Friendly with fantastic advice. Was able to take out 3 cars for a test drive on one visit. We were given a curtesy car when our newly purchased car went in for its checks. Nothing was too much trouble... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These guys went above and beyond. Due to factors beyond anyone’s control the delay for my new car was shortened to the earliest time possible. Above and beyond. Literally. The staff at Mazda on my... See more
Company replied
From the very first engagement Mark Hammond at TW White in Bookham was the consummate professional. Friendly, easy to talk to, and clearly experienced, he made the decision to go ahead with the sale... See more
Company replied
I have been a customer for 12 years, buying and having serviced three MX5s. Every experience with T W White has been perfect - I can't say that about anything else in my life. If ever there is a vaca... See more
Company replied
Company details
Information provided by various external sources
Mazda, Suzuki New & Used Car sales in Surrey, South London and Kent. New Car Finance and Used Cars plus servicing and maintenance at T W White & Sons
Contact info
Barnett Wood Lane, KT22 7DG, Leatherhead, United Kingdom
- www.twwhiteandsons.co.uk
4.9
Excellent
382 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service in the purchase of my…
Excellent service in the purchase of my Mazda The car was beautifully presented.
13 August 2026
They asked me why I chose my car
They asked me why I chose my car, if it addressed my needs. They took the mats out of the old car to put in my new car which was helpful. They also went through the format of the Motability scheme which they were familiar with.
13 August 2026
First Class
Brought my KIA to T W White & Sons in Byfleet on a number of occasions.
These guys are professional, courteous, and they just get the job done to a high standard. Be it a service or repairs.
They put main dealerships like KIA GWR and Shelly Motors to shame.
I've left this review a little late because I was expecting to be asked to leave a review, but apparently they don’t ask.
I just felt compelled to let you guys know I appreciate the work you’ve done.
24 June 2026
Unprompted review
Professional as always…
As always a very professional experience with TW White. I've used TW White every year since 2014 and would not consider anyone else for my Mazda service/MOT.
21 July 2026
TW White @ Bookham - Highly Processional Car Dealership
Relationship stretches 7/8 years , the expected levels of service and product offer has not diminished during this time. I took the opportunity to visit competitor showrooms for quotations to compare. Mazda not the cheapest, however confidence that they would continue to offer a high level of care overshadowed a cheaper option. Sales Consultant showed a real sense of wanting to please without giving a hard sale experience.
13 August 2026
Have used this company for many years…
Have used this company for many years for my present
Mazda and my previous one for yearly service and MOT. They have always been first class with the work
involved and communicating and keeping me up to date where necessary with what’s going on.
Would highly recommend them. Always polite and
friendly and helpful.
6 August 2026
Yeah
Yeah, so I bought a second-hand Toyota Aygo from them. The guy I spoke to on the phone, Mark, was really nice and helpful. I asked for a video of the car inside and out, and they added me on WhatsApp and sent me a comprehensive video.
Because I live quite far away, I asked them to deliver the car to my place. The guy who delivered it was nice and friendly too.
The whole experience was really good and professional, and the car was exactly as described. Very happy with the service and would definitely recommend them.
30 July 2026
Reply from T W White & Sons
Raphael, our Bookham showroom team always strive to provide complete customer satisfaction, so we're very glad we succeeded. Your comments and recommendation are truly appreciated.
Five star service
30 July 2026
Reply from T W White & Sons
Greg, thank you for you 5 star feedback for our Orpington Mazda team.
A truly personal experience
Friendly with fantastic advice. Was able to take out 3 cars for a test drive on one visit. We were given a curtesy car when our newly purchased car went in for its checks. Nothing was too much trouble for Geoff and his colleagues, whether we were phoning for advice or wanting to test drive a car. They were all patient and very knowledgeable about the Suzuki brand and each model of car. Was a truly personal experience and I would not hesitate to recommend them if anyone is looking for a Suzuki
30 July 2026
Reply from T W White & Sons
Teresa, our Effingham Suzuki showroom team do strive to provide a top quality service to our customers and it's great to receive a glowing review like this. Your recommendation to others is also well appreciated so thank you.
Annual Service
I am always made welcome. The staff are always polite and efficient.
This time I needed a courtesy car which was ready for me. A very good explanation was given and the satnav was set up. The only omission was where the petrol cap cover release lever was located. It was black and blended in with the black carpet!!
But I managed to find it.
My own car was ready in good time and was beautifully clean.
17 July 2026
Reply from T W White & Sons
Fiona, thank you for your kind review of our Bookham servicing team. We'll be sure to pass along your comments to the team.
Top marks for T W White & Sons
The staff were exceptionally helpful and patient. They made the purchasing experience very ease and were not pressurising at all. I would certainly return to them if I was going to buy another car.
30 July 2026
Reply from T W White & Sons
William, we're pleased to hear that you found our Orpington Mazda showroom team to be supportive throughout your purchasing experience with us. We do hope we'll see you again.
Reply from T W White & Sons
Tim, our Byfleet service team really appreciate your positive review.
Excellent service from the TW White…
Excellent service from the TW White team. Great communication throughout my CX-5 service from Harry. Master technician was excellent & my car drives like a new car. Highly recommend.
6 August 2026
Reply from T W White & Sons
Claire, thank you, your recommendation means a lot to the Bookham service team. We're delighted you had a good experience with us.
Really good customer service
Really good customer service. Polite friendly and done a great job. Will be back. Recommended.
13 July 2026
Reply from T W White & Sons
Caroline, we really appreciate your recommendation for our Byfleet servicing team, thank you. We look forward to seeing you again.
Reply from T W White & Sons
Barbara, thank you so much for your positive comments about our Bookham Mazda showroom team. We look forward to seeing you again in the future.
Reply from T W White & Sons
Jeffrey, thank you for leaving our Bookham service team a 5 star response.
So impressed
So impressed. To avoid a cyclist I hit a post and took off my door mirror. Rob managed to sort out a temporary fix so that I actually had a mirror and ordered the parts needed. It’s now fixed and I was lucky as the camera didn’t need replacing, saved me £500+. Honest and genuine customer service
6 August 2026
Reply from T W White & Sons
Clare, we're glad our Bookham team could help. Thank you for your kind comments, much appreciated.
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