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NCF LIVING Reviews 49,036

•
TrustScore 4.5 out of 5

4.6

Furniture Store•24 Locations
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Review summary

Created with AI, based on recent reviews

Considering 11,660 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, product knowledge, and friendly demeanor, often highlighting how employees go above and beyond without being pushy. People consistently report a smooth and pleasant sales process, appreciating the excellent service and the quality of the products. However, some customers were dissatisfied with the customer service and delivery experience. Issues included delayed deliveries with no clear explanation, damaged items upon arrival, and difficulties reaching customer service for resolutions. A few people also mentioned problems with missing parts and unhelpful responses when trying to address these concerns.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness,... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the quality of the... See more

Service

Consumers find service to be positive, with many praising the in-store experience. Reviewers frequently... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise individual staff members... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers report significant issues,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kev was helpful and explained in detail of furniture. Ie reversible cushions etc. Helpful but did not feel intimidated as you can sometimes feel in some stores. Left me to then look around and said to... See more

Company replied

Rated 5 out of 5 stars

Marina has been absolutely amazing over the past couple of months after we have been in and out the shop continuously being so undecided on what sofa we wanted. Marina was so patient and very welcomin... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service from Andrew. Very informative whilst offering us solutions. Have us lots of space to decide whilst also making sure to be there when we had any questions. Very friendly with... See more

Company replied

Rated 5 out of 5 stars

What can i say!!! Exceptional service from sue and jonny heskins!!! These 2 members of staff always go above and beyond when ever i go into store! Nothing is to much amd never pushy with a... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

49K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Liam at Leeds was fantastic with…

Liam at Leeds was fantastic with selling us our new home sofas, he wasn’t pushy but he knew what he was talking about and we didnt feel pressured at all in buying our dream sofas. We have left feeling extremely satisfied and he is a fantastic asset to the team. Thanks again for your help today.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Swansea store

No pressure selling but happy to help and answer questions. Thanks to Sue in Swansea store.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Morna - Edinburgh.

Very helpful, very knowledgeable, not pushy at all.

Very friendly and approachable but left us alone to browse

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I came in for a sofa bed and was…

I came in for a sofa bed and was immediately greeted by Dan in Hull who was so helpful and informative. Showed me a sofa bed that was suitable and also in the timeframe as I needed it quickly. With his help I placed the order, and so happy and looking forward to receiving it.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Jess at Derby was so helpful, went through all of our options and suggested ideas to help us get just what we wanted. Fantastic friendly service!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Holly was welcoming from start to…

Holly was welcoming from start to finish. She was really helpful knew exactly what was required understood my needs. Rarely do you see sales person these days who fully knows their products and understands the customers needs. It was quick, efficient and fun! Thanks Holly 🙌

3 May 2026
Unprompted review

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