iCarhireinsurance.com Reviews 24,274

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value for money, noting that the annual policy is significantly more affordable than the daily rates offered by car hire companies, often covering the cost in a single rental. Many appreciate the straightforward process of setting up a policy and the peace of mind it provides against high excess fees and potential charges from rental companies. Reviewers frequently highlight the efficient and hassle-free claims process, with many expressing satisfaction with the prompt payouts and professional handling of their cases. The service is often described as excellent, with clear communication and helpful support. However, some customers mentioned dissatisfaction with renewal pricing, finding that existing customer renewal quotes were significantly higher than prices found through comparison sites.

What people talk about most

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive and reasonable... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the easy-to-use and... See more

Service

Users describe positive interactions with service, highlighting its ease of use and efficiency. Many... See more

Value for money

People report positive experiences with value for money. Customers consistently find the service to be... See more

Claim

Customers consistently note positive experiences with claim. Many reviewers report that the claim process is... See more

Based on these reviews

Rated 5 out of 5 stars

Used iCarhireinsurance many times. Easy to read policy notice and with the app took about 10 mins. The information notice telling you that your cover is sufficient and legal in the country you are vis... See more

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Rated 5 out of 5 stars

What a pleasure to deal with, great communication and paid out for a claim without any hassle. Been using this company for a few years but this was the first time we needed to make a claim. Definitely... See more

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Rated 5 out of 5 stars

You always hope not to have to claim on insurance policies and worry, if you do claim, that they won’t pay out. I’ve always been amazed at the good value iCarhireinsurance is compared to how much... See more

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Rated 5 out of 5 stars

We hire a car in Europe for approximately 6 weeks each year. Even at the bottom end of prices for covering uninsured losses, at £5 per day this would cost us £210 p.a.. If you hire a car for just one... See more

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Rated 5 out of 5 stars

Easy to set up an annual hire car policy and now they cover campervans for a small additional fee. I only hire a car twice or a mximum of three times a year, but with these prices it's great to know t... See more

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Rated 5 out of 5 stars

I have been with iCarHireInsurance for years now. Their simple annual bolt-on comprehensive policy helps you avoid expensive to absolute rip-off excess policy fees for car hire insurance, and provi... See more

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Rated 5 out of 5 stars

Unfortunately I've now had to make 2 x claims in 3 years. My recent one was for a chipped windscreen whilst in Spain. I contacted icarhire and from start to finish they were amazing. Really helpful an... See more

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Rated 3 out of 5 stars

Generally a disappointing experience. Used app initially. That failed to send a code to my email address on half a dozen attempts. Finally went online. Wasn’t sure if the payment side of things had wo... See more

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Rated 5 out of 5 stars

Appreciated the renewal email reminder. Although I wasn’t going to hire a car in Australia until next year I was able to delay the 12 months start date for the Gap cover to cover my Australia visit -... See more

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Rated 5 out of 5 stars

Just renew, once again, my policy. Have this policy for a few years and, unfortunately , had to use it for the first time. Did rent a car in Portugal last year and had a small incident .Before coming... See more

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Rated 4 out of 5 stars

One year's excess insurance cover for around £45. You definitely don't want to pay excess cover over the counter of a rental company - sometimes over £10 per day for one car hire session. I have nev... See more

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Rated 5 out of 5 stars

I’ve been using this company for about 5yrs. Made one claim for a stone that hit our windscreen unfortunately. It was dealt with well, I submitted everything online and took pictures of documents and... See more

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Rated 5 out of 5 stars

I have used iCarhireinsurance for a number of years now and I am very happy with the experience so far. I have never had to make a claim so I cannot comment on how good the service would be in the eve... See more

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Rated 5 out of 5 stars

Very helpful & understanding staff when I had to make a claim. Price of the policy was very good especially when compared to the extortionate rate the car hire company wanted to impose. I have had iCa... See more

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Rated 5 out of 5 stars

Very competitive prices, much cheaper than taking rental company's rip-off 'super CDW'. Have used for several years, claimed once, no problem with payout. Great scheme.

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Rated 5 out of 5 stars

I have purchased insurance coverage from iCarinsurance for many years now to cover me when I go on holiday three times a year. Never have had to claim luckily but the peace of mind and avoidance of h... See more

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Rated 5 out of 5 stars

What can I say other than praise this company. It was my first claim and I was feeling apprehensive because of the many stories I've heard of rental excess insurance companies playing games not to s... See more

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Rated 5 out of 5 stars

Purchased an excess insurance policy and was pleased with the description of exactly what it covers. Very transparent. We all hope to never need to claim but it gives me piece of mind having it in p... See more

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Rated 5 out of 5 stars

Always reliable with peace of mind European wide insurance policies - that suit our needs and go down in price each 'no claim' year rather than up every year pinned to RPI. No hassle renewals make it... See more

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Rated 3 out of 5 stars

Great service from Alamo Only issue we had was the windshield was dirty and the washer water was empty. We only noticed this when on the freeway, so couldn’t return back to the airport. We ha... See more

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Rated 4 out of 5 stars

App and booking procedure was slick and confidence boosting, and the price for insuring our car hire was about a third of what the car rental company was asking. (Can't comment on the claim procedure... See more

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Rated 5 out of 5 stars

iCarhireinsurance give absolute peace of mind when hiring a car. Like most insurances you don't want to have to make a claim but we have had to on a couple of occasions over the years and the process... See more

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Rated 4 out of 5 stars

I have used ICar starting in 2013 and found the cover worthwwhile and not expensive.The only time I have had to claim,over a quarterlight broken by a thief, the service was efficient and fair.

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Rated 5 out of 5 stars

A great insurance company. I've been using them for a few years now. Luckily, I haven't had to use their services yet, but several of my friends have, and they've been completely honest with me. I hig... See more

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Rated 5 out of 5 stars

So simple to apply and the benefits are massive when you look at the cost of the appropriate cover at the point of hiring a car. I’ve saved £80 alone on one 3 week car hire in Spain and this gives m... See more

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Rated 5 out of 5 stars

Have used Icar for many years. Considerably cheaper than taking out at the point of rental and better cover. Just takes the hassle out of foreign car hire.

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Rated 5 out of 5 stars

Effectively a renewal and upgrade of vehicle insurance to cover UK and vehicle rental abroad as well. Telephone contact was prompt and sales staff was courteous and most helpful in arranging this to m... See more

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Rated 5 out of 5 stars

Excellent company. Trustworthy I had to make a small claim last year and did not expect my premium on renewal to remain unchanged. Well done on both efficiency and integrity

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Rated 5 out of 5 stars

Used Icar for many years now, never give me a reason to look elsewhere less than 5 Minutes from start to having policy docs in my hand, it just works and is easy to navigate.

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Rated 5 out of 5 stars

Easy to book and cheaper than the options offered by the Car Hire Companies. I have never had to claim on the policies but the Reviews suggest that it is fairly straightforward as long as you stick to... See more

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Rated 1 out of 5 stars

Took out a policy and sent them and email about when the policy was due to expire as there was no time on the policy only a date which for car hire insurance was pretty important. They never got back... See more

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Rated 5 out of 5 stars

Good value, great service. I have had an excess policy for several years and have only recently had to make a claim. The customer service, communication, and efficiency of the process was excellent.... See more

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Rated 5 out of 5 stars

Highly recommended! They really have your back. The only time I needed to make a claim, it was straightforward and quick, and I received my refund without any hassle. I honestly never rent a car witho... See more

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Rated 5 out of 5 stars

We booked online and was simple to book. We had to change driver details and it was easy and we didn’t get charged for it . We didn’t start the insurance till the next day anyway but the guy we spoke... See more

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Rated 4 out of 5 stars

I found the cost reasonable and the process very seamless. I have not been to hire the car yet so cannot comment any further at this time

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Rated 5 out of 5 stars

I've taken out my second single trip policy with icarinsurance. It is very easy to take out and cheaper than the hire companies' offer. More importantly, I had to make a claim last year and it was a... See more

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Rated 5 out of 5 stars

They did the job efficiently. Explained it well, and anwered all my questions. An annual policy being cheaper than a one off was a pleasant surprise.

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Rated 5 out of 5 stars

Have been using this company for years and have always had a positive experience, even when it came to making a claim. Their processes are straightforward and the cost is competitive.

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Rated 5 out of 5 stars

I take out car hire xtra insurance abroad for peace of mind i have used icarhireinsurance for a lot of years thankfully i have not had any problems with the car hires i have had Thanks Stuart Duc... See more

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Rated 5 out of 5 stars

This insurance is very competitive and always easy to renew. It provides additional cover when renting cars abroad and is much cheaper than offered by the rental companies (which is sometimes more tha... See more

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Rated 5 out of 5 stars

ICarhire insurance is very good as a way further protecting you against the high excess charges and protect you for very high bills . I recommend Icar hire insurance any time

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Rated 5 out of 5 stars

Good rates,prompt service.When a claim arose I was very pleased to see it expedited quickly and without fuss.No hesitation in recommending to friends and family.

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Rated 5 out of 5 stars

I have had excess insurance with icarhireinsurance for many years and haven't had to claim. I made my first claim few weeks ago. They processed and paid out the claim within 7 days. Excellent service... See more

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Rated 5 out of 5 stars

Cancelled the renewal - they still renewed it and ignored my email to ask why it was renewed and not cancelled. They have taken my comments onboard - contacted me and refunded the amount paid.

Company replied

Rated 5 out of 5 stars

Have used ICarHireInsurance for ten years. Simple, quick to sign up for vehicle insurance. Equally timely fair and swift claim settlement (2015).

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Rated 5 out of 5 stars

Have used this insurance for several years and they have always looked after customers with loyalty prices!! Very good service

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Rated 5 out of 5 stars

Have had Icarhireinsurance for a few years now and it saves a lot of hassle when hiring a car in Europe. It is well priced and gives you cover for a whole year.

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Rated 5 out of 5 stars

I had a query regarding the cover I wanted so I rang the help line. The lady I spoke to was so understanding and answered my query brilliantly. Excellent service and so good to speak to a human.

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Rated 5 out of 5 stars

Easy to set up and very cost effective. An annual policy is less than the hire companies charge for the same product for a week’s hire. How good it will be in the unlikely event of a claim remains... See more

Company replied


Company details

  1. Insurance Agency

Information provided by various external sources

Car hire excess insurance that protects you against car rental excess charges. Daily and Annual policies accepted at all car rental locations worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24K reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

VERY easy to use service

VERY easy to use service. helpful as well with how to handle car rental companies that insist you take their extra policies.

22 March 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Dear customer,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Highly recommended

Very easy to navigate options and then get the right policy

21 March 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Dear Judy,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Quick and easy

Very straight forward process, complete in minutes.
Haven't yet needed to make a claim (been using them for some years), so I guess that's the ultimate test!

20 March 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Dear customer,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Easy quick and good value

Easy quick and good value

17 March 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Dear customer,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Returning customer

Used iCarhireinsurance many times. Easy to read policy notice and with the app took about 10 mins. The information notice telling you that your cover is sufficient and legal in the country you are visiting gave me the confidence to refuse all the extras that the hire company reps try to get you to buy when you collect your car.

18 March 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Dear Mr Davies,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Highly recommended!

Have been using this company for years and have always had a positive experience, even when it came to making a claim. Their processes are straightforward and the cost is competitive.

18 March 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Dear Michael,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Quick and easy to use website and the…

Quick and easy to use website and the price is competitive

17 March 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Ken,

We're happy to hear that our website was quick and easy to use, and that you found our price competitive. Thank you for your positive feedback!

Kind regards,

Shahzaib

Rated 5 out of 5 stars
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Manuel,

We're happy to hear that you found our service quick and economical! Thank you for your positive feedback; we appreciate it.

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Very easy and straightforward…

Very easy and straightforward process..always use this service.

17 March 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Dawn,

We're happy to hear that the process was easy and straightforward for you. Thank you for your continued use of our service and your positive feedback!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Fast efficient and comprehensive

Straight forward easy to use app. Used several times. Good value quotes and cover instantly.

16 March 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi John,

We're happy to hear that our app is straightforward and easy to use! We appreciate you mentioning the good value of our quotes and instant coverage. Thanks for your review!

Kind regards,
Dominik

Rated 5 out of 5 stars

Great idea

We booked online and was simple to book. We had to change driver details and it was easy and we didn’t get charged for it . We didn’t start the insurance till the next day anyway but the guy we spoke to was polite and knowledgeable

15 March 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Good Morning,

We're happy to hear that booking online and changing driver details was simple. We appreciate your positive feedback regarding the polite and knowledgeable service you received. Thank you!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Renewed my policy but sticking with…

Renewed my policy but sticking with this company - easy to renew and can specify start date of policy

14 March 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Alan,

We're happy to hear that renewing your policy was easy, and you could specify the policy's start date. Thank you for sticking with us and for your feedback!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Simple and easy to get car hire…

Simple and easy to get car hire insurance at a good price.

13 March 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Good Morning,

We're happy to hear that you found our car hire insurance simple and easy to use, and that you were satisfied with the price. Thank you for your feedback.

Kind regards,

Shahzaib

Rated 5 out of 5 stars

A very straightforward experience…

A very straightforward experience arranging excess cover for my hire car at less than a quarter of the Hiring company's price with added benefits too.

13 March 2026
iCarhireinsurance.com logo

Reply from iCarhireinsurance.com

Hi Alan,

We're happy to hear that arranging your excess cover was straightforward and cost-effective. We appreciate you highlighting the added benefits.

Thank you for your positive feedback.

Kind regards,

Shahzaib

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