The AA Smart Care Reviews 

18,294
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,384 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their politeness, professionalism, and helpfulness. Many appreciate the convenience and efficiency of mobile mechanics performing services at home or work. The booking process is generally described as easy and well-communicated. However, some people were dissatisfied with communication, noting a lack of updates on arrival times or delays. Others encountered booking problems, such as engineers not arriving or services not matching expectations, alongside concerns about incomplete work or unexpected additional costs.

What people talk about most

Service

Customers had ambiguous experiences with service, with many praising the efficiency and friendliness of... See more

Staff

People report positive experiences with staff, frequently describing them as friendly, professional, and... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with many finding it easy and... See more

Price

Customers consistently note ambiguous experiences with price, with many finding services to be at a good or... See more

Customer communications

Clients share negative opinions on contact, frequently reporting a lack of communication and unfulfilled... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No fault of AA specifically, the service was actually really well managed. However, there are difficulties in having a middle party as a I found out when my MOT failed and I had to go back and fourth... See more

Rated 4 out of 5 stars

Work was fast and efficient with plenty of follow up advice once completed. No prior contact however as to estimated and actual arrival time to help with day planning. This was promised in the pre app... See more

Rated 3 out of 5 stars

Having had issues fixed on my car, pointed out to me by my mechanic, the car still failed the MOT. I truly feel that this system is set up to ensure the AA get further income. Apart from this, I fou... See more

Company replied

Rated 5 out of 5 stars

The mobile mechanic was very polite, informative and helpful in explaining what else I needed to get done she’s did an MOT. He checked all my engine bay topped up fluids and sorted a loose panel under... See more


Company details

  1. Car Inspection Station
  2. Auto Parts Store
  3. Car Service
  4. Mechanic
  5. Towing Service
  6. Vehicle Inspection

About The AA Smart Care

Written by the company

MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.

AA approved local garages

  • Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
  • The garage technicians are expertly trained in petrol, diesel and electric vehicles

Fixed & transparent pricing

  • You’ll know exactly what you’re going to pay, with no hidden extras
  • We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.

Guaranteed quality of work and repairs

  • We’re so confident in the work, we guarantee all parts and labour for 12 months
  • The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
  • All prices, including labour, are checked to make sure they’re accurate

Easy online booking

  • You can book online at a garage local to you, on a date of your choice
  • Book up to 90 days in advance
  • You have access to a UK wide network of local garages.

 


Contact info

3.9

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(18,294)

6,066 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Mobile mechanic was great but the…

Mobile mechanic was great but the appointment was late which wasn’t the mechanics fault. A phone call to let me know would have courtesies

29 July 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi Rory, thanks for your feedback. We're pleased to hear the mobile mechanic provided a great service. We're sorry the appointment was delayed and that you weren't kept informed. We understand a quick phone call would have been a courtesy and helped manage expectations, and we'll share your comments with the relevant team.

Rated 1 out of 5 stars

Awful

Garage added a note to booking explaining it couldn’t be booked in on the date selected. I was unaware of this as I received emails and texts confirming the booking. Emails confirmed a different time to text messages which was confusing. When I took the car to the garage on the day, I was told it couldn’t be done. The garage had to keep my car for 2 days to complete the MOT. The garage was great. The booking experience through AA was not.

29 July 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi, we're sorry to hear about the issues with your booking. We understand how frustrating it must have been to receive booking confirmations and then find out at the garage that the MOT couldn't be completed as planned. We're also sorry for the confusion caused by the conflicting appointment times.
It's great to hear the garage provided excellent service. We've shared your feedback with the relevant team to help improve the booking experience going forward.

Rated 1 out of 5 stars

Unsuccessful break pad replacement

The dealer you referred me to did not replace my break pads with new ones - see MOT and car health report. I complained to AA and it is still pending. Phoning them up does not help......

extremely poor service at the dealer and at the AA.

8 June 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi Peter, we're sorry to hear this and have chased up your complaint. The team will aim to get back in touch with an outcome within 10 working days.

Rated 5 out of 5 stars

Excellent all round service

Excellent communication from supplier. Brilliantly planned and arranged with everything ready to go earlier than initially set out. Gay turn around and incredibly thorough with great follow up. Shall return!

1 August 2026
The AA Smart Care logo

Reply from The AA Smart Care

Just what we like to hear, thanks Iain 🙂.

Rated 1 out of 5 stars

Got sent a note saying the garage had…

Got sent a note saying the garage had "recommened" a bulb change at £25, which of course i declined.

When i got to the garage they said the bulb was a MOT failure, so not a recommendation, a must & was £10.

They where shocked to hear to coms i got from the AA.

As they had already completed the work & passed the MOT, i paid them direct.

31 July 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi, we're sorry to hear there was confusion around the advice you received about the bulb replacement.
We've shared your feedback with the relevant team so they can look into what happened and help prevent similar issues in future. We appreciate you taking the time to bring this to our attention.

Rated 1 out of 5 stars

Awful experience van went for mot and…

Awful experience van went for mot and it took 8 days to fix a few bulbs and a mirror awful service customer service was terrible she had no idea what was going on and I don’t think she knew her arse from her elbow

31 July 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi Ian, we're sorry to hear about the delay getting your van back. We've passed your feedback on to the relevant team so they're aware of it, and it will help us improve our service going forward.

Rated 5 out of 5 stars

Jamie was super professional

Jamie was super professional and prompt giving good communication to his arrival. The service received was open and honest and super fast so I was on the road again in no time. The price was reasonable and I highly recommend using the AA gods when you need them most!

31 July 2026
Rated 5 out of 5 stars

Excellent!

The business owner/manager was welcoming and the check in procedure was quick and efficient. The MOT was completed within the initial time estimate and my car was ready to collect on arrival. It could not have gone any better and I have no hesitation in recommending AA Smart Care generally and Armley Road MOT Centre specifically.

30 July 2026
Rated 5 out of 5 stars

Great experience

Great experience, mechanic that visited my property to chamge filter oil was polite efficient and completed the job with no fuss. Would definitely recommend.

31 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look