Furdeco Reviews 166,604

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting timely arrivals and helpful updates throughout the process. Many highlight the professionalism and politeness of the staff, who often go above and beyond by assisting with item placement. The overall service is frequently described as excellent, with consumers appreciating the clear communication and smooth execution of deliveries. However, some customers experienced issues with product handling, mentioning instances of damage during delivery or a lack of care when moving items. A few people also felt dissatisfied with the contact process, reporting delays in arranging deliveries or difficulties when trying to reschedule. Additionally, some reviewers noted that delivery personnel were reluctant to assist with assembly or unboxing, even when requested, leading to unexpected effort for the customer.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the excellent... See more

Staff

People report positive experiences with staff, often highlighting their politeness, helpfulness, and... See more

Service

Reviewers mention positive feedback about service. Customers frequently praise the efficiency, politeness,... See more

Product

Customers had ambiguous experiences with product. While some reviewers received their items in good... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Many reviewers praise proactive... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent experience, Furdeco emailed to confirm who they were and recline and rise chair received. Second email to confirm 3 hour time slot and date of delivery. Call on the morning of delivery to c... See more

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Rated 5 out of 5 stars

Had a large furniture item delivered. Very happy with the service. Very pleasant delivery staff. Kept us informed and updated on their arrival time. Very slick on the delivery itself. Had a slight iss... See more

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Rated 5 out of 5 stars

I was kept informed throughout this process and was able to interact with the driver right up until the point of delivery. The two workers arrived within the time frame forecast, were very personable,... See more

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Rated 5 out of 5 stars

Super service, kept us informed, phoned me on the morning of delivery shortly before arriving and arrived bang on time at the beginning of timeslot. Pleasant and helpful team. No problems at all with... See more

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Rated 5 out of 5 stars

The delivery persons contacted me 20 mins before they were due to deliver and again when they got there as it is a wee bit awkward to get to and they followed my directions and delivered the articles... See more

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Rated 5 out of 5 stars

Lovely delivery man. The radiators were very heavy however he still took them into my room of choice. Quick delivery and also on time. Would definitely use this company again!

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Rated 5 out of 5 stars

The two guys who brought the mattress were very helpful and efficient. They took the mattress upstairs for us, which was a great help. Apologies for scaring you when the dog popped his head round the... See more

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Rated 5 out of 5 stars

The first communication from Fudeco was an email, introducing who they are and how the delivery will work. The emailed date for the delivery was not suitable as were attending a funeral. I phoned the... See more

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Rated 4 out of 5 stars

Company were brilliant, kept me up to speed with delivery date, time etc. Would be 5 star and not the delivery men’s fault but they delivered the sofas but the drill they brought to fit the feet didn’... See more

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Rated 5 out of 5 stars

Very easy website to order from , and very pleased with my bookcase ,very well made ,and package was wrapped very well , Good delivery service by two guys who rang to let me know they would be with m... See more

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Rated 5 out of 5 stars

What a fantastic company constantly emailing to keep you updated, changing my delivery date was simple no hassle, called when driver was 20minutes away, very polite delivery men. Excellent service

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Rated 5 out of 5 stars

Simply the best delivery I’ve ever received. Guys called to say that they would be with me in 30 minutes, helped me upstairs with 2 very heavy items. Absolute gentleman. I highly recommend this compan... See more

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Rated 5 out of 5 stars

Furdeco's service is what most of us use to consider & expect as standard practice. However, delivery companies these days have fallen so far below that standard, that Furdeco looks like a shining sta... See more

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Rated 5 out of 5 stars

Great delivery experience! I was kept informed of my delivery time and the package was delivered on time. The delivery person was very friendly and even helped me place the heavy package inside. Thank... See more

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Rated 5 out of 5 stars

This company advised us at each stage of delivery. They are helpful, polite and professional. Delivery was within the allocated slot and the delivery team carried the items to the required place on ou... See more

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Rated 1 out of 5 stars

Damaged was done within common areas of my building during the delivery. Lift doors not working straight after delivery(stuck on that same floor). One of the building resident let me know she wit... See more

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Rated 5 out of 5 stars

Had to change delivery date guy I spoke to was extremely helpful. I was updated on delivery time and was called 20 mins before delivery. Delivery guys were extremely nice and helpful.

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Rated 1 out of 5 stars

Retailer(the Range) andvised order despatched. Delivery company followed with delivery date then time. Arrived but only box 1of 2 and clearly stated on that box can only be sold as a 2 part set. Dri... See more

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Rated 2 out of 5 stars

Gave me a 3 hour window for delivery, still turned up late. On the tracker it said I was next for 2 hours as the van drove round from food shop to food shop. When the delivery men turned up they coul... See more

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Rated 5 out of 5 stars

Slight shock to system getting delivery at 7.20am, but we were warned it would be near 7am (Time slot was 7am to 10am). Delivery was fast, efficient and helpfully taken into the front room. All in all... See more

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Rated 5 out of 5 stars

The delivery was great. I was kept informed every step of the way. Which is very helpful. Communication was exceptional .on time and very nice people. Great service.

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Rated 5 out of 5 stars

The delivery was very fast … from time of ordering to receiving just overnight .. driver called when he was 10 minutes away and bought the garden futniture to the place we required .. very pleased wi... See more

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Rated 5 out of 5 stars

The team were very considerate and helpful. They were late due to heavy workload, but took same care with installing our dishwasher. Very friendly pair.

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Rated 1 out of 5 stars

Came at the wrong time, I was out walking my dogs and said it was too early as my time slot started a whole hour away, they asked me to get back asap. So I cut the walk short came home, rang them to s... See more

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Rated 5 out of 5 stars

Delivery was within the time slot promised and was preceded with a text to say when they were 15-25 minutes away. Their staff were also friendly and helpful, couldn’t ask for more.

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Rated 5 out of 5 stars

Arrived on time and kept up to date on status of delivery at every stage. Drivers were brilliant and were able to put the delivery in the garage for me very friendly.

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Rated 5 out of 5 stars

Well informed about delivery time.The driver also phoned to say he'd be with me in 45 mins. as I was the next delivery. He also carried my item to the required room. Excellent service.

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Rated 2 out of 5 stars

The settee is perfect, however your delivery men could of been a bit more helpful, my husband and son were here but my husband suffers with osteoarthritis so is limited to lifting, upon asking for ass... See more

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Rated 5 out of 5 stars

Was delivered when told. Had a call from the guy delivering to say he was 20 minutes away and left it where I asked him to leave it and then sent a photo to prove it was delivered. Very excellent serv... See more

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Rated 5 out of 5 stars

Polite, helpful delivery drivers. Phoned to state their arrival time. Carefully carried product into our living room. Excellent service, thankyou.

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Rated 5 out of 5 stars

Received text & email confirming when arriving & half an hour before arrival. Carried parcel to where I wanted it placing.

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Rated 5 out of 5 stars

I was kept informed of delivery, every step was relayed to me and the time slot given was granted. Thanks guys , super service.

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Rated 1 out of 5 stars

I’m clearly disabled they bought wash machine to door told me it was to big to fit a left it on My door step thank god it was ahot day an neighbours were out an seen what they done to me an came an he... See more

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Rated 5 out of 5 stars

Kept in touch throughout, and given call 20 minutes before arrival, which was in the the time slot. Also delivered it into the back garden.

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Rated 5 out of 5 stars

A very efficient company, kept us well informed delivered in the time alloted, delivery men were very helpful and polite , thank you, would use again.

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Rated 5 out of 5 stars

Very good service. Three hour time window, phone call 30 mins before. Nice delivery guys, very helpful.

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Rated 5 out of 5 stars

Received a call to let me know estimated time of arrival. Placed delivery in room of choice for me as very heavy. Drivers very helpful.

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Rated 5 out of 5 stars

The delivery guys were first class delivered when expected. The customer service on the other hand was very poor. I received an email saying I would be contacted to arrange a delivery date but I ended... See more

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Rated 5 out of 5 stars

Good communication from the delivery company beforehand & on the day a phone call from the delivery drivers informing me of their arrival time . Both men were extremely polite & helpful.

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Rated 5 out of 5 stars

I was contacted beforehand with approx time. They arrived and quickly delivered the mattress. Friendly and swift, super.

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Rated 3 out of 5 stars

It was pleasing to see 2 delivery persons for my delivery of a single large item. As the box would not fit through front door they kindly offered to remove the item from box (2 parts enclosed) and pla... See more

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Rated 5 out of 5 stars

Great service. We were informed the day before by the retailer that the delivery would be very early at 7am. The delivery was to our shop. The driver came at 6.45 and no one was there. They rang us an... See more

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Rated 5 out of 5 stars

Great comms from the delivery team who were happy and enthusiastic during the drop off! Great job! 👍🙂

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Rated 1 out of 5 stars

The furniture arrived at designated time. Brought into the room as requested then left. As I am a 75 years old of slight frame unable to get the furniture out of the box. I assumed (wrongly) as I had... See more

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Rated 5 out of 5 stars

Kept me informed throughout. Delivered on my preferred date by 2 pleasant and helpful guys

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Rated 1 out of 5 stars

I had to chase the company to speed up with my collection. They took ages getting me a collection slot. Upon collecting my item the two men who came were brilliant they were quick and made me sign tha... See more

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Rated 5 out of 5 stars

Arrived on time, with delivery staff very helpful with putting the heavy Garden furniture in place.

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Rated 5 out of 5 stars

Driver and colleague were very helpful, even carried through the to garden. Communication was perfect and tracking was useful.

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Rated 5 out of 5 stars

Very professional service, was sent a delivery time slot the night before which he drivers adhered to, the delivery was completed speedily and with care to both my property and the new goods

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Rated 3 out of 5 stars

They where ontime but the chairsand sofas where in boxes.they neded to be put together ourselves we are pensioners and we trugled to put them together we asked the men to do it for us but they wouldn'... See more

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Rated 1 out of 5 stars

Appalling customer service. Informed they had the item from OakWorld and would arrange delivery. One week later and after being chased they gave a delivery day then, at the last minute changed it. No... See more

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Rated 5 out of 5 stars

Polite, friendly. Unboxed and set up in room of choice. Contacted by telephone with a great time slot and arrived on time.

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Rated 1 out of 5 stars

The delivery service was quite frankly, abysmal. One guy was fine, the other man got annoyed for doing his job of delivering the parcel to my hallway. When the other one couldn't get back out the hous... See more

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Rated 5 out of 5 stars

Kept me informed by tracking and a phone call from driver 20 mins before delivery.

Company replied


Company details

  1. Courier Service
  2. Logistics Service
  3. Shipping Company
  4. Storage Facility

Written by the company

We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story

Your reputation, delivered.

Written by the company

It is our mission to provide an excellent customer experience each and every time.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

167K reviews

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Rated 5 out of 5 stars

The delivery was on time

The delivery was on time , and I was informed about this by txt and phone call. They were helpful too. Wouldn’t fit through my door so I asked them to unpack it for me which they did ..

24 March 2026
Rated 2 out of 5 stars

Purchase Perfect, Couriers Seriously Lacking

Not great. And spare me the standard reply about re-training and education of staff as looking as feedback, this has been happening for a considerable time.

1 star for ringing 20 mins before delivery to let me know they were coming.

1 star for the item arriving in one piece and undamaged.

The couriers reversed their large van onto my driveway without asking. The driver then got out and even though there was plenty of room, crossed over the boundary and walked down my neighbours driveway.

This may seem trivial, but seeing as next door are my own personal neighbours from hell, it will no doubt cause another confrontation when they next see me.

The couriers took the ottoman off the van and when they came into the living room one said ‘Here’? 😂.

One asked my daughter’s name but signed on the handheld device himself, not her, and we can tell quite clearly see on the tracking information that it is not my daughter’s writing. She was unable to mark the delivery details to say that the item had not been checked upon delivery, as the couriers immediately left without any further conversation.

When it came to unwrapping the ottoman, the outer packaging was grubby and marked in a number of places, but the item itself as in good order.

The final and most irritating issue was that when the ottoman was taken to the bedroom, there were numerous muddy and dirty smudges on my living room carpet!

Photos have been taken to show that the couriers shoes/boots were dirty and no attempt had been made to wipe their feet upon entering my home.

My driveway is solid block paving, so there is no mud to walk on. Therefore I believe that the previous job had meant the couriers had to walk over mud/grass or the van itself is filthy. I would hazard a guess that it is the van, as mentioned above, the ottoman outer plastic was really dirty.

20 March 2026
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