The booking process is simple and fast, there are a few options of service garages. I had requested that my car be collected which is very convenient as it is less disruptive to my work day. On th... See more
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Review summary
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Reviews shaping this summary
I would have liked to have a report on the service that was done. AA Smart Care didn't contact me at all to let me know what time to pick my car on the day, which was 07/10/2026. I however strang... See more
Work carried out in a timely and efficient manner as promised. Only issue was an extra charge for more work, yet when queried was removed
Company replied
The AA mechanic was great. He came on time and did the job well and the car is now working good. Only a minor issue happened that AA sent text messages asking me to drop the car at a garage despite it... See more
Company details
About AA Approved Garage Network
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
20K reviews
Asks customers to review
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No reply to my concerns that the wrong…
No reply to my concerns that the wrong mileage was recorded on my MOT.
13 October 2026
Reply from AA Approved Garage Network
Hi Phil, sorry to hear this. Please give us a call on 0330 018 3446
so we can help get this sorted.
10/10 service.
12 October 2026
Everything went to plan
Everything went to plan, good customer service & had my car back to me even earlier than expected ✔️
12 October 2026
Highly recommend
So straightforward to book. Great communication. Helpful payment plan
15 October 2026
Reply from AA Approved Garage Network
Amazing stuff 😁.
Reply from AA Approved Garage Network
Hi there, we're sorry to hear this and we hope you're okay.
Just a faff to be honest!
Just a faff to be honest. Slow process as it’s a 3 way conversation- the garage called me to ask if I’d heard from AA Smart Care as they were awaiting instructions for work that they had recommended. So I then had to call AA to ask what was happening. The garage closed at 5.30pm (luckily I had already picked my car up) because AA didn’t email me until 7pm to say my car was ready for collection. I wouldn’t use AA Smart Care again I would go to the garage directly.
15 October 2026
Reply from AA Approved Garage Network
We are very sorry to hear about your experience and the frustration caused by the lack of communication. Having to chase updates yourself and receiving notification after the garage had already closed is certainly not the standard of service we aim to provide. We completely understand how inconvenient this situation was for you and appreciate you taking the time to share this feedback.
The company was a complete rip off
The company was a complete rip off . They should have done to MOT first and told me it failed . But they went ahead and did the service first and then informed me the MOT had failed and to pass I would have to spend over £1000 on things that needed to be done . That’s my full pension money for the month and more ! I was disgusted as I would have asked them to bring the car back after failing the Mot . In addition it took them 3 full days and I had to pay for the drivers car to be parked outside my house . Thats rediculous as well . I will never ever use the AA ever again and I will be letting everyone know that this company is a complete rip off . Do not ever use an AA MOT in future. I am completely disgusted.
15 October 2026
Reply from AA Approved Garage Network
We are so sorry to hear about your experience and understand your immense frustration regarding the order in which the work was completed, the unexpected repair costs, and the extended time it took. We completely appreciate how distressing this situation has been for you, especially concerning the financial impact and parking fees.
Garage did not know how to reset service warning on VW ID5.
I first requested a collection of my VW ID5 for a full service and MOT.
The garage never called me and no-one bothered to inform me the garage was not able to collect, and no further communication from any one.
The second garage I requested, this time to drop car off to, Was poorly prepared and did not know how to reset ID5 service indication, and after completing service & MOT, wiped the infotainment to factory, & still unable to reset service warn. Instead I was told, I would have to reset it myself or take somewhere else. I would not recommend this garage to service VW EVs.
12 October 2026
Reply from AA Approved Garage Network
We are very sorry to hear about the poor experience you had with both bookings. It is deeply disappointing to hear about the total lack of communication regarding your collection, as well as the frustrating technical issues and unhelpful advice you received after dropping your vehicle off. We completely understand your frustration with how your electric vehicle was handled and the inconvenience this caused you.
Excellent! MOT & Major Service Sorted!
Easy from start to finish.
Excellent communications.
Easy payment.
12 October 2026
Very good service and works carried out…
Very good service and works carried out to my vehicle. Trust the AA and have been a AA member for over 10 years.
12 October 2026
Polite
Polite, friendly and helpful garage - we've used this garage for MOTs and servicing our cars.
14 October 2026
Reply from AA Approved Garage Network
We are glad you enjoyed your experience with our team for your vehicle servicing and MOTs. Thank you for your continued trust in us.
Convenience and value for money
Easy to book, no hidden costs and professional services.
14 October 2026
All good apart from the service light…
All good apart from the service light still comes on
24 September 2026
AA Breakdown is Best of the Best.
AA Breakdown is Best of the Best.
I very much impressed from Their customer service, on road and off-road assistance, technicians and mechanics.
Their behaviour, commitment, knowledge, Help, support and understanding is amazing.
4 May 2026
Excellent and speedy MOT with…
Excellent and speedy MOT with outstanding customer care
14 October 2026
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