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RAC Mobile Mechanics Reviews 

37,604
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 21,411 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly mechanics for arriving precisely on time, working efficiently, and explaining every single step of the repair process clearly. Customers also widely appreciate the simple online booking platform and the incredible convenience of having vehicle maintenance performed right at home without visiting a traditional garage. However, some customers also noted that difficulties reaching customer support representatives or receiving timely email responses caused significant frustration. A small group of consumers similarly experienced unexpected scheduling delays, long wait times on the phone, and issues regarding confirmed appointment slots.

What people talk about most

Service

Consumers find service to be positive, highlighting the convenience, speed, and professionalism of the mobile... See more

Staff

Reviewers mention positive feedback about staff, highlighting that mechanics are consistently polite,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting speedy bookings, great... See more

Booking process

Clients share positive opinions on the booking process, highlighting how smooth, speedy, and easy it is to... See more

Product

Customers had ambiguous experiences with product performance and maintenance services. Some reviewers pointed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mechanic went out of his way to ensure I had the product ordered after a mix up. Also made sure the job was completed to a high standard on the booking day. Booking process was a bit challenging... See more

Rated 5 out of 5 stars

RAC patrolman, Gary ID; 1787 who attended our breakdown on 5/8/26 was fantastic. He was professional, explained clearly what he was doing and tried his utmost to resolve the problem. He even followed... See more

Company replied

Rated 5 out of 5 stars

Good communication process from booking to attendance. Bill Garrick was polite, knowledgeable, efficient, helpful and completed a full service in a timely manner. I will be using RAC to book brake pad... See more

Rated 5 out of 5 stars

The mechanic arrived when he said he would, he was polite, helpful and rather cheerful, the job was completed swiftly with no complications. I am incredibly happy with the job and I would definitely r... See more


Company details

  1. Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

38K reviews

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4.8

All reviews

(37,604)

20,472 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cant be repeated

Having used RAC twice before I had no issues calling them again, so doing a emergency stop a I managed to burst a brake flexible pipe. Called RAC will be there Wednesday first thing, arrived ok removed osf wheel said you need a new pipe and would order one and return £99 pounds thank you very much. Not hearing from them i phoned them and started to get pushed from pillar to post, wrong dept wrong number wrong this wrong that, eventually weve got the part but the technical depot had pulled the job, no reason no excuse no more contact. 77 year old in poor health and they don`t care. BE WARNED

5 August 2026
Unprompted review
Rated 4 out of 5 stars

serviced by professional young man

Very pleasant young man turned up on time to perform at home service, efficient and polite at all times, happy to have received Service, however 4 stars as report doesn't specify part specifications for oil, filters etc.. also paid for what I expected to be air-con recharge only to receive pollen spray.

3 August 2026
Rated 5 out of 5 stars

Excellent customer service and pricing.

Hamish arrived at the time stated, very friendly and knowledgeable about what was wrong with my car. Very happy with the service given and would definitely use RAC Mobile Mechanics again. Very convenient as all done at home on the driveway.

4 August 2026
Rated 5 out of 5 stars

Happy

Both the guys were pleasant.
And got on with there work, and answered anything I was concerned about.
Very happy with the work which was completed.

10 August 2026
Rated 5 out of 5 stars

Excellent service

The mechanic was excellent. He kept me informed about his ETA. He was efficient and fixed the problem. He was professional, polite and friendly. The charge was very reasonable.

11 August 2026
Rated 5 out of 5 stars

Excellent service from Alex – RAC Mobile Mechanic (8567)

Alex attended my campervan this morning to fit a replacement battery, and I couldn’t have been more pleased with the service. He arrived earlier than expected, which was greatly appreciated, and carried out the job quickly and efficiently.

He was knowledgeable, friendly and communicated really well throughout, explaining what he was doing and answering my questions clearly. He also took the time to give me some useful advice and guidance about other things that may need attention. In particular, he noticed that the service light had come on on the dashboard and pointed out that the injector pipes looked quite rusted while he was changing the battery. It was really helpful that he spotted these things and brought them to my attention.

Overall, Alex was extremely helpful and professional, and the whole experience was very positive from start to finish. He is a credit to RAC and I would have no hesitation recommending his service.
Thank you, Alex (8567), for a great job and excellent customer service!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication about how and…

Excellent communication about how and when the issue would be sorted;
Friendly, competent RAC mechanic, Darren 5206, who completed job in short time, and explained guarantee for part, and how to follow up should there be any issues.

11 August 2026
Rated 5 out of 5 stars

Easy and convenient way to have a car service

The two mechanics that came to service my car ,Michael and another . Number 5379 were very polite and talked me through what they were doing. They left no mess on my driveway and did a good job . My car was taken for a trial run when they had finished .The service was easy to book with many extras I could have booked at the same time . Mine came with a free air con refresher and check . I would recommend this quick and easy way to service your car.

11 August 2026
Rated 5 out of 5 stars

Impressed !

I am truly impressed with the service. Having the convenience of in-home service is a significant improvement. I will certainly be scheduling another appointment.

11 August 2026
Rated 5 out of 5 stars

Every step was great

Every step was great, didn’t expect a mobile brake change but here we are. The people on the phone were helpful, Chris (the mechanic) kept us in the loop of when he would arrive, brakes were fitted and the area was kept tidy when working. Can’t fault it and will use the service again.

11 August 2026

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