NCF LIVING Reviews 

I originally gave the store a 5 star review because the staff in store were amazing. What's not amazing is wrong furniture turning up weeks late, lack of communication and still 2 months later nothing has been resolved. I am constantly chasing this with no response. No one ever answers the phone either and after 15mins you get the phone put down on you.

Anisha was lovely and very helpful. She was also quick and efficient.

Leanne at Leeds was amazing thank you so much

Barry in Paisley sorted us out last minute for an immediate couch requirement,

Cheers Barry in Paisley!

Naz at the Leeds store was great very helpful and professional

Was in for a look and was made to feel welcome straight away.Hugh in paisley was very knowledgeable and helped us pick a sofa.will defo recommend to family and frenids

We bought a sofa today at NCF Milton Keynes and were approached by an amazing staff member called Dave, we were both so happy with the service we received, we were also so happy with the range of furniture they offer

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Subject: Contract Terminated - Full Refund Required - Order NGOMxxx £1,198

To NCF Living Customer Services,

I am writing regarding order NGOM 11500 for a navy blue velvet chair.

On 11th May 2026 I paid £600 deposit by Visa Debit.
On 17th September 2026 I paid £598 balance by bank transfer.
Total amount paid: £1,198.

You failed to deliver by my final deadline of Monday 20th October 2026.

1. I am now treating the contract as at an end under Section 28 Consumer Rights Act 2015.

2. I require a full refund of £1,198 within 14 days, by 3rd November 2026. As the balance was paid by bank transfer, please refund by BACS to the account the funds came from.

3. If I do not receive the refund, I will file a Money Claims Court claim for the full amount plus fees and interest, report to Citizens Advice for Trading Standards, and ask my bank to pursue a chargeback/recall.

Please confirm receipt of this email and confirm that the refund of £1,198 is being refunded

Gd services and willing to explain the products and listen carefully our request , for mr vithu

Cathy@Gateshead helped us through our purchase, she has been wonderful to talk to, definitely recommend her and NCF Living for your Sofa

Hugh in paisley was very knowledgeable and helpful

We have bought a sofa from ncf living Cathy@Gateshead at ncf living.
She has been amazing and very accomdating to deal with.
Had a wonderful experience :)

His name is Aron he is very respect and very help full with me , thanks

Great buying experience!
Buying a sofa can often feel overwhelming but Bruce at the Glasgow branch made the whole process completely stress-free. He provided excellent customer service and gave us all the information we needed without any high-pressure sales tactics or pushiness. We're delighted with our purchase and hugely grateful for Bruce's help. Thank you!

Cathy helped us to decide what we were looking for. She is marvellous.

Cathy was really helpful. She is very good at what she does.

We ordered sofas (£2,747, £275 deposit) from the NCF Living Highgate, Birmingham store on 31 Aug 2026. When they were finally delivered six weeks later, on 15 Oct, the delivery driver asked us whether the sofas were meant to be new. Once they were brought in we saw why: they were damaged and stained. We refused the delivery. In store we were told that to cancel we'd have to go through customer service and pay a cancellation fee, even though the damaged goods were their fault.

We also ordered a bed frame on 23 Aug (£928, £93 deposit), with a postponed delivery that was noted on our receipt. When we were ready for it, we couldn't get through to customer service. We were on hold for over an hour on two separate occasions (70 and 63 minutes). The store manager emailed them on 11 Oct, and we got one email back saying the delivery partner would be in touch. Nobody contacted us, and when the store rang the delivery company, it had no record of the order.

We were promised a call back the next day to sort out both orders. Customer service can't be reached by phone, rarely answers emails, and the store just refers everything back to them. We wouldn't want anyone else to go through this so Do Not Recommend.