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RAC Mobile Mechanics Reviews 28,359

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their professionalism, friendliness, and efficiency. Many people appreciate the mechanics' ability to quickly diagnose and resolve issues, often going above and beyond expectations. The convenience of having work done at their location is frequently mentioned as a significant benefit, along with clear communication and timely updates throughout the process. However, some customers also noted issues with the pricing and product, with a few expressing dissatisfaction with unexpected charges or feeling that the work performed was not fully completed as promised. There were also isolated instances where appointments were cancelled last minute or mechanics lacked the appropriate tools, leading to inconvenience and frustration for some.

What people talk about most

Service

Customers generally report positive experiences with the service. Many reviewers praise the convenience of... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the mechanics for being... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the helpfulness and... See more

Price

Users describe ambiguous interactions with price. Many customers found the pricing to be reasonable, with... See more

Product

Clients share ambiguous opinions on product. Some customers report positive experiences, such as a new... See more

Based on these reviews

Rated 5 out of 5 stars

I broke down on my way to work and an RAC Patrol came out to rescue me, quickly diagnosing a failed alternator before towing me safely to my work car park and arranging a hire car to keep me mobile.... See more

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Rated 5 out of 5 stars

The mechanic did exactly as described insofar as only doing the work that was necessary. I had previously been to a main dealer who claimed that both the brake discs and pads needed replacing together... See more

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Rated 5 out of 5 stars

Ray was amazing. We booked diagnostic as the car wouldn’t start, which we were able to book for the next day. Ray proactively sent a message about his expected time of arrival, was prepared so when th... See more

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Rated 5 out of 5 stars

Arrived punctually knew exactly what the job was that needed doing. Completed the work in a timely manner and left the area clean removed all their own rubbish. The mechanic was polite not only to me... See more

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Rated 5 out of 5 stars

I live in a town centre and booked to have a mobile full service on the local church car park. On the day I was kept informed right from the start, I knew what number I was on the mechanics list and t... See more

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Rated 5 out of 5 stars

Excellent service from start to finish. Easy to book online at a convenient date and time for me. I was called the day before with an approximate appointment time. Craig called to let me know he was o... See more

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Rated 5 out of 5 stars

RAC offer such a great mobile mecanic service....friendly kind...considerate ....as a nervous lady ....I felt save and reassured by Jack. ID 8477 . Id recommemd to anyone ....new battery in no time...... See more

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Rated 5 out of 5 stars

Texted and called ahead to let me know when he was arriving. Professional, friendly, courteous throughout. Did an excellent job, keeping me informed throughout. Left everything clean and tidy.

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Rated 5 out of 5 stars

I've never used the RAC Mobile Mechanics before, but I was very impressed, with not only the quote, but the communication from the get go. I received a call the day B4 from the actual mechanic to advi... See more

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Rated 5 out of 5 stars

very prompt after my initial phone call and nothjng was to much trouble for him. He could not replace my battery but called head office and arranged for on eto be delivered the next day it arrived as... See more

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Rated 5 out of 5 stars

Liam came to repair my car on Friday 13th March 2026, His manner was brilliant, helpful Informative and hard working in the sunshine and rain repairing my Brakes and fitting a new alternator, his ad... See more

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Rated 5 out of 5 stars

Zak Hunter was incredibly helpful with my service! I felt like he went above and beyond when I mentioned another issue I had with my car (loose exhaust pipe) and he was able to sort it out for me on t... See more

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Rated 5 out of 5 stars

Had to have a new starter motor fitted, Magic (id:8577) arrived at the time he said, very polite, very friendly and helpful, it was a struggle but he persisted and fitted a new one, outstanding custom... See more

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Rated 5 out of 5 stars

James Castella-Bullen call sign 5436 James is a credit to the company. Rang me the night before to confirm a rough time then on the morning he rang to tell me he was on his way and an accurate time... See more

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Rated 5 out of 5 stars

I am sorry, but have forgotten the service engineer 's name. I do not have a badge number or report- I simply renewed the battery, and received a confirmation email for this payment, but cannot recal... See more

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Rated 5 out of 5 stars

The mechanic 8309 made a quick check to make sure he was fixing the wright part, and then fixed it ,test drove the car and double check again to make sure there were no other problems .....great servi... See more

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Rated 5 out of 5 stars

Excellent service given.Mechanic was very polite and explained thoroughly of what he was doing. Gave very good advice .Fully recommended and I will use RAC home repair service from now on.

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Rated 5 out of 5 stars

Karl swain came to asses some work previously carried out and found a leak. His honest aproach was so refreshing. Not only only did he come to asses the work he also was happy to drive to either addr... See more

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Rated 5 out of 5 stars

RAC great yet again. Can't fault anything. Both guys who helped over the 2 days to fix my car brilliant. Sam fitted new battery. Can't remember the guy yesterday but couldn't have asked for better... See more

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Rated 1 out of 5 stars

First time using this service. Arranged for my daughters car to be serviced over a month ago. Arranged to be at home etc texts throughout the week saying service due on Friday. Id get an ETA Thursday... See more

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Rated 5 out of 5 stars

All exactly as I would have hoped. Really good communication in terms of letting me know when my appt was. Dave, the mechanic, rang the night before to give me an eta, and text on the day when he was... See more

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Rated 5 out of 5 stars

1st time of using this at at home service i would recommend to other people Very professional job carried out by James explained every thing before hand and at finish 👏

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Rated 1 out of 5 stars

I don't have a problem with the fact that the mechanic didn't have the appropriate tools to finish the job; I do object to the mechanic replacing the engine cover at the same time as leaving the diffi... See more

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Rated 5 out of 5 stars

Easy to book online for therepair. The mechanic arrived on schedule, and completed the battery testing, replacement and recoding very quickly. Niall also gave advice on a minor issue he identified whe... See more

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Rated 2 out of 5 stars

The mechanic took the wiper fluid pipe off when fixing the fault and hasn’t reconnected it. While driving today the engine light came back on! Not convinced the car has been repaired.

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Rated 5 out of 5 stars

Dave and his work mate did a really nice professional job turned up on time and were very nice people to deal with a credit to RAC many thanks

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Rated 5 out of 5 stars

Brilliant to have them come to me. Clear explanation and helpful advice on all aspects of the car and its maintenance needs. Friendly and not at all condescending when answering questions.

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Rated 5 out of 5 stars

Friendly technician who explained everything in detail. Felt very reassured that I chose the correct company to Complete the work. Good price, good service , will Use again.

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Rated 1 out of 5 stars

I had a RAC breakdown service come out on the 28th December and diagnosed a throttle problem with a link sent to their mobile mechanics to be replaced at a cost of 300 pounds I stupidly booked... See more

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Rated 5 out of 5 stars

Great friendly service. Mechanic was really knowledgeable and kept me up to date throughout the day with his arrival time. Would highly recommend.

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Rated 1 out of 5 stars

Booked for battery replacement online. Patrol was several hours later than expected. Got the car started however when we got it to the garage they informed us that the battery has not been replaced. Y... See more

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Rated 5 out of 5 stars

Really good price. Really knowledgeable and friendly mechanic. No mess left behind. Will be using this service again, very impressed!

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Rated 5 out of 5 stars

A very positive experience. It was very convenient having the car serviced on the drive. Ally the mechanic was efficient and just got on with the job despite the wet weather that particular day.

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Rated 5 out of 5 stars

Charlie,explained everything including that he had been given the wrong brake pads to fit,He told me that he would have to go and get a new set which he did then Charlie and a colleague fitted the new... See more

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Rated 5 out of 5 stars

Fitted a new part on my drive. No need to travel to a garage, wait around and pay garage prices. All completed quickly and conveniently. The mechanic seemed a genuine nice man.

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Rated 5 out of 5 stars

Your mechanic arrived on time put down a Tapo to drive my car onto before the service which was a very nice touch He also explained what he had done and was very polite

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Rated 5 out of 5 stars

Karl was very polite ,most helpful ,obviously very experienced.he was just what you would.want to mend your vehicle,a credit to the company.

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Rated 5 out of 5 stars

Very courteous and knowledgeable. I was impressed with engineer that attended. I would recommend this service. I would have been waiting ages for my local dealer to complete the job.

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Rated 5 out of 5 stars

Very happy with all the work done by Matthew 5116. Gave me notice when he was arriving. Very Polite and answered all my questions. Would 100% recommend to everyone

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Rated 1 out of 5 stars

Utterly appalling after sales service! I have a Fiat 500X but live an hours drive from the nearest Fiat dealer so decided to use RAC Mechanics. I was aware that resetting the 'Service Warning Light' r... See more

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Rated 5 out of 5 stars

Very easy to make the booking with the R.A.C.. They kept me informed right up to the mechanic arriving. The mechanic was polite professional and informative.

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Rated 1 out of 5 stars

I booked a full service for £284.00 as well as including the additional £99.00 package for extras to include changing brake fluid and replacing windscreen wipers to name 2 of the extra 5 services of... See more

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Rated 5 out of 5 stars

The mechanic was very polite and helpful. He explained what he needed to do and showed me the broken part that he had removed. He was very quick and efficient and I am mobile again

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Rated 5 out of 5 stars

The mechanic was fantastic he was very nice and professional, tidy and trustworthy. If I need to use RAC again I would ask for him

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Rated 5 out of 5 stars

Tristian was polite and fast working, he explained everything clearly. I had all brakes changed, but he checked whether it was necessary work beforehand. Will recommend the services to family and frie... See more

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Rated 1 out of 5 stars

We had the initial breakdown mechanic out (really helpful and friendly) but wasn't able to fix it so offered us the mobile mechanic. Booked for a week later. Hadn't received any phone calls but a tex... See more

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Rated 5 out of 5 stars

Jamie was excellent even though he was sent with the wrong part; sourced correct part and fitted quickly and efficiently

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Rated 4 out of 5 stars

Mechanic contacted me by phone the day before to enquire about the problem and give an approximate arrival time. A message was received when he was on his way. He was extremely professional , identi... See more

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Rated 1 out of 5 stars

Nothing went wrong with the technician that arrived and did the work to a good standard, the issue is that RAC charge you twice for the work, looking at reviews it seems to be a common problem. Custo... See more

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Rated 5 out of 5 stars

Very friendly technician and really knows his stuff - extremely efficient - thank you for all your help

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Rated 5 out of 5 stars

BOTH STEVE AND ROB WERE EXCELLENT TODAY , THEY EXPLAINED EVERYTHING FULLY AND WENT ABOVE AND BEYOND AND ARE A CREDIT TO YOUR COMPANY. KEEP UP THE GOOD WORK LADS .

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Rated 5 out of 5 stars

Tom is excellent. He has been to fix my car before, always gets the job done brilliantly. 100% recommend Tom!

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Rated 5 out of 5 stars

Marvellous from start to finish kept updated with dates kept updated with times of arrival very professional on both jobs I had done…..

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Rated 5 out of 5 stars

Good price and great mechanic! Thanks ray appreciate your help and just a genuinely nice guy and great at his job!

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Rated 5 out of 5 stars

Amazing customer service from our mechanic this morning. Friendly, knowledgeable and kept us up to date. Highly recommend! Thank you so much 😊

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Rated 5 out of 5 stars

Had a problem with where the car was parked but Kev was helpful in sorting it out. I had been told by a garage all brake pads needed replacing but Kev showed there was nothing wrong with the front b... See more

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Rated 5 out of 5 stars

The mechanic (I think his name was Brendan) was a credit to RAC. He was very professional, clean, tidy and answered any of my questions.

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Rated 2 out of 5 stars

Guy rang me said he could not do service outside my mams so had to go to my home address and squeeze my car onto drive to get service done I was not a happy person I will give my business elsewhere fr... See more

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Company details

  1. Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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Rated 4 out of 5 stars

Fixed my radiator for me

Fixed my radiator for me
Only issue I had was that I didn’t have a drive way as I lived in flats but he kindly done it for me.
There was another problem with my car that he couldn’t diagnose which was very annoying .

24 March 2026
Rated 1 out of 5 stars

On 10th March

On 10th March, my motorcycle wouldn’t start so I called the RAC to assist. The website encourages you to request assistance online, which I duly did and I received a text with a 2 or 3 hour time slot. That came and went, and when I refreshed the tracking facility the time slot was pushed back a few hours. In the end I had to cancel after waiting for over 6 hours. I gave the RAC the benefit of the doubt thinking they must be having a busy day.
I tried again the following Tuesday, 17th March, requesting assistance first thing in the morning, and after another 6/7 hour wait I had to cancel.
I tried again on Saturday 21st March, and the same happened again.
I requested assistance today, 24th March, sending the request online at 6.30am. Estimated ETA between 11am and 2pm, a wait of between 4.5 and 7.5 hours. I thought I would phone to get a more accurate ETA and I ended up going round in circles without being able to speak to a human. When someone did answer, they were unhelpful and when I asked to be put through to their customer service department to make a formal complaint, I ended up in the same telephone menu system.
On checking the tracker to see an estimated ETA, it was pushed back to 3-5pm, some 8.5 to 10.5 hours after my initial request.
I phoned again, and I eventually spoke to a very polite lady who has been working for the RAC for 4 weeks who wanted to help, but there was nothing she could do. She couldn’t put me through to anyone, couldn’t put me through to customer services dept (perhaps it doesn’t even exist) and I had to cancel again as I can’t sit in all day in the hope the RAC can be bothered to turn up.
I still can’t ride my motorcycle. I will try again when I next work from home, but I highly doubt it will be any better.
Truly the worst customer service I have experienced in a long time. I only gave1 star as there was no other option - the RAC doesn’t deserve even that 1 star. Truly, truly awful.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Faultless service from roadside to repair

Fault was diagnosed at the roadside and a repair was booked in there and then as a manufacturer only part was required. My car was returned to my drive. Quoted and the new engineer arrived on the booked day and back up and running. Excellent service from start to finish.

24 March 2026
Rated 5 out of 5 stars

Very good service

A really good service.
The tech was polite and professional protected my driveway and cracked on

I had a discount code and it was really good value for money

If the prices stay the same I probably won't use a garage again for a service

16 March 2026
Rated 5 out of 5 stars

Fantastic Service!

Zak Hunter - the RAC Mobile mechanic who worked on my car was thorough, polite and took the time to explain what was happening with the work he was doing. He gave some good advice about future work that may be needed. The price was very reasonable also. Will certainly be using this service again.
Thank you SO much!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

One of the best services!

Very efficient service, everything was explained well about service done on my vehicle and any work that maybe required to do. A good service done on my drive way. I would recommend RAC mobile mechanics to any looking for a quality service. Thank you RAC.

17 March 2026
Rated 5 out of 5 stars

Great mechanic

Mechanic made efforts to contact me, arrived early, was polite and explained what happened next
After work complete explained everything and was professional throughout

24 March 2026
Rated 5 out of 5 stars

Excellent job

Ray arrived on time, and checked the car over, found the problem, sorted it, and then test drove the car to make sure. Very happy with the service, and will definitely use again. Thank you!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Treated my property with respect

Treated my property with respect. Informed me by phone that the Mechanic was on his way to my property to put a new starter motor in my car. Friendly man and would recommend RAC to anyone

24 March 2026

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