Halfords Autocentres Reviews 

Booked my car into Gateshead Team Valley for a service on Monday 6th July. It's a 1.2 Corsa GS less than 3 years old and under 11,000 miles. Noticed on my driveway oil leaking from the engine. Called them Thursday to ask them to sort it out. Booked me in for Monday. Noticed this evening the oil on my driveway is excessive to say the least. I am now so worried about starting the engine in case it seizes. Surely a straightforward service is bread and butter to these people. How can they get it so wrong? Ironically took my Sprinter van in there in May for a service. That developed an oil leak which it never had before. Neither of the job sheets mentioned oil leakes of the van or car. I wonder if it was the same technician that did both? I am incensed that my car has leaked so much oil over my driveway and I fear it's unsafe to drive.
I intend to speak with the manager in the morning and enquire how I can make an official complaint against the Gateshead autocentre to their head office.
To say I am upset about this is an understatement!

Dreadful experience at Shoreham-By-Sea, Halfords Autocentre. Just exhausting by the number of trips there due to mistakes and issues that occurred due to incompetence. Left driving without a valid mot for a couple of days due to new tyre being put on wrong wheel and mechanic that did it just went home at the end of the day instead of rectifying it (wow what incredible customer service!). This was after a whole other load of errors that occurred during my experience with them. When I finally took my car back to correct the mistake, they basically just took a short cut and kept the new tyre on the wrong wheel and put my old tyre, which shouldn’t have been removed, on the wheel that’s tyre needed replacing just so it would pass the mot but clearly not doing a proper job as paid for and expected. Given a discount of £20 for the privilege.., what a joke! I spent probably that much on petrol going there and back 4 times

Drove up from Belgium to the UK in my Volvo XC90, with my two kids in the backseat. Halfway into the journey the airconditioning stopped blowing cold air. Driving with the windows down lost its charm after a half hour, and looked up a Volvo garage en route to London. The one in Maidstone could book me in 10 days later. Not an option. Various local garages were near closing time so Halfords was the last resort. After a slightly convoluted front desk/garage liaison process, Tony offered to do a free check for the coolant. Took a solid 15 mins to get the right size tools to get access to do a pressure reading. Looked like I’d need a garage after all. Tony helped look for the most convenient one in London near to my home. This sadly looked like another several days wait. Tony didn’t want to give up. He decided to still have another look at the software. That seemed to be the problem, toggling between manual and automatic, eventually kicked the aircon back into life and ice cold air again blasted into the cabin. Journey saved. Happy days. Thanks again Tony for saving the day!

Booked for Air Con Diagnostic in Halfords Stockport, it took all day, they said the air conditioning is fine just needs regas which is £157, it's done and a few weeks later start blowing warm air call them and they said i have to pay for Diagnostic again and if needed a regas as welli have to pay £157 again, avoid Halfords for any type of diagnostic specially air co, not recommended.

It's a shame all the Autocentres are reviewed on a combined basis.

My experience with the Autocentre in Bletchley, Milton Keynes was a very good one. My car was booked in here by Cinch - don't ask!!

Emma at Halfords was friendly, professional and very helpful when Cinch weren't!

All in all, my experience of this Halfords Autocentre has been a positive one.

Visited Halfords Congleton on a Monday ,gave car registration in and was quoted to replace break pads front and rear.Booked the car in for Thursday that week and took the day off work.
As arranged dropped the car off at 10 am to be to.d they could fit the break pads but wouldn’t be able to replace the sensors …was very disappointing but as I had booked the day off agreed to continue.
2 hours later got a call to say they had quoted incorrectly and the pads fitted without the sensors was now twice the cost.
I collected the car and didn’t have any confidence in using Halfords Congleton …they seemed totally unorganised …book elsewhere !

Horrible customer service—do better, Halfords.

I have been a loyal customer who always takes my Mercedes to the Foss Islands (and nearby) Halfords Autocentres, but my latest experience was shocking. I needed my auxiliary battery replaced and was encouraged to buy it online, with the promise it would be swapped the same day. Instead, they admitted at the end of the day that they didn't even have the battery in stock, and they had mistakenly replaced a completely different battery that was perfectly fine.

Mistakes happen, and I was patient enough to deal with the hassle of returning the incorrect battery and sorting out the labor credits. However, the customer service follow-up was an absolute nightmare.

The agent I spoke with, who identified himself as "Alpha Victor, started shouting at me after asking a million questions without answering any of mine. When I asked for clarification, he doubled down on the yelling, telling me that I didn't understand. He then muted the call, only to come back and finally give me the answer he clearly had all along.

To be yelled at by staff after Halfords messed up my car from start to finish is unacceptable and I don't know how you expect customers to keep coming back. You lost at least one today

On visiting Halfords GU11EG as a service engineer recently, I would like to thank Matt the manager for opening up the centre early and his hard work to give me access to all the equipment I needed. Also thanks to his team. The workshop was clean and tidy
Mitch C

DO NOT BOOK ONLINE. As I've just done. I took the day off to get my brakes fixed and booked online, 1 week before the appointment. When I arrived at the garage I was told me that they couldn't do the job because they didn't have the parts. No apology, apparently my fault. I was informed that when you book online, stock is not checked and parts aren't ordered. There is no mention of this on the Halfords website. The garage couldn't even process a refund, I spent 30 minutes on the phone, with customer services, to get my money back. I will not use Halfords Autocentres again.

Got booked for changing one bulb, came to my appointment and was told that only trained person on EVs can do that so needed to be rebooked. After arriving for my appointment I was told my car was actually not booked in and I need to rebook again.

So been asked to come to times to the garage without any result sacrificing my working hours

The person on the reception explained thta I should have booked with him to avoid any problems

I rejected his kind offer to book again

I just had a quote for a clutch replacement on my tiny SuzukiAlto from Halfords it was £957 even Gemini my phone AI assistant called it "an absolute rip off" . I tried 3 other garages and their highest quote was £575.

Took my car in which had just passed its MOT for 4 new tyres. Was informed that the garage had sheared a wheel bolt trying to remove wheel but "they can't fix this" so I was sent away with a sheared nut to go find a garage myself! Seriously, they made no suggestion of keeping the car in their garage so they could fix it, instead I was sent away with a dangerous defect. What sort of garage specialises in wheels and tyres but won't sort out a broken nut which they broke in the first place? They were very keen for me to return to them to have the 4th tyre fitted. No wonder. The other three wheels had been overtorqued and the wheels way overinflated over safe pressure. I took the fourth tyre and the car to another local garage who did a great job for me.

And Halfords? If you open a complaint they just ignore you and close the complaint without telling you. Will NEVER, EVER set foot inside a Halfords auto centre again.

I feel for them from a Customer Services point of view.
I had some quite extensive front suspension & brake work done on my car using Halfords in Bell Green Retail Park. As always I was greated on arrival with a smile and a good morning from Ibrahim who manages the reception area and is 1st point of contact with the customer. Whilst I cannot fault the work done on my car the system itself is very much flawed when you try to make telephone contact to get updates on the work being carried out. I really do sympathise with Ibrahim and the team there as they are just firefighting the system that gives them little or no support and this no doubt has a negative reflection on customer feedback and/or any future returning business. In my opinion an organisation as big as Halfords should have a more streamline Customer Services contact system, perhaps it's something that should be centralised? But it certainly needs looking at because if it wasn't for guys like Ibrahim on the front line keeping a cool head and representing the company flawlessly then I'm sure that the customer perception would be a whole lot lower. If it wasn't for him and his friendly team I certainly wouldn't be using them again out of pure frustration. Come on Halfords look into this and show that your Customer Services is up there with your competitors and of course show a duty of care to your frontline staff who are doing a fantastic job under very tough situations!!
Looking at other reviews it appears that my observations are shared Nationwide so I won't be holding my breath for any significant changes anytime soon!!

Halfords Dock Street Dundee
Lies!
Asked for exhaust to be checked as suspected there was hole somewhere in system. Was told:
1) Complete system needs replacement;
Lie 1
2) Front pipe needs part only manufacturer can supply;
Lie 2
3) £1500 for work was true cost
Lie 3

Advice: Never trust Halfords Dock Street in Dundee. They tell lies.

If I could give a zero, I would. Paid £75 for an air con regas 2 weeks ago. Dropped my car off and they rang and said there was a hole in the condenser and it would cost £500 to replace and regas. Shopped around and found an independent garage that could do the job for £320. Dropped my car off this morning and the garage has just called and said they can’t find anything wrong with the condenser. They’re in the process of regassing now for £63. Avoid Halfords at all costs

Outstanding service at Halfords Castleford!
I brought my Golf GTI in for a service and couldn't be happier with the experience. From the moment I arrived, the staff were incredibly friendly and welcoming — they really made me feel at ease. The service was completed exactly on time, and the prices were very reasonable.
What really stood out was the complimentary health report on my car — a brilliant touch that gave me real peace of mind. Special mention to Casey, who was absolutely amazing and went above and beyond. Will definitely be returning and wouldn't hesitate to recommend Halfords Castleford to anyone!

RUBBISH CUSTOMER SERVICES
NO RESPONSE BUT AS YOU CAN SEE THEY DON’T CARE FROM THERE REVIEWS
SAVE YOUR MKNEY AND GO ELSEWHERE
NO RESPONSE AFTER SEVERAL EMAILS
SECOND CHNACE NEVER AGAIN
DON’T BE FOOLED BY COSTS WE WILL HAVE TO FIND SOMEONE ELSE TO RECTIFY THERE MISTAKES AS THEY ARE NOT INTERESTED
TYRES ON THE DRIVE, THEY MAY AS WELL HAVE LEFT THEM ON THE DRIVE

I booked my car in for an MOT 2 weeks with what I thought a reputable reliable company. Before it ran out. I booked with Halfords Cherry Tree Road and wrote the date in my diary. I then received a text a few days later to say it had been changed. I rang them 3 times until they answered for them to say not sure why it had changed ?? Questions?? but re booked it for another date. I write the new date in my diary as usual. The new date was approaching and yet again I got a text saying the time had changed. Yet again I rang back eventually they answered unsure to why it had changed. They offered me an aft appt which was inconvenient. Which is why I have had to get my car serviced elsewhere. Thank you for inconvenience. I wont ever e recommending Halfords or the customer service.

Absolute disgrace of a service. Took my car in - they claimed it failed on a ball joint I'd already had them replace 12 months prior. Only after I challenged it did they admit it was actually the lower arm instead.
Paid for the work and tracking, drove it away and immediately got a flashing DTC light, plus the car pulls and slides all over the road. Took it back 3 times - all I got was a dismissive "we've tried" and zero fix.
Had to then suggest for a Hunter alignment at National Tyres to try sort their mess, although somewhat better issue is not resolved - I also had a loud crank on start up immediately after collecting the car and now it won't start at all. AA and my independent mechanic both confirmed they knocked and damaged the starter motor wiring while working on it. No faults existed before it went in.
Reported it, asked for an area manager - promised a call, chased 5 TIMES, nothing but shrugs and zero accountability. Left me stranded 7 days with a car far worse off than when it arrived. Incompetent, unaccountable, useless. Now going legal - avoid this place like the plague.

Oh and a phone call later saying come in we will diagnose and review to we couldn’t have done anything…
These guys need a wakeup call based on all the reviews - im taking legal action !!!

Would have given a zero if I could have, Went to the Bolton branch for a engine management light on dash , they had my van 6 weeks and didn't even look at it. In that time I have spent £1500.00 0n van hire. Returned and demanded my van back these are absolute cowboys who should be closed down. Avoid at all costs.