T W White & Sons Reviews 

352
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professional, friendly staff who go above and beyond. Many highlight the exceptional customer service, noting the ease and enjoyment of their interactions and purchases. Reviewers appreciate the quality of the products and the smooth, straightforward user experience, making transactions stress-free and pleasant. However, some reviewers were not happy with specific aspects of service delivery and car preparation. A few customers reported issues such as tyres not being correctly inflated, faults on their cars not being fully rectified, or agreed-upon preparation work not being completed as expected.

What people talk about most

Service

Consumers consistently report positive experiences with the service, often describing it as outstanding,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, friendliness,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as exceptional and 5-star.... See more

Product

Customers had positive experiences with product, often expressing delight and confidence in their purchases,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their interactions as perfect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer for 12 years, buying and having serviced three MX5s. Every experience with T W White has been perfect - I can't say that about anything else in my life. If ever there is a vaca... See more

Company replied

Rated 5 out of 5 stars

Great service and MOT - Service booked in for Friday, car dropped off 16:30 Thursday before. TWW started work immediately, and called Friday mid morning, sooner than expected, having completed MOT, se... See more

Company replied

Rated 5 out of 5 stars

From the very first engagement Mark Hammond at TW White in Bookham was the consummate professional. Friendly, easy to talk to, and clearly experienced, he made the decision to go ahead with the sale... See more

Company replied

Rated 5 out of 5 stars

My experience is limited to the Orpington Branch and I can say that I have always received an absolutely brilliant service. Both Humair and Simon have been fantastic and so helpful to me. I’m on m... See more

Company replied


Company details

  1. Motor Vehicle Dealer
  2. Car Dealer

Information provided by various external sources

Mazda, Suzuki New & Used Car sales in Surrey, South London and Kent. New Car Finance and Used Cars plus servicing and maintenance at T W White & Sons


Contact info

4.9

Excellent

TrustScore 5 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(352)

308 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great all round

They answer the phone, are polite and helpful, and do what they say they will. What’s not to like!

23 July 2026
Rated 5 out of 5 stars

These guys went above and beyond

These guys went above and beyond. Due to factors beyond anyone’s control the delay for my new car was shortened to the earliest time possible.

Above and beyond. Literally. The staff at Mazda on my behalf dealt with fords, at times motability and obviously myself. Absolute professionalism. A big thanks to rob and Christian . Ty mazda

16 July 2026
Rated 4 out of 5 stars

The purchase of my used Mazda

The purchase of my used Mazda was seamless from start to finish. The guys at TW White were very accommodating as they saved me a trip to Orpington by bringing the car to Bookham to view.
It was beautifully prepared with a service, mot and warranty for a year of worry free motoring. Special thanks to Aaron Clarke for the keeping me informed throughout the sale.

16 July 2026
Rated 5 out of 5 stars

A first class dealership

A first class dealership, sales rep was a pleasure to deal with, answered all my queries. I have purchased many cars in the past and found this company I would put at the top of the list. Well done to all concerned.

16 July 2026
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Reply from T W White & Sons

We're so glad you had a wonderful buying experience with our Bookham showroom team. We do hope to see you again in the future.

Rated 5 out of 5 stars

Perfect Life

I have been a customer for 12 years, buying and having serviced three MX5s. Every experience with T W White has been perfect - I can't say that about anything else in my life. If ever there is a vacancy for the post of "Supreme Being" or "Ruler of the World", I hope Service Manager, Louise Brake applies. She would do a much better job and life would be perfect. Thank you!

9 July 2026
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Reply from T W White & Sons

Andrew, thank you for those lovely words about our Orpington service team which we'll be sure to pass on.

Rated 4 out of 5 stars

Good

Good. Poor booking arrangements with an assistant who didn’t seem very au fait with what was required.
Service carried out well except as usual tyres had not been pumped to correct pressures; and I had to take car the following day to local garage to fix an apparent leak.

9 July 2026
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Reply from T W White & Sons

Colin, we're sorry if booking in wasn't up to our usual standards this time, but we do appreciate the feedback which will be passed to the team.

Rated 5 out of 5 stars

Always very helpful and great customer…

Always very helpful and great customer service. They arranged to collect my car and return it and kept me informed when they were due to arrive. Very polite and friendly staff.

25 June 2026
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Reply from T W White & Sons

Denise, we're glad to hear our Bookham service team delivered such a great service. We hope to see you again next year.

Rated 4 out of 5 stars

You’ll feel well looked after

From the moment we walked into T W White & Sons, we felt looked after.

We bought a one-year-old Mazda CX-30, and the level of service was outstanding. Before collection, the car had been professionally resprayed where needed, beautifully valeted, and even came with new mats and key rings. The attention to detail was fantastic.

Aaron was brilliant throughout the whole process. He has a wealth of knowledge, was incredibly patient, and answered all of our questions without ever making us feel like we were asking too much. His friendly, approachable manner made buying the car a genuinely enjoyable experience, and he’s a real credit to the company.

We drove away with a beautiful car and huge smiles on our faces. If you’re looking for honest, professional service with people who genuinely care about their customers, we couldn’t recommend T W White & Sons highly enough. Thank you for making our experience such a positive one!

30 May 2026
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Reply from T W White & Sons

Melissa, thank you, your recommendation for our Orpington Mazda showroom team means a lot as we always strive to provide a top quality service. We're so pleased you found the experience enjoyable and stress free.

Rated 5 out of 5 stars

The salesperson I had was absolutely…

The salesperson I had was absolutely delightful, helpful and accommodating.

16 July 2026
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Reply from T W White & Sons

Trish, we're so pleased you had a great buying experience with our Weybridge Mazda showroom team. Don't hesitate to get in touch if there's anything else we can help with.

Rated 5 out of 5 stars

New Car Purchase

I couldn't fault this company at all, from start to finish they explained everything to me in detail, the particular car spec and colour that I wanted, they were able to get for me and at a very reasonable price.

18 May 2026
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Reply from T W White & Sons

Brian, our Orpington showroom team strives for complete satisfaction so it's great to see you had such a wonderful experience with us. Enjoy your Mazda.

Rated 5 out of 5 stars

Service

Service dealt with efficiently and promptly - thank you.

9 July 2026
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Reply from T W White & Sons

David, we're very happy that our Bookham service team delivered a positive experience, and look forward to seeing you again.

Rated 5 out of 5 stars

Professionals

Professionals

9 July 2026
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Reply from T W White & Sons

Bogdan, thank you for your 5 star review for our Orpington Mazda service team.

Rated 5 out of 5 stars

Great customer service.

Great customer service.

9 July 2026
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Reply from T W White & Sons

Carole, thank you, our Bookham service team do hope to be of assistance again in the future.

Rated 5 out of 5 stars

Fantastic

My experience is limited to the Orpington Branch and I can say that I have always received an absolutely brilliant service. Both Humair and Simon have been fantastic and so helpful to me. I’m on my third Mazda bought from them and I also arranged for a friend to make a purchase. I live in West Sussex, so not local but on each occasion they have delivered the car to me and driven my old one away. So simple and all the paperwork completed in the comfort of my own home. As you would expect, each car has been top quality.
Highly recommended.

20 May 2026
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Reply from T W White & Sons

Gordon, your recommendation means a lot to the Orpington Mazda showroom team, so thank you for taking the time to let others know about you buying experiences with us over the years. We look forward to the next time.

Rated 5 out of 5 stars

Great service and friendly team

Usually main dealers manage to do something annoying. As usual TW White (Mazda) did what was requested for the price agreed and I collected the car. The service reception Team are always friendly.

9 July 2026
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Reply from T W White & Sons

Adrian, we're so please to hear that you've always had satisfactory service from our wonderful Orpington service team. Long may that be the case.

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