When looking for a suitable bed for both myself and my husband your staff member for very helpful, knowledgeable and took time to explain things thoroughly and was very patient. Deliver was when expe... See more
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Excellent service from the start of the process of buying our new mattresses through to the delivery. I would Highly recommend Bensons Beds and would definitely use them again when I need to replace... See more
Over the past few weeks, my wife and I made several visits to BENSONS for beds in Basildon,Essex. On every occasion the staff were very helpful and professional. We ordered a new bed which was deliv... See more
Company replied
We was very disappointed with the delivery experience. The delivery driver was rude and very reluctant to take the new mattress upstairs. He did eventually take it up, but only after making it cle... See more
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Company details
About Bensons For Beds - Basildon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, United Kingdom
- 1268525908
4.8
Excellent
646 reviews
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When looking for a suitable bed for…
When looking for a suitable bed for both myself and my husband your staff member for very helpful, knowledgeable and took time to explain things thoroughly and was very patient. Deliver was when expected and on time and the drivers were friendly , organised and efficient. Couldn’t have asked for better . Thank you for everything.
3 October 2026
I had a great sales and customer care…
I had a great sales and customer care service from helen @ bensons for beds @ A127 arterial rd wickford.
30 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Five star Sheela
The staff , especially Sheela , were exceptional. Gave us a quote, and time to make up our minds , and even let us know when the items we wanted went on offer .
All round good service
14 September 2026
Reply from Bensons For Beds - Basildon
Thank you for your wonderful feedback! We're thrilled to hear that Sheela and our team provided you with exceptional service. We strive to keep our customers informed and satisfied. We look forward to serving you again soon!
We knew what we wanted as had seen in…
We knew what we wanted as had seen in store. And ordered on line in a flash sale
23 September 2026
Reply from Bensons For Beds - Basildon
Thank you for your review! We're thrilled to hear you found exactly what you wanted during our flash sale. Your support means a lot to us, and we hope you enjoy your purchase. If you have any questions or need assistance, feel free to reach out!
Reply from Bensons For Beds - Basildon
Thank you for your kind words! We're thrilled to hear that our team was on time and polite. Providing excellent service is our top priority, and your feedback motivates us to keep up the good work. We look forward to serving you again soon!
Excellent service
Excellent service from the start of the process of buying our new mattresses through to the delivery. I would
Highly recommend Bensons Beds and would definitely use them again when I need to replace other mattresses or beds.
25 September 2026
The service in your Mayflower store outstanding has…
The service in your Mayflower store has been excellent.Especially from your colleague Rachael.
19 September 2026
Reply from Bensons For Beds - Basildon
Thank you for your wonderful review! We're so pleased to hear that the service in our Mayflower store was excellent, and we'll be sure to pass on your kind words to Rachael. We appreciate your feedback!
Team Bensons
Great all round service
Really helpful sales lady, who talked us through all the options. We were kept updated all the way on the making to the delivery of the mattress.
17 September 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear that our sales team was helpful in guiding you through all the options. It's wonderful that you were kept informed every step of the way, from the making to the delivery of your mattress.
Team Bensons
Good experience
From Rachel in the show room to the delivery guys brilliant service. Bed amazing so comfortable. Highly recommend Bensons Basildon
13 September 2026
BENSONS For Beds. Brilliant and professional
Over the past few weeks, my wife and I made several visits to BENSONS for beds in Basildon,Essex.
On every occasion the staff were very helpful and professional. We ordered a new bed which was delivered yesterday. The delivery was on time, the two BENSON employees were efficient and very careful taking our new bed up stairs. They assembled the bed quicky, with a minimum of disruption. They also took away our old bed and any packing there was.
From our first time at the Basildon unit until yesterday's delivery the company have been very efficient and professional. I would not hesitate to recommend BENSONS for Beds to anyone. Brilliant..
14 September 2026
Unprompted review
Reply from Bensons For Beds - Basildon
We are so pleased to hear about your excellent experience with us, from your visits to the Basildon store to the delivery of your new bed. It's wonderful to know our team was helpful, professional, and efficient every step of the way. We truly appreciate your recommendation!
Team Bensons
Excellent help for my elderly mother…
Excellent help for my elderly mother who required a new mattress, great access and assistance with the lift to the 2nd floor and plenty of time to view the many options.
Delivery went well and pleased with the overall purchasing experience
11 September 2026
Reply from Bensons For Beds - Basildon
Thank you for your wonderful feedback! We're so pleased to hear that we were able to provide excellent assistance for your elderly mother in choosing a new mattress. It's great to know that the access and lift to the second floor were helpful, and that you had ample time to explore the options. We're delighted that the delivery went well and that you're satisfied with your overall purchasing experience.
Team Bensons
Reply from Bensons For Beds - Basildon
We're delighted to hear that you received excellent service from start to finish! Providing a smooth, helpful, and enjoyable experience every step of the way is exactly what we strive for, and we're so pleased we could deliver that for you.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Basildon
Thank you for your wonderful review! We're so pleased to hear that our staff were helpful, we appreciate your lovely words!
Team Bensons.
Rachael the Manager was efficient
Rachael the Manager was efficient, helpful, friendly, polite and honest
Good selection of Ottoman beds
31 August 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Hi Michelle,
Thank you for your lovely review! 😊 We're delighted to hear Rachael provided such efficient, friendly, and honest service. It's wonderful to know she helped make your experience a positive one, and that you found a great selection of ottoman beds to choose from. We'll be sure to pass on your kind words to her. Thank you for choosing us,
Megan | Customer Care Specialist
Extremely happy
Rachel at Basildon store excellent. Not Pushy and answered all the right questions asked.did not treat me like an idiot.i checked and tested the mattresses recommended online with top reviews. if I would have bought online I would of wasted alot of money glad I went to Bensons got what I wanted and a great deal
28 August 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Hi Andrew,
Thank you for your fantastic review! 😊 We're delighted to hear that Rachel at our Basildon store provided such excellent service. It's wonderful to know that she took the time to answer all your questions, offered helpful advice, and gave you the space to make the right decision without any pressure.
We'll be sure to pass your kind words on to Rachel. Thank you for choosing us, and we hope you enjoy many comfortable and restful nights on your new mattress,
Megan | Customer Care Specialist💙
Outstanding
Outstanding. The professionalism was obvious from the outset. Polite and knowledgeable staff throughout the process. Even the delivery driver and his mate were careful not to knock any pictures ( that I should’ve removed 🙄) off the wall. Thanks everyone.
25 August 2026
Unprompted review
Rachel at Bensons for Beds in Basildon…
Rachel at Bensons for Beds in Basildon was incredibly helpful in assisting us choose a new mattress without any pressure at all. She was friendly, knowledgable and made the whole experience really easy. Thank you Rachel!
26 August 2026
Order was delivered on time with…
Order was delivered on time with product in good condition.
22 August 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear that your order was delivered on time and that the product arrived in good condition. Thank you for your positive feedback!
Team Bensons
Sheela in the Basildon store was…
Sheela in the Basildon store was incredibly helpful, attentive when needed but gave us the space and time to check and test product. I would recommend any potential bed-buyer to that branch, to seek her out for her cheerful and helpful service.
17 August 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear about your positive experience! It's wonderful that our team member was incredibly helpful, attentive, and gave you the space and time you needed. We're delighted you would recommend our branch and their cheerful service.
Team Bensons
I can’t recommend Bensons for Beds…
I can’t recommend Bensons for Beds enough. From being in store to delivery everything was perfect. I haven’t purchased a new bed in a long time so was apprehensive but didn’t need to be. I did go a bit mad in store but it’s been so worth it. The delivery were so friendly and full of advice. Overall an excellent service.
16 August 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear you had such a perfect experience with us, from your visit in-store to the delivery of your new bed! It's wonderful that our delivery team was friendly and full of advice. We're delighted to know it was an excellent service overall.
Team Bensons
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