Restore Datashred Reviews 1,147

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, friendliness, and efficiency. Many people appreciate the professionalism and promptness in handling their requests, making the overall process smooth and stress-free. The customer service is frequently described as superb, with individuals noting quick responses and clear communication. However, some customers also noted issues with communication, particularly regarding contacting customer service for account discussions or missed collections. A few people mentioned difficulties in getting responses to emails and phone calls, leading to frustration with the company's accessibility and responsiveness.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their efficiency, friendliness, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the very reasonable and competitive pricing, with... See more

Customer communications

Users describe ambiguous interactions with contact. Some customers praise the clear, timely, and proactive... See more

Based on these reviews

Rated 5 out of 5 stars

Richard Jones has been extremely helpful in dealing with the recycling of our waste products. Previously we organised a courier to collect the waste and bring it to us and then Datashred would collec... See more

Company replied

Rated 5 out of 5 stars

We booked Restore Datashred to take away many, many bags of papers we no longer required. Johnny Owen arrived on the date as specified, was pleasant, efficient, explained the process of shredding / re... See more

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Rated 5 out of 5 stars

Kevin Kalambayi is very friendly, and right from my first introductory call has delivered great service. We have just signed a new contract with Restore Datashred and he has ensured that any queries... See more

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Rated 5 out of 5 stars

Superb service from start to finish. After being let down badly by another firm, I was fortunate enough to speak to Fiona at restore. She quickly organised an onsite shredding appointment for me. The... See more

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Rated 1 out of 5 stars

Will try to tie you into super long contracts with large notice periods that are hard to get out of. Once we finally managed to leave they did not bother to make last collection of our confidential wa... See more

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Rated 1 out of 5 stars

Currently trying to get a response from customer services - 20 minutes and counting. No response to emails sent from the customer portal! There is a visit booked for today - marked ad-hoc! Staye... See more

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Rated 1 out of 5 stars

I have on many occasions tried to contact customer service to discuss my account. I’ve been a long standing customer but noticed that the price just goes up and up and I wanted to discuss terms as the... See more

Company replied

Rated 5 out of 5 stars

We dealt with a lovely lady called Chloe Tillet to shred and dispose of many years of paperwork that had been stored in the loft. She was very helpful in explaining how the company carried out the di... See more

Company replied

Rated 5 out of 5 stars

Super simple and quick. Had a booking arranged for offsite collection and destruction of records with 2-3 efficient emails and a quick phone chat. Quote provided, details confirmed, job booked. Dua... See more

Company replied

Rated 5 out of 5 stars

Restore have been brilliant to work with in arranging confidential waste for a period of 18 months. Chloe Tellitt has been absolutely excellent as sales executive. She goes above and beyond in ensurin... See more

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Rated 5 out of 5 stars

We scheduled Restore Datashred for the disposal of numerous bags filled with unneeded documents. Johnny Owen showed up exactly when expected, displaying a friendly demeanor and impressive efficiency.... See more

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Rated 5 out of 5 stars

Good efficient service, dealt with Shamsul who was prompt in his responses and even managed to alter the delivery dates when we needed more time without any fuss. Bags were picked up on the day with n... See more

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Rated 5 out of 5 stars

I wish to put on record how delighted I have been with the service received from this Company. The professionalism and efficiency from the minute contact was established has been exemplary. I was k... See more

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Rated 5 out of 5 stars

Excellent service - from placing the one-off confidential shredding service order with Stacey Nicol, to the collection by their driver (whose name I sadly did not get). He phoned ahead, as requested,... See more

Company replied

Rated 5 out of 5 stars

This is the first time we have used this company and to date I can only sing their praises. Claudia, in the Sales Team, has been consistently efficient, friendly and thoughtful in all our dealings wit... See more

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Rated 5 out of 5 stars

We have been using Restore Datashred for many years now and are consistently very happy with the service they provide. Operatives are friendly, helpful and efficient and happy to carry the heavy bags... See more

Company replied

Rated 5 out of 5 stars

Shamsull /Restore provided an excellent service. When I first contacted him I was overwhelmed with the amount of documents that I had to clear. He was very helpful in explaining the process of shred... See more

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Rated 5 out of 5 stars

I contacted Restore Datashred in the morning to ask for our paper bin to be collected. I was soon phoned back by a team member who said they would email me with a form to complete and sign and would t... See more

Company replied

Rated 5 out of 5 stars

We recently used Retore Datashred and they gave a great service. Special shout out to Duncan who came and collected the bags, he was fantastic and made the whole process stress free!

Company replied

Rated 5 out of 5 stars

Connor & Rueben were very helpful, friendly and professional. Will definitely use them again. Came out the next day - excellent service. Would highly recommend.

Company replied

Rated 2 out of 5 stars

I don't know what has happened Restore Data but they have really gone downhill. They didn't transfer us over from Shred on site and so we missed a shred and I had to chase. There didn't seem to be... See more

Company replied

Rated 3 out of 5 stars

UPDATE: Customer services emailed me shortly after this complaint was posted, and agreed to a refund. It is a shame I had to resort to TrustPilot to get a reaction, but in the end Datashred... See more

Company replied

Rated 4 out of 5 stars

Overall great service, would have given 5 stars, however we didn't receive a collection one week & couldn't arrange an interim pick up.

Company replied

Rated 5 out of 5 stars

Arrangement of the collection of our bags was easy, Shamsull was helpful and polite. The bags were collected on the agreed date, the man who collected them was friendly and polite and very efficient... See more

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Rated 5 out of 5 stars

Duane Jones was brilliant in helping us book a one off service to clear out a cellar of old papers, 2 days and they were done! excellent work and we have booked then in again to do the office.

Company replied

Rated 5 out of 5 stars

Call answered promptly, Shamsull listened whilst I explained what we required - all understood and request for pick up logged - first class service

Company replied

Rated 5 out of 5 stars

Excellent service from Restore Datashred! This is the second time I have used this company and both times they have been extremely efficient and professional. Many thanks to Sham and his team.

Company replied

Rated 5 out of 5 stars

Have dealt with Chloe on several occasions to provide us with paper confidential waste. She provides an efficient and easy service throughout. Thanks Chloe!

Company replied

Rated 5 out of 5 stars

can not fault this company . we have used them the past few years and between the lady who helps to arange the pick up and the man that comes out to collect , we are very happy with the service pro... See more

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Rated 5 out of 5 stars

We needed secure disposal of a lot of personal data on RW-DVD's, tapes and other media. Kate in the Restore Total Waste Management office was brilliant, making the process straightforward and swift a... See more

Company replied

Rated 5 out of 5 stars

Over the last few years i had decided that the sensitive company documents that I hold needed to be destroyed. Somehow I managed to get a phone number and contacted Restore. My first interaction this... See more

Company replied

Rated 5 out of 5 stars

Fiona Merritt was very helpful. She advised me what options there were and sent the quotations over quickly. All pricing was clear on the quotation. Fiona was friendly and polite. Give her a raise!!!

Company replied

Rated 5 out of 5 stars

Initially I was unable to create an account because my email format was not accepted on the company website. I phoned the 0800 number on the Restore Datashred website and spoke with Shamsul who immedi... See more

Company replied

Rated 5 out of 5 stars

Restore PLC has been a supplier to CIC Bank, London branch for a couple of years now. We recently started using a sub-service under Restore PLC, Restore Datashred, and so far, the service provided fro... See more

Company replied

Rated 5 out of 5 stars

Really great service from Shamsul. We called last week, said what we needed, the bags were received really quickly and collected today! Stress free and good value. Would highly recommend.

Company replied

Rated 5 out of 5 stars

We have operated our small business successfully for more than twenty years, during which time we accumulated a significant amount of paperwork. Much of this was stored in a secure unit costing us... See more

Company replied

Rated 5 out of 5 stars

EXCELLENT SERVICE THIS MORNING FROM KEVIN KALAMBAYI SUPER HELPFUL COMPANY AND THIS GUY WAS JUST FAB, THANKS A MILLION WOULD HIGHLY RECOMMEND

Company replied

Rated 5 out of 5 stars

For over two decades, our small business thrived, but in that time, we amassed a large quantity of documents. We stored these papers in a secure facility that cost us approximately £100 monthly. Event... See more

Company replied

Rated 5 out of 5 stars

Outstanding service and VERY highly recommended. Great reliable service and very reasonably priced. Will certainly be using Restore Datashred in future. 10/10 Thank you!!

Company replied

Rated 5 out of 5 stars

Excellent swift service that was good value considering I required a one off collection. The advisor was very helpful and friendly.

Company replied

Rated 5 out of 5 stars

Kate is very consultative and knowledgeable, a good choice as a waste partner for the business.

Company replied

Rated 5 out of 5 stars

Chloe Tillet was extremely helpful and answered all our questions promptly, Great service

Company replied

Rated 5 out of 5 stars

Really efficiently handled from the initial enquiry with Sarah to dealing with dropping off the boxes of documents for shredding and all the required waste transfer documents

Company replied

Rated 5 out of 5 stars

Datashred were prompt, efficient and competitively priced. I would use them again.

Company replied

Rated 5 out of 5 stars

Very happy with customer service provided by Kevin. He handled all efficiently. Asist me all the way. From the quotation until last stage of processing payment. He was patient and pleasant. Thank y... See more

Company replied

Rated 5 out of 5 stars

I received a very efficient service to confidentially recycle a number of PCs. The service was very helpful and the cost very reasonable.

Company replied

Rated 5 out of 5 stars

An excellent service. As our office is closing we have many confidential waste sacks to be collected and Restore have been flexible and supportive. We requested extra collections and these were... See more

Company replied

Rated 5 out of 5 stars

Great communication and systems from Restore datashred - in particular Richard Jones and Richard at Belfast branch . Very easy to deal with and assurance provided of disposal

Company replied

Rated 5 out of 5 stars

Restore Datashred have been consistently reliable and professional in the services they provide. Their communication is clear, timely, and proactive, and they always ensure collections run smoothly... See more

Company replied


Company details

  1. Shredding Service
  2. Data Destruction Equipment Store
  3. Garbage Collection Service
  4. Recycling Center
  5. Waste Management Service

Written by the company

Restore Datashred is one of the UK’s leading providers of secure and confidential shredding services, trusted by thousands of organisations to protect sensitive information. We pride ourselves on offering flexible, efficient, and fully compliant shredding solutions, whether you need regular collections, one‑off clearances, or specialist handling for confidential materials. Data security is at the core of everything we do. Restore Datashred maintains industry‑leading standards in compliance, security, and chain‑of‑custody, giving customers complete confidence that their information is protected at every stage. Restore Datashred is your dependable partner for safe, compliant and environmentally responsible document destruction.

Fast secure document shredding for your business.

Written by the company

Get rid of confidential documents with guaranteed professional data destruction from Restore Datashred.
In an increasingly competitive business environment your company’s integrity, reputation and prosperity depend on the secure handling, storage and destruction of sensitive information. Call now or visit our website for a free quote!

Restore Datashred: Your Guarantee of Secure Shredding

You can trust our confidential shredding services…

You can trust our confidential shredding services…
At Restore Datashred, we understand the importance of protecting your confidential information. That's why we offer a comprehensive guarantee to ensure your documents are shredded securely and beyond recovery. Our Guarantee: Industrial-Grade Shredding: We use state-of-the-art shredders that reduce documents into particles, making data recovery virtually impossible. Chain of Custody: Your documents are tracked from the point of collection to the shredding process, ensuring they remain secure throughout. Certificate of Destruction: Upon request, we provide a certificate verifying the complete destruction of your materials. Compliance with Regulations: Our shredding processes adhere to the strictest data security regulations, including GDPR and BS EN 15713:2023. Insurance Coverage: We carry comprehensive insurance to protect your peace of mind in case of any unforeseen event

Contact info

We offer a range of shredding services.

Whether it's off-site or on-site we're here to help.


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Consistently good service

We have been using Restore Datashred for many years now and are consistently very happy with the service they provide. Operatives are friendly, helpful and efficient and happy to carry the heavy bags from everywhere we had them stored.

16 January 2026
Unprompted review
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Reply from Restore Datashred

Hi Cheryl,

Thank you so much for taking the time to leave a positive review.

It's great to hear you are happy with our service!

The kind words about our team are also lovely to hear. We're glad to hear your thought our service was 5 stars.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Kevin Kalambayi - Great Service

Kevin Kalambayi is very friendly, and right from my first introductory call has delivered great service. We have just signed a new contract with Restore Datashred and he has ensured that any queries I had along the way were answered as soon as possible. I am fully equipped with portal login and service schedule.
Thank you Kevin.

7 January 2026
Unprompted review
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Reply from Restore Datashred

Hi Amelia,

Thank you so much for the 5-star review! 🌟

We are thrilled to hear that you had such a positive experience with our team. Providing "great service" is always our primary goal, but it’s especially rewarding to know that our staff were able to provide clear and helpful answers to all of your queries. We believe that transparency is key to a secure shredding process!

It’s also great to hear that you’re finding the customer portal useful. We designed the portal to give our clients easy, 24/7 access to their documentation and schedules, and we're glad it’s helping you manage your account effectively.

Thank you for choosing Restore Datashred. We look forward to working with you again soon!

Kind regards,
Restore Datashred

Rated 5 out of 5 stars

For over two decades

For over two decades, our small business thrived, but in that time, we amassed a large quantity of documents. We stored these papers in a secure facility that cost us approximately £100 monthly. Eventually, we decided it was time to assess what was truly important to keep and securely dispose of the rest.After considering several safe disposal options, Restore Datashred caught our attention. From my initial email, I received a swift and professional reply from Chloe Tellitt at Restore HQ. She provided all the necessary information, clearly laid out our choices, and offered a quote that was less than a month's storage fee.Chloe was outstanding throughout the process. She addressed every inquiry promptly and effectively, ensured the secure shredding bags arrived quickly, and smoothly coordinated the collection. Her assistance transformed a potentially challenging task into a straightforward and stress-free experience.I wholeheartedly recommend Restore Datashred for any confidential waste disposal requirements. Their service was dependable, efficient, and highly professional. My gratitude goes to Chloe for her exceptional guidance and support from beginning to end.

30 December 2025
Unprompted review
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Reply from Restore Datashred

Hi Debbie,

Thank you for the brilliant feedback! It’s honestly made our day to hear how we could help you clear out those two decades' worth of paperwork.

We're so glad we could help you save a bit of cash while getting that weight off your shoulders. We know how daunting a big clear-out can feel, so we're just happy it all went smoothly.

Thanks again for the recommendation—it means the world to a team like ours. If you ever need a hand with a clear-out again, you know where we are!

All the best,
Restore Datashred

Rated 5 out of 5 stars

Super simple and quick

Super simple and quick. Had a booking arranged for offsite collection and destruction of records with 2-3 efficient emails and a quick phone chat. Quote provided, details confirmed, job booked.
Duane, yet again was a fantastic help.

18 December 2025
Unprompted review
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Reply from Restore Datashred

Hi David,

Thank you so much for taking the time to share your experience! We are delighted to hear that the booking process for your off-site collection was so smooth and efficient.

We strive to make secure destruction as straightforward as possible, so it’s great to know that a few quick emails and a chat were all it took to get the job done.

We will be sure to pass your kind words on to Duane. He is a valued member of our team, and he’ll be thrilled to know he was such a fantastic help to you once again.

Many thanks,
Sian

Rated 2 out of 5 stars

I don't know what has happened Restore…

I don't know what has happened Restore Data but they have really gone downhill.
They didn't transfer us over from Shred on site and so we missed a shred and I had to chase. There didn't seem to be much urgency. Despite have a bi-weekly shred set up they just didn't show up.
We had to unfortunately leave them. Their only saving grace is Janice their administrator has been as helpful as she can be and clearly cares about her job.

17 December 2025
Unprompted review
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Reply from Restore Datashred

Hi Zaynah,

Thank you for bringing your recent experience to our attention via your 2-star review. We sincerely appreciate you taking the time to provide this critical feedback, as it allows us to address service deficiencies immediately.

We are genuinely sorry to hear that the transfer after the acquisition didn't go smoothly, leading to missed collections. That is absolutely not the secure, reliable service you should be getting.

We suspect that some operational data might have been lost when transferring your details from your previous provider to our system. We apologise for that glitch in the process and our absolute priority is making sure your collections are safe, secure, and always happen on time.

We want to ensure we do everything properly. We can certainly take the steps needed to manually set up your account and guarantee regular service going forward.

If you’d like to chat further about what happened and see what we can do to rectify this, please don’t hesitate to email me directly: sian.peat@restore.co.uk.

Kind Regards,

Sian Peat
Marketing Communications Executive
Restore Datashred

Rated 5 out of 5 stars

Over the last few years i had decided…that i need to resolve a long running issue involving sensitive documents.

Over the last few years i had decided that the sensitive company documents that I hold needed to be destroyed. Somehow I managed to get a phone number and contacted Restore. My first interaction this week was with Chloe Tellitt and within a few days and by weeks end the professional, courtesy and professionalism offered by this company provided a complete resolution for my troubles, the driver who attended with a bespoke vehicle was fantastic polite and well presented with Chloe offering support all the way though this endeavour . Fantastic

12 December 2025
Unprompted review
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Reply from Restore Datashred

Hi Roger,

Thank you for taking the time to leave a review.

It's wonderful, to hear that our team was professional and polite.
We are very proud to hear the lovely comments, and that we were able to provide you with a great service.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

a very efficient, helpful service

I received a very efficient service to confidentially recycle a number of PCs. The service was very helpful and the cost very reasonable.

30 September 2025
Unprompted review
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Reply from Restore Datashred

Hi Ron,

Thank you for providing your feedback regarding the confidential recycling of your PCs. We are very pleased to hear that you found the service to be very helpful.

We take immense pride in ensuring that the disposition of IT assets, including hard drive data destruction and subsequent recycling, is handled with the highest degree of security and compliance.

We look forward to assisting you with any future IT asset disposition needs.

Kind Regards,
Restore Datashred

Rated 5 out of 5 stars

Outstanding service and VERY highly…

Outstanding service and VERY highly recommended. Great reliable service and very reasonably priced. Will certainly be using Restore Datashred in future.

10/10

Thank you!!

16 December 2024
Unprompted review
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Reply from Restore Datashred

Hi DM,

Thank you so much for your outstanding feedback! We are absolutely thrilled to hear that you found our service to be "Outstanding".

That is exactly what we strive for every day.

We deeply appreciate your business and look forward to continuing to serve your data destruction needs well into the future.

Thank you again for your wonderful review!

Many thanks,
Sian

Rated 5 out of 5 stars

can not fault this company .

can not fault this company .
we have used them the past few years and between the lady who helps to arange the pick up and the man that comes out to collect , we are very happy with the service provided .
everything is done so professionally but friendly at the same time .
we will continue to use this company .

4 December 2025
Unprompted review
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Reply from Restore Datashred

Hi customer,

Thank you so much for taking the time to share this truly wonderful feedback! We are absolutely thrilled to hear that you "can not fault this company".

Your comments are especially valuable because they highlight the personalised experience we strive to deliver. We will be sure to pass on your high praise directly to the team and our SCO in your area.

Thank you again for your loyalty over the past few years.

Many thanks,
Sian

Rated 4 out of 5 stars

Overall great service

Overall great service, would have given 5 stars, however we didn't receive a collection one week & couldn't arrange an interim pick up.

1 December 2025
Unprompted review
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Reply from Restore Datashred

Hi Fay,

Thank you for taking the time to provide your wonderful feedback—we are genuinely pleased to hear you rate our overall service so highly.

However, we also noted your comment regarding the missed collection and the difficulty you experienced arranging an interim pick-up. Please accept our sincere apologies for this service lapse. It is crucial that our collections are reliable, and we take full responsibility for falling short of that expectation.

We would like to restore your service to 5-star reliability:

1. We have identified the issue and implemented internal corrective training to prevent the scheduling error from recurring.
2. If you would like to arrange an additional collection still please feel free to reach out to me, and I will ensure this is actioned.

sian.peat@restore.co.uk

Many thanks,
Sian

Rated 5 out of 5 stars

Chloe Tillet was extremely helpful and…

Chloe Tillet was extremely helpful and answered all our questions promptly, Great service

19 November 2025
Unprompted review
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Reply from Restore Datashred

Hi Catherine,

Thank you very much for taking the time to leave feedback!

It's so nice to hear the great review about our sales people, and we are more than happy to be of assistance.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Why Restore Datashred Was the Perfect Choice for Our Business

We have operated our small business successfully for more than twenty years, during which time we accumulated a significant amount of paperwork. Much of this was stored in a secure unit costing us around £100 per month, and we eventually decided it was time to review what truly needed to be kept and ensure everything else was disposed of safely and responsibly.
After exploring various secure disposal options, Restore Datashred clearly stood out. From my first email enquiry, I received a prompt and professional response from Chloe Tellitt at Restore HQ. She provided all the information we needed, explained the available options clearly, and offered a very fair and competitive quote. (less than a months unit cost)
Throughout the entire process, Chloe has been exceptional. She answered every question quickly and efficiently, ensured the secure shredding bags were delivered promptly, and arranged the collection with ease. Her support made what could have been a difficult task smooth and stress-free.
I have absolutely no hesitation in recommending Restore Datashred for any confidential waste disposal needs. Their service has been reliable, efficient, and thoroughly professional. My sincere thanks to Chloe for her outstanding help and support from start to finish.

19 November 2025
Unprompted review
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Reply from Restore Datashred

Hi Jim,

Thank you very much for taking the time to provide feedback about your experience.

It's great to hear that our team were able to assist you throughout the service and that we were able to provide you with a reliable, efficient and professional experience.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Datashred

Have dealt with Chloe on several occasions to provide us with paper confidential waste. She provides an efficient and easy service throughout. Thanks Chloe!

19 November 2025
Unprompted review
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Reply from Restore Datashred

Hi Abbie,

Thank you for your kind words about the team. It is lovely to hear that the service you received was exemplary.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Quality Of Service- Datashred

Restore PLC has been a supplier to CIC Bank, London branch for a couple of years now. We recently started using a sub-service under Restore PLC, Restore Datashred, and so far, the service provided from start to finish has been exemplary. Thanks to the professional, friendly and helpful quality of service delivered by the team, and in particular, Chloe Tellitt, the sales executive who takes pride in her work , promptness and quality of service delivered so far, which is very key to us as a financial institution.

12 November 2025
Unprompted review
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Reply from Restore Datashred

Hi Ade,

Thank you very much for taking the time to leave feedback! It's great to hear that you found the service exemplary. It's also really lovely to hear the feedback about Chloe. We will make sure they hear the kind words.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Excellent service

Excellent service - from placing the one-off confidential shredding service order with Stacey Nicol, to the collection by their driver (whose name I sadly did not get). He phoned ahead, as requested, to advise when he was on his way - he was prompt, polite and really helpful. Sacks of papers were collected yesterday and I've received the certificate of destruction today. And at a very competitive price too. I would not hesitate to recommend Restore Datashred, and will use them again, if ever needed.

28 October 2025
Unprompted review
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Reply from Restore Datashred

Hi Wendy,

Thank you for taking the time to provide such lovely feedback about your experience.

It's great to hear that our team were helpful throughout the service and that we were able to provide you with a great collection.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

We dealt with a lovely lady called…

We dealt with a lovely lady called Chloe Tillet to shred and dispose of many years of paperwork that had been stored in the loft. She was very helpful in explaining how the company carried out the disposal, when and what time the lorry would arrive and was generally helpful and respectful. The driver was also very polite and helpful. Highly recommended

17 October 2025
Unprompted review
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Reply from Restore Datashred

Hi Ian,

Thank you very much for taking the time to leave feedback!

It's so nice to hear the great review about the team, and we are more than happy to be of assistance.

Many thanks,
Restore Datashred

Rated 1 out of 5 stars

No response from customer services

Currently trying to get a response from customer services - 20 minutes and counting.
No response to emails sent from the customer portal!
There is a visit booked for today - marked ad-hoc!
Stayed in all day waiting for someone to visit.
Extremely frustrated and disappointed.

16 October 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Dear Paulette,

Thank you for bringing this issue to our attention. We sincerely regret that we were unable to attend your scheduled collection time. We aim for punctuality across all our services, and we understand that our usual communication regarding unforeseen circumstances seems to have failed in this instance.

We are treating this as a priority to ensure a swift resolution.

To enable us to track the specific service request and action an immediate reschedule, please could you send me an email with your full address and postcode?

Once this detail is received, we will confirm a resolution and new collection time promptly.

sian.peat@restore.co.uk

Kind regards,
Sian Peat

Rated 5 out of 5 stars

Really positive exeperience

I contacted Restore Datashred in the morning to ask for our paper bin to be collected. I was soon phoned back by a team member who said they would email me with a form to complete and sign and would then receive a collection a date. I received this soon after via email, however, this date was 4 weeks away. I responded back to say was there any chance this could be soon as our bin was totally full (which is likely our error that we didn't plan ahead). Duane, who had emailed me with the date, said he would make contact with the driver in our area. Within an hour, the drive arrived and picked up our bin, replacing it with a new empty one. What a brilliant and helpful service. Thank you.

14 October 2025
Unprompted review
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Reply from Restore Datashred

Hi Eve,

Thank you for taking the time to provide wonderful feedback.

It's great to hear we were able to assist you with the service and ensure this was collected swiftly for you.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

We booked Restore Datashred to take…

We booked Restore Datashred to take away many, many bags of papers we no longer required. Johnny Owen arrived on the date as specified, was pleasant, efficient, explained the process of shredding / recycling etc and everything was gone in 15minutes. Many thanks.

14 October 2025
Unprompted review
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Reply from Restore Datashred

Hi MA,

Thank you for taking the time to provide feedback about your experience.

It's great to hear that our team were pleasant throughout the service and that we were able to provide you with a efficient experience.

Many thanks,
Restore Datashred

Rated 5 out of 5 stars

Confidential waste

Great communication and the driver arrived at the right location.

18 September 2025
Unprompted review
Restore Datashred logo

Reply from Restore Datashred

Hello Charles, thank you so much for taking the time to leave us a 5* review

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