Restore Datashred Reviews 1,147

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, friendliness, and efficiency. Many people appreciate the professionalism and promptness in handling their requests, making the overall process smooth and stress-free. The customer service is frequently described as superb, with individuals noting quick responses and clear communication. However, some customers also noted issues with communication, particularly regarding contacting customer service for account discussions or missed collections. A few people mentioned difficulties in getting responses to emails and phone calls, leading to frustration with the company's accessibility and responsiveness.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their efficiency, friendliness, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the very reasonable and competitive pricing, with... See more

Customer communications

Users describe ambiguous interactions with contact. Some customers praise the clear, timely, and proactive... See more

Based on these reviews

Rated 5 out of 5 stars

Richard Jones has been extremely helpful in dealing with the recycling of our waste products. Previously we organised a courier to collect the waste and bring it to us and then Datashred would collec... See more

Company replied

Rated 5 out of 5 stars

We booked Restore Datashred to take away many, many bags of papers we no longer required. Johnny Owen arrived on the date as specified, was pleasant, efficient, explained the process of shredding / re... See more

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Rated 5 out of 5 stars

Kevin Kalambayi is very friendly, and right from my first introductory call has delivered great service. We have just signed a new contract with Restore Datashred and he has ensured that any queries... See more

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Rated 5 out of 5 stars

Superb service from start to finish. After being let down badly by another firm, I was fortunate enough to speak to Fiona at restore. She quickly organised an onsite shredding appointment for me. The... See more

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Rated 1 out of 5 stars

Will try to tie you into super long contracts with large notice periods that are hard to get out of. Once we finally managed to leave they did not bother to make last collection of our confidential wa... See more

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Rated 1 out of 5 stars

Currently trying to get a response from customer services - 20 minutes and counting. No response to emails sent from the customer portal! There is a visit booked for today - marked ad-hoc! Staye... See more

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Rated 1 out of 5 stars

I have on many occasions tried to contact customer service to discuss my account. I’ve been a long standing customer but noticed that the price just goes up and up and I wanted to discuss terms as the... See more

Company replied

Rated 5 out of 5 stars

We dealt with a lovely lady called Chloe Tillet to shred and dispose of many years of paperwork that had been stored in the loft. She was very helpful in explaining how the company carried out the di... See more

Company replied

Rated 5 out of 5 stars

Super simple and quick. Had a booking arranged for offsite collection and destruction of records with 2-3 efficient emails and a quick phone chat. Quote provided, details confirmed, job booked. Dua... See more

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Rated 5 out of 5 stars

Restore have been brilliant to work with in arranging confidential waste for a period of 18 months. Chloe Tellitt has been absolutely excellent as sales executive. She goes above and beyond in ensurin... See more

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Rated 5 out of 5 stars

We scheduled Restore Datashred for the disposal of numerous bags filled with unneeded documents. Johnny Owen showed up exactly when expected, displaying a friendly demeanor and impressive efficiency.... See more

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Rated 5 out of 5 stars

Good efficient service, dealt with Shamsul who was prompt in his responses and even managed to alter the delivery dates when we needed more time without any fuss. Bags were picked up on the day with n... See more

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Rated 5 out of 5 stars

I wish to put on record how delighted I have been with the service received from this Company. The professionalism and efficiency from the minute contact was established has been exemplary. I was k... See more

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Rated 5 out of 5 stars

Excellent service - from placing the one-off confidential shredding service order with Stacey Nicol, to the collection by their driver (whose name I sadly did not get). He phoned ahead, as requested,... See more

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Rated 5 out of 5 stars

This is the first time we have used this company and to date I can only sing their praises. Claudia, in the Sales Team, has been consistently efficient, friendly and thoughtful in all our dealings wit... See more

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Rated 5 out of 5 stars

We have been using Restore Datashred for many years now and are consistently very happy with the service they provide. Operatives are friendly, helpful and efficient and happy to carry the heavy bags... See more

Company replied

Rated 5 out of 5 stars

Shamsull /Restore provided an excellent service. When I first contacted him I was overwhelmed with the amount of documents that I had to clear. He was very helpful in explaining the process of shred... See more

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Rated 5 out of 5 stars

I contacted Restore Datashred in the morning to ask for our paper bin to be collected. I was soon phoned back by a team member who said they would email me with a form to complete and sign and would t... See more

Company replied

Rated 5 out of 5 stars

We recently used Retore Datashred and they gave a great service. Special shout out to Duncan who came and collected the bags, he was fantastic and made the whole process stress free!

Company replied

Rated 5 out of 5 stars

Connor & Rueben were very helpful, friendly and professional. Will definitely use them again. Came out the next day - excellent service. Would highly recommend.

Company replied

Rated 2 out of 5 stars

I don't know what has happened Restore Data but they have really gone downhill. They didn't transfer us over from Shred on site and so we missed a shred and I had to chase. There didn't seem to be... See more

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Rated 3 out of 5 stars

UPDATE: Customer services emailed me shortly after this complaint was posted, and agreed to a refund. It is a shame I had to resort to TrustPilot to get a reaction, but in the end Datashred... See more

Company replied

Rated 4 out of 5 stars

Overall great service, would have given 5 stars, however we didn't receive a collection one week & couldn't arrange an interim pick up.

Company replied

Rated 5 out of 5 stars

Arrangement of the collection of our bags was easy, Shamsull was helpful and polite. The bags were collected on the agreed date, the man who collected them was friendly and polite and very efficient... See more

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Rated 5 out of 5 stars

Duane Jones was brilliant in helping us book a one off service to clear out a cellar of old papers, 2 days and they were done! excellent work and we have booked then in again to do the office.

Company replied

Rated 5 out of 5 stars

Call answered promptly, Shamsull listened whilst I explained what we required - all understood and request for pick up logged - first class service

Company replied

Rated 5 out of 5 stars

Excellent service from Restore Datashred! This is the second time I have used this company and both times they have been extremely efficient and professional. Many thanks to Sham and his team.

Company replied

Rated 5 out of 5 stars

Have dealt with Chloe on several occasions to provide us with paper confidential waste. She provides an efficient and easy service throughout. Thanks Chloe!

Company replied

Rated 5 out of 5 stars

can not fault this company . we have used them the past few years and between the lady who helps to arange the pick up and the man that comes out to collect , we are very happy with the service pro... See more

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Rated 5 out of 5 stars

We needed secure disposal of a lot of personal data on RW-DVD's, tapes and other media. Kate in the Restore Total Waste Management office was brilliant, making the process straightforward and swift a... See more

Company replied

Rated 5 out of 5 stars

Over the last few years i had decided that the sensitive company documents that I hold needed to be destroyed. Somehow I managed to get a phone number and contacted Restore. My first interaction this... See more

Company replied

Rated 5 out of 5 stars

Fiona Merritt was very helpful. She advised me what options there were and sent the quotations over quickly. All pricing was clear on the quotation. Fiona was friendly and polite. Give her a raise!!!

Company replied

Rated 5 out of 5 stars

Initially I was unable to create an account because my email format was not accepted on the company website. I phoned the 0800 number on the Restore Datashred website and spoke with Shamsul who immedi... See more

Company replied

Rated 5 out of 5 stars

Restore PLC has been a supplier to CIC Bank, London branch for a couple of years now. We recently started using a sub-service under Restore PLC, Restore Datashred, and so far, the service provided fro... See more

Company replied

Rated 5 out of 5 stars

Really great service from Shamsul. We called last week, said what we needed, the bags were received really quickly and collected today! Stress free and good value. Would highly recommend.

Company replied

Rated 5 out of 5 stars

We have operated our small business successfully for more than twenty years, during which time we accumulated a significant amount of paperwork. Much of this was stored in a secure unit costing us... See more

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Rated 5 out of 5 stars

EXCELLENT SERVICE THIS MORNING FROM KEVIN KALAMBAYI SUPER HELPFUL COMPANY AND THIS GUY WAS JUST FAB, THANKS A MILLION WOULD HIGHLY RECOMMEND

Company replied

Rated 5 out of 5 stars

For over two decades, our small business thrived, but in that time, we amassed a large quantity of documents. We stored these papers in a secure facility that cost us approximately £100 monthly. Event... See more

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Rated 5 out of 5 stars

Outstanding service and VERY highly recommended. Great reliable service and very reasonably priced. Will certainly be using Restore Datashred in future. 10/10 Thank you!!

Company replied

Rated 5 out of 5 stars

Excellent swift service that was good value considering I required a one off collection. The advisor was very helpful and friendly.

Company replied

Rated 5 out of 5 stars

Kate is very consultative and knowledgeable, a good choice as a waste partner for the business.

Company replied

Rated 5 out of 5 stars

Chloe Tillet was extremely helpful and answered all our questions promptly, Great service

Company replied

Rated 5 out of 5 stars

Really efficiently handled from the initial enquiry with Sarah to dealing with dropping off the boxes of documents for shredding and all the required waste transfer documents

Company replied

Rated 5 out of 5 stars

Datashred were prompt, efficient and competitively priced. I would use them again.

Company replied

Rated 5 out of 5 stars

Very happy with customer service provided by Kevin. He handled all efficiently. Asist me all the way. From the quotation until last stage of processing payment. He was patient and pleasant. Thank y... See more

Company replied

Rated 5 out of 5 stars

I received a very efficient service to confidentially recycle a number of PCs. The service was very helpful and the cost very reasonable.

Company replied

Rated 5 out of 5 stars

An excellent service. As our office is closing we have many confidential waste sacks to be collected and Restore have been flexible and supportive. We requested extra collections and these were... See more

Company replied

Rated 5 out of 5 stars

Great communication and systems from Restore datashred - in particular Richard Jones and Richard at Belfast branch . Very easy to deal with and assurance provided of disposal

Company replied

Rated 5 out of 5 stars

Restore Datashred have been consistently reliable and professional in the services they provide. Their communication is clear, timely, and proactive, and they always ensure collections run smoothly... See more

Company replied


Company details

  1. Shredding Service
  2. Data Destruction Equipment Store
  3. Garbage Collection Service
  4. Recycling Center
  5. Waste Management Service

Written by the company

Restore Datashred is one of the UK’s leading providers of secure and confidential shredding services, trusted by thousands of organisations to protect sensitive information. We pride ourselves on offering flexible, efficient, and fully compliant shredding solutions, whether you need regular collections, one‑off clearances, or specialist handling for confidential materials. Data security is at the core of everything we do. Restore Datashred maintains industry‑leading standards in compliance, security, and chain‑of‑custody, giving customers complete confidence that their information is protected at every stage. Restore Datashred is your dependable partner for safe, compliant and environmentally responsible document destruction.

Fast secure document shredding for your business.

Written by the company

Get rid of confidential documents with guaranteed professional data destruction from Restore Datashred.
In an increasingly competitive business environment your company’s integrity, reputation and prosperity depend on the secure handling, storage and destruction of sensitive information. Call now or visit our website for a free quote!

Restore Datashred: Your Guarantee of Secure Shredding

You can trust our confidential shredding services…

You can trust our confidential shredding services…
At Restore Datashred, we understand the importance of protecting your confidential information. That's why we offer a comprehensive guarantee to ensure your documents are shredded securely and beyond recovery. Our Guarantee: Industrial-Grade Shredding: We use state-of-the-art shredders that reduce documents into particles, making data recovery virtually impossible. Chain of Custody: Your documents are tracked from the point of collection to the shredding process, ensuring they remain secure throughout. Certificate of Destruction: Upon request, we provide a certificate verifying the complete destruction of your materials. Compliance with Regulations: Our shredding processes adhere to the strictest data security regulations, including GDPR and BS EN 15713:2023. Insurance Coverage: We carry comprehensive insurance to protect your peace of mind in case of any unforeseen event

Contact info

We offer a range of shredding services.

Whether it's off-site or on-site we're here to help.


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A very smooth and trouble-free operation at all points

Your visit to collect my documents for shredding was easy to arrange, everyone was helpful and efficient and very pleasant to talk to, and the final collection was on time and very speedy. Altogether a very smooth operation, thank you.

27 March 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Pamela,

Thank you very much for taking the time to leave feedback! It's very nice to hear the lovely feedback about the service.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Fast efficecient service

Fast, efficient, friendly, professional service from initial contact to collection of waste

14 February 2025
Unprompted review
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Reply from Restore Datashred

Hi Sugar Hill Primary,

Thank you very much for taking the time to leave feedback about your experience. It's great to hear you found the service fast and friendly.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Confidential Shredding

Confidential Shredding - smooth process, empty bags delivered and then full bags collected. Would highly recommend this company and we will definitely be using them again.

6 March 2025
Unprompted review
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Reply from Restore Datashred

Hi Lisa Merritt,

Thank you very much for leaving a review.

It is wonderful to hear that our team were able to provide you with a smooth process.

Kind Regards,
Restore Datashred

Rated 5 out of 5 stars

Great Service all round.

Great Service all round.
Good Customer Service by Alicia.
The whole experience from ordering the Van for Shredding our Documents to the Van arriving to actually do the Shredding on the Day we were given absolutely brilliant. Thank you.

30 January 2025
Unprompted review
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Reply from Restore Datashred

Hi Julia,

Thank you very much for taking the time to leave feedback!

It's very nice to hear the lovely feedback about Alicia Hurst.

We will make sure they hear the kind words.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Excellent service

Excellent service, lots of contact to make sure everything was on time and right for us. Philip collected the boxes, very efficient and very pleasant, office contact was Shamsul, again, no issues or complaints. Will use this company again, very highly recommended.
My collection was taken by Datashred in Bedwas, Caerphilly.

21 March 2025
Unprompted review
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Reply from Restore Datashred

Hi Angela,

Thank you very much for taking the time to leave feedback! It's great to hear the wonderful review about the service Philip and Shamsull were able to provide.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Great service - Easy to recommend

Great service, smooth contract process and comms from sales, great driver and kept updated well at all times during delivery.
Easy to recommend!

25 March 2025
Unprompted review
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Reply from Restore Datashred

Hi Paul,

We are pleased to hear your great feedback about the service.

Thank you for leaving a review.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Very fast and helpful

Very fast and helpful. Kept me updated and dealt with my company efficiently. Well done, Shamsull. The driver that came to shred the documents was very professional as well

20 March 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Globe Dental,

Thank you very much for taking the time to leave feedback about your experience. It's great to hear you found the service fast and helpful.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Shamshull dealt with me promptly and…

Shamshull dealt with me promptly and efficiently. Am very happy with the service I received.

12 March 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Paul,

We are pleased to hear your feedback about the service, and it's lovely to hear your kind words abut Shamsull!

Many thanks,
Restore Datashred

Rated 1 out of 5 stars

T&Cs from the stone age BEWARE - DONT USE

Due to business expansion we have decided to centralise the use of one business to collect all confidential waste from all 3 of our regional offices - we tried to give notice on our contract orig. signed in 2019 and was told as we have missed the renewal date SO we now are locked into an automatic 1 year extension !!
HOW IS THAT ALLOWED .... this company has even changed its name since !! So much for being a loyal long standing customer !!

21 February 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Matt,

I'm very sorry to hear you aren't happy with the service and our contract stipulations.

We do have depots across the country and therefore if you are looking to have a service that is consolidated, this is something we will be able to facilitate for you within your current contract.

If you would like to discuss your current contract further and see if there is anything we can do to help then please do reach out to me and we will review this for you.

Please reach out to me and we can look into this for you.

Many thanks
Sian Peat, Communications Executive
sian.peat@restore.co.uk

Rated 5 out of 5 stars

Fiona and her team

Fiona and her team are periodically in touch with us to check on our needs. When we have a load for shredding it is easy to arrange with them. Working in financial services we require confidentiality and certainty that shredding has occurred. We hurt that all from Restore DataShred!

19 February 2025
Unprompted review
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Reply from Restore Datashred

Hi Peter,

Thank you very much for taking the time to leave feedback!

It's very nice to hear the fab feedback about our colleagues.

We will make sure they hear the kind words.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Great Service

Everything went very smoothly with our bulk shredding exercise of 97 bags!
The staff were super helpful and we received an excellent service.

7 February 2025
Unprompted review
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Reply from Restore Datashred

Hi Sarah,

Thank you for taking the time to leave a review. It's wonderful to hear the great feedback about the service!

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Fast, effective and trustworthy

Fast, secure, assured process! Good price and ideal for one off collections from our home. Would definitely use again.

27 January 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Helen,

Thank you very much for taking the time to leave feedback! It's great to hear feedback on our one-off collections.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Twice used this company

I have now used this company twice at my home address, and on both occasions they have arrived on time, been absolutely friendly and professional.
I would strongly recommend you use this company.

29 January 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Trudy,

It's wonderful to hear the great feedback about our collection operators!

Thank you for taking the time to leave a review.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Our office made enquiries with Jacob…

Our office made enquiries with Jacob Jupe of Restore as we have some major strip outs coming up, some of the sites are straight forward with site access and some more complex. Thank you Jacob for your advice and assisting us with the logistic matters. We were all very impressed and David our Ops director was particularly appreciative of your help with these projects and is actually looking to working with you upon confirmation of starting dates.

28 January 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Jeremy,

Thank you for taking the time to leave feedback about your experience, it's great to hear your positive review about our service.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Star performance - Confidential waste sack collection

The two guys who came to collect the filled confidential waste sacks were friendly and efficient - they took all 100 sacks despite us under estimating the total (only a 70 sack collection was ordered). They also suggested that we could add a sack collection to our monthly console collections - and left us some more confidential waste sacks ready for the next purge collection. Great service!

28 January 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Kim

We are pleased to hear your feedback about the service, and it's nice to know that our SCO's are efficient!

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Chloe Tellitt was very hepful

Chloe Tellitt was very hepful , we had some difficulties with our archiving process but all got nicely sorted with a huge help and patience of Chloe Tellitt.

28 January 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Marta,

It's wonderful to hear the great feedback about Chloe!

Thanks for the review.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Great service and staff are so friendly…

Great service and staff are so friendly and helpful.
Shamsull was brilliant in supporting us each time we have contacted him. Glen, who dropped the shredding bin off and collected it, was so lovely and friendly too. Restore Datashred has become one of our trusted go-to sources.

27 January 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hi Healthwatch,

It's wonderful to hear you found our staff friendly and helpful. Thanks very much for leaving great feedback about Shamsull and Glen.

Thanks for the review.

Many thanks,
Restore Datashred

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