David was friendly and from start to finish really helpful and knowledgable. We walked away with a beautiful couch for a reasonable price.
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See what reviewers are saying
Kind and patient staff.. They take all the time you want to find the solution to your ideas and needs.. After two hours of trying different sofas, seeing different types of fabrics and colors we mana... See more
Company replied
I had been looking for a sofa for so long everywhere with no luck, and I was under a pretty tight budget. At seats and sofas I got the best customer service by Diderik, he helped me pick a sofa , colo... See more
Company replied
After my first review showing their way to still people, they send to me email , asking me to send my contact details. I did and I received a phone call asking me this time to pay 400 euro for Repai... See more
Company replied
Company details
Written by the company
Seats and Sofas is uw specialist in zitmeubelen. Door de Giant Take Away formule is het mogelijk om tegen een voordelige prijs bankstellen, hoekbanken & loungebanken en fauteuils direct uit voorraad te leveren. Onze collectie wordt continu aangepast naar de laatste trends en is verkrijgbaar in een tal van bekledingssoorten en kleuren. Wij zijn erg benieuwd naar uw reviews en staan open voor uw klachten, zodat wij onszelf constant kunnen blijven verbeteren.
Contact info
Hoge Rijndijk 307, 2382 AP, Zouterwoude, Zuid-Holland, Netherlands
- 715238897
4.6
Excellent
526 reviews
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David was friendly and from start to…
David was friendly and from start to finish really helpful and knowledgable. We walked away with a beautiful couch for a reasonable price.
2 May 2026
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Dear Tian,
Thank you for your review. We are happy to hear that David was friendly, helpful and knowledgeable throughout your visit. Enjoy your beautiful new couch!
Kind regards,
Seats and Sofas
Was a great experience working with…
Was a great experience working with David - he was very helpful and polite!
18 April 2026
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Dear Sashil,
Thank you for your review. We are happy to hear that you had a great experience with David and that he was very helpful and polite.
Kind regards,
Seats and Sofas
In between so many choices
In between so many choices, David did a great job helping us to find the best couch for us! Dank u wel
6 April 2026
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Beste Francisco,
Hartelijk dank voor uw review. Fijn om te horen dat David u zo goed heeft geholpen tussen alle keuzes door en dat u samen de bank heeft gevonden die het beste bij u past.
Met vriendelijke groeten,
Seats and Sofas
David really helped us with buying a…
David really helped us with buying a right couch for us
6 April 2026
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Dear Shruti,
Thank you for your review. We are glad to hear that David really helped you find the right couch for your home. We appreciate your feedback.
Kind regards,
Seats and Sofas
David was exceptional with his service…
David was exceptional with his service and really spent time to explain and advise
4 April 2026
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Dear Sajni,
Thank you for your review. We are very pleased to hear that David provided exceptional service and took the time to explain everything clearly and give proper advice.
Kind regards,
Seats and Sofa
Super customer service
David took the time to show us around, evevry detail and question we asked was taken care of
4 April 2026
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Dear Akshita,
Thank you for your review. We are glad to hear David took the time to show you around and answered every detail and question with care. That means a lot to us.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Zoeterwoude
Beste Magdi,
Bedankt voor uw review! Geweldig om te horen dat u zo tevreden bent.
Met vriendelijke groeten,
Seats and Sofas
Very good and nice service.
31 December 2025
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Dear Mr. Madry,
Thank you very much for your kind review. We are pleased to read that you experienced very good and nice service during your visit to our Megastore in Zoeterwoude.
Providing friendly and helpful service is very important to us, so it is great to know that this was your experience. We truly appreciate you taking the time to share your feedback.
We wish you a lot of enjoyment with your purchase.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Zoeterwoude
Dear Jaswinder.
We are glad to hear that you experienced excellent service during your visit. Enjoy your purchase and we hope to welcome you again in the future.
Kind regards,
Seats and Sofas
David was top service 💪🏼 en eetse…
David was top service 💪🏼 en eetse straks en slaap lekker.
En groeten aan je jarige collega 🍾🔈🎶
30 November 2025
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Beste Brian Hill
Dank u wel voor uw positieve bericht. Wat fijn dat David u zo goed heeft geholpen in Zoeterwoude. Wij wensen u veel plezier met uw aankoop.
Met vriendelijke groeten,
Seats and Sofas
David provided great advice and helped…
David provided great advice and helped us choose the right product, very patiently and in a professional manner.
12 November 2025
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Dear KL,
Thank you for your kind words. We are happy to hear that David helped you professionally and patiently in choosing the right product.
Kind regards,
Seats and Sofas
S&S - Unreliable delivery, insensitive support !
A lot went wrong!...I purchased the sofa on 12th Aug with delivery to be made on 15th Aug. When it was delivered by the delivery company (designated by Seats & Sofas), turned out the legs for one of the sofas was missing from the package and the legs on the other one were somewhat damaged (with some cracks) but functional. My ordeal had just begun, after many phone calls & much pleading finally those missing legs were provided for pick-up on 5th Sep. Replacement (or backup) for the damaged legs on the 2nd sofa are still awaited (no formal response to the Service Request). Extremely disappointed, they have good stock to show, but this is the reality of delivery, so avoid if you can!
15 August 2025
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Dear Mr. Chakrabarty,
We sincerely apologize for the delivery issues and the lack of timely support. This is not the level of service we aim to provide. Please send your contact details to zoeterwoude@seatsandsofas.nl so we can investigate and help you resolve the matter.
Kind regards,
Seats and Sofas
Very helpful staff
Very helpful staff, they took the time to think along and willing to accommodate different wishes! We got a good deal in the end. Much recommended
1 October 2025
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Beste Kerstin,
Wat fijn om te lezen dat u zo goed bent geholpen in onze Megastore Zoeterwoude en dat onze collega’s de tijd hebben genomen om met u mee te denken. Ook mooi dat u tevreden bent met de uiteindelijke deal. Dank voor uw aanbeveling, dat waarderen wij enorm.
Met vriendelijke groeten,
Seats and Sofas
Top service
Diederik is very patient with us, and we are happy that we are well informed about every detail of the couch. Highly recommended!
6 September 2025
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Dear Sir/Madam,
Thank you very much for your kind words. We're glad to hear that Diederik helped you patiently and clearly at our Zoeterwoude Megastore. We hope you enjoy your purchase.
Sincerely,
Seats and Sofas
Great service
Great service; information was very clear and the salesman (Tolga) was really gentle
5 September 2025
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Dear Mr. Amezcua,
Thank you for your positive review. We're glad Tolga helped you clearly and friendly. Enjoy your purchase!
Sincerely,
Seats and Sofas
After my first review showing them way…
After my first review showing their way to still people, they send to me email , asking me to send my contact details. I did and I received a phone call asking me this time to pay 400 euro for Repairing my sofas ( even is their responsibilities to fix it) because was in the garantie time. After I refuse the woman she called me start talking with arrogance and telling me that I must pay so otherwise I must fix myself.
So guys , take care , far away from this thieves.
I hope the money they stole me , they are going to use for medicine to cure their worst sickness. Starting from the seller , the one who call to fix the issues and the owner. Thieves.........
19 August 2025
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Dear Nahed Ghnem,
Thank you for sharing your experience. We regret to read that you are dissatisfied with the handling of your situation and that communication did not meet your expectations. We understand how frustrating this must be for you and we want to investigate the matter further. In order to provide you with the right support, we kindly ask you to send us your contact details again at zoeterwoude@seatsandsofas.nl, so we can look into this in more detail and try to find a suitable solution together.
Kind regards,
Seats and Sofas
Urgent Complaint
Urgent Complaint – Refund Request for Returned Sofa (€1,300)
Dear Seat and Sofa Team,
On 23.07.2025, I purchased a sofa from your Zoeterwoude branch. On that date, the sales staff put strong pressure on me to make the purchase and assured me that I could return it within 14 days for a full refund. Relying on this statement, I decided to buy the sofa.
On 31.07.2025, I went back to the store to return the sofa in full. At first, a female staff member told me that I did not have the right to return it. However, I am aware of my consumer rights under Dutch law. Therefore, I asked to speak to the male staff member who had sold me the sofa. When he arrived, I reminded him that he had told me I had the right to return it. He confirmed this, admitted that he was aware of the situation, and assured me that he would process the return. He also informed me that my money would be refunded within approximately 5 days.
It has now been 20 days, and I still have not received my refund. This situation has left me in serious financial difficulty and caused me great distress.
On 14.08.2025, I received an email with the subject line: "Verzoek aanvraag (deel-)annulering koopovereenkomst 99082905."
This seems to indicate a partial cancellation, which is incorrect, as I returned the sofa in full. I demand the full refund of €1,300 immediately.
It is unacceptable that such a well-known company across the Netherlands provides such poor customer service. I am extremely dissatisfied and hereby urgently request that you transfer my full refund without any further delay.
Yours sincerely,
A Işık
19 August 2025
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Beste Alperen,
Dank voor uw uitgebreide bericht. Wij vinden het erg vervelend om te horen dat u deze ervaring heeft gehad en begrijpen dat dit voor u bijzonder frustrerend moet zijn geweest. Wij willen dit uiteraard graag zorgvuldig en zo snel mogelijk oplossen. Om dit verder te onderzoeken, ontvangen wij graag uw contactgegevens en aanvullende details via zoeterwoude@seatsandsofas.nl. Ons serviceteam kan dan direct met u meekijken en zorgen dat uw situatie zo spoedig mogelijk wordt afgehandeld. Onze excuses voor het ongemak dat u tot nu toe heeft ondervonden.
Met vriendelijke groeten,
Seats and Sofas
Great customer service
I had been looking for a sofa for so long everywhere with no luck, and I was under a pretty tight budget. At seats and sofas I got the best customer service by Diderik, he helped me pick a sofa , color and fabric. And The prices are just incredible!
29 May 2025
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Dear Mahnoor,
Thank you so much for your lovely review. We’re happy to hear that Diderik provided excellent service and helped you find the right sofa within your budget. Your kind words mean a lot to us, and we’re glad you had such a positive experience.
Enjoy your new sofa!
Kind regards,
Seats and Sofas
Excellent Service and Expert Guidance at Seats and Sofas
This is our second purchase from Seats and Sofas, and we are very satisfied. Their customer service is among the best we've experienced in the Netherlands, making it easier to make an informed decision. The expert sales personnel helped us understand which materials would best suit our sofa choice and lifestyle as a family with young children. While we initially wanted to make additional customizations, the cost considerations led us to stick with the standard fittings. Overall, it has been a great experience, and I highly recommend Seats and Sofas to others.
16 March 2025
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Dear Arsalan Hashmi,
Thank you very much for your kind words and for choosing Seats and Sofas for the second time! We are delighted to hear that our customer service and sales personnel provided you with expert guidance in selecting the perfect sofa for your family. We strive to offer clear information and personalized service to help our customers make the best choices. We appreciate your recommendation and hope you enjoy your new sofa for many years to come.
Best regards,
Seats and Sofas
Cooperative
I have bought a couch from Seats and Sofas it was beautiful with a good quality but unfortunately one side was shorter than what I ordered. The process of return was not easy at all that I had to make many visits to the store in Zoeterwoude asking to handle this and solve the problem
but at the end they took the couch back and gave me my money back.
After all I would thank Seats n Sofas for their response n I would be happy to be a customer.
13 December 2024
Unprompted review
Reply from Seats and Sofas - Zoeterwoude
Dear Lina,
Thank you for sharing your experience with us. We are pleased to hear that you appreciated the quality of the couch and that we were able to resolve your issue in the end. However, we regret the inconvenience you experienced during the return process. Your feedback is valuable to us, and we will use it to improve our services in the future.
We are delighted that you are happy with the resolution and we look forward to welcoming you as a customer again.
Best regards,
Seats and Sofas
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