Saw Leanne@Leeds and got excellent advice and customer care. We were returning customers and bought a dining table and six chairs. Brilliant choice of furniture to choose from and could also choose fr... See more
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Review summary
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Naz was professional from the start of the experience, through to the end. He introduced himself and then left us to browse. His colleague Liam also checked on us at different points to make sure we w... See more
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Michael@leeds was so helpful, we bought a corner sofa bed and the sale was so easy and stress free, we knew in an instant we wanted to purchase, he knew everything about the product and we were even a... See more
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Great buying experience! Buying a sofa can often feel overwhelming but Bruce at the Glasgow branch made the whole process completely stress-free. He provided excellent customer service and gave us al... See more
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Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
- 0121 356 5698
- customerservice@ncf.co.uk
- ncf.co.uk
4.6
Excellent
56K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
Terrible customer service. Sofas ordered 1st of september, should have been delivered last week. Since then one email to say there had been an issue but no communication since. No response to multiple emails, hours at a time on the phone for no one to answer. AVOID.
21 October 2026
Unprompted review
Avoid, avoid, avoid
Avoid, avoid. Lovely in store. Rubbish when they have your money. No sign of delivery a week after being promised and their laughable customer services won't even answer the telephone
21 October 2026
Unprompted review
Great Service from Dean at the Stoke…
Great Service from Dean at the Stoke store
20 October 2026
Unprompted review
Liar liars
They lie about their delivery times! Told us 1-2 weeks as its in stock.... only to call us and say it won't be delivered for 3 MONTHS!
DISGRACEFUL SERVICE
20 October 2026
Unprompted review
We went into store today to purchase a sofa eneded up going back for our beds too.…
We went into store today to purchase a sofa. Jason at chester came to ask if we were okay and to let him know if we needed anything. He was lovely, chatty and very helpful without being overbearing. We even went back into store to purchase 3 bed frames. Delivery was arranged so everything will be delivered at the same time. Would definitely suggest this store for home furnishings all the staff were friendly and helpful. Jason was extremely knowledgeable and nothing was too much trouble.
20 October 2026
Unprompted review
Reply from NCF LIVING
Hello Natasha, thank you for taking the time to leave a review.
A sofa that turned into three bed frames as well sounds like a good day at our Chester showroom, and thanks for mentioning Jason's help along the way.
Many thanks,
NCF Living, Marketing Team
Margo at Chester branch was an absolute…
Margo at Chester branch was an absolute star, she knew the products inside out and was able to advise accordingly.
No pressure from Margo to buy, but ended up buying dining table and 6 chairs. Along with a couple of sofas.
Would recommend NCF and in particular Margo.
Denise M
20 October 2026
Unprompted review
Reply from NCF LIVING
Hello Denise, thank you for taking the time to leave a review.
Product knowledge like Margo's makes choosing a dining table, six chairs and a couple of sofas far easier, so thank you for recommending our Chester team.
Many thanks,
NCF Living, Marketing Team
Margo at the Chester branch was…
Margo at the Chester branch was extremely helpful and very knowledgeable, we were given advice but allowed to browse at our leisure.
We bought a dining room table and chairs, plus 3 sofas, all very well priced.
We would certainly return and would recommend NCF to family and friends.
20 October 2026
Unprompted review
Reply from NCF LIVING
Hello Mark, thank you for taking the time to leave a review.
Advice when you want it and space to browse when you don't is exactly the balance we aim for, so it's good to know Margo got it right at Chester.
Many thanks,
NCF Living, Marketing Team
Margo is great 👍.
20 October 2026
Unprompted review
Reply from NCF LIVING
Hello Phil, thank you for taking the time to leave a review.
Short and to the point – we'll make sure Margo hears it.
Many thanks,
NCF Living, Marketing Team
Ignoring customers will not make the problem go away!!
Cannot stress enough how poor the customer service is from NCF Living.
Ordered a sofa on 06/09/26 (NEEX1352), advertised as in stock and available for delivery within 7 days. It’s now been over 6 weeks. Despite sending multiple emails to customer service, sending multiple messages to their Instagram account, completing online customer support forms and leaving countless reviews I am still yet to receive any response as to when my sofa will be delivered. If you pay for something you expect to receive them as agreed and if delayed the customer has a right to be updated when you’ve taken their money. I will continue to message, leave reviews and tell as many people by word of mouth how poor this company is!!
It’s beyond disgraceful to be told delivery within 7 days and have a company ignore your requests nearly 7 weeks later. Do not spend your money on NCF Living
20 October 2026
Unprompted review
Aiden@Merryhill Excellent Service
Aiden@Merryhill was the most friendliest helpful assistant i have come across
Helped with table measurements and even assembled a table and chairs for me to see if it would fit in the space i had
I have purchased at nadia set
Thank you so much for all your help
20 October 2026
Unprompted review
Reply from NCF LIVING
Hello there, thank you for taking the time to leave a review.
Assembling a table and chairs so you could check the fit is a lovely touch, and we hope the Nadia set suits your space perfectly.
Many thanks,
NCF Living, Marketing Team
Great customer service
Didn't see the sofa we wanted but Rob from Bristol really helped us narrow down our searches and we will be back!
20 October 2026
Unprompted review
Reply from NCF LIVING
Hello Robert, thank you for taking the time to leave a review.
It sounds as though Rob at our Bristol showroom made the search a lot easier, even without finding the right sofa on the day.
Many thanks,
NCF Living, Marketing Team
Raj in thurrock helped us out…
Raj in thurrock helped us out massively! We bought our first ever sofa brand new through raj he sat down and explained everything to us and even sorted the delivery ! 10/10 would 100% recommend coming here if your looking for a sofa
20 October 2026
Unprompted review
Reply from NCF LIVING
Hello Morris, thank you for taking the time to leave a review.
Congratulations on your first brand-new sofa, and thanks for telling us how Raj at Thurrock talked you through everything and arranged the delivery.
Many thanks,
NCF Living, Marketing Team
Raj in Thurrock sorted us out
Raj in Thurrock sorted us out! Explained everything and sorted us out :) thank you
20 October 2026
Unprompted review
Reply from NCF LIVING
Hello Shannon, thank you for taking the time to leave a review.
Raj at Thurrock will be pleased to hear it.
Many thanks,
NCF Living, Marketing Team
NON EXISTENCE OF CUSTOMER SERVICE
Currently been waiting on line to speak to someone in customer service for 42 mins, yesterday hung on for 1 hour and the day before approximately 30 mins - NO ONE ANSWERS. I have submitted 9 emails to customer service requesting a delivery date and have been completely ignore.DO NOT BUY FROM THIS COMPANY.
20 October 2026
Unprompted review
Khalid the manager at Bradford was…
Khalid the manager at Bradford was really good .
20 October 2026
Unprompted review
Reply from NCF LIVING
Hello Adan, thank you for taking the time to leave a review.
Good to see Khalid at our Bradford showroom getting a mention.
Many thanks,
NCF Living, Marketing Team
Bought a sofa from the store in merry…
Bought a sofa from the store in merry hill. Humaira helped us. She was friendly, kind and very helpful. Humaira made the process easy and quick
20 October 2026
Unprompted review
Reply from NCF LIVING
Hello Luke, thank you for taking the time to leave a review.
Easy and quick is how buying a sofa should feel, so it's great that Humaira made that happen at Merry Hill.
Many thanks,
NCF Living, Marketing Team
Shocking experience
Shocking experience. Guaranteed 10 day delivery and it has been almost a month now. We were told there was a logistical error with the delivery and it would be with us within the next week. Nothing. It is also completely impossible to get through on the customer service phone line. I received one email back from customer services but after requesting, again, where my table was, I have been completely ignored.
20 October 2026
Unprompted review
Aidan @ merryhill is a great guy
Aidan @ merryhill is a great guy , really helpful
Great no pressure sale 10/10
20 October 2026
Unprompted review
Reply from NCF LIVING
Hello Daryl, thank you for taking the time to leave a review.
A 10/10 and a no-pressure sale is a great result for Aidan at Merry Hill.
Many thanks,
NCF Living, Marketing Team
Aiden @ Merryhill
Aiden @ Merryhill. Extremely helpful ans friendly. Answered all questions we had and explained everything perfectly. Lovely guy.
20 October 2026
Unprompted review
Reply from NCF LIVING
Hello Stacey, thank you for taking the time to leave a review.
Having every question answered clearly makes a real difference, and we're glad Aiden at Merry Hill did that for you.
Many thanks,
NCF Living, Marketing Team
Aron and Ravi were really helpful for…
Aron and Ravi were really helpful for us deciding our new furniture.
20 October 2026
Unprompted review
Reply from NCF LIVING
Hello Hamza, thank you for taking the time to leave a review.
Aron and Ravi will be glad they helped you settle on your new furniture.
Many thanks,
NCF Living, Marketing Team
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