Great choice and good discounts. Website and ordering very consumer friendly. Purchased bed base and mattress. Received regular updates on progress. Received 2 hr delivery slot 48 hrs prior to delive... See more
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Review summary
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Easy website and ordering. Purchased a divan base and mattress at a discounted cost. Arrived within 3 weeks as stated. Easy to change delivery date/time to suit. Provided with regular updates. Give... See more
Company replied
Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... See more
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I ordered my matress in Blackpool shop without pressure and nice, kind staff - call Monica - she was helpfull, stresless and polite. All offer was amazing soon I will recieve my item soon. Already inf... See more
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Company details
About Bensons For Beds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
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4.7
Excellent
323K reviews
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Great product
Great product, efficient, on time and careful delivery. Knowledgeable staff at the shop in Guildford.
2 August 2026
Reply from Bensons For Beds
We're so pleased to hear you found our product great, efficient, and that your delivery was on time and careful. It's wonderful that our staff at the Guildford shop were knowledgeable. Thank you for your lovely feedback!
Team Bensons
Reply from Bensons For Beds
We are so happy to hear that you received great customer service from Tony. Thank you for your wonderful feedback!
Team Bensons
Declan made the purchase very easy and…
Declan made the purchase very easy and maximised our savings which was great!
3 August 2026
Reply from Bensons For Beds
We're so pleased to hear that Declan made your purchase easy and helped you maximise your savings! Thank you for your wonderful feedback.
Team Bensons
Kristine ( Kilmarnock store) who…
Kristine ( Kilmarnock store) who advised me was great, really helpful and friendly. Talked through all the options and helped me put together the best option for me. Would highly recommend.
6 August 2026
Reply from Bensons For Beds
Thank you for sharing your positive experience with Kristine at our Kilmarnock store! We're thrilled to hear that she provided excellent service and helped you find the best option for your needs. We truly appreciate your recommendation.
I’m very happy with the mattress the…
I’m very happy with the mattress the delivery went well and the delivery men were very helpful.
6 August 2026
Two helpful and polite delivery men
5 August 2026
Unprompted review
Reply from Bensons For Beds
We're so pleased to hear that our delivery team was helpful and polite. Thank you for sharing your positive feedback with us!
Team Bensons
Very helpful in store and advice was…
Very helpful in store and advice was very useful in helping me make my choices. Discounts offered too which was very nice. Delivery guys were very swift taking old bed away and installing the new one. No problem getting everything in and took all the packaging away too. Very impressed. Thank you
2 August 2026
Reply from Bensons For Beds
Thanks so much for your wonderful review! 😊 We're delighted our team could help you find the perfect choice, and it's great to hear the discounts were a nice bonus too. We're also pleased the delivery team made everything hassle-free, from removing your old bed to setting up the new one and clearing away the packaging. Enjoy your new bed, and thank you for choosing us,
Megan | Customer Care Specialist🛏️
Reply from Bensons For Beds
Thank you for taking your time to leave a lovely review! We welcome all feedback!
Team Bensons.
Great friendly staff,very informative
Great friendly staff,very informative
5 August 2026
Unprompted review
Reply from Bensons For Beds
Hi Jeff King, Thanks for taking the time to let us know about your experience, we are so glad you are happy.
Great From start to finish
From start to finish, the service from Bensons for Beds was absolutely outstanding. The delivery team arrived on time, were incredibly friendly, polite, and helpful, and made the whole experience completely stress-free.
They treated my home with great care and respect while delivering my new mattress, and they removed my old one quickly and efficiently without any fuss. Nothing was too much trouble, and their professionalism really stood out.
I’m delighted with my new mattress and couldn’t be happier with the overall service. A fantastic customer experience from beginning to end—I would highly recommend Bensons for Beds to anyone. Thank you!
5 August 2026
Unprompted review
Reply from Bensons For Beds
We're so pleased to hear you had such an outstanding experience with us! It's wonderful that our delivery team was friendly, polite, and helpful, making the process stress-free. We're also glad they treated your home with care and that you're delighted with your new mattress. Thank you for your fantastic recommendation!
Team Bensons
Good company
Good company, very efficient and good prices, bought online and service was excellent
3 August 2026
Reply from Bensons For Beds
Hi Jan,
Thank you for your review!
We're delighted to hear that you found our service efficient, our prices competitive, and your online shopping experience excellent. That's exactly what we strive for.
Thank you for choosing us and we hope to see you again soon!
Megan | Customer Care Specialist😊
Helpful, knowledgeable staff.…
Staff in shop were very helpful and knowledgeable. The after sales service kept you updated with delivery details. And the delivery staff were friendly, helpful and knew what they were doing.
3 August 2026
Reply from Bensons For Beds
Thank you for your wonderful feedback! We're delighted to hear that our shop staff were helpful and knowledgeable. It's fantastic that our after-sales service kept you updated and that our delivery team was friendly, helpful, and efficient.
Team Bensons
Bensons provided an excellent service👍
Bensons provided an excellent service👍. When entering the store we were acknowledged by Phil who advised us to look round and try any of the mattresses and he would be available to answer any questions - great no pushy salesmen. We decided on one particular mattress and Phil was available to answer questions at this point and the purchase was completed.
The delivery date was agreed and a promise of been kept informed was given. This promise was kept to the letter. Delivery was excellent. We live in an awkward cottage and the two delivery men made light work of difficult access and dodgy bends.
The whole experience was first rate.
3 August 2026
Reply from Bensons For Beds
We're so pleased to hear about your excellent experience with us! It's wonderful that our team provided such helpful, non-pressured assistance in-store and that the delivery was excellent, even with difficult access. We appreciate your kind words!
Team Bensons
Pleasant experience
Pleasant experience. No rush, no hard sale. Salespeople was very helpful and accommodating. Nothing was too much for him. Nice guy!
4 August 2026
Reply from Bensons For Beds
We're so pleased to hear you had such a pleasant experience with us. It's wonderful that our salesperson was helpful and accommodating, and that nothing was too much trouble. Thank you for your kind feedback!
Team Bensons
A great service from start to finish…
A great service from start to finish the sales man was new just what we wanted and helped us so much 10 out of 10 the delivery drivers were amazing very caring and so helpful full marks for BENSONS
3 August 2026
Reply from Bensons For Beds
Hello Mr Parkinson,
Thank you for your fantastic review!
We're delighted to hear that you received great service from start to finish. It's wonderful to know that our sales colleague, despite being new, was able to help you find exactly what you wanted and make the experience such a positive one.
We're also thrilled to hear your praise for our delivery team. Providing a caring, helpful service is incredibly important to us, and your kind words will mean a lot to everyone involved.
Thank you for the 10/10 and full marks for Bensons! We truly appreciate your feedback and hope you enjoy your new purchase,
Megan | Customer Care Specialist😊
Very helpful overall
Very helpful in the store.
The delivery driver Chris and his assistant Adam were great, nothing was too much trouble.
We are very pleased with the quality and finish of our new mattress.
6 August 2026
Reply from Bensons For Beds
We're so pleased to hear you had a great experience in-store! It's wonderful that our delivery team, Chris and Adam, were so helpful and that you're very happy with the quality and finish of your new mattress.
Team Bensons
Assistant very helpful and patient
Assistant very helpful and patient. Gave relevant information. Did her best to ensure a good deal.
4 August 2026
Reply from Bensons For Beds
We're so pleased to hear that our assistant was very helpful and patient, and provided relevant information. It's wonderful to know they did their best to ensure a good deal for you. Thank you for your lovely feedback!
Team Bensons
Reply from Bensons For Beds
Hi Mr Demir,
Thanks for your review! 😊 We're delighted to hear you're enjoying the product and finding it comfortable to use. That's exactly what we love to hear. Enjoy, and thanks for choosing us,
Megan | Customer Care Specialist⭐️
Very good
Selecting, ordering, and delivery of the bed was spot on. Unusual for companies to use their own delivery people and these do, which is great. The delivery guys were brilliant.
The bed we bought is pretty good. Fairly easy to build. We got one of those ottoman lift up beds. Took a star off , as the bottom of the inside of the base is basically just a bit of cloth with velcro bits on it. Thought it might have been a bit better standard for the price.
3 August 2026
Excellent service including in…
Excellent service including in store,,delivery drivers, diliverd as promised on time,great communication throughout the process very happy
24 July 2026
Reply from Bensons For Beds
We're so pleased to hear that you received excellent service in-store and that our delivery drivers delivered as promised, on time. It's wonderful that communication was great throughout the process. Thank you for your kind feedback!
Team Bensons
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