NCF LIVING Reviews 

54,714
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 13,427 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly in-store staff for being exceptionally welcoming, helpful, and patient during the entire purchase process. Shoppers also highlight that the available products are of great quality, feeling comfortable and looking premium without excessive costs. However, some people mentioned experiencing frustrating delivery delays and receiving broken promises regarding shipment time frames. Consumers additionally noted that post-purchase customer support and communication can be very poor once payments are completed. Reviewers reported difficulties in reaching support agents and getting timely help with resolving their issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting friendly, knowledgeable, and helpful... See more

Product

Reviewers mention positive feedback about product quality, noting that the couches are comfortable, feel good... See more

Service

Users describe positive interactions with service, highlighting attentive and helpful staff who guide them... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying dramatically depending on... See more

Delivery service

Customers had ambiguous experiences with delivery service. Some consumers praised the clear explanations of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gary@Leeds helped us when we visited their store earlier today. We questioned how they managed to keep prices so low and were reassured with his answer. He went through everything thoroughly includi... See more

Company replied

Rated 5 out of 5 stars

We had an excellent buying experience this weekend which started with a friendly hello from Nesrin on Saturday. Nesrin stayed within calling distance should we have any questions but on the whole... See more

Company replied

Rated 5 out of 5 stars

Jimbob made our shopping experience an easy one. We felt well informed on all products, left to make our decision in private without rushing us and overall a friendly and extremely professional guy. W... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

55K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(54,714)

13,182 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Just a warning

Just a warning, delivery, and istallation company shocking!!
Very expensive delivery ,i quierid this in store ,
its apparently as the table and chairs need installing🙄
Half a dozen screws that they couldnt do anyway🫣 and so our table went back, plus they took the chairs back that had already INSTALLED themselves🤭i presented at the store to ask what was happening
Sales lady seemed to be typing a message the delivery people
Said they would ring us early today,
nothing, my daughter rung them, after waiting 30 mins , the phone put down their end !!!
So, a lot of money spent ,and no table thats needed urgently 😥 never again!

17 September 2026
Unprompted review
Rated 5 out of 5 stars

We had such a great experience with…

We had such a great experience with Ashraf. His knowledge and expertise when it came to sofas was excellent, and he took the time to understand exactly what we were looking for before helping us find the perfect sofa for our home.

He was incredibly helpful, patient and professional throughout the whole process, and never made us feel pressured into making a decision. His advice made choosing the right sofa so much easier, and we really appreciated how much time and effort he put into helping us.

We absolutely loved his service and would definitely recommend Ashraf to anyone looking for a sofa. Thank you so much for all your help!

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Experience to remember

We had such a lovely experience at NCF Living, and a huge thank you to Ashraf for making the whole process so easy and enjoyable! He was incredibly friendly, attentive and reassuring from start to finish, and really took the time to make sure we were happy with our choice.

We ended up leaving with our absolute dream sofas and couldn’t be happier! The whole process felt smooth, relaxed and stress-free thanks to Ashraf’s amazing customer service.

I would definitely recommend coming here if you’re looking for new furniture everyone should visit NCF Living. You honestly won’t leave disappointed!

18 September 2026
Unprompted review
Rated 5 out of 5 stars

@bristolcribbscauseway @Marina what an…

@bristolcribbscauseway @Marina what an absolutely amazing service from start to finish!! lovely welcoming entry, very helpful on designs, layouts and colour combo we have come away very satisfied and can’t wait for our brilliant new sofa to arrive!!

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Simmy at Gateshead was really helpful…

Simmy at Gateshead was really helpful with my sofa purchase today, came out looking for a riser recliner and we end up buying something just as good and very comfortable, highly recommend him very knowledgeable young lad!

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Naz @ Leeds was great

Naz @ Leeds was great. What a guy. Left us to it, but was on hand if we needed him. Knew all about the products and was great at selling without being pushy. Was professional, polite and hilarious all wrapped up together. Super great guy and helped us order our new sofa with ease.

18 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look