Restore Information Management Reviews 1,607

friendly and helpful advice, accessed the records quickly and informative

Customer service and service support are easy to communicate with, very helpful and knowledgeable.

I Emailed with what i needed and it came next day. quick, simple, easy.

Very reliable, efficient service. Staff are always very friendly and helpful with any queries/issues. If we ever need any urgent packets, they are usually delivered within a reasonable time on the same day.

Would have liked an email confirming the file had been delivered. Instead just left on reception.

Collected fast and on time. Great communication.

Fantastic service, picked up when promised, no issues and no stress. Thank you so much

Wrong slide sent.
Driver delivered to wrong site.

Fast response to a query i had about services we have with the company during an audit at my work. The delivery drivers are always happy and chatty, and will answer any question you have. Thank you Restore

Pleasantly surprised by the prompt and seamless service offered between request to the Trust Health Records department and their external partner and actioned date! :-)

You have recently changed the process in the way sending boxes back to restore is processed which we were not informed of. This caused the collection driver to leave on two separate occasions with no boxes as we were unaware we had to print labels ourselves now and the driver did not supply these as previously. This was not communicated to us.

Never had an issue. Delivery has always been prompt, almost always next working day and when it's the following working day it's always because I sent in a request fairly late.

I had a question & it was answered within 10 mins great service

It's not great. We have to ask for additional details each month so we can check we've not been overcharged which quite often we have.
We've looked into moving to another provider but the fees they charge for the files to be removed are huge.
Some of the staff are very helpful tho when we've requested further info

Delivery of patient notes was the next day which was fantastic. Gentleman that came was very friendly, polite and cheerful. The system is great - very smooth-running. Great communication all the way through. Thank you.

Prompt response but disappointed that pallet pick up was unavailable as this meant multiple transport shipments both within Orthoplastics and between ourselves and Restore which is not eco sustainable.