Bensons For Beds Reviews 

322,928
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 25,613 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and friendly, offering assistance without pressure. The delivery service is frequently highlighted for its punctuality, clear communication regarding time slots, and the courteous nature of the teams. Many people appreciate the careful handling of items and the efficient assembly services provided by the delivery personnel. The products, including mattresses and beds, are consistently described as good quality, comfortable, and durable. Overall, customers report a very positive and smooth experience from in-store interactions to final delivery and product satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the excellent and smooth delivery... See more

Product

Customers had positive experiences with product, often praising the quality and comfort of mattresses and... See more

Service

People report positive experiences with service, often describing it as excellent and helpful from start to... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice and good discounts. Website and ordering very consumer friendly. Purchased bed base and mattress. Received regular updates on progress. Received 2 hr delivery slot 48 hrs prior to delive... See more

Company replied

Rated 5 out of 5 stars

Easy website and ordering. Purchased a divan base and mattress at a discounted cost. Arrived within 3 weeks as stated. Easy to change delivery date/time to suit. Provided with regular updates. Give... See more

Company replied

Rated 5 out of 5 stars

Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... See more

Company replied

Rated 5 out of 5 stars

I ordered my matress in Blackpool shop without pressure and nice, kind staff - call Monica - she was helpfull, stresless and polite. All offer was amazing soon I will recieve my item soon. Already inf... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

323K reviews

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4.7

All reviews

(322,928)

24,615 reviews in the last 12 months

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Rated 4 out of 5 stars

Very good

Selecting, ordering, and delivery of the bed was spot on. Unusual for companies to use their own delivery people and these do, which is great. The delivery guys were brilliant.

The bed we bought is pretty good. Fairly easy to build. We got one of those ottoman lift up beds. Took a star off , as the bottom of the inside of the base is basically just a bit of cloth with velcro bits on it. Thought it might have been a bit better standard for the price.

3 August 2026
Rated 5 out of 5 stars

Excellent service including in…

Excellent service including in store,,delivery drivers, diliverd as promised on time,great communication throughout the process very happy

24 July 2026
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Reply from Bensons For Beds

We're so pleased to hear that you received excellent service in-store and that our delivery drivers delivered as promised, on time. It's wonderful that communication was great throughout the process. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Good service

Very helpful salesman. Ordering straightforward. Bed base delivery was great. Andrew and Janis were super helpful and took great care with the delivery.

3 August 2026
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Reply from Bensons For Beds

We're so pleased to hear about your positive experience with our helpful salesman and the straightforward ordering process. It's wonderful that our delivery team provided such great service and care.

Team Bensons

Rated 5 out of 5 stars

We went into Benson for Beds store in…

We went into Benson for Beds store in Pontprennau where Andy met us - he was brilliant - he got us to lie on a bed which measured what mattress was suitable for us (which by the way was spot on) He showed us all the options and price ranges. He wasn't pushy at all and we chose a bed and mattress and he wrote down all the details for us and even though we didn't buy it that day we went back two weeks later and purchased the bed and mattress through Andy. OMG he made it such a pleasurable experience - it makes such a change not to be pressured into making a decision there and then. So a big thankyou to Andy you are a star.

3 August 2026
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Reply from Bensons For Beds

We are so pleased to hear about your excellent experience in our store! It's wonderful that Andy provided such brilliant and unpressured assistance, helping you find the perfect mattress. We are especially glad that your experience was so pleasurable.

Team Bensons

Rated 5 out of 5 stars

Friendly knowledgable staff member

Friendly knowledgable staff member. Very helpful.

3 August 2026
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Reply from Bensons For Beds

We are so pleased to hear you found our staff member friendly and knowledgeable. Providing helpful assistance is something we pride ourselves on, and we truly appreciate your kind words!

Team Bensons

Rated 5 out of 5 stars

Everything went according to plan

Everything went according to plan - from purchasing the mattresses in the shop to the delivery. Barry and Carlos (Delivery people) were friendly and courteous and efficient.

6 August 2026
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Reply from Bensons For Beds

We're so pleased to hear that everything went according to plan, from your purchase to the delivery. It's wonderful that our delivery team was friendly, courteous, and efficient. Thank you for your feedback!

Team Bensons

Rated 5 out of 5 stars

Great quality

Great quality, great service and really nice people, please going into a shop and not getting hassled. Delivery men so cheery and polite.
Just a great experience

6 August 2026
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Reply from Bensons For Beds

Thank you for your wonderful review! We're so pleased to hear that you had such a great experience, from the quality of our products and the service in-store to the cheerfulness and politeness of our delivery team. We're delighted you felt comfortable and not hassled.

Team Bensons

Rated 5 out of 5 stars

Great service on time delivery

Great service on time delivery, pleasant helpful staff and a comfy mattress.

6 August 2026
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Reply from Bensons For Beds

Thank you for your fantastic review! We're delighted to hear that you experienced great service, on-time delivery, and found our staff pleasant and helpful. We're especially pleased you're enjoying your comfy mattress!

Team Bensons

Rated 5 out of 5 stars

Easy process and great quality

The choosing of my bed was easy as we had a member of staff explaining the pricing and comfort of the beds and mattresses. We went away but came back to Bensons as they had the best value for money.

6 August 2026
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Reply from Bensons For Beds

We're so pleased to hear that our staff made choosing your bed easy by explaining the pricing and comfort options. It's wonderful that you found the best value with us!

Team Bensons

Rated 5 out of 5 stars

The staff were very helpful and gave me…

The staff were very helpful and gave me all the advice I needed

6 August 2026
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Reply from Bensons For Beds

We're so pleased to hear that our team was very helpful and provided you with all the advice you needed. Thank you for your wonderful feedback!

Team Bensons

Rated 5 out of 5 stars

Good from start to finish

Good from start to finish. Delivered on time all goid

6 August 2026
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Reply from Bensons For Beds

We're so pleased to hear that your experience was good from start to finish and that your delivery arrived on time. Thank you for your positive feedback!

Team Bensons

Rated 5 out of 5 stars

From the minute I entered the shop in…

From the minute I entered the shop in hamilton I was given a very warm welcome by bozena
She told me to have a good look around at all of the mattresses
I was left in peace to have a really good
Look at everything
There was no pressure or sales pitch
When I decided on the mattress I was interested in I spoke to bozena
Who was extremely helpful and knowledgeable about the mattress
I was interested in
She used the pressure machine to help me find the proper tension for my sleeping position
I was really delighted with the level
Service provided by bozena
It's such a pleasure to have this type of service.
Thank you
Hugh barclay

6 August 2026
Rated 5 out of 5 stars

Made us feel very welcome when entered…

Made us feel very welcome when entered store very helpful nothing was to much trouble

6 August 2026
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Reply from Bensons For Beds

Hey Julie,
Thank you for your lovely review!
We're delighted to hear that you were made to feel so welcome when you visited our store. It's wonderful to know that our team was helpful and that nothing was too much trouble throughout your visit.
Thank you for choosing us, and we hope to see you again soon!
Megan | Customer Care Specialist😊

Rated 5 out of 5 stars

We purchased a mattress from these guys…

We purchased a mattress from these guys and the customer experience was excellent. Stewart the salesman listened to exactly what we told him our needs were and sold us the correct product even although it was less expensive than the mattress we were looking at initially which tells me that this company put the customer needs first. Delivery was flawless and they took the old mattress away. Can’t recommend highly enough.

6 August 2026
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Reply from Bensons For Beds

We're so pleased to hear you had such an excellent customer experience with us! It's wonderful that our salesperson listened to your needs and helped you find the perfect product, even if it was less expensive. We're delighted to know our company prioritizes customer needs and that your delivery was flawless.

Team Bensons

Rated 5 out of 5 stars

Benson for beds

Andrea the sales assistant was really helpful as I was not sure what I needed.The delivery was spot on time and Peter and Michael were excellent.so my experience with Benson was very good and I would recommend them to anyone.

14 July 2026
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Reply from Bensons For Beds

We're so pleased to hear that our sales assistant was really helpful in guiding you. It's wonderful that your delivery was on time and that our delivery team was excellent. We're delighted you had a very good experience and would recommend us!

Team Bensons

Rated 5 out of 5 stars

Happy Customer

Very happy with the selection of products available and ease of ordering.

2 August 2026
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Reply from Bensons For Beds

Hello Ian,
Thank you for your review!
We're so pleased to hear that you were happy with our range of products and found the ordering process easy. That's exactly the experience we aim to provide.

Thank you for choosing us and we hope to welcome you back soon!
Megan | Customer Care Specialist😊

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The gentleman was very helpful and polite, many thanks

3 August 2026
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Reply from Bensons For Beds

We're so pleased to hear you had a great experience from start to finish! It's wonderful to know our team member was very helpful and polite. Thank you for your kind words!

Team Bensons

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