Restore Information Management Reviews 1,547

I only sent my request later on Friday afternoon as it was a last minute but urgent request. I came into an email on Monday morning to confirm that I would receive the archive box that day. Within a... See more

We have worked with Restore before for our archiving needs and find the team at Woodbridge are fantastic. Nothing is too much trouble and Julius and Phill communicated well throughout, any issues were... See more

Thanks to Pauline McGeough's clear explanation on how to have my query sorted out. All Restore Management Team I've come across with showcased their excellency. Good job!

Easy to set up the appointment to view our items in storage. Damian went above and beyond to assist with our visit going well. Truly appreciated. The area is fascinating and Shane was a great host in... See more

A welcome by all of the Restore staff on my visit to the new Restore Information Management facility in Durham. I was accommodated fully and had a walk round with K Harper for a 6-monthly spot-check a... See more

I spoke with Michelle, she was very friendly, helpful and arranged my collection request quickly which I really appreciated. Matt collected our boxes, we detained him a bit whilst we sorted out the p... See more

We needed a file, for legal purposes, from a whole load of boxes sent to Restore in 2020. Within 72 hours of sending the details to them, the box was delivered and the file was in my hand and the... See more

I have used Restore for many years now to Archive our Clinical trials documents. They have never let us down. Once we have emailed them to pick up new boxes to be archived or the return of our boxes... See more

INITIAL EMAIL CONTACT WAS MADE AND RESPONDED TO QUICKLY. CUSTOMER REP WAS POLITE AND ALL WAS ARRANGED EFFICIENTLY - ALL BY EMAIL. COLLECTION WENT AS ARRANGED, PLANNED BY CUSTOMER REP, AND BOXES REMOVE... See more

Have had an interaction with their Head of IT Operations (AR), who is an absolutely horrible person to speak to. Such a low, unprofessional attitude. Hard to believe such people have a job at... See more

I completed the on line log an order, thsi was not processed, I had to chase this several times, I was assured the collection was not booked however the date given no one turned up. I then receiv... See more

Hi Restore Team, Please accept my deepest gratitude for your unwavering support over the years. I would like to extend my gratitude to all of you for your excellent support through out the year and... See more

Requests for notes/boxes always dealt with efficiently. Drivers always happy and helpful on drop off and lift and place boxes where I need them. Business Support always helpful thank you

Easy to use email address which was replied to very quickly and a collection date was arranged for Sep 2. However, they arrived on Sep 1 which was not an issue, I was not on site by by Senior Sup... See more

Delivery when expected. Able to adapt to our specific needs (i.e to accept requests for individual unlisted files from boxes on inventory by email rather than whole boxes from website).

We submit a high number of requests and we always receive our records in a timely manner and the delivery person is always friendly. We are very happy with the service we receive, every time.

Amy answered my email quickly and went above and beyond to help organise delivery when I couldn't find a patient on the portal. Delivery guys are always friendly too. :)

From a quick phone call on Monday to then being asked to send an email to confirm what I needed, the gentlemen came to collect my boxes the very next day, super impressed with the high level of servic... See more

Request for an archive box to be returned was dealt with in an efficient timely manner. The box being in my office within 24 hrs. Much appreciated

I found the whole process very easy and quick , from the time I asked for the boxes being stored to the time they were collected. The person who collected ther boxes was very polite and helpful

I have found Restore to always be very happy to help and very quick. The drivers that come to pick up and drop off are friendly. The gentleman who downloads the microfiche is also very helpful and e... See more

Friendly efficient service when enquiring about return of stored boxes. Boxes ordered via email on Friday afternoon arrived Monday morning.

no one has emailed me back re my query?

This company provides excellent customer service. They are very customer-friendly and respond promptly to any issues. It is a pleasure to deal with them.

We have been customers of Restore for many years and found their customer service to be good. Any problems are resolved.

Request of boxes from storage always arrive next day, Andy always helpful and friendly, issue of barcodes was resolved very quickly by Dale

Boxes arrived on time, within the hours specified, Darren was very helpful loading them where they needed to go.

I requested the notes which came to the department in good time. The courier is always helpful & the response when receiving the request via the email is of a good standard.

Communication awful, terribly organised workflow, several mistakes and denying them, answers are general copy paste messages rather then real help.

Really quick response time to my enquiry. I often have to use this service and find the staff to be very efficient. Staff have called me back to check details and are always polite.

For some months we have been paying for a service we cannot access. There seems a lack of urgency in resolving our query.

Efficient service! Efficient Staff! Customer service is very good, quick response to email requests, items delivered on time as requested with no issues.

The procedure was very straightforward and easy. I had about 30 boxes which needed archiving and collection was arranged the next day! Thank you

The restore team respond very quickly to any request. Items you request are with you the next day. This is a very efficient company, who are always happy to help :)

Very quick and efficient service. A very little hiccup with one of the files, which was speedily rectified with really helpful and friendly staff.

Great Service. I always a speedy response from restore and they are helpful and professional. Great service all round.

Super fast and efficient service. Records usually delivered the day after ordering. Well wrapped and secure. Helpful and polite staff.

Staff are super helpful and efficient. Very informative, this helps to plan and get the job done. Thank you!

All staff at Restore are friendly and helpful and the communication from them is great!

We left Restore due to the price increase. I was trying to get a list of the documents they previously held for me but unfortunately this is not available due to GDPR. Staff did try to assist but I... See more

i have been trying to get a black toner since November 1st ordering of the automated system then 2 weeks ago called to place an order as it still hasn't arrived came into work Monday still not arrive... See more

Laura and team are always quick to respond to emails and sort any issues promptly - Fantastic service.

A frustrating system when ordering products from the shop to be delivered. Ordered three times but the order didnt complete completely, then received an email (noreply) that was empty and had then to... See more

On the whole .... everything good. delivery on time. occasionally bit of a mix up with boxes & bar codes but is usually sorted straight away once i have spoken to customer care team.

Most of the time the service we receive from Restore is great, both through the web portal and over the phone enquiries. Where is sometimes falls down is the delay is getting addresses/cost centres... See more

They are a great team, answer queries immediately and send the online archive notes on time

Ordered Boxes late on Friday, arrived first thing Monday morning. Excellent service

I am waiting for an invoice from Katy and have been waiting for weeks! It would be useful if you could get your act together! You have put me "on hold" in spite of the fact that we have consistently... See more

Very quick and efficient service, timely response to emails and files are sent quickly. Team are very helpful.

I received a quick response from my request and they were delivered on time at the location specified.

account managers always changing, the only people we get to speak to are your accounts team which are great, but you seems to change account mangers so much and then a hand over is never completed

I've been working with Restore of nearly 3 and half years now. The customer service, diligence, efficiency and punctuation is spectacular. I can not recommend Restore enough.

Emailed one day and company was here within days. Very prompt service! Quick and professional.

Delivery driver would not bring boxes up 1 flight of stairs even though he took several boxes down & brought 1 box up!!

The team who came were excellent. They were organised and knowledgeable and knew what they need to do.

I have not received any information about sending us our barcode. I emailed the number of boxes, but no response.