Reynolds motor group Reviews 

1,382
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I would leave zero stars if that was possible!! Possibly the worst dealership I’ve ever had the misfortune of being involved with! Got a car from them end of October last year on finance. By April the... See more

Company replied

Rated 1 out of 5 stars

I honestly wouldn't even give this company one star. Please do not buy a car from this company. I've just had to pay £2,500 at Ford to repair faults that should never have been there. When Fo... See more

Company replied

Rated 5 out of 5 stars

I’ve been using this company for over 30 years , all the staff are AMAZING. Very helpful understanding. And will do anything to help. The cars are TOP CLASS. I’ve never had any problems. THANK YOU EVE... See more

Rated 5 out of 5 stars

Look guys,am living my dream all courtesy of a brilliant guy (Adams) at Reynolds group in southend on sea. He made my dream of owning a car so easy and simple ,am finding hard to believe I now own... See more

Company replied

Company details

  1. Car Dealer

Written by the company

Used cars for sale in Southend-on-Sea Essex: Reynolds Motor Group: Competitive finance deals, part exchanges welcome, call now!


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,382)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really friendly

Really friendly, trust worthy and honest guys. Answered all of our questions and were there every step of the way throughout the buying process. Thank you

5 April 2024
Unprompted review
Rated 5 out of 5 stars

I look for a car and found it on the…

I look for a car and found it on the Web site and with in mins I got the car and the car was ready by the next day has all the paperwork and everything else what needed to be done to the car to be on the road to make sure it was road worth and very friendly people to deal with and never put pressure on me make me fell welcome would recommend to go here if you need a car very fast service

17 March 2024
Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company. Helpful, understanding and nothing too much trouble. We reserved a car with Grant but were let down on the sale of our previous vehicle. The car was kept for us for a length of time that no other company would even consider to allow us ample time to try and sell it. We were so grateful to Grant. There was never any pressure. I can’t recommend Grant and this company enough.

20 March 2024
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Thank you

Rated 5 out of 5 stars

Reynolds group in southend on…

Adam at Reynolds group in southend on sea made buying a car so easy and simple. He was very informative, patient and not at all pushy.
I would highly recommend anyone to Reynolds groups motors Southend on sea without hesitation.
Thankyou for your help Adam.

12 March 2024
Unprompted review
Rated 1 out of 5 stars

RMG update.

Further to my last review i tried to contact RMG today to discus the review i left..but was put onto chat line...the operator was vety unhelful..i was going to ammend my review slightly as regards to being turned down although my credit score is not that good atm

My advice of the cars they have being well overpriced..most have bad history if you look on the Gov..mot history site

Please be careful..and if in the unlikely caser that you will be accepted..check out the car...check the interest rate and total payable..even with bad credit i'm not prepared to pay 6K for a car i can buy a better example private for half the price and only have to pay much lower interest from my bank..who passed me straight away !

4 March 2024
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

We would like to personally reach out to you to discuss your experience further and see how we can rectify the situation. Could we schedule a call at your earliest convenience.

Rated 1 out of 5 stars

Avoid this company!

Avoid this company!! Nothing but unprofessional unless you want car finance!

Traded back my Q5 that had endless problems in for a S3 only to have endless problems. Housing thermostat, Water pump, gear box knocking noise from drive to reverse, Haldex issues (Rear Diff Clutch pump). Also sold with Excessive wear on break discs and pads god knows how this passed a MOT from their own garage. Not to mention I had my young kids in this car!

Managed to get the car returned by speaking with Citizens advise and raising a complaint with the finance company. Once car was returned it was back on the Basildon forecourt 2 days later and still is up for sale so please don’t be fooled into buying this car.

Still awaiting my £2000 deposit that hasn’t been returned after nothing but Arrogance from the Branch manager, lies from the salesman and lack of consideration for the car safety that was carrying my children.

Also the Mechanic down at their Shoebury workshop is far from competent working on cars dealing with MOT’s, repairs ect.

Please think twice before buying from this outfit!

7 September 2023
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Thank you for sharing your feedback with us. We take the concerns of our customers seriously and aim to address them promptly and professionally.

However, we must address some serious allegations made in your review. Firstly, any form of violence towards our staff is completely unacceptable and will not be tolerated under any circumstances. Our employees deserve to work in a safe and respectful environment.

Secondly, we want to clarify that the allegations made against our staff members, specifically naming individuals, are unfounded and slanderous. We have conducted an internal investigation and found no evidence to support these claims. We are also seeking legal advice on this matter.

Regarding the issues with your vehicle, we understand your frustration and apologise for any inconvenience you may have experienced. We take pride in our rigorous inspection process and strive to ensure the quality and safety of all vehicles in our inventory. However, we acknowledge that issues can arise, and we are committed to resolving them to your satisfaction.

We would appreciate the opportunity to discuss your concerns further and address any outstanding issues. Please feel free to contact us directly to arrange a conversation.

Rated 5 out of 5 stars

got my first car here

jesse was so helpful in helping me choose my first car, included a follow up and was overall just great!

21 February 2024
Reynolds motor group logo

Reply from Reynolds motor group

Thank you Keeley

Rated 5 out of 5 stars

I’m so happy and in love with my new…

I’m so happy and in love with my new car!!!
Thank you Jesse for making this experience, so calm and easy!!! Thank you for your patience, your kindness and your professionalism
10/10 would definitely recommend!!!!

6 February 2024
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Thank you !

Rated 5 out of 5 stars

Reynolds motor group have been great…

Reynolds motor group have been great very helpful and special thanks to Jesse who helped me find my car very helpful team and made it easy the whole way through from start to finish keep up the good work recommended to anyone

15 January 2024
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Thank you Sharon!

Rated 5 out of 5 stars

Great service everything was handled…

Great service everything was handled very efficiently still keeping that good customer service even checking in to check I’m still happy with the car etc would definitely use again.

5 January 2024
Reynolds motor group logo

Reply from Reynolds motor group

Thank you Georgia

Rated 5 out of 5 stars

New car

Bought a really nice car from this company. Quick turn around after securing the car I wanted. Very efficient and friendly service. Would definitely recommend 👌

9 February 2024
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Thank you Roo Roo

Rated 5 out of 5 stars

Buying a car on finance

During the process of my purchase, Lee was very patient with me. He took time to explain the process and how it worked to me as it was my first finance car. He showed me how the car works and took me on a test drive. He also sent me a text messages to check and see whether the car was running ok. I will recommend RGM motors to everyone who wants to buy a car. They are supportive and will help you make the right choice of car and help you after your purchase.

24 January 2024
Reynolds motor group logo

Reply from Reynolds motor group

Thank you for your Review Philomina

Rated 5 out of 5 stars

A positive experience with Reynolds motor group

Very happy with the car I purchased with Reynolds Motors. Great price was offered for a good quality, low mileage vehicle. Great dealing with the Adam over the phone, very friendly and easy to deal with. Would definitely recommend.

27 January 2024
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Thank you Michael

Rated 5 out of 5 stars

Grant was amazing from start to finish

Grant was amazing from start to finish.
I explained to Grant my budget and needs and he worked through a few cars that met that criteria and within 72 hours I drove away with my new car. Grants customer service and attention to details was 10/10 and I will be recommending him to friends and family.

27 January 2024
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Thank you Kelly!

Rated 5 out of 5 stars

Look guys,am living my dream all…

Look guys,am living my dream all courtesy of a brilliant guy (Adams) at Reynolds group in southend on sea.
He made my dream of owning a car so easy and simple ,am finding hard to believe I now own such big car and it took just a few days and am home with such a beautiful beast (a Ford Kuga)luxury version
I would recommend anyone to Reynolds groups motors southend on sea without holding back anytime any day.
Thanks for such a good job, well done Adams

28 January 2024
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Thank you Denen! enjoy your new car

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look