Fantastic service all round. Ordered online in the end, as got an NHS discount too which was super helpful. Mattress delivery was in only a few daysas we chose, delivery staff fab and called before ha... See more
Location
Switch locationUnit 4b Brislington Retail Park, Bath Road, BS4 5NG Brislington, Avon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought a bedframe and mattress at the Brislington branch in Bristol. We were helped by Julie who went above and beyond to help us without making us feel pressurised.
The mattress we were interested in was available in a local store to try out. We were given advice about how long we should test it for and there was nothing rushed or pushy going on in relation to sa... See more
Company replied
Clean well presented store, no hassle from sales staff. Partly our fault for not checking but had bed guard & mattress protector added without being asked. Also disappointed that we had to pay two de... See more
Company replied
Company details
About Bensons For Beds - Brislington
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Brislington Retail Park, Bath Road, BS4 5NG, Brislington, Avon, United Kingdom
- 1179720382
4.9
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We bought a bedframe and mattress at…
We bought a bedframe and mattress at the Brislington branch in Bristol. We were helped by Julie who went above and beyond to help us without making us feel pressurised.
30 August 2026
Unprompted review
Fantastic service all round
Fantastic service all round. Ordered online in the end, as got an NHS discount too which was super helpful. Mattress delivery was in only a few daysas we chose, delivery staff fab and called before hand. Very helpful on arrival. Gave us some good advice, and now we have a super comfy mattress! Very happy couple.
23 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A positive experience with a friendly…
A positive experience with a friendly and knowledgeable staff member.
Very pleased with my purchase of a small double bed and mattress. Kalem is a real credit to your team. Thank you.
20 August 2026
Unprompted review
Reply from Bensons For Beds - Brislington
Thank you for your wonderful review! We're so pleased to hear you had such a positive experience with our team member and are very happy with your new small double bed and mattress. We truly appreciate your kind words.
Team Bensons
Reply from Bensons For Beds - Brislington
We're so glad we had the product you needed and our salesperson was informative and helpful. We appreciate your kind words!
Team Bensons
Richard the sales man was very…
Richard the sales man was very knowledgeable and helped us to choose a new mattress. Great that it had some money off in the sale.
20 August 2026
Reply from Bensons For Beds - Brislington
Hello Bridget,
Thank you for your feedback! 😊 We're delighted to hear that Richard's knowledge and expertise helped you choose the right mattress. It's also great to know you were able to take advantage of a fantastic sale offer and save some money too! 🎉
We'll be sure to pass your kind comments on to Richard. Thank you for choosing Bensons, and we hope you enjoy many comfortable nights on your new mattress,
Megan | Customer Care Specialist
Efficient and friendly service from start to finish
The mattress we were interested in was available in a local store to try out. We were given advice about how long we should test it for and there was nothing rushed or pushy going on in relation to sales, which was much appreciated. The member of staff was helpful and we felt we got a comparable deal with sourcing the mattress on line. It was about two weeks between purchase and delivery, we were kept well informed by text message of the delivery schedule and were able to track the van during the two delivery time slot. The delivery service was speedy and efficient...all in all we would definitely recommend Bensons.
12 August 2026
Reply from Bensons For Beds - Brislington
We're so pleased to hear about your excellent experience with us! It's wonderful that our team provided helpful advice without any pressure, and that our communication and delivery service met your expectations. We're especially glad you would recommend us!
Team Bensons
Reply from Bensons For Beds - Brislington
We're so pleased to hear that our staff were friendly, helpful, and knowledgeable. Providing excellent service is something we truly pride ourselves on, and we appreciate your kind words!
Team Bensons
Great service from Marcus
The salesperson Marcus was really helpful in understanding which bed frames and mattresses would be a good fit for us, and hit the perfect balance of useful advice and giving us space to test the various models and come to a decision ourselves. He clearly explained financing options and specifics around fabric choices and mattress composition. The store was also clean and had an inviting atmosphere, and a good selection of products.
4 August 2026
Reply from Bensons For Beds - Brislington
We're so pleased to hear about your excellent experience in our store! It's wonderful that our salesperson provided such helpful advice and clearly explained all the options. We're also glad you found the store clean and inviting with a great selection.
Team Bensons
Very knowledgeable staff
Very knowledgeable staff. Not pushy at all. Listened carefully to what we were after and gave us plenty of time to try the beds on offer.
The delivery team was very efficient, took away with them what they were due to take away and were very polite. Bed very well installed.
3 August 2026
Reply from Bensons For Beds - Brislington
We're so pleased to hear you had such a positive experience with us! It's wonderful that our staff were knowledgeable and attentive, giving you plenty of time to choose. We're also delighted that our delivery team was efficient and polite, ensuring your bed was perfectly installed.
Team Bensons
Not pressurised the salesman was very…
Not pressurised the salesman was very good he showed me the first mattress, and left me to try others on my own . I went back to the first one which was the best for me . He knew his job.
3 August 2026
Reply from Bensons For Beds - Brislington
We're so pleased to hear you had such a positive and comfortable experience finding the perfect mattress. It's wonderful to know our team member's approach helped you make the best choice.
Team Bensons
staff were excellent
20 July 2026
Reply from Bensons For Beds - Brislington
Thank you for your wonderful feedback.
A very polite member of staff
14 July 2026
Reply from Bensons For Beds - Brislington
We are so pleased to hear that you had such a positive experience with a member of our staff. Thank you for sharing your kind feedback with us.
Very good customer service in…
Very good customer service in store, kept updated with text and emails that delivery on target, estimated delivery time and delivery drivers friendly and efficient. Would recommend.
12 July 2026
Reply from Bensons For Beds - Brislington
We're so pleased to hear about your positive experience with our in-store customer service. It's wonderful that you were kept updated and that our delivery drivers were friendly and efficient. Thank you for your recommendation!
Friendly and experienced sales staff
Friendly and experienced sales staff
Excellent communication regarding progress of item and delivery expectations
Polite and friendly delivery staff, respectful and timely
4 July 2026
Reply from Bensons For Beds - Brislington
We're so pleased to hear about your positive experience with our friendly and experienced sales staff. It's wonderful that our communication and delivery team were also excellent!
Very helpful to find a mattress to suit…
Very helpful to find a mattress to suit our needs and didn’t oversell, we made a decision easily with their help.
1 July 2026
Reply from Bensons For Beds - Brislington
We're so pleased our team helped you find a mattress that suited your needs without overselling, making your decision easy. Thank you for your wonderful feedback!
Team Bensons
Knowledgeable and helpful salesperson.
25 June 2026
Reply from Bensons For Beds - Brislington
We're so pleased our team was helpful. We appreciate your kind words.
Team Bensons
Staff very knowledgeable and helpful
Staff very knowledgeable and helpful. Delivery and installation excellent.
12 June 2026
Reply from Bensons For Beds - Brislington
We're so pleased our staff was knowledgeable and helpful. Thank you!
Team Bensons
Excellent and friendly service.
8 June 2026
Reply from Bensons For Beds - Brislington
We are so glad you had a great experience with us.
Team Bensons
Good service
The salesman was experienced and able to show me various beds that suited what I was looking for. There was no pressure to buy and plenty of time to choose/try out different beds.
24 May 2026
Reply from Bensons For Beds - Brislington
We are so pleased our team helped you find the perfect bed without any pressure. We appreciate your positive feedback!
Team Bensons
Great help and advice
Great help and advice in store, delivery team very efficient, communication great throughout. Our mattress is so comfortable. Very pleased
21 May 2026
Reply from Bensons For Beds - Brislington
We're so pleased you received great help in-store and found our delivery team efficient. We're glad communication was great and you love your comfortable mattress!
Team Bensons - Jess
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.