The AA Smart Care Reviews 

Very quick, easy and great value for money

Thorough report after service and good advice given

Replacement of all four wheels brake pads and disks and done on time with no mess.

The only thing that the mechanic did not do was adjust the hand brake. It was three notches/clicks for full hand brake, now its seven (did not test it myself till sometime after).

I had an interim service done at home in October 2025 and am still waiting to receive documentation of the work that was carried out. I have called AA numerous times and have been told they would resolve this, but I never hear back from them and almost a year on I cannot believe how poor the customer service is. I really don't know where to turn next.

Booking process appears simple and straightforward with competitive pricing.
Booked our car in at a local garage using the AA for an annual service and MOT.
The first issue came when the garage contacted us directly to advise that the requested date was not available. They booked us in for a week later.
The car needed a wiper blade and bulb for to pass the MOT for which we were told we would need to pay an additional 43.20 in labour (plus the parts).
The garage also fitted a new pollen filter which wasn't on the listed service items and then charged us for the Air Filter which was supposed to be included.

Overall, our car was serviced and MOTd, just a week later and with unexpectedly high labour charges which weren't expected and were completely out of our control at that point. For that reason, I wouldn't recommend this service and certainly won't be using them again.

Changing the day of the MOT without prior contact and with less than 48 hours notice.

Good service and good price

Did the work well and in a timely fashion. Then have me a comprehensive review on the car.

Really efficient & smooth handover of car in and out of the garage. Found the staff there very helpful

It was no fuss, straightforward and efficient in time process.

Incredible service and quick work

Great service and price and the tech that turned up was great thanks

Smartcare changed the time the first time without notifying me to a different day, then the second time to the right time but then they sent me another email changing that so I arrived for my MOT two hours early...on a work day so I had to suffle everything around. All for a £12.50 saving. I wont do it again.

When I picked up my car yesterday there was a Greggs coffee cup hold in the passenger footwell and an empty cup in cup holder. I do not expect my car to be used for the Greggs run. My car was with them for 6 days since you did not have the parts.

Great service and honest

Best service I’ve had in a long time. So grateful for the advice given and time taken with me. I’ll be back for sure!

Booking was simple and service great. Everything I was informed of happened, from phone call from mechanic to completion of works. Polite and professional mechanic and a happy customer. A stress and hassle free experience. Thank you very much.

Arrived slightly ahead of time, 20 mins before appointment, but garage was ready to accept keys
Friendly welcome, advised time it would take for the MOT, circa 1hr, offered seating area to wait, however went for a walk in the local area. Arrived back after 55 mins, they were just finalising the MOT. Cautions noted on MOT pass certificate, but no pressure from garage to have them done there or immediately. Car placed ready for me to leave easily as parking is tight. An overall good experience will use again.

Dear AA team, I am suer you might be working very hard to make customers happy, Really apprecaite you work behind the scenes. But unfortunately I was deeply disappointed by this experience. I thought booking through AA would make things easier, but I found it to be more of a hassle. I ended up spending a lot of time checking and following up on the status of my vehicle, and ultimately, I had to go to the garage myself to check on it.

I could not utilize the Parts and Garage cover because I booked through the AA app, and I didn't invite an AA representative to assess the problem.

I don’t understand why, if I booked through the AA app, they can’t check the details before I send the vehicle to the garage. Why suggest taking it to a garage if the Parts and Garage cover won’t apply? Unfortunately, I am still facing the same issue with my car, and the problems remain unresolved.

Thank you for your service this time.