The AA Smart Care Reviews 

Great customer service - no complaints!

Picked up and brought back within a few hours no hassle. Fantastic service.

In November 2025 I had some work done on my car. In August 2026 AA Smartcare takes £225 from my bank account without prior notice or warning. I tried to pay for work done in November over 10 times. Each time I paid the money was returned to my account after 5 days. I told them their is a problem with their payment system. No one could troubleshoot or help me. Having this sum randomly taken from my account repeatedly numerous times put me in intense financial difficult during the hardest time of my life as a cancer patient, out of work due to treatment. Countless calls to customer services, no one could help, no one could advise, no one could put me through to anyone senior enough to deal with the issue. Everyone sympathised but no one could help. I responded to an email from a manager, who did not respond. I wrote a formal complaint in January 2026, and I did not get a response. 10 months later the last of my money food and petrol is taken on a random Thursday in August 2026 for a service I had the year previous I call them again and it turns out a response to my complaint was written in January admitting that yes their payment system had been faulty and had kept returning my payments to me even though I had the money in my account to be taken...but this email never reached me. The call handler admitted that there had been mistakes made by a previous call handler who had not properly logged my complaint. I have spoken to so many different customer service agents, made so many attempts to pay them for the services I received only to have my complaints ignored for 10 months and then to have money randomly taken from account for a service I hardly remember now. The confusion initially started because I called the garage to check the service I had paid for was appropriate for my vehicle...the garage said one wasn't so did they did not perform the service. Despite this I was charged for the service, every time I called to have this charge removed the customer service agent could not approve the refund. So not only would they not take my payment for the services I was provided they would not refund me for the service I did not receive. 10 months later after no responses to my email to management or my complaint, money is taken from my account leaving me with nothing to survive on for the rest of the month. I felt compelled to write this review because a multi-million pound business should not be able to reek havoc on a customers life who was merely trying to pay for a service they had received. I've had to borrow money constantly from friends and family as these payments attempts were weekly, continuously putting me overdrawn from November 2025 to January 2026. I payed for this service so many times I cannot compute and every single time the money was returned to my account 5 days later even when my account had the funds to pay. They hounded me constantly for a payment that I had attempted to make every single time, but they kept sending the money back. 10 months later, no warning, the money is taken again. Thanks for the threatening emails after I had tried to pay for your services, thanks for the complete and utter later of morality, empathy and kindness of your business model. Terrible systems, clueless customer service agents and shocking leadership. If you have had a similar experience please share it here, customers need to know to avoid this business at all costs.

Turned up on time, phoned beforehand, quick efficient service. Very helpful chap as well.
Saved me the palaver of booking in at a garage, being on my own it’s awkward to drop off and pick up.
All good, thank you
Shame they can’t do MOT on site but you can’t have everything.

Easy to book, convenience of mobile mechanics to complete major service at home, great discounted price and professional staff.

Picked up car before 8am excellent service. Dropped car back just after 5pm … would definitely recommend

The warm reception,
The professionalism,
The clear communication,
The quality of work delivered,
Am so impressed and will come back again, and will recommend it for anyone 👌.

Straight forward with MOT booking with local AA aproved garage . Confirmation of time & date next morning.
All ran smoothly .

Friendly interaction. Professional work.
Job well done

I booked a Major Service and MOT through the AA online with their authorised garage, VSG Hounslow, and had a very disappointing experience.

I was charged for a Major Service, but when I later took my car to another garage, they found that the engine oil had not been changed, and the service had not been carried out properly. My car also failed the MOT at VSG Hounslow, even though it was in good condition.

I reported my concerns to the AA, but my complaint was sent back to the same garage. Instead of properly investigating, the garage told me that because I had booked through the AA online, they would not provide the same level of service as if I had booked directly with them. I found this unacceptable.

A few days later, I took my car to another independent garage. They carried out a proper major service, completed the MOT, and my vehicle passed with no issues.

I expected the AA to protect its customers and investigate my complaint independently. Instead, I feel my concerns were not taken seriously. Based on my experience, I cannot recommend using VSG Hounslow through the AA.

Engineer arrived on time. Very personable young man. Did a thorough inspection and explained his report to me thoroughly. Very pleased with service, reasonably priced and the added bonus of not having to drop car off was great. Will use again.

The guy did a great job

Excellent service done right at home.
The technician was thorough and professional.
Since this was a mobile service didnt have MOT done at the same time but it passed MOT next day at a different garage so all good.

Five stars for the garage, whose service was excellent. However, AA Smart Care failed to relay the message to me that I had to wait a day for the delivery of an essential part for my car to pass the MOT. Smart Care then told me the car was ready for collection the day after I had already got it back.

The mobile mechanic was extremely helpful, friendly and polite, going out of his way to help get our car back on the road. I was extremely grateful

Major service seemed fine, mechanic friendly. I was told and given a report that all was okay with the vehicle. A few days later I had broken down, and had to pay an AA mobile mechanic to fit a new alternator and also a new battery. I've spent over £500 and had to take a day off work for a car I was told had nothing wrong with it.

Great price/discount. But very confusing comms as I needed a MOT retest and received various automated emails, i.e. too many and some of which were completely inaccurate re the test date and time. Also my account was debited, credited, debited again - and the money was first taken before the test date!

It is wasting a time and money after I spend 450 went home I see on dashboard Visible warning lights include an illuminated red oil pressure light which is I have never seen on dashboard since I bought my car almost 4years I had to Email to the smart care department but no body responded to me

Vechile picked up and dropped of on time.
Reasonable price.
Very good service.

Excellent service