Reynolds motor group Reviews 

1,382
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I would leave zero stars if that was possible!! Possibly the worst dealership I’ve ever had the misfortune of being involved with! Got a car from them end of October last year on finance. By April the... See more

Company replied

Rated 1 out of 5 stars

I honestly wouldn't even give this company one star. Please do not buy a car from this company. I've just had to pay £2,500 at Ford to repair faults that should never have been there. When Fo... See more

Company replied

Rated 5 out of 5 stars

I’ve been using this company for over 30 years , all the staff are AMAZING. Very helpful understanding. And will do anything to help. The cars are TOP CLASS. I’ve never had any problems. THANK YOU EVE... See more

Rated 5 out of 5 stars

Look guys,am living my dream all courtesy of a brilliant guy (Adams) at Reynolds group in southend on sea. He made my dream of owning a car so easy and simple ,am finding hard to believe I now own... See more

Company replied

Company details

  1. Car Dealer

Written by the company

Used cars for sale in Southend-on-Sea Essex: Reynolds Motor Group: Competitive finance deals, part exchanges welcome, call now!


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4.0

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(1,382)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

Had a great experience buying our Ford Ecosport. The guys were polite and courteous and everything was dealt with efficiently. Would definitely recommend them.

20 January 2024
Unprompted review
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Reply from Reynolds motor group

Thank you SJP

Rated 5 out of 5 stars

Amazing service

Amazing service! Great customer service, so easy and been very helpful with sorting everything out for me, would highly recommend

25 January 2024
Unprompted review
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Reply from Reynolds motor group

Thank you Jaclyn

Rated 5 out of 5 stars

Amazing pain free process

Amazing pain free process, Grant made the whole process easy and was able to answer any questions I had. Would recommend

20 January 2024
Unprompted review
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Reply from Reynolds motor group

Thank you for your Review Tioen

Rated 1 out of 5 stars

Don’t do it!

I bought an evoque in June. By October it was making a loud noise. I notified Reynolds early November as we wasn’t aware it was still down to them to fix any issues. Had to chase Reynolds up until January and only after involving the finance company and speaking with trading standards did they decide to fix the issue. Once it finally went in I called the garage it was being repaired at (I wasn’t told where it was and calls were going unreturned when asked. Had to do a bit of sleuthing with the cars tracker and google maps) that it had been fixed and ready to be collected 10 days previous! It had been there 14 days in total. Why the hell didn’t anyone tell me! Shocking after sales service, calls barely ever answered and if they do answer it’s always ‘we will call back’. And no, I never get a call back.
So in short, I would never use them again. I don’t trust them as far as I could throw them and all they do is try to fob you off with excuse after excuse. It’s a real shame because the last car I got from there I believe Chris still run the show. Now he’s stepped back it’s just a s&!t show.

16 January 2024
Unprompted review
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Reply from Reynolds motor group



Dear Miss Read

Thank you for taking the time to share your feedback with us. We regret to learn that our service did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.

At Reynolds Motors, we value each of our customers and are committed to providing excellent customer service. It's important to note that Chris now oversees the Southend Branch and is no longer responsible for the Basildon Branch. However, he was aware of your concerns and took the initiative to ensure that your car was repaired promptly. Despite facing challenges with the garage, you initially requested, we were determined to address the issue for you, as we consider you a valued customer.

While we trust that your car has been repaired to your satisfaction, we acknowledge a miscommunication with our drivers that resulted in the delay of picking up and dropping off your vehicle, extending the return timeframe by a few days. We sincerely apologise for any inconvenience caused by this delay.

If you would like to discuss this matter further or have any additional concerns, please feel free to contact Chris Reynolds at the Southend Branch by calling 01702 842846

Once again, we appreciate your feedback and the opportunity to address these issues. We are committed to improving our services, and your input is invaluable in helping us achieve that goal.

Thank you for your understanding.

Rated 5 out of 5 stars

These guys were great

These guys were great, can’t praise them enough. Was so straight forward with the whole process. Got the car I’ve always wanted and will deal with them again in the future.

3 January 2024
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Reply from Reynolds motor group

Thanks Jordan! enjoy your new car

Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful and really quick from the initial enquiry to picking up the car. Grant was so helpful during the whole process and was always on hand with any issues or questions I had. Car was in a perfect condition and spotless inside and out. can't complain about nothing. Deffo recommend

21 December 2023
Unprompted review
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Reply from Reynolds motor group

Thank you Chloe

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service
Helpful in every single way
Quick and easy more than willing to help couldn’t ask for a better team to go through

19 December 2023
Unprompted review
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Reply from Reynolds motor group

Thank you Jordon

Rated 5 out of 5 stars

Highly Recommended - Liam was fantastic!

Highly recommend Reynolds Motor Group. Liam was fantastic! He responded to all of my questions quickly and nothing was too much trouble. Such a smooth process from start to finish. Many thanks

30 November 2023
Unprompted review
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Reply from Reynolds motor group

Thank you Carly

Rated 5 out of 5 stars

10/10 dealership! Highly recommend

Massive thank you to Quaye for walking me through the process and getting me sorted with my new car! Highly recommend this dealership, the process was smooth and simple. 10/10!

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant seller

Brilliant seller, smooth and easy experience and great cars!

24 November 2023
Unprompted review
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Reply from Reynolds motor group

Thank you Raul

Rated 5 out of 5 stars

Great customer service

I purchased my new car through Reynolds Motor group with Adam.
He was very approachable and made buying a car really comfortable as a female purchasing solo. He provided great customer service and nothing was too much trouble! Thank you.

3 December 2023
Unprompted review
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Reply from Reynolds motor group

Thank you for your review JT!

Rated 5 out of 5 stars

Excellent service

I have just bought a lovely car from Reynolds motor group, from first contact through to handover they were very helpful, even handing over on Sunday so I could avoid weekday traffic when collecting.
Highly recommended

26 November 2023
Unprompted review
Rated 5 out of 5 stars

Bought a car today for my wife

Bought a car today for my wife through Grant at the Basildon branch, I was totally amazed at how well everything went from start to finish. From initial contact, to test drive and look at the car and finally the purchase. I cannot recommend them enough and Grant personally thank you.

23 November 2023
Unprompted review
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Reply from Reynolds motor group

Thank you for your review Simon

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