Seats and Sofas Reviews 18,817

Great experience! We bought our sofa in Zaandam with Camilo and it was nice price. Looking forward to the delivery in 6-12 weeks

The staff and management are very friendly and helpful. They are very patient and will help you to find the right sofa for you with the right price.

The guys working at the store were super helpful and engaged. They took time to explain to us everything and we were able to negotiate a better price.

The varieties in the showroom was really impressive and we were given clear explanation on the model. The customer service is really good and the prices are very much affordable!!

Sweet girl helping us build and design our sofa in the store, and it came as agreed, but when we put it together the pillows are not matching up in the corner. Looks like a manufacturing fault and not at all what you would expect from at 2600€ sofa. After sending a complaint and waiting about 5 weeks for feedback. We are told that this fault is within the error margins and nothing will be done about it. Important to note is that the margins cannot be shared with us, and we have never provided any measurements of the error. Waited 12 weeks for a botched sofa. Surprising that a shop who sells nothing but sofas doesn't know how to build one.

We were welcomed with proper greetings and drinks, which was really a nice gesture. The sales attendant Jesse helped us understand the selection process as we were completely unaware of it since it was our first time buying a furniture from such stores in NL. The store has multiple options to look from and most of them can be customised to your needs and liking. Once we finalised on the type of sofa w.r.t. the sitting feel and comfort, we were helped by Jesse to decide on the orientation since we had selected a U shaped couch. He patiently drew the living room shape and tried explaining how the coach will look with different angles, which was really helpful. After that the material selection for couch cover was done. Jesse also suggested to check the cover design and colour in natural light instead of store lights as the store lights sometime tends to give wrong idea. This suggestion was also very helpful. So overall we had a great shopping experience at the Nieuwegein store. I would highly recommend it.

I am writing to express my deep frustration regarding my recent order, which I waited nearly 10 weeks to receive (it is in the expected time that's true but nonetheless). Upon delivery, I discovered that the adjustable middle section of the sofa—one of the wooden parts—arrived significantly damaged. I'm not entirely sure how it's possible for the item to be shipped in such a condition.

I do love the couch itself don't get me wrong and was initially very happy with it, but seeing that this brand new sofa is already damaged is, as you can imagine, completely unacceptable. Additionally, there was a protruding metal nail sticking out of the side of the couch, which even left a small hole.

After such a long wait, receiving a sofa in this condition is incredibly disappointing. I was genuinely excited to receive it and very happy with the colour and softness, but unfortunately, this level of quality control is simply not acceptable.

Overall, if the product was delivered in the normal condition I would have been quite happy with it, even though the wait was long, and the delivery was not included in the price - something that was clear only after making the purchase. I tried to contact the store by email so we can reach an agreement with them, but still have not received any response.

Nice place friendly people working thier and service is also nice.

I am very disappointed of your after service and product.
I bought a couch on the Sunday 04 May 2025 around 1:08 pm.
After unboxing the couch, I starting to install all the parts and then noticed a few things:
1-The right-side corner couch cushion is missing.

2-On one side of 1 couch there was 2 missing hooks to connect the 2 pieces couches together.

3-Some screws were quite difficult to mount as there were missing holes
Some holes were covered by the fabric.

I went back to the store the next day withing 24 hours on Monday 05 May 2025 around 12 pm to explain my disappointment.
They tried to see if they could find the cushion but couldn't .Then they asked me to go online to sort this out.
I told them what kind of service is this ?I paid my money for new a couch, and you should be to one sorting the issue out not me. They refuse to order the missing part and instead insisted that I need to make an online claim and that I would have to wait for what could be 15 days or more before I get what I had paid for.
What kind of service is this???

For the 2 missing hooks, they handed me the missing hook and screws to install at my own risk. No apologies or further assistance to help sorted out the issue.

Great help to purchase the couch that me and my wife liked. Thank you, Shaquille.
However, Seats & Sofas Heerlen didn’t seem to care much about the fact that what I paid for, is not what I got.

If this is not solved, I know where I am not buying my next couch. And I will be sure to keep the public informed about my experience on all my social platforms if I must.

Best regards
Mr Martin

Fraudulent, Unprofessional, and Dishonest – Stay Away!

I usually don’t leave negative reviews, but my experience here was so frustrating and dishonest that I have to warn others.

I ordered seats and a sofa, and after agreeing on a price, I paid 50% upfront. Only after taking my payment did they inform me that the order would take six weeks to arrive — something they never mentioned before the payment. When I asked to cancel, they refused and said it would cost me 30% of the order as a cancellation fee — again, something that was never disclosed beforehand.

The situation only got worse. Delivery times kept changing again and again with no proper updates. After weeks of waiting, when they finally came for delivery, not only was the delivery late, but they also tried to change the price, asking for more money than what we originally agreed upon. When I refused to pay the new, higher price, they took the sofa back with them!

Now, unbelievably, they are still demanding money from me even though I never received my sofa.

This experience was nothing short of a scam. They are unprofessional, dishonest, and disrespectful toward customers. Save yourself the time, money, and stress — stay far away from this company.

I rarely leave negative reviews, but my experience with my recent seats and sofa order has been beyond frustrating and disappointing. What was supposed to be a simple, exciting purchase has turned into an absolute nightmare.

First, the communication has been terrible. I was given vague updates (if any) and constantly had to chase for information. Every time I thought we were moving forward, there was another delay, excuse, or mistake. No one seemed to take real ownership of the issue, and I felt completely dismissed as a customer.

Second, the quality and accuracy of the order were a complete letdown. After waiting far longer than promised, what finally arrived was wrong and not what I had paid for. To add insult to injury, getting someone to actually address the problem and offer a real solution has been next to impossible.

I trusted this company with a major purchase for my home, and they’ve made it a stressful, upsetting experience from start to finish. It's clear that customer care and attention to detail are not their priorities.

I would strongly urge anyone considering ordering from here to think twice. I would never have gone through with this order if I had known how poorly everything would be handled. I expected better — and frankly, I deserved better.

Good price-quality ratio. Great service, many options to choose from and accesible price. It’s great that you can adapt it to your needs. Some minor details from the finishing and pick up has to be arranged, but this is mentioned when purchased (so no surprises). Would gladly recommend.

The young salesman Rai, who assisted me was very helpful and friendly. He provided me with all the necessary information I required in order to make a good decision. He later involved the store manager Ricardo, who really went out of his way to get me a decent price on the sofa I wanted. Overall I'm impressed with the service I got. The only unfortunate thing is the rather long waiting time for the sofa to be made.

It was horrible experience as soon as we made our full payment...They lie to your face, they scam you with misleading information upon where you make your signature and they don't even bother to make the proper customer service to accredited themselves as the place to go.

We got the sofia sofa directly for it's purpose of it being a sofa bed function. Once we received the sofa and unpackaged it there was immediate signs of damage.

But the most important part was that there wasn't a sofa bed function to it! It looked like the sofa that we ordered but it was not the correct sofa.

Once i went to the store to confront this 'misguidance' (I generally thought it was a miscommunication at the order) they straight up showed me a picture of a L-shape drawing and because it didn't say 'bed function' it was created without one.

How bloody misleading and thievery upon them to not even confirm to my face upon making the original order when time and time again as we made the purchase we asked this function in particular!

Why?

We wished to return the sofa but at first you're manager said we only take returns from online order. You can't order online.
Then he said can't return because of the damage.
So we can return the sofa? But only when it's okay for you?

Mockery to my face.

Following more review's i see how more people have had worse treatment then myself.

I have never experienced such a bad customer experience in my life.I think the existing CRM system is not good enough to give a good customer experience. The entire process is so manual and not transparent. I would never buy any other product with this company considering the unreliability and the lack of care and empathy for the customer.

My sofa has been picked up begging of January2025 for repair and nobody can tell me where it is and when is going to be delivered(if it’s still going to be delivered!!)

I’ve been contacting the customer service since November 2024 because my sofa was broken in less than 1 year. I had to follow up a couple of times to get a response about the next step. After I finally received an answer,I paid the transportation fee but I was never contacted back to make an appointment for the pickup. I had to call a couple of times to make directly an appointment with the transportation company. I’ve been said the upholstery can take 6-12 weeks. After 6 weeks i called the customer service to check the status. Only at that point the customer service representative told me the couch was not yet sent for repair because i still need to go and choose the material!!!!Nobody informed me I had to do this, and in 6 weeks I never received a phone call or email to be notified this step is still missing.
I went to the shop, chosen the material, and I called a couple of times to make sure all is in order and nothing else is missing. Again calling a couple of times without any success; nobody knows; every time I am being promised i will be called back and it didn’t happened(not even the manager of the customer service that promised she will call me).
At this point, I am disappointed, frustrated and lost all the patience I could have.

It was very nice and good conversation and i have a good experience looking to the sofas

They mislead people with the delivery dates and products. They should be taken to consumer courts.

Have been misleading customers for years, if not decades. Very sketchy and pushy sales practices.

For a second time I've decide to to go to seats & sofas to search for a new couch for my salon, as expected I've find exactly what I was searching for and quality of service in their store in Amersfoort definitely deserves 5 stars. 3.5 years ago we purchased sofa from the same store and were very satisfied with price quality and everything. I give my recommendation to everyone who's wondering if the store is trustworthy

Good behavior and personal