Bensons For Beds Reviews 

323,310
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 25,935 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently mention that the retail store staff are exceptionally helpful, patient, and knowledgeable when guiding them through various mattress choices without applying any sales pressure. Shoppers also deeply appreciate the smooth delivery service, noting that drivers are consistently polite, prompt, and keep everyone well-informed throughout the entire fulfillment process. Though some customers found their new mattresses far too firm, reporting that they caused occasional backaches over extended periods of daily use. A few shoppers also experienced minor inconveniences regarding delivery scheduling details or unexpected extra fees for store collection services.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their extensive product knowledge and... See more

Delivery service

Consumers find delivery service to be efficient, with reviewers highlighting prompt arrival times and... See more

Product

Customers consistently note positive experiences with product, highlighting good quality and comfort. Many... See more

Service

Users describe positive interactions with service, highlighting helpful and respectful staff members during... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more

Company replied

Rated 5 out of 5 stars

I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote... See more

Rated 5 out of 5 stars

Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... See more

Rated 5 out of 5 stars

Having bought from Bensons before and I needed a new single bed, Bensons was my obvious choice. Store was immaculate and staff knew what they were talking about. I was shown what I’d asked for and buy... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

323K reviews

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4.7

All reviews

(323,310)

25,026 reviews in the last 12 months

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Rated 4 out of 5 stars

First Time to Bensons for Beds

This trip was our introduction to Bensons for Beds. The staff that helped us were knowledgeable and took the time to answer all our questions and make sure we were able to find a mattress that was suited for us. The only disappointment was that they didn't have the firmness of bed in the model we were considering so we had to test the firmness on a different model. It would have been better to have more options in each model to ensure we could try out what we were buying.

7 August 2026
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Reply from Bensons For Beds

We're delighted to hear that our staff provided knowledgeable assistance and helped you find a suitable mattress. We appreciate your feedback regarding the availability of different firmness options for models and will certainly take this into consideration.

Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

Polite and professional service

Polite and professional. Great communication from start to finish. I don’t know how that got our super king mattress up a very tight staircase, but it was done in minutes. Will definitely buy from Bensons again.

10 August 2026
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Reply from Bensons For Beds

We're so pleased to hear about your positive experience, from our polite and professional service to the great communication. It's wonderful that our team managed the delivery of your super king mattress so efficiently!

Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

very helpful

The sales person in the shop was very helpful and not trying to push expensive ones over cheaper ones. He clearly explained the different types of mattresses, gave time to think it through. Arranged delivery, already aware that a small vehicle was needed due to poor access. Delivery was on time and efficient. Only negative was being asked for a review, many times, before the item was delivered

6 August 2026
Rated 4 out of 5 stars

Benson For Beds.

Great Experience And Knowledge In Store.

7 August 2026
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Reply from Bensons For Beds

We are so pleased to hear that you had a great experience and found our team knowledgeable in-store. We truly appreciate your kind words and positive feedback!

Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

Quick and easy

Quick and easy, great advice and support from staff. The delivery drivers were superb and did everything we asked. Great work, team!

10 August 2026
Rated 5 out of 5 stars

Lovely service in the shop

Lovely service in the shop, not pushy, very relaxed and patient. Really helpful in selecting a matress, great sense of humour and friendly

10 August 2026
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Reply from Bensons For Beds

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team was able to make your mattress shopping experience stress-free and enjoyable. Your satisfaction is our top priority and we can't wait to help you sleep soundly on your new mattress.

Rated 5 out of 5 stars

Olivia was so great and patient with…

Olivia was so great and patient with me, she tracked a bed I wanted, and then as I discussed my child, she advised me of another small double, bed that I was not aware of that was more practical so yes, excellent experience
Olivia also told me about the discount which I wasn't aware of.
Thank you Olivia (Solihull branch)

7 August 2026
Rated 5 out of 5 stars

Great customer service.

Great customer service.
I was advised on the options for a mattress based on my preferences. I lay on the mattresses to test their comfort. There was no pressure to choose. I was given detailed information on the different mattresses - how they are constructed, how supportive they are, how to care for them, etc. I was given plenty of time to assess the mattresses and am confident in my choice.

4 August 2026
Rated 5 out of 5 stars

Delivery from online order

Bed was carried up to room by delivery team. Advised on how long it would take to assemble. Contacted in advance with a more accurate delivery time

7 August 2026
Bensons For Beds logo

Reply from Bensons For Beds

We're so pleased to hear about your positive delivery experience! It's great that our team kept you informed and handled everything efficiently.

Thank you for your positive review - Lauryn at Customer Care

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