Excellent experience, Furdeco emailed to confirm who they were and recline and rise chair received. Second email to confirm 3 hour time slot and date of delivery. Call on the morning of delivery to c... See more
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We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story
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Furdeco Unit 1, Impact Park, Willenhall Lane, WS3 2XN, Walsall, United Kingdom
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On time delivery. The deliver men put the boxes in the room of choixe (garden).
Delivery was on time and delivered both carefully and efficiently. 😊
The delivery was on time , and I was informed about this by txt and phone call. They were helpful too. Wouldn’t fit through my door so I asked them to unpack it for me which they did ..
Driver and his mate placed item where we required notified us of arrival time all in all good service
Delivered at the time stated . Did crash the sack truck into my greenhouse . Luckily on the plastic window side !
Excellent service. The delivery was when they said, they carried the parts up to the room where we wanted it. Clean and tidy. Thank you.
I was kept well informed of when to expect delivery which was delivered within the given time , delivery men were efficient and polite .
The lads were very polite helpful and well dressed .
Arrived perfectly on time and was delivered in great condition. Couriers were very professional.
Not great. And spare me the standard reply about re-training and education of staff as looking as feedback, this has been happening for a considerable time.
1 star for ringing 20 mins before delivery to let me know they were coming.
1 star for the item arriving in one piece and undamaged.
The couriers reversed their large van onto my driveway without asking. The driver then got out and even though there was plenty of room, crossed over the boundary and walked down my neighbours driveway.
This may seem trivial, but seeing as next door are my own personal neighbours from hell, it will no doubt cause another confrontation when they next see me.
The couriers took the ottoman off the van and when they came into the living room one said ‘Here’? 😂.
One asked my daughter’s name but signed on the handheld device himself, not her, and we can tell quite clearly see on the tracking information that it is not my daughter’s writing. She was unable to mark the delivery details to say that the item had not been checked upon delivery, as the couriers immediately left without any further conversation.
When it came to unwrapping the ottoman, the outer packaging was grubby and marked in a number of places, but the item itself as in good order.
The final and most irritating issue was that when the ottoman was taken to the bedroom, there were numerous muddy and dirty smudges on my living room carpet!
Photos have been taken to show that the couriers shoes/boots were dirty and no attempt had been made to wipe their feet upon entering my home.
My driveway is solid block paving, so there is no mud to walk on. Therefore I believe that the previous job had meant the couriers had to walk over mud/grass or the van itself is filthy. I would hazard a guess that it is the van, as mentioned above, the ottoman outer plastic was really dirty.
Great communication beforehand and on-time delivery. Thank you!
Smooth delivery and plenty of notice regarding date and time. The boxes were slightly damaged and table leg had small dent in it but did not effect the assembly or use of.
Delivery arrived sooner than expected however they kept in touch, gave me a 2 hour time slot and I could follow the live tracker. Polite young man carried the delivery into the flat.
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