The AA Insurance Reviews 41,560

They gave me the best quote for even more cover than my previous insurance company

Insured with AA last year for £414, renewal quote came in at over £600! Exactly the same details, exactly the same car, no crashes, no claims made, still zero points on license, +1 years no claims bonus...results?..45% increase!!! Just insured elsewhere for £311.. Must have "mug" tattooed on my forehead. Highly recommend you opt out from auto renewal with the AA if you go with them.

Telephone call straight to a human . Wonderful!!! She was exceptionally helpful and patient with an OAP who was not good with technology. My insurance policy will be sent on paper [Another wonderful !! ] as I do not like important documents to be only seen online . Altogether an example to many other companies.

AA has a good reputation and their offer and details given were very useful for me. The cover and price were competitive

Very helpful staff when I phoned. My questions were answered fully and when I asked for prices for different options they were given with helpful explanations and no hard sell.
The result was that I upgraded from my original intended purchase.

Bought car insurance which is due to start in a week. No experience of using the insurance as of yet so no idea why they are fishing for compliments

It offered the best price for someone my age

How can I rate you when I've only just taken out insurance with you?
So far the buying process has been what I would expect okay hence the 3 stars but the real proof will be if I have to make a claim. It's people who have to make a claim you should be asking.

operator had all the info at hand.abilityto pay over the phone was reallyhelpful

Easy to use website with straightforward questions. Very competitive pricing.

They gone down hill rude staff and wanted to charge me over 300 pound for a tow after waiting on the phone for over an hour

The insurance covered all I required

I have been with Aa for just over a year, i had a few cars insured with the company but never too satisfied. Prices were always out of ordinary and overpriced compared to other companies but i couldn't cancel the policy because i would lose my no claims bonus. Just Today on 14/05/2026 i have went to buy a new car and was ringing customer service to change over my insurance to a new car that i was buying. Before anything i still have 2 more months until my renewal so i could have gotten insured easily as a novice 20 years of age and full year of holding my licence. But then i get told the car is too old well itbis still a car road worthy and as an insurance company you are to do your very best to provide a policy to your customer. I get called an hour after, after i gave up on buying the car for first cause "no response on the phone line" was waiting for answer for over an hour and i never ended getting one so i got the call back an hour after, being told that i can't insure the car that i would lose my no claims but for what changing my insurance to a different car? never hear of that in my life. And i had got quoted 5,700€ if i was to change over and keep in mind i pay way less as i on my current car (novice, 20yrs old, full year of holding the license) overall very unhappy and as soon as my insurance expires and i receive my years no claim i will be changing my insurance company and hope for way better experience than AA i would highly suggest to avoid big NO from me!

Straightforward application and competative price

A good quotation with the later human input via the telephone to assist us with the IT and payment options.

Very helpful pleasant and good price and cover

Excellent, very happy with the service

I've only just joined my insurance has not started