NCF LIVING Reviews 49,036

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 11,660 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, product knowledge, and friendly demeanor, often highlighting how employees go above and beyond without being pushy. People consistently report a smooth and pleasant sales process, appreciating the excellent service and the quality of the products. However, some customers were dissatisfied with the customer service and delivery experience. Issues included delayed deliveries with no clear explanation, damaged items upon arrival, and difficulties reaching customer service for resolutions. A few people also mentioned problems with missing parts and unhelpful responses when trying to address these concerns.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness,... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the quality of the... See more

Service

Consumers find service to be positive, with many praising the in-store experience. Reviewers frequently... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise individual staff members... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers report significant issues,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kev was helpful and explained in detail of furniture. Ie reversible cushions etc. Helpful but did not feel intimidated as you can sometimes feel in some stores. Left me to then look around and said to... See more

Company replied

Rated 5 out of 5 stars

Marina has been absolutely amazing over the past couple of months after we have been in and out the shop continuously being so undecided on what sofa we wanted. Marina was so patient and very welcomin... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service from Andrew. Very informative whilst offering us solutions. Have us lots of space to decide whilst also making sure to be there when we had any questions. Very friendly with... See more

Company replied

Rated 5 out of 5 stars

What can i say!!! Exceptional service from sue and jonny heskins!!! These 2 members of staff always go above and beyond when ever i go into store! Nothing is to much amd never pushy with a... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

49K reviews

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Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Kevin was great today

Kevin was great today, very courteous and informative. We came in to look for Sofas and mattresses, and found the right one. He guided us thru the products quickly and effectively. Looking forward to delivery of my first purchase soon.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Spent hours trying to find the perfect…

Spent hours trying to find the perfect sofa and eventually settled on one that both my hubby and I liked. Spoke to Brendan at the Paisley store and his service was 2nd to none, even offered a coffee! But Brendan was extremely helpful and provided lots of information and even some.hints and tips. Great service and felt looked after. thank you

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Aiden @ NCF Birmingham Highgate

Visited the NCF in Birmingham Highgate where Aiden attended to me and my wife. We came on multiple occasions as we required an initial look, then measurements and then a purchase visit. He was extremely helpful and accessible on all 3 occasions, and went the extra mile to help with lead times and finding the right sofa's for us. We ended up finding a perfect fitting sofa and the right colour match. Despite the several visits and time consuming process on our behalf, Aiden was always helpful, patient, friendly, addressed all our questions appropriately and explained all aftercare options in detail. Excellent customer service and we'll be back for our dining table! Thanks from Ish

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Natasha was brilliant

Natasha was brilliant, very caring and attentive. Incredibly knowledgeable and was able to advise which mattresses were best for my back given I have arthritis.

3 May 2026
Unprompted review

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