NCF LIVING Reviews 

Eli at Bradford
Very satisfied with customer service

Brilliant service when buying our new table. Thanks so much for your help choosing, Humaira.
Can't wait to come back and find our sofa. X

Very good customer service with Eli at bradford today

Thank you Phil @ Manchester for the amazing help in choosing our sofa and the clear guidelines for our questions!

Fantastic and staff are willing to help and explain things

Terrible communication. After the purchase there was no communication until after the planned delivery window had passed when it arrived there was no apology for delay or commitment to a new delivery date.
Phoning them resulted in being hung up on after being on hold for 15 minutes. Many emails were simply not responded to all. Tracking via shop app was not updated.
The delivery guys were great once they had called to state a date for delivery.
The couch itself is nice and was keenly priced value. The delivery window of within a week was an absolute lie and the lack of communication shortcomings had me thinking I'd been scammed for 3 weeks.

Mark@Manchester was really helpful he explained everything about the 2 sofas we were interested in, we left the store to look in another store upon our return he greeted us in a friendly manner all very relaxed with no hard sale. Highly recommend him and NCF Living

Humaira @ merryhill was so helpful and helped sort us a sofa out with quick delivery

It was nice to be left for us to look by ourselves without interruption. The shop was well lit and you where allowed to try out the chairs.staff where excellent very helpful and also very polite and explained everything really well. Liam was excellent would use again

I went into NCF just to have a look at some beds, and I met Farah from the Rugby store, who was covering a shift at Lakeside. She was incredibly helpful and took the time to show us all the different bed options, explaining everything clearly and patiently.

Her service was excellent, she was so kind, friendly and knowledgeable, and made the whole experience really easy and enjoyable. We only went in to look, but thanks to Farah’s great customer service, we ended up purchasing a new bed and mattress. She really is a credit to NCF!

Donald ncf Perry barr.

Excellent service. He patiently answered my queries.
Would recommend to anyone to come.

We were served by William in the Paisley store who was very friendly, informative and transparent throughout the whole visit. It was a pressure-free experience and he advised us brilliantly. I would definitely recommend this store, and William in particular.

Jimbob at Leeds was amazing help in assisting me with buying a new mattress!

Humaira@Merryhill was a star - friendly, professional, gave great advice & made the buying process seamless

Nesrin was very helpful too talk to and very helpful with products

Top sales By Liam at Leeds, looked after us well. Very friendly, thanks

Ashraf was really helpful and couldn't do anymore for us. Really great service.

Lovely experience purchasing sofa for my first home. Thank you Nesrin for Rugby store for all your help and support in the purchasing of the sofa. Highly recommend in the future.

If you value your peace of mind, avoid this company by all means.
Firstly, they don’t pick their calls, it’s always saying they are attending to other customers meanwhile other customers are here saying they ain’t picking their calls too, so basically they are ghosting all their customers.
We were told our sofas will take 16weeks for delivery
It’s now 18weeks and they are not even replying emails nor picking their calls
This is my worst regret in 2026. Huge mistake buying from them.