Anthony Betts Motor Group Reviews 2,239

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and professional approach, making the buying process smooth and stress-free. Many people highlight the excellent customer service, noting that interactions are honest, efficient, and never pressured. Consumers are also very satisfied with the product itself, often describing it as amazing and exactly as described, with the overall user experience being exemplary from test drives to hassle-free pickups. However, some customers also noted an inconsistent and uncomfortable experience, particularly regarding information about vehicles. A few other people also felt that the service department was inefficient, leading to long waits and a perception of being stuck in the past.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and efficiency of the... See more

Product

Customers had positive experiences with the product. Many reviewers expressed satisfaction with their new car... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the helpful, professional, and... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers describe the buying... See more

Based on these reviews

Rated 5 out of 5 stars

This is my third Suziki from Anthony Betts and I would not go anywhere else. Andrew Hobbs could not have been more helpful and informative. I never felt pressured into anything , if I had I would hav... See more

Company replied

Rated 5 out of 5 stars

Our buying experience was the easiest path I have ever experienced. No pressure sell just honest & efficient interactions with Ifti Khan. We bought an electric Corse E and the test drive experience wa... See more

Company replied

Rated 5 out of 5 stars

Amazing car with a good offer. Still have an issue with the ceiling light falling down. But very nice staff members and good customer service. I had Piotr Grabarczyk who was really friendly, knowl... See more

Company replied

Rated 5 out of 5 stars

Second vehicle we have purchased from Anthony Betts Hemel. Very fairly priced, great warranty and after care options. Very organised and efficient sales team. Especially Ifti who helped to make... See more

Company replied


Company details

  1. Car Dealer
  2. Car Repair and Maintenance
  3. Motor Vehicle Dealer
  4. Suzuki Dealer
  5. Used Car Dealer

About Anthony Betts Motor Group

Written by the company

Established in 1999, we are main dealers for Suzuki in Hemel Hempstead. In addition we also stock around 100 RAC Approved Used Cars of all makes and models. We have become renowned for our SuperValue Used Cars dealing nationwide. We believe our job is to provide you, our customer, with all the information you need to make a really well informed decision on all aspects of your vehicle - whether you are making a new car purchase, choosing a used car, applying for finance, arranging routine servicing or booking a MOT. We recognise that, as our customer, you are the most important aspect of our business and our success depends upon our ability to provide you with outstanding levels of lifetime care, as well as excellent value for money. Our focus is on creating customer relationships through offering excellent value and great products. Retaining and building the customer experience through continued value and exceptional customer care, whilst throughout the relationship offering the personal interaction missing at many retail organisations.

href="https://www.anthonybetts.co.uk" style="box-sizing: border-box; color: rgb( 255, 255, 255); text-decoration: none; margin: 0px 10px 15px 0px; padding: 9px 25px 6px; cursor: pointer; outline: 0px; font-size: 15px; font-weight: 900; text-align: center; display: inline-block; letter-spacing: 0.5px; border: none; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-right-radius: 5px; border-bottom-left-radius: 5px; background: #013c88;" rel="nofollow noopener noreferrer">VISIT OUR WEBSITE

RAC Approved Dealership

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard
As an RAC BuySure Dealer we were one of the first companies to meet the Chartered Trading Standards Institute's 'Used Car Code of Practice' ensuring that our customers enjoy a better quality of vehicle, prepared to an exacting standard with exceptional ongoing support. The RAC are the world’s oldest motoring organisation and have more patrols than any other motoring organisation and are often referred to as the 4th emergency service. As an RAC Approved Dealer, we offer an extensive Customer Care package with every used vehicle purchased from us, giving you reassurance and peace of mind, this includes - 82 POINT VEHICLE CHECK, RAC WARRANTY, 12 MONTHS RAC BREAKDOWN COVER, HPI CAR DATA CHECK, 12 MONTHS RAC ACCIDENT CARE and MOT AND SERVICE.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Perfect Customer Service with no hard sell

We went to this garage by chance however the service we received from Robert was excellent, nothing was too much trouble. I told him what I was looking for and he helped us to find our perfect car. Test drive is just you not with anyone with you so you can really test the car and check it. On collection everything was smooth the car was immaculate. I couldn't recommend enough no hard sell just really helpful advice and suggestions. Thank you Robert we love our new car!

11 April 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear. Many thanks for both your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

The company supports me with my annual …

The company supports me with my annual car service since 2021 and I appreciate their customer care services.
I receive the best treatment and I do not have any complaints.
My MOT is also done by Anthony Betts and so far I have not heard any issues with the car at all.

26 March 2026
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Reply from Anthony Betts Motor Group

Many thanks for your continued custom and the 5 Star Review, they are both very much appreciated.

Rated 5 out of 5 stars

Very efficient service

Very efficient service, had a text reminder that my service was due which is really helpful if you are a forgetful person like me. I pay a monthly service plan so never have to worry about finding that extra cash to have a service.
Customer service was great, very knowledgeable, nothings too much trouble. Car even got a clean nice touch!

17 March 2026
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Reply from Anthony Betts Motor Group

Great to hear Sara. Many thanks for your continued custom and the 5 Star Review. Both are greatly appreciated.

Rated 5 out of 5 stars

SUZUKI eVITARA PURCHASE

From the initial phone call my wife and I were made to feel very welcome. Our Sales Consultant, Ifti Khan at Anthony Betts in Hemel, was very knowledgeable and nothing was too much trouble. There was no pressure to take any added 'extras'.

26 March 2026
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Reply from Anthony Betts Motor Group

Great to hear Brian. Many thanks for both your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 4 out of 5 stars

The experience


The experience was much like the previous visit. After requesting the clocks to be reset to b s time, yet again this was not carried out. I requested this to be done after being given the keys and finding out that the center dash clock had not been changed. Initially this could be done but a more capable person took the car back into the ,workshop and fixed it. Otherwise the service was satisfactory and well cleaned.

27 March 2026
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Reply from Anthony Betts Motor Group

Apologies about the clocks Richard. Many thanks for your custom and review. Both are much appreciated.

Rated 5 out of 5 stars

Good service and friendly guy

Friendly guy ( can't remember his name) very cheerful.

9 April 2026
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Reply from Anthony Betts Motor Group

Many thanks for your custom and the 5 Star Review Mrs Ward. Both are much appreciated.

Rated 5 out of 5 stars

Excellent service provided by Anthony…

Excellent service provided by Anthony Betts, Hemel. Collected by car in the morning and once serviced and MOT's it was delivered back to my home in the afternoon. Would definitely recommend.

1 April 2026
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Reply from Anthony Betts Motor Group

Great to hear Mr Manders. Many thanks for your Custom and the 5 Star Review, both are greatly appreciated.

Rated 5 out of 5 stars

All went well.

26 March 2026
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Reply from Anthony Betts Motor Group

Great to hear Gill. Many thanks for your Custom and the 5 Star Review, both are greatly appreciated.

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly, always do a great job.

13 March 2026
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Reply from Anthony Betts Motor Group

Great to hear Kim. Many thanks for your continued custom and the 5 Star Review. Both are greatly appreciated.

Rated 5 out of 5 stars

Honest and helpful service staff

Honest and helpful service staff and company. This dealer Worth coming to them all the way from London. Just need to invest more in the waiting area, a coffee machine would be very handy.

26 March 2026
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Reply from Anthony Betts Motor Group

Many thanks for your custom and the 5 Star Review, both are greatly appreciated. Apologies that the coffee machine was not working, we do have a new one on order and due to be installed next week.

Rated 5 out of 5 stars

Good Service

Good communication. Easy to book. Friendly service. Kept informed of progress and expected costs. Excellent service on car and brake renewal. A nice clean car, oh and the coffee was good.

6 March 2026
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Reply from Anthony Betts Motor Group

Great to hear James. Many thanks for your custom and the 5 Star Review, both are greatly appreciated.

Rated 5 out of 5 stars

Great service

Great service, Peter was great,very informative and polite and helpful.👌

6 April 2026
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Reply from Anthony Betts Motor Group

Great to hear Ron. Many thanks for both your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Amazing car with a good offer

Amazing car with a good offer. Still have an issue with the ceiling light falling down. But very nice staff members and good customer service.

I had Piotr Grabarczyk who was really friendly, knowledgeable and professional. I would definitely recommend him.

7 April 2026
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Reply from Anthony Betts Motor Group

Many thanks Kasey for both your business and the 5 Star Review, both are greatly appreciated. Piotr will if he hasn't already contact you about the light. Enjoy your new car.

Rated 5 out of 5 stars

My new car.

This is my third Suziki from Anthony Betts and I would not go anywhere else. Andrew Hobbs could not have been more helpful and informative. I never felt pressured into anything , if I had I would have run in the opposite direction. Andrew answered all my questions in terms i could understand and certainly helped me make the decision which was right for me. Nothing was too much trouble for him. I imagine he must be your top salesperson, if not then he should be. As for the showroom it is always a pleasure to visit and is kept immaculately clean and everyone is always most welcoming.

30 March 2026
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Reply from Anthony Betts Motor Group

This is great to hear. Many thanks Susie for both your continued custom and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Our buying experience was the easiest…

Our buying experience was the easiest path I have ever experienced. No pressure sell just honest & efficient interactions with Ifti Khan. We bought an electric Corse E and the test drive experience was exemplary, on our own, good opportunity to really drive the car, all unhurried. The pickup arrangements were simple and hassle free, with us handing over the keys for our trade-in. The car was detailed & fully charged. I would highly recommend this dealership as a place to buy if you want a honest and hassle free experience.

24 March 2026
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Reply from Anthony Betts Motor Group

Many thanks Nick for both your business and the 5 Star Review, greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

A really good experience with Anthony Betts Motor Group

A really good experience with Anthony Betts Motor Group from first contact to completion of purchase. Sales Consultant, Ifti Khan listened to our requirements for a ‘used’ vehicle, and with a professional, no-nonsense approach, identified a car that he thought would suit. We are now very happy owners of our new 'used' Suzuki. At no time was there any form of ‘hard-sell’. Throughout, the process of purchasing the car was very efficient. We were offered additional Suzuki warranties and a service plan, all of which were clearly explained and priced fairly, and which we can still purchase. Again, no hard sell but time to consider fully. I should add too that Hemel Hempstead is not on our doorstep, but after a couple of months of looking closer to home for a replacement car within our price range, the exceptional service, together with the surety of buying from an established, approved Suzuki/RAC dealer, was more than worth the 80 mile round trip (and an ideal location for a day out in the Chilterns at the same time).

8 April 2026
Unprompted review
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Great to hear. Many thanks for both your business and the 5 Star Review, greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Excellent service

Amazing service from start to finish. I arrived knowing which car I wanted, Andrew Hobbs was great throughout the whole process, highly recommend!

4 April 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Many thanks Peter for both your business and the 5 Star Review, greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Would recommend

Second vehicle we have purchased from Anthony Betts Hemel.
Very fairly priced, great warranty and after care options.
Very organised and efficient sales team.
Especially Ifti who helped to make the process of buying and part exchanging go smoothly.
Very pleased with our new purchase.
Thank you.

1 April 2026
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Reply from Anthony Betts Motor Group

Great to hear Sally. Many thanks for both your business and the 5 Star Review. Your repeat custom is greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Piotr was very helpful

Piotr was very helpful. Not at all pushy but informative. Communication post sales was good. Anthony Betts have a good sized car park. Cars not cramped. We were allowed to take on a test drive alone. We will consider them again when we come to change our second car. We did not purchase a Suzuki so can not comment.

31 March 2026
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Reply from Anthony Betts Motor Group

Great to hear. Many thanks for both your business and the 5 Star Review, greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

I used them for the last 10 years and…

I used them for the last 10 years and they are alway willing to help. I won't go anywhere else. Just bough a 2 year old Toyota aygo and I love it.

13 March 2026
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Reply from Anthony Betts Motor Group

Many thanks Miss Goggins for your continued custom and the 5 Star Review. All very much appreciated. Enjoy your new car.

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