Kona

Cancelled the renewal - they still renewed it and ignored my email to ask why it was renewed and not cancelled. They have taken my comments onboard - contacted me and refunded the amount paid.

Third order in December, they got this one wrong too. Part not delivered had to get regional manager involved before they delivered it. Many phone calls to the branch each time promised delivery the next day nothing was delivered. 100% failure on all my orders in Dec.

I ordered Bosch wipers online during a Black Friday promotion with 25% off. I entered my car registration number, and the website confirmed the parts would fit. However, when they arrived, they did not fit.
I called the number on the invoice and was told I would need to return the wipers to the depot myself. They mentioned they had the correct ones in stock, so I left work early to collect them. The person on the phone said he would arrange for the correct wipers to be left at the desk.
When I arrived at the depot, I waited about five minutes while the staff finished their conversation. The person who served me knew nothing about the correct wipers, said they had no stock, and offered to order them for the next day at an additional cost of £18—without the Black Friday discount. I declined and requested a refund.
I then ordered Bosch wipers from Amazon, which were cheaper than the original ones I purchased. While I saved money in the end, the whole point of ordering online was to save time. Instead, I wasted time and fuel returning parts that should have fit as advertised.

Bought 4 spark plugs one box was empty. Customer service reviewed my case and resolved the issue to my satisfaction.

Had BT for 20 years lost internet 3-4 times. Had Fibrus 5 months and lost internet 3 times already latest has taken a week to fix. Work from home and no internet is a major problem. Now every time there is a storm I am expecting to lose the internet. Cables are overhead and new but run through the branches of trees to me this is trouble brewing. BT lines must be 50 years old and overhead too but survived the storms. I dislike BT but never thought I would be saying this about Fibrus. My family members have had to go to coffee shops to use the free WiFi so they can continue their university lectures, great problem when you are close to exam time.

Keys did not work and no reply from them after several emails tried calling phone number but no answer. All appears to be fake avoid. looked at the address in Canada on website
OUR STORE
123 Fake St.
Toronto, Canada
Wish I had noticed this first.

Purchased several RH kettles all fail just at the end of the warranty. Last one I bought I registered on their website for a so called extended warranty. Now this kettle has also failed sent in receipt as requested but no reply back from them. Filled out complaint form on website also ignored. Will never buy a RH product again. They just don’t care.

All good prompt delivery courteous driver.

I bought polishing kits, pads are missing. Unable to contact Turtle Wax, no phone number on website, can only fill in webform. Get a ticket but nothing is done. Products fine but if something is wrong you are on your own. It has been nearly a month, I filled out 4 forms and all are ignored. Need to contact my credit card provider next. Such a shame would like to buy more from the website but can't take the risk.

More like click and be ignored than click and collect Had to wait 20 minutes for them to bring me my order, if I hadn’t asked again I would have been waiting even longer. Person on the till could see I had not received it but did nothing.

Was completing my order for around £200, the payment went through and was confirmed on my phone. Then it came up on the Original Gloss website that they had refused to accept the payment!!. I tried again and was just about to approve the payment when I noticed that it was now over £500, so I did not approve the payment. I looked at my shopping cart and noticed that six items in my shopping cart had dramatically increased in price by around £50 each!!
Beware of changing prices, even though a price had been agreed, and the transaction had gone through!!
They have now lost my trust and my business!!

Happy to buy from UF as they don't charge me extra because I live in Northern Ireland. Great Products and excellent service.

With a discounted rate it's £57 per month for 3Mbps Broadband, what a disgrace, I am too far from the exchange to get wired broadband so the only option is "Super High Speed Fibre". It's not high speed, keeps dropping out, signed up for 12Mbps, small print says minimum guaranteed speed is 1Mbps!! which BT keep reminding me about 18 months of robbery by BT. BT home broadband expert that came to fix it was a fool, He said there was a problem with the network which he would report to BT, when he left he closed the call saying "No fault found" My neighbours get 14Mbps. BT take the money but won't provide the service promised. I work from home and have children trying to study online. I am a laughing stock my colleagues all get over 100Mbps. Do BT care about me .. No

Found the same items much cheaper on another website, I submitted the information to their "Price Match Guarantee" and they did not reply. Appears to be a worthless promise.

Useless, Ordered items online, seller advertised that items were included that were not sent to me. The seller refused to send them. I opened a dispute with Paypal asking for around 5% refund to cover the cost of the items that were advertised but I had not received. Paypals solution is to return the item at my expense for a full refund. Sending it back will cost me about 20% of what the item cost and I still won't get the items the seller advertised. If the seller won't send me what they advertised, I don't trust them with returns either.

Ordered Britool spanner set, the set that arrived all the spanners are rusty, emailed them and no reply. I have Britool spanners from 1979 that don't have any rust. Why do the ones from The Tool Acadamy supplied in Dec 2020 arrive covered in rust?

I spent almost £400 buying a Milwaukee tool and an extra £18.00 for delivery. I bought it here because their website plainly stated I would receive an impact wrench, two batteries, charger, case and also a free bag with my purchase. I took screenshots to prove it which I sent to SGS when I did not receive the free bag that was advertised on the webpage and SGS refuse to honour what they advertised on their own website. Their condescending reply said, "I am unable to send out the bag due to this bundle not being sold with this." So why did SGS have the bag advertised on their website in the first place? And also the case that the tool came in was broken too. I would give them zero stars if I could. I'll not buy anything from them ever again as what is listed on their website may not be what you receive and their customer service is unhelpful towards you, I had photos of the damaged case pasted in the email I sent them which they appeared not to have properly read as they did not mention the broken case in their reply. I replied and asked them about the broken case and they said send us some photos, if they had bothered to read my first email they should have already seen the photos!! I have found SGS to be a very arrogant company. No free bag as advertised and no mention of what they will do about the broken case, disgusting. All I wanted was what they advertised. I wish I had never heard of SGS!!

Very competitive price fast shipping and an excellent product too.