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RAC Mobile Mechanics Reviews 

41,103
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 22,445 reviews, reviewers overwhelmingly had a great experience with this company. Consumers are genuinely happy with the professional, polite, and knowledgeable mechanics who always arrive promptly and explain every single maintenance detail thoroughly. People truly love the incredible convenience of having mobile vehicle services performed right on their own driveway, completely avoiding the usual garage hassle. However, some customers also noted serious frustrations regarding scheduling, pointing out unexpected appointment cancellations or technicians simply failing to show up on the scheduled day. A few individuals similarly experienced frustrating communication hurdles alongside unhelpful responses from office staff when attempting to resolve various online booking errors.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the polite, friendly, and efficient... See more

Staff

People report positive experiences with staff, frequently highlighting the polite, friendly, and... See more

Customer service

Users describe positive interactions with customer service, noting great communication and very prompt... See more

Booking process

Consumers find booking process to be positive, highlighting that the online system is very simple and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing it as fantastic and incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michael arrived on time and worked efficiently in servicing my vehicle. He was polite, friendly and informative. All jobs were carried out very well. Test drive was done and new windscreen wipers... See more

Rated 5 out of 5 stars

Kevin Grimwood called today to service our BMW X3 M Sport which is now 7 years old. He arrived on time and carried out the service in a professional manner. He was very courteous and friendly and quot... See more

Rated 5 out of 5 stars

The online booking of RAC was simple, and the communications regarding scheduling prior to the repair were clear and on time. And I would like to thank the assigned mechanic - Sean Carrick, who's bee... See more

Rated 5 out of 5 stars

John phoned to say he was on his way and arrived when he said he would. His explanation of work to be carried out was easy to understand and very informative. He pointed out an issue he had found whic... See more

Company replied


Company details

  1. Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

41K reviews

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4.8

All reviews

(41,103)

20,680 reviews in the last 12 months

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Rated 4 out of 5 stars

RAC employee Kyle (5477) feedback

RAC employee Kyle (5477) remained in communication throughout the day to keep me up to date regards his arrival time. On arrival Kyle was polite, well mannered and gave clear communication as to what was getting carried out on the car and, how long this might take. Once finished, Kyle informed me of the repair diagnostics and work carried out. Overall a very pleasant experience with work carried out in a timely fashion.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the RAC mobile…

Excellent service from the RAC mobile mechanic Bradlee. He carried out an interim service on my car and replaced the water pump, all in a professional and efficient manner.

He was punctual, friendly, knowledgeable, and clearly took pride in his work. Everything was explained clearly, and the job was completed to a very high standard. It was extremely convenient having the work done at my location without having to take the car to a garage.

I’m very impressed with the service and would definitely recommend the RAC mobile mechanic to anyone looking for reliable and professional car servicing and repairs.

1 October 2026
Rated 4 out of 5 stars

Problem Solved - Thanks

What made this great: that the booking window was the next day after I began my inquiry. Grateful to be contacted as published by both the centralised service and the named Mobile Mechanic. This was by SMS and I used this to notify the Mechanic of how to find my vehicle which was garaged away from the main road.

Your Mechanic was courteous, though not very smiley and warm. Perhaps this was because I was the last job of the day and it was late-morning. They were easy to get along with, as far as things went.

I was asked about the length of time the vehicle had been garaged: the battery had completely discharged.

Grateful that in identifying the engine management advisory light was lit, that they followed this up and was able to reassure me that it had gone out, when the engine was turned over for a 2nd time.

I understand from your Mechanic there is a 3-year warranty on the replacement battery and I can call you out at any stage, should it fail.

I was given some brief advice to take the vehicle out to be driven.

This was a short visit, uncomplicated and efficiently carried out.

Perhaps a small point, but as I had handed the vehicle's key fob to the Mechanic at the beginning of their visit, it would have been a courtesy and a useful sign-post of the successful end to the visit, had the key fob been handed back. As it was, your Mechanic pointed to the vehicle roof, where they had left it.

It was useful to know that settling your invoice would happen after the conclusion of the visit. I don't know that this was obvious from the website, though I can understand this has obvious business/finance advantages.

1 October 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We truly appreciate you taking the time to share your positive experience with us. We are glad to hear that our booking process and communication via SMS met your expectations, and that our mechanic was able to efficiently resolve your battery issue, even with your vehicle garaged away from the main road.

We also appreciate your valuable feedback regarding the key fob return and the clarity of our invoicing process on the website. We are always looking for ways to improve our service, and your comments will passed onto the relevant areas.

Thank you for choosing the RAC. Should you need any further support, please don't hesitate to reach out.

Very best, Brad

Rated 5 out of 5 stars

Thanks to Adam and Jamey!

Received great assistance from Adam at the roadside and Jamey the following day with an at-home repair. Can't fault the response times from original call out and then to scheduling a home repair for the following day. Adam and Jamey were both understanding, calm, helpful and conscientious. I knew what was happening at all times. I've not had to use the service before but it has given me a lot more confidence going forward.

1 October 2026

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