was told I could collect the car and there will be a disclaimer in the car for me to sign. There was not. I also paid for some work investigating the problem with the ventilation system, but I’ve heard nothing. I would like a refund for that part of the payment that I made.

Car was picked up promptly and dropped off afterwards. Very polite guys, I would recommend them.

Service was booked for 4 June but nobody turned up to collect my car, nobody got in touch to explain and the garage wasn’t answering the phone. Called the AA who got in touch with garage and rebooked for the following day as the garage didn’t have a mechanic on the planned day.
I dropped the car at the garage next morning but it was 20 minutes late opening, so I was late for an appointment. I had to call the garage repeatedly for updates, they didn’t call me once. Eventually they said car was ready and they would bring it back to me but it took another 3 phone calls and 3 and a half hours before it was returned, with no explanation for the delay.

AA appointments initially delayed until next day, but mechanics attended next day and performed the job promptly at home, and was easy and helpful.

Excellent service - great price - quick turn around

I really appreciated the personal friendly and efficient service at Viktor's garage and will definitely be using them in the future