Restore Datashred Reviews 1,147

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, friendliness, and efficiency. Many people appreciate the professionalism and promptness in handling their requests, making the overall process smooth and stress-free. The customer service is frequently described as superb, with individuals noting quick responses and clear communication. However, some customers also noted issues with communication, particularly regarding contacting customer service for account discussions or missed collections. A few people mentioned difficulties in getting responses to emails and phone calls, leading to frustration with the company's accessibility and responsiveness.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their efficiency, friendliness, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the very reasonable and competitive pricing, with... See more

Customer communications

Users describe ambiguous interactions with contact. Some customers praise the clear, timely, and proactive... See more

Based on these reviews

Rated 5 out of 5 stars

Richard Jones has been extremely helpful in dealing with the recycling of our waste products. Previously we organised a courier to collect the waste and bring it to us and then Datashred would collec... See more

Company replied

Rated 5 out of 5 stars

We booked Restore Datashred to take away many, many bags of papers we no longer required. Johnny Owen arrived on the date as specified, was pleasant, efficient, explained the process of shredding / re... See more

Company replied

Rated 5 out of 5 stars

Kevin Kalambayi is very friendly, and right from my first introductory call has delivered great service. We have just signed a new contract with Restore Datashred and he has ensured that any queries... See more

Company replied

Rated 5 out of 5 stars

Superb service from start to finish. After being let down badly by another firm, I was fortunate enough to speak to Fiona at restore. She quickly organised an onsite shredding appointment for me. The... See more

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Rated 1 out of 5 stars

Will try to tie you into super long contracts with large notice periods that are hard to get out of. Once we finally managed to leave they did not bother to make last collection of our confidential wa... See more

Company replied

Rated 1 out of 5 stars

Currently trying to get a response from customer services - 20 minutes and counting. No response to emails sent from the customer portal! There is a visit booked for today - marked ad-hoc! Staye... See more

Company replied

Rated 1 out of 5 stars

I have on many occasions tried to contact customer service to discuss my account. I’ve been a long standing customer but noticed that the price just goes up and up and I wanted to discuss terms as the... See more

Company replied

Rated 5 out of 5 stars

We dealt with a lovely lady called Chloe Tillet to shred and dispose of many years of paperwork that had been stored in the loft. She was very helpful in explaining how the company carried out the di... See more

Company replied

Rated 5 out of 5 stars

Super simple and quick. Had a booking arranged for offsite collection and destruction of records with 2-3 efficient emails and a quick phone chat. Quote provided, details confirmed, job booked. Dua... See more

Company replied

Rated 5 out of 5 stars

Restore have been brilliant to work with in arranging confidential waste for a period of 18 months. Chloe Tellitt has been absolutely excellent as sales executive. She goes above and beyond in ensurin... See more

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Rated 5 out of 5 stars

We scheduled Restore Datashred for the disposal of numerous bags filled with unneeded documents. Johnny Owen showed up exactly when expected, displaying a friendly demeanor and impressive efficiency.... See more

Company replied

Rated 5 out of 5 stars

Good efficient service, dealt with Shamsul who was prompt in his responses and even managed to alter the delivery dates when we needed more time without any fuss. Bags were picked up on the day with n... See more

Company replied

Rated 5 out of 5 stars

I wish to put on record how delighted I have been with the service received from this Company. The professionalism and efficiency from the minute contact was established has been exemplary. I was k... See more

Company replied

Rated 5 out of 5 stars

Excellent service - from placing the one-off confidential shredding service order with Stacey Nicol, to the collection by their driver (whose name I sadly did not get). He phoned ahead, as requested,... See more

Company replied

Rated 5 out of 5 stars

This is the first time we have used this company and to date I can only sing their praises. Claudia, in the Sales Team, has been consistently efficient, friendly and thoughtful in all our dealings wit... See more

Company replied

Rated 5 out of 5 stars

We have been using Restore Datashred for many years now and are consistently very happy with the service they provide. Operatives are friendly, helpful and efficient and happy to carry the heavy bags... See more

Company replied

Rated 5 out of 5 stars

Shamsull /Restore provided an excellent service. When I first contacted him I was overwhelmed with the amount of documents that I had to clear. He was very helpful in explaining the process of shred... See more

Company replied

Rated 5 out of 5 stars

I contacted Restore Datashred in the morning to ask for our paper bin to be collected. I was soon phoned back by a team member who said they would email me with a form to complete and sign and would t... See more

Company replied

Rated 5 out of 5 stars

We recently used Retore Datashred and they gave a great service. Special shout out to Duncan who came and collected the bags, he was fantastic and made the whole process stress free!

Company replied

Rated 5 out of 5 stars

Connor & Rueben were very helpful, friendly and professional. Will definitely use them again. Came out the next day - excellent service. Would highly recommend.

Company replied

Rated 2 out of 5 stars

I don't know what has happened Restore Data but they have really gone downhill. They didn't transfer us over from Shred on site and so we missed a shred and I had to chase. There didn't seem to be... See more

Company replied

Rated 3 out of 5 stars

UPDATE: Customer services emailed me shortly after this complaint was posted, and agreed to a refund. It is a shame I had to resort to TrustPilot to get a reaction, but in the end Datashred... See more

Company replied

Rated 4 out of 5 stars

Overall great service, would have given 5 stars, however we didn't receive a collection one week & couldn't arrange an interim pick up.

Company replied

Rated 5 out of 5 stars

Arrangement of the collection of our bags was easy, Shamsull was helpful and polite. The bags were collected on the agreed date, the man who collected them was friendly and polite and very efficient... See more

Company replied

Rated 5 out of 5 stars

Duane Jones was brilliant in helping us book a one off service to clear out a cellar of old papers, 2 days and they were done! excellent work and we have booked then in again to do the office.

Company replied

Rated 5 out of 5 stars

Call answered promptly, Shamsull listened whilst I explained what we required - all understood and request for pick up logged - first class service

Company replied

Rated 5 out of 5 stars

Excellent service from Restore Datashred! This is the second time I have used this company and both times they have been extremely efficient and professional. Many thanks to Sham and his team.

Company replied

Rated 5 out of 5 stars

Have dealt with Chloe on several occasions to provide us with paper confidential waste. She provides an efficient and easy service throughout. Thanks Chloe!

Company replied

Rated 5 out of 5 stars

can not fault this company . we have used them the past few years and between the lady who helps to arange the pick up and the man that comes out to collect , we are very happy with the service pro... See more

Company replied

Rated 5 out of 5 stars

We needed secure disposal of a lot of personal data on RW-DVD's, tapes and other media. Kate in the Restore Total Waste Management office was brilliant, making the process straightforward and swift a... See more

Company replied

Rated 5 out of 5 stars

Over the last few years i had decided that the sensitive company documents that I hold needed to be destroyed. Somehow I managed to get a phone number and contacted Restore. My first interaction this... See more

Company replied

Rated 5 out of 5 stars

Fiona Merritt was very helpful. She advised me what options there were and sent the quotations over quickly. All pricing was clear on the quotation. Fiona was friendly and polite. Give her a raise!!!

Company replied

Rated 5 out of 5 stars

Initially I was unable to create an account because my email format was not accepted on the company website. I phoned the 0800 number on the Restore Datashred website and spoke with Shamsul who immedi... See more

Company replied

Rated 5 out of 5 stars

Restore PLC has been a supplier to CIC Bank, London branch for a couple of years now. We recently started using a sub-service under Restore PLC, Restore Datashred, and so far, the service provided fro... See more

Company replied

Rated 5 out of 5 stars

Really great service from Shamsul. We called last week, said what we needed, the bags were received really quickly and collected today! Stress free and good value. Would highly recommend.

Company replied

Rated 5 out of 5 stars

We have operated our small business successfully for more than twenty years, during which time we accumulated a significant amount of paperwork. Much of this was stored in a secure unit costing us... See more

Company replied

Rated 5 out of 5 stars

EXCELLENT SERVICE THIS MORNING FROM KEVIN KALAMBAYI SUPER HELPFUL COMPANY AND THIS GUY WAS JUST FAB, THANKS A MILLION WOULD HIGHLY RECOMMEND

Company replied

Rated 5 out of 5 stars

For over two decades, our small business thrived, but in that time, we amassed a large quantity of documents. We stored these papers in a secure facility that cost us approximately £100 monthly. Event... See more

Company replied

Rated 5 out of 5 stars

Outstanding service and VERY highly recommended. Great reliable service and very reasonably priced. Will certainly be using Restore Datashred in future. 10/10 Thank you!!

Company replied

Rated 5 out of 5 stars

Excellent swift service that was good value considering I required a one off collection. The advisor was very helpful and friendly.

Company replied

Rated 5 out of 5 stars

Kate is very consultative and knowledgeable, a good choice as a waste partner for the business.

Company replied

Rated 5 out of 5 stars

Chloe Tillet was extremely helpful and answered all our questions promptly, Great service

Company replied

Rated 5 out of 5 stars

Really efficiently handled from the initial enquiry with Sarah to dealing with dropping off the boxes of documents for shredding and all the required waste transfer documents

Company replied

Rated 5 out of 5 stars

Datashred were prompt, efficient and competitively priced. I would use them again.

Company replied

Rated 5 out of 5 stars

Very happy with customer service provided by Kevin. He handled all efficiently. Asist me all the way. From the quotation until last stage of processing payment. He was patient and pleasant. Thank y... See more

Company replied

Rated 5 out of 5 stars

I received a very efficient service to confidentially recycle a number of PCs. The service was very helpful and the cost very reasonable.

Company replied

Rated 5 out of 5 stars

An excellent service. As our office is closing we have many confidential waste sacks to be collected and Restore have been flexible and supportive. We requested extra collections and these were... See more

Company replied

Rated 5 out of 5 stars

Great communication and systems from Restore datashred - in particular Richard Jones and Richard at Belfast branch . Very easy to deal with and assurance provided of disposal

Company replied

Rated 5 out of 5 stars

Restore Datashred have been consistently reliable and professional in the services they provide. Their communication is clear, timely, and proactive, and they always ensure collections run smoothly... See more

Company replied


Company details

  1. Shredding Service
  2. Data Destruction Equipment Store
  3. Garbage Collection Service
  4. Recycling Center
  5. Waste Management Service

Written by the company

Restore Datashred is one of the UK’s leading providers of secure and confidential shredding services, trusted by thousands of organisations to protect sensitive information. We pride ourselves on offering flexible, efficient, and fully compliant shredding solutions, whether you need regular collections, one‑off clearances, or specialist handling for confidential materials. Data security is at the core of everything we do. Restore Datashred maintains industry‑leading standards in compliance, security, and chain‑of‑custody, giving customers complete confidence that their information is protected at every stage. Restore Datashred is your dependable partner for safe, compliant and environmentally responsible document destruction.

Fast secure document shredding for your business.

Written by the company

Get rid of confidential documents with guaranteed professional data destruction from Restore Datashred.
In an increasingly competitive business environment your company’s integrity, reputation and prosperity depend on the secure handling, storage and destruction of sensitive information. Call now or visit our website for a free quote!

Restore Datashred: Your Guarantee of Secure Shredding

You can trust our confidential shredding services…

You can trust our confidential shredding services…
At Restore Datashred, we understand the importance of protecting your confidential information. That's why we offer a comprehensive guarantee to ensure your documents are shredded securely and beyond recovery. Our Guarantee: Industrial-Grade Shredding: We use state-of-the-art shredders that reduce documents into particles, making data recovery virtually impossible. Chain of Custody: Your documents are tracked from the point of collection to the shredding process, ensuring they remain secure throughout. Certificate of Destruction: Upon request, we provide a certificate verifying the complete destruction of your materials. Compliance with Regulations: Our shredding processes adhere to the strictest data security regulations, including GDPR and BS EN 15713:2023. Insurance Coverage: We carry comprehensive insurance to protect your peace of mind in case of any unforeseen event

Contact info

We offer a range of shredding services.

Whether it's off-site or on-site we're here to help.


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

brilliant service!!

20 August 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Dear CT, thank you for taking the time to leave us a 5* review, we really appreciate it.

Rated 5 out of 5 stars

Duane Jones was brilliant in helping us…

Duane Jones was brilliant in helping us book a one off service to clear out a cellar of old papers, 2 days and they were done! excellent work and we have booked then in again to do the office.

4 August 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Laura,

Thank you for your kind words about our team.

It is great to hear the lovely feedback about and we are very happy to help you with your secure shredding.

Many thanks,
Restore Datashred

Rated 1 out of 5 stars

Beware signing a contract with this company!

This company has a 90-day notice period and an extremely unethical ORIGINAL TERM auto renewal clause in their contracts that is not made clear when signing up to their services. We didn't receive any reminder that our 2 year contract was coming to an end to allow us to give correct level of notice and so when I tried to give notice 30 days before the contract was due to end, I was told that I had missed the cut off point and our contract would renew for a further 2 YEARS! Having read through other similar 1-star reviews from other customers, I reached out to Sian Peat asking to raise a formal complaint and I've just been ignored. We are stuck paying for a service that we no longer need nor want until the end of April 2027 unless we pay a breach fee.

27 March 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Claire,

Thank you for sharing your feedback with us. I’m sorry to hear you’ve had this experience, and I appreciate you taking the time to let us know.

I completely understand your concerns about the contract. Like many businesses, we do have terms and conditions that outline how our services work, including details about the recurring contract. We always encourage our customers to review these.

I did receive your email regarding this and can guarantee I passed it straight on to your account manager, who is best placed to help. I also copied in our sales manager so they’re fully aware of the situation. They’ve assured me they’ve tried to reach you several times to discuss this, including another attempt today.

If you’re able to give our team a quick call on 0800 376 4422, they’ll be ready to help you get this sorted as soon as possible. We really do want to make sure your concerns are properly addressed.

Kind regards,
Sian

Rated 5 out of 5 stars

Restore 10*

Restore have been brilliant to work with in arranging confidential waste for a period of 18 months. Chloe Tellitt has been absolutely excellent as sales executive. She goes above and beyond in ensuring we were happy with the product and price and could not be more pleasant to work alongside. I know I can always pick up the phone the phone to Chloe and nothing is too much!

6 August 2025
Unprompted review
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Reply from Restore Datashred

Hi Lily,

Thank you for taking the time to provide feedback about your experience.

It's great to hear that Chloe was helpful throughout and that we were able to provide you with a great experience at Restore Datashred.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

A good experience

Arrangement of the collection of our bags was easy, Shamsull was helpful and polite.
The bags were collected on the agreed date, the man who collected them was friendly and polite and very efficient in his work.

25 July 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi,

Thank you for your kind words about the service.

It is great to hear the lovely feedback about Shamsull.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Restore Datashred Made It Easy For Me!

Initially I was unable to create an account because my email format was not accepted on the company website. I phoned the 0800 number on the Restore Datashred website and spoke with Shamsul who immediately created an account for me using my email address. He explained the service to me clearly and issued a quote with a link for payment. Having paid for the service, sacks for paper waste removal were delivered to me promptly and shortly thereafter my confidential documents were collected for shredding. On the day of collection Shamsul liaised with the depot on my behalf to find out when I should expect the driver to come for collection. From start to finish the entire process was easy which permitted me to focus my attention to other matters. I thank Shamsul for his good work and I recommend Restore Datashred to anyone in need of the services they offer.

24 July 2025
Unprompted review
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Reply from Restore Datashred

Hi Paul,

Thank you for taking the time to provide feedback about your experience.

It's great to hear that our team were helpful throughout the service and that we were able to provide you with a great experience.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

First Class Service

Call answered promptly, Shamsull listened whilst I explained what we required - all understood and request for pick up logged - first class service

15 July 2025
Unprompted review
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Reply from Restore Datashred

Hi Trisha,

Thank you for your feedback. It's great to hear you think our service is first class!

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Excellent swift service that was good…

Excellent swift service that was good value considering I required a one off collection. The advisor was very helpful and friendly.

7 July 2025
Unprompted review
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Reply from Restore Datashred

Hi CC,

Thank you very much for taking the time to leave feedback! It's nice to hear the great review about our one-off service.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Secure Shredding

I wish to put on record how delighted I have been with the service received from this Company. The professionalism and efficiency from the minute contact was established has been exemplary. I was kept advised of every step of the way and the correspondence set up was first class.
I am truly confident that the confidential waste has been destroyed since it was actually carried out at my premises.

I will certainly be passing your name around my Professional colleagues.

3 July 2025
Unprompted review
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Reply from Restore Datashred

Hi Keith,

Thank you for your kind words about the service. It is lovely to hear that the service you received was exemplary.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Fiona Merritt was very helpful

Fiona Merritt was very helpful. She advised me what options there were and sent the quotations over quickly. All pricing was clear on the quotation. Fiona was friendly and polite. Give her a raise!!!

27 May 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Samantha,

Thank you very much for taking the time to leave feedback! It's great to hear the wonderful review about the service Fiona was able to provide.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Excellent service!

Excellent service from Restore Datashred! This is the second time I have used this company and both times they have been extremely efficient and professional.
Many thanks to Sham and his team.

24 June 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Church Road,

Thank you for your kind words about the service. We are pleased to hear your feedback about your experience.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Superb service from start to finish.

Superb service from start to finish.
After being let down badly by another firm, I was fortunate enough to speak to Fiona at restore. She quickly organised an onsite shredding appointment for me. The driver arrived promptly and was very courteous and professional. The price was extremely good and the service was second to none. Highly recommended.

23 June 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Del,

Thank you very much for taking the time to leave feedback!

We're glad we were able to help you out and it's very nice to hear the lovely feedback about Fiona.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

The experience was stress free

The experience was stress free, quick and efficient and nice to know that the shredded paper is recycled

18 June 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Caroline,

Thank you for your kind words about the service.

It is great to hear that the job was completed efficiently and quickly.

Many thanks,
Restore Datashred

Rated 1 out of 5 stars

Shop around!

I have on many occasions tried to contact customer service to discuss my account. I’ve been a long standing customer but noticed that the price just goes up and up and I wanted to discuss terms as there is always offers on the website (currently 25%off). With no reply to emails and phone calls I emailed to terminate my account. Promptly got a response ( surprise surprise) informing me I was on a 2 year rolling contract which wasn’t explained originally. This company has been very hard to communicate with and very expensive. I have sourced a new deal with a competitor which is also national for LESS THAN HALF the price I’m currently paying and that is not an introductory offer. My advice- shop around and save and don’t be taken advantage of.

17 June 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi AR,

We're truly sorry to learn that your recent experience with us hasn't quite met your expectations. We value your business and consistently aim to provide the most reliable and secure confidential waste recycling service.

We certainly understand your question about the 25% discount. This offer is an exclusive welcome discount, thoughtfully designed for our new customers as they begin their journey with our service. You can find more comprehensive details on our website within the terms and conditions.

Like many across our industry, we want to assure you that our service agreements include an annual adjustment in line with the Consumer Price Index (CPI). This adjustment is essential for us to continue delivering the high standards of secure service, robust equipment, and full compliance that you expect. Your service agreement readily provides all the details regarding this, along with your contract terms.

Your satisfaction is incredibly important to us. We would be more than happy to discuss your specific contract concerns in detail and work together to find the best solution for you. Please feel free to contact us directly at 0800 376 4422 or email me at sian.peat@restore.co.uk.

Kind regards,
The Restore Datashred Team

Rated 5 out of 5 stars

Good efficient service

Good efficient service, dealt with Shamsul who was prompt in his responses and even managed to alter the delivery dates when we needed more time without any fuss. Bags were picked up on the day with no hassle, would recommend.

11 June 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi A H,

Thank you very much for taking the time to leave feedback! It's great to hear the wonderful review about the service Shamsull was able to provide.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Shamsull/Restore provided an excellent…

Shamsull /Restore provided an excellent service. When I first contacted him I was overwhelmed with the amount of documents that I had to clear. He was very helpful in explaining the process of shredding documents in a clear and simple manner. The task didn't sound so daunting after all. Whenever I have a question he would respond to them quickly. And when it came to the collection they arrived exactly on time. Thank you Shamsull for your support. I have no hesitation in recommend him to future clients.

1 May 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Zina,

Thank you very much for taking the time to leave feedback!

It's very nice to hear the lovely feedback about Shamsull.

We will make sure they hear the kind words.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

EXCELLENT SERVICE THIS MORNING FROM…

EXCELLENT SERVICE THIS MORNING FROM KEVIN KALAMBAYI
SUPER HELPFUL COMPANY AND THIS GUY WAS JUST FAB, THANKS A MILLION WOULD HIGHLY RECOMMEND

5 June 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Rebecca,

Thank you very much for taking the time to leave feedback about the team. It's great to hear you would recommend us.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Really great service from Shamsul

Really great service from Shamsul. We called last week, said what we needed, the bags were received really quickly and collected today! Stress free and good value. Would highly recommend.

20 May 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Heidi,

Thank you for taking the time to leave a review. It's great to hear the wonderful feedback about the team.

Kind regards,
Restore Datashred

Rated 5 out of 5 stars

Stress free process!!

We recently used Retore Datashred and they gave a great service. Special shout out to Duncan who came and collected the bags, he was fantastic and made the whole process stress free!

22 April 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Claire,

Thank you for the lovely review.

It's great to hear the wonderful words about Duncan. I will make sure this is fed back to him.

Many thanks,
Datashred

Rated 5 out of 5 stars

Made a call on Thursday afternoon

Made a call on Thursday afternoon, explained what quantities we required shredding, Richard Jones managed to make it work and lorry was on site Friday morning 9am!
Scott on site was pleasant and very efficient, job done very quickly. Very acceptable rates also.
Thank you it was really appreciated.
We wouldn't hesitate to use Restore Datashred again.

11 April 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Townparks,

Thank you for your lovely words about the team.

It is great to hear that the job was completed efficiently and pleasantly.

Many thanks,
Restore Datashred

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