T W White & Sons Reviews 

403
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 355 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful advice, ensuring a welcoming atmosphere, and making the entire purchasing process smooth and enjoyable. People also appreciate the exceptional customer service and professional attention to detail during both vehicle maintenance and sales interactions. Buyers state that representatives go above and beyond to answer questions and keep them well-informed at every stage. However, some people mentioned occasional minor oversights during vehicle handover, such as missing small accessories or unadjusted tyre pressures. A few reviewers also noted that expected service plans or specific vehicle preparations were occasionally missed or required additional follow-up.

What people talk about most

Service

Consumers find service to be positive, highlighting professional, courteous, and friendly staff who... See more

Staff

Users describe positive interactions with staff, highlighting their professional and friendly service.... See more

Customer service

People report positive experiences with customer service, noting that staff members are attentive, polite,... See more

Product

Clients share positive opinions on product quality, noting that vehicles are presented in excellent condition... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth transactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brought my KIA to T W White & Sons in Byfleet on a number of occasions. These guys are professional, courteous, and they just get the job done to a high standard. Be it a service or repairs. They... See more

Company replied

Rated 5 out of 5 stars

Friendly with fantastic advice. Was able to take out 3 cars for a test drive on one visit. We were given a curtesy car when our newly purchased car went in for its checks. Nothing was too much trouble... See more

Company replied

Rated 5 out of 5 stars

These guys went above and beyond. Due to factors beyond anyone’s control the delay for my new car was shortened to the earliest time possible. Above and beyond. Literally. The staff at Mazda on my... See more

Company replied

Rated 5 out of 5 stars

From the very first engagement Mark Hammond at TW White in Bookham was the consummate professional. Friendly, easy to talk to, and clearly experienced, he made the decision to go ahead with the sale... See more

Company replied


Company details

  1. Motor Vehicle Dealer
  2. Car Dealer

Information provided by various external sources

Mazda, Suzuki New & Used Car sales in Surrey, South London and Kent. New Car Finance and Used Cars plus servicing and maintenance at T W White & Sons


Contact info


4.9

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(403)

359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service .

Great service and product.

13 August 2026
T W White & Sons logo

Reply from T W White & Sons

Antonio, we're so pleased that you're loving your new Suzuki. Do get in touch if we can answer any questions or help further.

Rated 5 out of 5 stars

Great buying experience

Excellent process throughout. Thanks

13 August 2026
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Reply from T W White & Sons

Stephen, we're pleased you had a great Suzuki buying experience with our TW White Effingham showroom team. Thank you for your comments.

Rated 5 out of 5 stars

They asked me why I chose my car

They asked me why I chose my car, if it addressed my needs. They took the mats out of the old car to put in my new car which was helpful. They also went through the format of the Motability scheme which they were familiar with.

13 August 2026
T W White & Sons logo

Reply from T W White & Sons

Stephanie, we're so pleased that you found our Bookham Mazda showroom team to be so supportive throughout your purchase. We always try to ensure the customer is 100% satisfied with their proposed purchase, so it's great to score 5 stars with you.

Rated 5 out of 5 stars

First Class

Brought my KIA to T W White & Sons in Byfleet on a number of occasions.
These guys are professional, courteous, and they just get the job done to a high standard. Be it a service or repairs.
They put main dealerships like KIA GWR and Shelly Motors to shame.
I've left this review a little late because I was expecting to be asked to leave a review, but apparently they don’t ask.
I just felt compelled to let you guys know I appreciate the work you’ve done.

24 June 2026
Unprompted review
T W White & Sons logo

Reply from T W White & Sons

Thank you, our Byfleet service team really do appreciate your feedback. We do try to invite customers to review us, but not often enough for you to feel pestered, we hope.

Rated 5 out of 5 stars

Professional as always…

As always a very professional experience with TW White. I've used TW White every year since 2014 and would not consider anyone else for my Mazda service/MOT.

21 July 2026
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Reply from T W White & Sons

Nigel, thank you, our Bookham service team will be delighted to hear these wonderful comments and look forward to next time.

Rated 5 out of 5 stars

TW White @ Bookham - Highly Processional Car Dealership

Relationship stretches 7/8 years , the expected levels of service and product offer has not diminished during this time. I took the opportunity to visit competitor showrooms for quotations to compare. Mazda not the cheapest, however confidence that they would continue to offer a high level of care overshadowed a cheaper option. Sales Consultant showed a real sense of wanting to please without giving a hard sale experience.

13 August 2026
T W White & Sons logo

Reply from T W White & Sons

Mark, thank you for putting your trust in our Mazda showroom team. We're pleased to see that we delivered a high quality of service during your Mazda purchasing process. Long may you remain a customer.

Rated 5 out of 5 stars

Have used this company for many years…

Have used this company for many years for my present
Mazda and my previous one for yearly service and MOT. They have always been first class with the work
involved and communicating and keeping me up to date where necessary with what’s going on.
Would highly recommend them. Always polite and
friendly and helpful.

6 August 2026
T W White & Sons logo

Reply from T W White & Sons

Christine, your kind comments and recommendation of our Orpington Mazda service team is appreciated, thank you. we do look forward to your next visit.

Rated 5 out of 5 stars

Yeah

Yeah, so I bought a second-hand Toyota Aygo from them. The guy I spoke to on the phone, Mark, was really nice and helpful. I asked for a video of the car inside and out, and they added me on WhatsApp and sent me a comprehensive video.

Because I live quite far away, I asked them to deliver the car to my place. The guy who delivered it was nice and friendly too.

The whole experience was really good and professional, and the car was exactly as described. Very happy with the service and would definitely recommend them.

30 July 2026
T W White & Sons logo

Reply from T W White & Sons

Raphael, our Bookham showroom team always strive to provide complete customer satisfaction, so we're very glad we succeeded. Your comments and recommendation are truly appreciated.

Rated 5 out of 5 stars

Five star service

30 July 2026
T W White & Sons logo

Reply from T W White & Sons

Greg, thank you for you 5 star feedback for our Orpington Mazda team.

Rated 5 out of 5 stars

A truly personal experience

Friendly with fantastic advice. Was able to take out 3 cars for a test drive on one visit. We were given a curtesy car when our newly purchased car went in for its checks. Nothing was too much trouble for Geoff and his colleagues, whether we were phoning for advice or wanting to test drive a car. They were all patient and very knowledgeable about the Suzuki brand and each model of car. Was a truly personal experience and I would not hesitate to recommend them if anyone is looking for a Suzuki

30 July 2026
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Reply from T W White & Sons

Teresa, our Effingham Suzuki showroom team do strive to provide a top quality service to our customers and it's great to receive a glowing review like this. Your recommendation to others is also well appreciated so thank you.

Rated 5 out of 5 stars

Annual Service

I am always made welcome. The staff are always polite and efficient.
This time I needed a courtesy car which was ready for me. A very good explanation was given and the satnav was set up. The only omission was where the petrol cap cover release lever was located. It was black and blended in with the black carpet!!
But I managed to find it.
My own car was ready in good time and was beautifully clean.

17 July 2026
T W White & Sons logo

Reply from T W White & Sons

Fiona, thank you for your kind review of our Bookham servicing team. We'll be sure to pass along your comments to the team.

Rated 5 out of 5 stars

Top marks for T W White & Sons

The staff were exceptionally helpful and patient. They made the purchasing experience very ease and were not pressurising at all. I would certainly return to them if I was going to buy another car.

30 July 2026
T W White & Sons logo

Reply from T W White & Sons

William, we're pleased to hear that you found our Orpington Mazda showroom team to be supportive throughout your purchasing experience with us. We do hope we'll see you again.

Rated 5 out of 5 stars

Excellent service from the TW White…

Excellent service from the TW White team. Great communication throughout my CX-5 service from Harry. Master technician was excellent & my car drives like a new car. Highly recommend.

6 August 2026
T W White & Sons logo

Reply from T W White & Sons

Claire, thank you, your recommendation means a lot to the Bookham service team. We're delighted you had a good experience with us.

Rated 5 out of 5 stars

Really good customer service

Really good customer service. Polite friendly and done a great job. Will be back. Recommended.

13 July 2026
T W White & Sons logo

Reply from T W White & Sons

Caroline, we really appreciate your recommendation for our Byfleet servicing team, thank you. We look forward to seeing you again.

Rated 5 out of 5 stars

Buying a Mazda 3

Very good service and advice and no pressurised selling

30 July 2026
T W White & Sons logo

Reply from T W White & Sons

Barbara, thank you so much for your positive comments about our Bookham Mazda showroom team. We look forward to seeing you again in the future.

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